Payless Furniture

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

The branch of Payless Furniture, Inccalled 1stopbedrooms and [redacted] , has ATROCIOUS customer serviceI ordered a piece of furniture and was told 4-week lead time prior to deliveryIt was a beautiful couch at a great priceI checked the Revdex.com rating (an A) and I decided it was worth the wait to order the couch through themI ordered on July **, so I expected to have the couch by the 2nd week in SeptemberThen, I called to follow up on August [redacted] and check the statusI was told the couch would be delivered to the local shipping facility on August [redacted] and I would be contacted on August [redacted] regarding deliveryI wasn't contacted on the ***, so I called back to follow up againI was then told the couch would arrive at the local facility on August **Then I was told it would arrive between August **-August **, and within hours of the shipping facility receiving it, I would get a callI was told on August [redacted] that the couch had been received by the local shipping facility on August **I have yet to receive a call from the shipping facility so I called them and they hadn't processed my order by August **They explained how their operation worked and there was a large disconnect between how 1stopbedrooms believed the warehouse functions and how the warehouse actually operatesWhen I called 1stopbedrooms they kept flip flopping stories and making excuses, hanging up on me, saying they'd call me back and not following up, etcI felt like I was arguing a court case trying to prove what conversations I hadEverything was awful, I hung up on one gentleman mid conversation because I was so livid he couldn't concede they messed upUntil Marlene (his boss) called me back shortly after and promised to expedite my delivery, it was awfulAnd by the way, she informed me that the gentleman I spoke admitted that the shipping facility had messed up, something he did not admit to me personally

Sep [redacted] - finally posted negative reviews due to lack of resolution of incomplete purchase made July **, Very disappointing experience with 1StopBedrooms.The ordering and sales process is very easy and slick, but the delivery on the back end is a nightmareUnfortunately this is the important part We ordered a very expensive bedroom set months ago and got the white glove deliveryThey assembled half the bed, which is fine, but it was not until we got all the bedding and I put together the other half of the bed (it's got a built in bookcase, cabinets and drawers so comes in several pieces that need to be put together) that we realized that the main supports that go under the bed that hold up the mattress were missingAfter several emails with Customer Service, we finally identified the part numbers and were promised a shipment in a few weeksNot happy but what can you do? It's now been months and still no parts1StopBedrooms first claimed the parts were shipping the week of Sept **, then that the parts were ordered by "a different department", and now that they need an update from the manufacturerI would believe them if only the story didn't change so many times, and no one alerts me when conditions change That tells me they are not telling the truthThis is a very expensive bedroom set, almost $1500, and I feel like I've been scammed Sep **, 2016: After not getting any responses and posting several negative online reviews, I was contacted by customer service manager Jeffrey Gand promised a $credit and parts sent to me by manufacturer I took down my negative reviews Oct **, : Credit was never posted, and several days of no responses, and of course missing parts have never showed up This company's manager lied to me and I believe they happily cheat people and only get concerned when negative reviews are posted

The title shows that the original owner still owns the boatAnd the marine surveyor reports tells the restI will send the dated pictures this afternoon if necessary Thank you for your time, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved The company is correct about me ordering the incorrect bed, I even told [redacted] dispute resolution department that I would accept the order of the Eastern King, but I don't want the livingroom set because it wasn't delivered within the six weeks time frame of policyThe defened had no problem delivering one set of furniture as the items arrived into their warehouse, so why didn't the defended have the livingroom set delivered when it arrived at the warehouse instead of waiting to delivered it on Jan***, two weeks past the policy delivery time Defended staff was contacted by [redacted] dispute resolution department on or around Nov**, about me wanting to cancel this order, they brought it to my attention that I had to cancel the order within hour of the initial time order was placed by contacting them through email, defended also assured me that the order would be delivered within the six week period, so that my grounds for this complaint, it's been eight months with my credit on the line [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

I had a problem with my *** truck's transmission and had it towed thereThe next day Bill ( the owner ) called and said it was only the converter and it would be ready in a day, and it was and there was no extra charge etcThey are very honest and I would go back again without thinking twice if I have another issue with any transmission in any car or truck I own

HelloI was writing to let you know that the issue between me & pay less furniture has been resolvedThank you for your time *** ***

Initial Business Response /* (1000, 8, 2015/06/16) */
Mr*** *** is years old and not a teenagerThe salesperson explained all terms line by line to Mr***At no point did the salesperson promise or indicated that the lease option would build creditHowever, the salesperson did
inform Mr*** that if he financed through Synchrony with a co-signer, It would build his credit over time

we ordered the parts need it for the bed and a service man is going to fix the bed for the customer on Tuesday 5/5/thanks

