Payless Locksmith

I called them to come and open a door in my office, the guy got there and saw he could not open the door then he decided to charge me $for coming while on there website it clearly states that service charge was $I am planning to take them to courtAlso I called their office, the receptionist was so rude and could not explain how a $service charge turned into $Please be advised do not use these company

Appointment was scheduled between and amMax called 9:am saying he would arrive at amArrived at 11:am insteadPriced the work at approx$When I declined, offered me a senior discountWhen I declined, dropped the price to $I was tempted to do the work but declinedI'll refuse to support these rip off practices

To whom it may concernComplaint id [redacted] As I was reading the claim I was so surprised at the fact that the customer was waiting two and a half hours for the technician without notifying the companyShe even kept mentioning that she called the technicians who called her and not the companyThe price per a lockout is $service call and the starting rate is $AND UP based on the secure lock.When the technician got there he told her the price before starting the job for a high secure its $service call and $without any damage to the lock She told him no problem go ahead and open itHe opened the lock in a profession way so she will not have to buy a new lockIt definitely took more than three minutes to open without any drilling or damagingWe do not force anyone to get any job done if they don't agree to the priceWe GAVE HER THE PRICES BEFORE WE STARTED TH E JOBIf she didn't agree to pay WHY DID SHE SAID OK???? Why she didn't call another company???? She is asking for $back???? Is she insane??? Next time please call someone else for $...!Prices were told before starting the job customer agrees to price and job was completed.The only refund I can offer her is 10% off for saying she waited over two hours Even thaw she did not call the company to let them know.Thank youKaren a

5-27-To Whom it may concern, On 5-7-at approximately 8:pm, [redacted] had called Payless Locksmith stating that he is locked out of his apt We dispatched a technician to him and told him its $service call to come and rates for opening an aptbuilding starts at $ + (plus) Customer understood and even agreed if we accept credit cards and we told him yes When our technician got there he quoted him before opening by (pleasing door) $for it, customer agreed He opened the door without any damage and collected $+ $total of $ Just to send someone at 8:pm (- 25) min driving + opening door clean for only $95, why he complains? As of [redacted] there is a company who calls themselves " [redacted] " in Bethesda who has a bad reputation and we are not affiliated with them We have an "A" record on [redacted] and other websites Even on our website, customers can see the + plus sign nest to $ We don't have a set price until tech arrives inspects the situation and first let customer know price before starting job As for credit card we use "***" from [redacted] to charge so customer is not telling truth, nothing was sent by text only through " [redacted] credit swipe" which is very safe Customer will not be given any money back Thank you, Mine B

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Some of the stated information is grossly inaccurateIf I read the handwritten note correctly, it appears that the business is claiming its locksmith used a [redacted] credit card device to transfer my credit card information via cellphone for approvalThat absolutely did not happenI saw the locksmith type my credit card information directly into a text message using the default text messaging interface on the phoneI'm confident that if Revdex.com and/or the Maryland Attorney General's Office were to subpoena the locksmith's phone records, I could prove what I'm sayingMorever, I challenge the locksmith to produce a [redacted] transaction receipt/report for the credit card approvalWhat's more, I think it would make sense for Revdex.com and/or the Maryland Attorney General's Office to attempt to verify that the locksmith and business in question is a [redacted] customer, including when the business started using the serviceMy inclination is that the business might have started using the service in response to my complaint Regards, [redacted]

5-27-15To Whom it may concern,On 5-7-15 at approximately 8:00 pm, [redacted] had called Payless Locksmith stating that he is locked out of his apt. We dispatched a technician to him and told him its $15 service call to come and rates for opening an apt. building starts at $39 + (plus).... Customer understood and even agreed if we accept credit cards and we told him yes. When our technician got there he quoted him before opening by (pleasing door) $95 for it, customer agreed. He opened the door without any damage and collected $95 + $15 total of $110. Just to send someone at 8:00 pm (20 - 25) min driving + opening door clean for only $95, why he complains? As of [redacted] there is a company who calls themselves " [redacted] " in Bethesda who has a bad reputation and we are not affiliated with them. We have an "A" record on [redacted] and other websites. Even on our website, customers can see the + plus sign nest to $39. We don't have a set price until tech arrives inspects the situation and first let customer know price before starting job. As for credit card we use "***" from [redacted] to charge so customer is not telling truth, nothing was sent by text only through " [redacted] credit swipe" which is very safe. Customer will not be given any money back. Thank you, Mine B.

