Payless Furniture Sales, Inc.

We truly apologize that your order took longer than the expected fill rateYou should have received your tires much soonerShipping times can vary depending on the make of tire/product.We invite you back to shop with us and will add $in store credit to your accountThese tires now reflect
shipping within 1-2 business days. Please feel free to reach out to a manager if you have any other concerns or questions

We apologize that you have tracking issues with your orderWe sent you your tracking number on the 6th to the email you provided.After looking into it, it looks like there was a delay with USPSThe items should be delivered soonOn your last email , you stated you were having issues logging
into you account to track your order.Our response was letting you know how to log into your accountWe have also refunded your $back to your ***, please allow 2-Business days to reflect that credit

The tires were shipped on the 7th and are scheduled to arrive on Monday from UPSFor the inconvenience, we have credited the customer $back to the original form of payment they usedThis can take up to days to reflect back on their cardWe invite the customer back to shop at Bikebandit.com, and hopefully they will have a positive experience with us

We contacted the customer and verified his mailing addressWe reopened his claim and refunded the total amount of his orderThe credit should apply to his original form of payment within 2-business days

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We have received your compliant and have emailed you this morning confirming the refund of $*** stands by it's brand, is always happy to assist customers when it comes to their products.One the few occasions that we've had *** product issues, *** has been quick to provide either
technical assistance or new product placementWe hope you continue to shop at Bikebandit and do value your business

We spoke with the customer on Jan 23rd and let him know the tires were shipped, but we would find out what happened. In this case the tires were lost/misplaced by [redacted]. We had a replacement tire sent out as soon as the customer let us know. The customer contacted us back 3 times on the 23rd and we...

let him know that Fed Ex lost the tire and we would have a replacement sent out right away.We had a manager try reaching him by phone as well, to give him the new tracking number but no one answered the phone. The customer came back in on the 24th and spoke to the manager that called him. The customer kept saying we gave him different stories, but they have always been the same. We gave him the tracking number and the tires were delivered on the 24th.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We do state on our website under shipping options that Over-sized Items/Orders
Additional shipping fees may apply - No Express Shipping options available for over-sized items.This is found under this link [redacted]. Once we received all the parts and...

weighed and measured them we reached out to the customer for the additional shipping costs.The package is 95x61x21 which is about the size of a small car, and the additional shipping costs came out to $260.00. We called and left a message on 9/21 and on 9/22 regarding the extra shipping costs.Photos of the weight and size are enclosed.The customer reached back to us on the 22nd and was not happy with the additional shipping costs. The customer did ask for a shipping quote for the over-sized items. Once we were notified from the Revdex.com, we called the customer right away on 9/23 and again on 9/24. We have been unsuccessful in reaching the customer so we left a message letting him know as a courtesy we will ship out his order with no additional charge. We want our customers to be happy and welcome more of their business.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.When the business responded to me they lied to me about the order and what happened to it. Then they told me it was being shipped that day. The next day they said they lost the order, contrary to what they said the day before. They then said they were going to ship the tires. I will not be satisfied until I actually have the tires in my hands. This company cannot be trusted.
Regards,
[redacted]

We just spoke with the customer regarding this order. We checked our email history, and showed no further emails after sending the customer tracking info on April 16th. We want to make sure our customers are taken care of and provided an extension and direct email to get his order straighten out. We...

will provide a refund or ship new tires to the customer. Our goal is to provide world class customer service and hope they will continue to shop with us.

We verified that the website had the incorrect listing for the chain and refunded the customer for the chain. The customer will receive a refund in the amount of $62.95. Please allow up to 10 business days to reflect the credits.

We have reached out the customer regarding this order. The tires have been shipped to the customer, and the tracking number has been emailed to the customer. The other parts of the customer's order have been cancelled at their request. We apologize that we were not able to fill the...

complete order.

When our Q&A team responded to the customer , they were going on the info our supplier gave to us. When the customer let us know the rotors did not work, we reached out to the manufacture. The Manufacture stated they do not make rotors for his machine and we issued a return shipping label for...

the rotors. We checked all other options and did not have any alternatives for his machine.We apologize that the incorrect info and rotors were sent out. We have made corrections to the website that will resolve his complaint. As soon as we receive the rotors back, we will issue a full refund.

Revdex.com:
I have reviewed the response made by the business...

in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Our first interaction with the customer was on 6/11/15 in which the
customer stated the helmet whistles while riding. For some helmets
this is normal and because it has been worn we are unable to accept it
back. We did let him know we can speak to the supplier and see if they can do a warranty...

claim to address the noise. The same day we reached out to the supplier to evaluate the helmet for a
warranty and adjustment on the noise complaint.  We let the customer know on
the very first call that we cannot guarantee the helmet can be returned
since it was already worn and used on a ride. We called the customer to find out how they wanted to proceed on
the 16th but the customer did not answer. When the customer did
reach back out to us on 7/1/15, he stated he did not want a warranty but only a
return, as a courtesy we sent him a return shipping label. We received the helmet on 7/8/15 and the helmet was rejected due to being used and it did not have the visor film shield.    Since
we pride ourselves on call quality and monitor/record many calls, at no
time would we tell a customer that we will see you in court. We reached out to the customer regarding his compliant on 7/20/15 and spoke on the phone. To address the complaint we will be issuing a full refund and the customer stated he may have misheard the rep and will edit the compliant in regards to the (See you in court comment)

We spoke to the customer on the phone and received more information on the issue. We sent the customer a return shipping label, and will refund the customer when the tire comes back into the warehouse.

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]