*** *** purchased a U.Smade sofa-sleeper for $on May 17, Her merchandise was delivered to her on July 17, in great condition as evidenced by her signature on the invoice in the box indicating " Sign for receipt of all Merchandise in Good Condition" A few days
later, Mrs *** called the store to indicate that one of the kids had jumped on the sofa and broken the back frame Our Sales rep told her that the manufacture will not cover it Then Mrs *** changed her story to say that the Sofa Sleeper was broken when it was delivered WE indicated to Mrs *** that because of the weight, the sofa sleeper could not have been carried inside her house with a broken frame and that the sofa sleeper was in good condition as verified by the delivery company We helped Mrs *** by providing a copy of her protection plan that she had purchased and asked her to call Montage for the protection plan We asked Mrs *** to tell the protection plan company the truth about her son accidentally jumping on the sofa Unfortunately, Mrs *** did not tell the protection company (Montage) the truth As a result Montage denied her claim as well We offered Mrs *** to order a new sofa sleeper at a discounted price of $379, which she rejected We also asked Mrs *** to contact Montage and tell them the truth about her son jumping on the sofa As of this date we do not know if Mrs*** corrected the account of her sofa with the protection company

Initial Business Response /* (1000, 5, 2015/07/21) */
Customer signed for receipt of merchandise in good conditionThe customer is reporting damages months after she picked up the merchandiseNo extended warranty was purchased by the customer
Initial Consumer Rebuttal /* (3000, 7,
2015/07/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I called about problems with the futon they sold me before the three months had past and was told that they couldn't do anything about itThat is why I contacted the Revdex.comAny furniture that they sell a customer should not fall apart within three months! I also was'nt the person who picked up the futon my Daughter picked it up for me because I didnt have a vanI didn't sign for itIt was packed in a big cardboard box and you could'nt even see itWhen I did unpack it I notice how light weight it wasI think the box it came in was heavier than the futonI decided to give it the benefit of a doubt but I was wrongSelling customers layaway furniture that falls apart is just bad business!

The facts of the case have not changed by Payless Furniture.  If the customer wishes to order another sofa-bed at the discounted price of $379, she can come to the store and pay for it. We will order the piece and it will arrive in 4 to 6 weeks after placing the order.

I am rejecting this response because: First of all, I would like to mention that the couch was promised to arrive no later than 4 weeks after the purchase date which was 5/17/16. During this time the clerks at Payless Furniture were disrespectful at our request to know when the couch would arrive. At one point [redacted] had asked about to inquire about the arrival of the couch because she had visitors coming soon and she wanted to have the couch in by that time. The clerk, literally, laughed and told her "Oh you're having visitors? well they're not here yet."Regarding the response from the business, the manager of the furniture was not telling the truth. On the day that the furniture arrived, Sunday July 17, the delivery men only gave us time to sign the paperwork and left. They didn't give us a chance to inspect the couch and the couch was sealed. THE NEXT DAY the 18th, NOT A FEW DAYS LATER LIKE THEY MENTIONED, we called the furniture store and let the clerk know about the damage. Let me be clear, there was no mention of my son who was in Tijuana and is 24, of jumping on the couch. That was what the Manager told us to tell the Insurance company in order to get our couches covered by the insurance. Of course, we rejected to lie to the insurance company and the manager kept getting upset and started scolding [redacted]'s husband, Leonard saying "why didn't you tell them what I told you to tell them?!!". Well [redacted] didn't think it would be right to lie to the insurance company. Payless furniture mentioned that they offered [redacted] to buy a new couch at a discounted price and that is not true. this was never offered.Let it be known that even before we were able to speak to the manager we kept getting the run around that he was never there. We simply wanted this issue to be resolved in a peaceful manner but it wasn't the case. When [redacted] asked the female clerk if she would have to go to extreme and have to seek legal assistance, the clerk answered "do whatever you want".At no point there was any attempt to resolve the issue from their end and at store level, the response was aggressive and disrespectful. [redacted] purchased a U.S. made sofa-sleeper for $599 on May 17, 2016. TRUEHer merchandise was delivered to her on July 17, 2016 in great condition as evidenced by her signature on the invoice in the box indicating " Sign for receipt of all Merchandise in Good Condition".-AFTER BEING PROMISED THAT IT WOULD ARRIVE NO LATER THAN 4 WEEKS AFTER PURCHASE-MOVERS DIDN'T GIVE TIME TO CHECK THE MERCHANDISE AND LEFT A few days later, Mrs [redacted] called the store to indicate that one of the kids had jumped on the sofa and broken the back frame. -MRS [redacted] HAS ONE ADULT SON WHO WAS OUT OF TOWN AND WAS NOWHERE NEAR THE COUCH. THE CALL WAS DONE THE NEXT DAY JULY 18 2016. THE MENTION OF A CHILD JUMPING ON A SOFA WAS ONLY SUGGESTED BY THE MANAGER AFTER WE MADE A CLAIM TO THE INSURANCE COMPANY  Our Sales rep told her that the manufacture will not cover it.  Then Mrs [redacted] changed her story to say that the Sofa Sleeper was broken when it was delivered.  - MRS [redacted] MENTIONED THE FURNITURE ARRIVED BROKEN FROM DAY ONEWE indicated to Mrs [redacted] that because of the weight, the sofa sleeper could not have been carried inside her house with a broken frame and that the sofa sleeper was in good condition as verified by the delivery company.  -THE BROKEN PART WAS THE BACK OF THE COUCH AND MOVERS CAN CARRY THE COUCH WITH A BROKEN BACK-THERE WERE PHOTOS SENT TO THE FURNITURE STOREWe helped Mrs [redacted] by providing a copy of her protection plan that she had purchased and asked her to call Montage for the protection plan.  We asked Mrs [redacted] to tell the protection plan company the truth about her son accidentally jumping on the sofa.  -THE STORY ABOUT A LITTLE KID JUMPING ON THE SOFA WAS NEVER MRS' [redacted]S CLAIM, IT WAS EVEN TOLD TO THE INSURANCE COMPANY THAT THE COUCH HAD ARRIVED DAMAGED- THE STORY ABOUT THE CHILD JUMPING ON THE COUCH WAS THE SUGGESTION OF THE STORE MANAGER AND WAS IRATE WHEN MR. [redacted] TOLD HIM THAT THE FURNITURE COMPANY WAS TOLD THE TRUTHUnfortunately, Mrs [redacted] did not tell the protection company (Montage) the truth.-AGAIN THE INSURANCE COMPANY WAS TOLD THE SAME STORY FROM THE BEGINNING As a result Montage denied her claim as well.  We offered Mrs [redacted] to order a new sofa sleeper at a discounted price of $379, which she rejected. -THIS WAS NEVER OFFERED BY PAYLESS FURNITURE AT ANY TIMEWe also asked Mrs [redacted]  to contact Montage and tell them the truth about her son jumping on the sofa.  As of this date we do not know if Mrs. [redacted] corrected the account of her sofa with the protection company.-AGAIN THE INSURANCE COMPANY WAS TOLD THE TRUTH FROM THE BEGINNING AND THE FURNITURE COMPANY'S MANAGER WAS THE ON THAT SUGGESTED AND TOLD MRS [redacted] TO LIE TO THE INSURANCE COMPANY WITH THE CHILD STORY.A PEACEFUL RESOLUTION WAS THE ONLY THING WE WERE SEEKING WITH A REPLACEMENT OF A DEFECTIVE PURCHASE BUT ALL WE GOT WAS THE RUNAROUND AND THEN RUDE TREATMENT AND A SUGGESTION TO TELL LIES TO THE INSURANCE COMPANY SO THE STORE WOULD NOT BE HELD ACCOUNTABLE.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