Absolutly OVERPRICED !!!!
Do not use this company for any type of businessThey rip you off and are not even willing to listen to your concernsThey sell you products that you can buy for $online , for $and they try to make you think this is legitSTAY AWAY !!!

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Some of the stated information is grossly inaccurateIf I read the handwritten note correctly, it appears that the business is claiming its locksmith used a *** credit card device to transfer my credit card information via cellphone for approvalThat absolutely did not happenI saw the locksmith type my credit card information directly into a text message using the default text messaging interface on the phoneI'm confident that if Revdex.com and/or the Maryland Attorney General's Office were to subpoena the locksmith's phone records, I could prove what I'm sayingMorever, I challenge the locksmith to produce a *** transaction receipt/report for the credit card approvalWhat's more, I think it would make sense for Revdex.com and/or the Maryland Attorney General's Office to attempt to verify that the locksmith and business in question is a *** customer, including when the business started using the serviceMy inclination is that the business might have started using the service in response to my complaint
Regards,
*** ***

To whom it may concernAFTER REVIEWING THIS COMPLAINT WE WERE A LITTLE SURPRISED.FIRST OF ALL THE CUSTOMER SOULD LOG IN TO DCJS AND SEE IN HER OWN EYES OUR LICENSE NUMBER BEFORE GIVING THE Revdex.com THE WRONG INFORMATIONI TRULY REMEMBER THE DAY SHE WAS LOCKED OUT, IT WAS A RAINY
DAY WITH HEAVY RAIN AND LOTS OF TRAFFICYES WE TOLD HER THAT WE WILL BE THERE ARROUND MIN BUT WE CANT ASK ANY OF OUR TECHNICAN TO PUT HIS LIFE IN RISK AND DRIVE FASTER IN SUCH A BAD WEATHER.WHEN HE GOT THERE SHE HAD HER DEADBOLT LOCKED A HIGH SECURE DEADBOLT, HE GAVE HER A PRICE WITHOUT EVEN STARTING THE JOB TO MAKE SURE THAT SHE AWARE OF THE PRICE OF TO DRILL THE LOCK PLUSE OUR SERVICE CALL OF TOTAL SHE CALLED THE OFFICE AND I EXPLAINED EVERYTHING TO HER BUT SHE KEPT COMPLAINNING ABOUT US BEING LATE MINUTS| TOLD HER THAT WE DO APOLOGIZE FOR BEING LATE DURING TO THE BED WEATHER AND I TOLD HER THAT WE WILL MAKE IT FOR HER FOR FLATEVERYTHING WAS EXPLAINED TO HER BEFORE WE STARTED THE JOBTHE TECHNICAN WENT TO HIS VEHICLE AND GOTHIS DRILL AND OPENED THE DOOR FOR HERHE THEN ASKED HER IF SHE WOULD LIKE TO CHANGE THE LOCK AS WELL AND SHE SAID THAT SHE WAS GOING TO TAKE CARE OF THER SELFI DON'T SEE WHY SHE WOULD ASK FOR HER MONEY BACK IF SHE AGREEDWITH EVERYTHING WE TOLD HER BEFORE STARTING THE JOB...??IF SHE WASENT HAPPY WITH OUR PRICING OR SERVICES WHY DID SHE LET US DO THE JOB...? WE DON'T FORCE ANYONE TO USE OUR SERVICES......IN A GOOD WEATHER WE GET TO THE CLIENT WITH IN OR MINAND ADVERTISING2?? PLEASE CHECK CAIRFULLY BEFORE ACCUSING ANYONE IN THE FUTUREWE ARE REJECTING GIVING HER BACK HER MONEY DURING TO THE FACT THAT SHE KNEW EVERY LITTLE DETAIL BEFORE NOT ONLY FROM THE TECHNICAN BUT ALSO FROM THE COMPANYTHANK YOU MUCH

