We just spoke with the customer regarding this orderWe checked our email history, and showed no further emails after sending the customer tracking info on April 16thWe want to make sure our customers are taken care of and provided an extension and direct email to get his order straighten outWe will provide a refund or ship new tires to the customerOur goal is to provide world class customer service and hope they will continue to shop with us
Our first interaction with the customer was on 6/11/in which the customer stated the helmet whistles while ridingFor some helmets this is and because it has been worn we are unable to accept it backWe did let him know we can speak to the supplier and see if they can do a warranty claim to address the noiseThe same day we reached out to the supplier to evaluate the helmet for a warranty and adjustment on the noise complaint We let the customer know on the very first call that we cannot guarantee the helmet can be returned since it was already worn and used on a rideWe called the customer to find out how they wanted to proceed on the 16th but the customer did not answerWhen the customer did reach back out to us on 7/1/15, he stated he did not want a warranty but only a return, as a courtesy we sent him a return shipping labelWe received the helmet on 7/8/and the helmet was rejected due to being used and it did not have the visor film shield Since we pride ourselves on call quality and monitor/record many calls, at no time would we tell a customer that we will see you in courtWe reached out to the customer regarding his compliant on 7/20/and spoke on the phoneTo address the complaint we will be issuing a full refund and the customer stated he may have misheard the rep and will edit the compliant in regards to the (See you in court comment)
We do state on our website under shipping options that Over-sized Items/Orders Additional shipping fees may apply - No Express Shipping options available for over-sized items.This is found under this link [redacted] Once we received all the parts and weighed and measured them we reached out to the customer for the additional shipping costs.The package is 95x61xwhich is about the size of a small car, and the additional shipping costs came out to $We called and left a message on 9/and on 9/regarding the extra shipping costs.Photos of the weight and size are enclosed.The customer reached back to us on the 22nd and was not happy with the additional shipping costsThe customer did ask for a shipping quote for the over-sized itemsOnce we were notified from the Revdex.com, we called the customer right away on 9/and again on 9/We have been unsuccessful in reaching the customer so we left a message letting him know as a courtesy we will ship out his order with no additional chargeWe want our customers to be happy and welcome more of their business
We spoke to the customer on the phone and received more information on the issueWe sent the customer a return shipping label, and will refund the customer when the tire comes back into the warehouse
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
We verified that the website had the incorrect listing for the chain and refunded the customer for the chainThe customer will receive a refund in the amount of $Please allow up to business days to reflect the credits
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.When the business responded to me they lied to me about the order and what happened to itThen they told me it was being shipped that dayThe next day they said they lost the order, contrary to what they said the day beforeThey then said they were going to ship the tiresI will not be satisfied until I actually have the tires in my handsThis company cannot be trusted Regards, [redacted] ***
We have reached out the customer regarding this orderThe tires have been shipped to the customer, and the tracking number has been emailed to the customerThe other parts of the customer's order have been cancelled at their requestWe apologize that we were not able to fill the complete order
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
We just spoke with the customer regarding this orderWe checked our email history, and showed no further emails after sending the customer tracking info on April 16thWe want to make sure our customers are taken care of and provided an extension and direct email to get his order straighten outWe will provide a refund or ship new tires to the customerOur goal is to provide world class customer service and hope they will continue to shop with us
Our first interaction with the customer was on 6/11/in which the customer stated the helmet whistles while ridingFor some helmets this is and because it has been worn we are unable to accept it backWe did let him know we can speak to the supplier and see if they can do a warranty claim to address the noiseThe same day we reached out to the supplier to evaluate the helmet for a warranty and adjustment on the noise complaint We let the customer know on the very first call that we cannot guarantee the helmet can be returned since it was already worn and used on a rideWe called the customer to find out how they wanted to proceed on the 16th but the customer did not answerWhen the customer did reach back out to us on 7/1/15, he stated he did not want a warranty but only a return, as a courtesy we sent him a return shipping labelWe received the helmet on 7/8/and the helmet was rejected due to being used and it did not have the visor film shield Since we pride ourselves on call quality and monitor/record many calls, at no time would we tell a customer that we will see you in courtWe reached out to the customer regarding his compliant on 7/20/and spoke on the phoneTo address the complaint we will be issuing a full refund and the customer stated he may have misheard the rep and will edit the compliant in regards to the (See you in court comment)
We do state on our website under shipping options that Over-sized Items/Orders Additional shipping fees may apply - No Express Shipping options available for over-sized items.This is found under this link [redacted] Once we received all the parts and weighed and measured them we reached out to the customer for the additional shipping costs.The package is 95x61xwhich is about the size of a small car, and the additional shipping costs came out to $We called and left a message on 9/and on 9/regarding the extra shipping costs.Photos of the weight and size are enclosed.The customer reached back to us on the 22nd and was not happy with the additional shipping costsThe customer did ask for a shipping quote for the over-sized itemsOnce we were notified from the Revdex.com, we called the customer right away on 9/and again on 9/We have been unsuccessful in reaching the customer so we left a message letting him know as a courtesy we will ship out his order with no additional chargeWe want our customers to be happy and welcome more of their business
We spoke to the customer on the phone and received more information on the issueWe sent the customer a return shipping label, and will refund the customer when the tire comes back into the warehouse
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
We verified that the website had the incorrect listing for the chain and refunded the customer for the chainThe customer will receive a refund in the amount of $Please allow up to business days to reflect the credits
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.When the business responded to me they lied to me about the order and what happened to itThen they told me it was being shipped that dayThe next day they said they lost the order, contrary to what they said the day beforeThey then said they were going to ship the tiresI will not be satisfied until I actually have the tires in my handsThis company cannot be trusted Regards, [redacted] ***
We have reached out the customer regarding this orderThe tires have been shipped to the customer, and the tracking number has been emailed to the customerThe other parts of the customer's order have been cancelled at their requestWe apologize that we were not able to fill the complete order
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]