This is a letter in response to a complaint with an ID of [redacted]. I have contacted the customer, and resolved the issue. The chaise was exchanged...

for a chair and ottoman. The customer has received her furniture, and is satisfied with it. I had personally contacted the customer and she will contact you to report the issue has been solved.  Regards,  [redacted]

Dear [redacted],
Go back to the beginning......The original transom repair was done and paid for by the owner prior to [redacted]. [redacted] was never a customer of mine until he decided to use our company to repair his one of many repairs to his Mercury motor. When the original customer and...

[redacted] came in to show me the damage that was done to his transom I responded exactly like this. First of all we need to see what has caused the transom to fail. I quickly determined and pointed out that the engine motor mounts were wore out. This is a top reason why boat manufacturers determine premature transom failure. Upon further inspection I pointed out the steering had a large amount of play in it due to air in the system. Then after opening the rear hatch I saw the main reason for the damage. the jack plate to transom bolts had 3/8-3/4 inch play in them due to one of the two customers removing the original mounting hardware and installing some sort of cement board. they replied we just did that. Trailering the boat a mile or more with that not being tight is the fastest way to damage a transom. Any marine surveyor with any experience in structural fiberglass would understand 1) Broken motor mounts...2) loose tilt/swivel tube 3) air in hydraulic steering 4) The big one ...Very loose jack plate to motor and even looser jack plate to transom of boat....are all reasons for premature and even brand new boat transom failure. I replied to the original customer and [redacted] that no work at all would be preformed on the boat till the non maintained motor was addressed. I said I would help them out on the transom repair just to get him back on the water. That is exactly what I did. $1500 my cost instead of $2500-2800 the normal cost to de rig a boat remove tanks repair transom install tanks and reinstall engine. Please have [redacted] and the marine surveyor come by so I can again explain with my 22 years of experience how a transom can be demolished in less then 2 hrs with just one of these 4 issues the boat had when it pulled in my lot let alone all four issues. I thought I was bending over backwards to fix a boat for someone at cost that never had the repair done for them but the previous owner. Let me know what the next steps I need to take to defend my work and company name. 
Thanks so much for your time .... It is most likely as valuable as mine and is being wasted.

The title shows that the original owner still owns the boat. And the marine surveyor reports tells the rest. I will send the dated pictures this afternoon if necessary.                       
                            Thank you for your time,                                         ...⇄ [redacted]