8/5/Hi. My mane is Lisa and I was the person that spoke to *** ***. When she was looking for a locksmith company she actually called us twice. First time I told her we charge $service call to come out and starting rate at $dispense on the secure of the
lock, she asked me how much think it will Be and I said I can’t give you an exact price because I don't know what needs To get done in order to get the lock openI did tell her that if it’s a building it’s usually a commercial type lock and a medium to high Secure.I did tell her that it can be as much as $$or $based on the secure.But I told her when the technician will get there he will give her all the prices and option's BEFORE starting the job, and if she don’t want the service no problems.When one of our technicians got there he said “yes it is a high secure mechanism. He told the customer that its mechanism and told her that he can avoid drilling And try to open without damage to the mechanism. He told her the price of $plus the $service callShe said ok go ahead. Once the customer agrees for the service than we start the job.We got it open for her and she paid what she was told and she did not Have to replace the lock because we opened the door with no damage we will be more than happy to provide a picture of the lock if needed. And on our website its saying “this cost is a minimum estimate for the respective JobThe final cost will varyThis will depend on the security level of the lock System.And just for the information the customer did not called to complain. The next day her boyfriend called and started screaming even thaw he Wasn't on sight when we were there.I tried explaining to him exactly what was the the type of lock she had. But all he did was screaming and being very brutal.Our company will not get any job done unless giving the customer the full information before starting any job.We did not take any advantage of this customer, she fully agreed for this service.Please keep me posted.Thank you.Lisa

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:Some of the stated information is grossly inaccurate. If I read the handwritten note correctly, it appears that the business is claiming its locksmith used a [redacted] credit card device to transfer my credit card information via cellphone for approval. That absolutely did not happen. I saw the locksmith type my credit card information directly into a text message using the default text messaging interface on the phone. I'm confident that if Revdex.com and/or the Maryland Attorney General's Office were to subpoena the locksmith's phone records, I could prove what I'm saying. Morever, I challenge the locksmith to produce a [redacted] transaction receipt/report for the credit card approval. What's more, I think it would make sense for Revdex.com and/or the Maryland Attorney General's Office to attempt to verify that the locksmith and business in question is a [redacted] customer, including when the business started using the service. My inclination is that the business might have started using the service in response to my complaint.
Regards,
[redacted]

I called them to come and open a door in my office, the guy got there and saw he could not open the door then he decided to charge me $40 for coming while on there website it clearly states that service charge was $15. I am planning to take them to court. Also I called their office, the receptionist was so rude and could not explain how a $15 service charge turned into $40. Please be advised do not use these company.

Appointment was scheduled between 10 and 11 am. Max called 9:35 am saying he would arrive at 10 am. Arrived at 11:10 am instead. Priced the work at approx. $750. When I declined, offered me a senior discount. When I declined, dropped the price to $300. I was tempted to do the work but declined. I'll refuse to support these rip off practices.

To whom it may concern. Complaint id [redacted]As I was reading the claim I was so surprised at the fact that the customer was waiting two and a half hours for the technician without notifying the company. She even kept mentioning that she called the technicians who called her and not the company. The...

price per a lockout is $15 service call and the starting rate is $35 AND UP based on the secure lock.When the technician got there he told her the price before starting the job for a high secure its $15 service call and $225 without any damage to the lock She told him no problem go ahead and open it. He opened the lock in a profession way so she will not have to buy a new lock. It definitely took more than three minutes to open without any drilling or damaging. We do not force anyone to get any job done if they don't agree to the price. We GAVE HER THE PRICES BEFORE WE STARTED TH E JOB. If she didn't agree to pay WHY DID SHE SAID OK???? Why she didn't call another company???? She is asking for $200 back???? Is she insane??? Next time please call someone else for $50 ...!Prices were told before starting the job customer agrees to price and job was completed.The only refund I can offer her is 10% off for saying she waited over two hours Even thaw she did not call the company to let them know.Thank youKaren a

5-27-15To Whom it may concern,On 5-7-15 at approximately 8:00 pm, [redacted] had called Payless Locksmith stating that he is locked out of his apt.  We dispatched a technician to him and told him its $15 service call to come and rates for opening an apt. building starts at $39 + (plus)....

 Customer understood and even agreed if we accept credit cards and we told him yes.  When our technician got there he quoted him before opening by (pleasing door) $95 for it, customer agreed.  He opened the door without any damage and collected $95 + $15 total of $110.  Just to send someone at 8:00 pm (20 - 25) min driving + opening door clean for only $95, why he complains?   As of [redacted] there is a company who calls themselves "[redacted]" in Bethesda who has a bad reputation and we are not affiliated with them.  We have an "A" record on [redacted] and other websites.  Even on our website, customers can see the + plus sign nest to $39.  We don't have a set price until tech arrives inspects the situation and first let customer know price before starting job.  As for credit card we use "[redacted]" from [redacted] to charge so customer is not telling truth, nothing was sent by text only through "[redacted] credit swipe" which is very safe.  Customer will not be given any money back. Thank you, Mine B.

To whom it may concern. ID 10467729
3/3/2015
[redacted] CALLED FROM AN ARMY BASE TO HAVE A TECHNICIAN COME AND OPEN HIS CAR. THE WEATHER IN ** WAS TERRIBLE WITH ALL THE ICE STORM WE HAD AND ICE ON THE ROADS ALL OVER. THE CUSTOMER WAS TOLD ABOUT 35 MINUTS AND HE SAID NO...

PROBLEM. GOING TO AN ARMY BASE THERE ARE SACURITY GATS AND CHECKING POINTS TO GET INN. MY TECHNICIAN CALLED HIM SO HE CAN GO TO THE RIGHT GATE. HE EVEN CHARGED HIM $135.00 INCLUDING SERVICE CALL BECAUSE HE FELT BAD. ALL THE CUSTOMER HAD TO SAY IS THAT HE DONT WANT OUR SERVICE THAT'S ALL. WE DON'T HOLD A GUN ON ANYONE HEAD!. ANOTHER COMPANY WILL PROBEBLY TAKES AN HOUR AND A HALF. WE TOOK EXACTLY 40 MINUITS DURING TO THE WEATHER. WE WILL NOT PUT ANY OF OUR TECHNICIAN ON DANGER BY ASKING THEM TO SPEED. WE OPENED THE CAR AND SINCE WE WERE NICE ENOGH TO HIM AND GAVE HIM ADISCOUNT THAT'S WHEN HE STARTED GETTING RUDE....! HE CALLED THE OFFICE AND STARTED TELLING HIS STORY AND WE KEPT TELLING HIM THAT WE DO APOLOGIZE FOR BEING LATE FOR 10-15 MINUTS EVEN THOUGH WE KEPT BEING IN TOUCH WITH HIM TO GET INN THE RIGHT GATE. ALL HE HAD TO SAY IS DON'T COME BUT HE DIDN'T AND HE WAS TAKING ADVENTAGE OF SO MY TECHNICIAN. I TOLD HIM THAT HE PAYED A VERY CHEAP PRICE AND APOLOGIZE AND THAT'S WHEN HE STARTED USING A BAD LANGUAGE. HE WAS SO RUDE AND UN POLITE AND I HAD TO HUNG UP THE PHONE.HE WANTS TO PAY ONLY $35.00 FOR THE SERVICE WHY??? HE WAS TOLD WE WERE RUNNING LATE BECAUSE OF THE WEATHRE ALL HE HAD TO DO IS SAY NO THANKS ILL TRY SOMEONE ELS.... AND NOT TO TELL MY TECHNICIAN TO OPEN HIS CAR.AND HE WAS COMPLAINING CUASE MY POOR TECHNICIAN CAME TO GIVE HIM SERVICE AND HE WAS TRYING TO GET THE RIGHT DIRECTION TO EXIT THE BASE???? WHAT KIND OF A PERSON IS HE???! I! WE REFUSE TO GIVE ANY MONEY BACK AND WE ARE HOPING THAT THE Revdex.com WILL MAKE THE RIGHT DECISION.THANK YOU
MALISA A.

5-27-15
To Whom it may concern,
On 5-7-15 at approximately 8:00 pm, [redacted] had called Payless Locksmith stating that he is locked out of his apt.  We dispatched a technician to him and told him its $15 service call to come and rates for opening an apt. building starts at $39...

+ (plus).  Customer understood and even agreed if we accept credit cards and we told him yes.  When our technician got there he quoted him before opening by (pleasing door) $95 for it, customer agreed.  He opened the door without any damage and collected $95 + $15 total of $110.  Just to send someone at 8:00 pm (20 - 25) min driving + opening door clean for only $95, why he complains?   As of [redacted] there is a company who calls themselves "[redacted]" in Bethesda who has a bad reputation and we are not affiliated with them.  We have an "A" record on [redacted] and other websites.  Even on our website, customers can see the + plus sign nest to $39.  We don't have a set price until tech arrives inspects the situation and first let customer know price before starting job.  As for credit card we use "[redacted]" from [redacted] to charge so customer is not telling truth, nothing was sent by text only through "[redacted] credit swipe" which is very safe.  Customer will not be given any money back. 
Thank you, 
Mine B.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
 in large part because of the many inaccuracy contained in it. Starting with Ms M[redacted] A (Ms A?) claim that the technician was only about 10-15 mins late. I called their office at 8:32 on the evening of Wed Feb 25th because I had locked my keys in the car. Explained to the woman who answered the phone what had happened. Also explained that I was on the [redacted] Army Base and that the technician would have to show ID at the gate. She said the technician would call me soon, and would likely be there in about 35 mins. The technician did call at 8:37 confirmed the address, and I told him that he would have to show ID at the gate to get on the base. He said he would be there in about a half an hour (eta 9:07). At 9:14 I called the technician to ask where he was. He asked me to send him a text message with the address, which I did along with the name and number of the building as well as the phone number. Then at 9:23 he sent a text message asking for the zip code. Again I replied and asked his ETA. He replied at 9:25 10 mins. I replied Great let me know if you have any more problems. At 9:29 he called me to ask about getting thought the gate. 
When he did get there he said it would be $15.00 for the service call, and $120.00 for the 'emergency lock-out service' I agreed and he opened the the car. His exact arrival time is not as easily documented as is all the  phone calls and text messages are with my cellular records (as has been the case here, and I am willing to provide, if necessary). However after my car was opened, I paid the fee, and left I got a text message at 10:08 asking "what's the name of gate I got through" to get off the base. I called him back at 10:09 and told him the same one he came in. 
Ms A assertion that the technician was only 10-15 mins late is not support by any evidence in her response. Rather it is disproved by the timeline above. The technician was over a half hour late, arriving some time between 9:30 and !0:00. It was not due the the in-climate weather as she stated. The link below is the the historical weather data at Fort Belvoir VA on Feb 25th. The high temperature was 42 recorded at 6:19pm and there was no precipitation.  
 
[redacted]
Also her claim of the technician offered a discount seems to be lacking in merit. Since that ($135.00) seems to be about 'the going rate', and the technician made no mention of any discount at any time. As for her contention that I used 'bad language' on the phone the next day when I call to tell her what had happened is just not true. I became agitated when she constantly interrupted me while I was speaking. However never use any 'bad language'. 
In her response Ms A made some rather accusatory remarks about me, and possibly my character that seemed unnecessary and beyond the bounds of professionalism. Remarks such as that "I was taking advantage of her technician", and that I was "rude to the technician". Not really sure how either of these remarks could have any truth to them. I was locked out of my car, so I needed the technician to open it and was not in much of a position of leverage to take advantage of the technician. He could have left if I presented any kind of a problem, also I paid him what he asked. As for 'having to hang up on me' before she did Ms A said "the next time you need service don't call them"  
This seems to be Ms A's and Payless Locksmith's way of conducting business, since on [redacted] they have only one star from all seven reviews. Many of which would have given them no stars if that was an option and question their business practices and customer service. It seems as if they are not very concerned either. Finally just about ever chance they had to make this situation better or less worst, they did not. They did not take any initiative when they were running late, to get in-touch to let me know or ask for any additional information. The next afternoon Ms A was not the slightest bit conciliatory. Which seems to be rather apparent in the tone of her response.   
Which could be one of many possible explanations, why Ms A chose not to sign her full name to the response? All of this could have been avoided if they had made some, or any effort to conduct themselves in a professional manor, or at the very least not inflame the situation.
Regards,
[redacted]

To whom it may concern. Complaint id [redacted]As I was reading the claim I was so surprised at the fact that the customer was waiting two and a half hours for the technician without notifying the company. She even kept mentioning that she called the technicians who called her and not the...

company. The price per a lockout is $15 service call and the starting rate is $35 AND UP based on the secure lock.When the technician got there he told her the price before starting the job for a high secure its $15 service call and $225 without any damage to the lock She told him no problem go ahead and open it. He opened the lock in a profession way so she will not have to buy a new lock. It definitely took more than three minutes to open without any drilling or damaging. We do not force anyone to get any job done if they don't agree to the price. We GAVE HER THE PRICES BEFORE WE STARTED TH E JOB. If she didn't agree to pay WHY DID SHE SAID OK???? Why she didn't call another company???? She is asking for $200 back???? Is she insane??? Next time please call someone else for $50 ...!Prices were told before starting the job customer agrees to price and job was completed.The only refund I can offer her is 10% off for saying she waited over two hours Even thaw she did not call the company to let them know.Thank youKaren a