To Whom it May Concern, First of all we were contacted by this customer's ex husband ***to load up two storage units in *** ** *** *** ** *** ***When we arrived at the units we advised *** that whoever put the items in storage did not have them padded and there was
some damage to a few wood pieces thatmay have been there or may have been caused by the mover who put the items in, we are not sure, however we did not want to be blamed for it. We loaded the items on 4/and delivered them on 5/1/15 the cost of the move was $4,to load, drive and unload. When we arrived at the unload Veronica was irate and rude to us she did not want to pay the bill we advised her before we unload anything she must pay the balance of $3,cash as we took $1,deposit on credit card. I advised her that if she does not pay we can not unload the truck, we unloaded her furniture placed the items in the needed rooms as well as her boxes. As far a anyone "urinating on her mattress" I personally am appalled that she would even suggest this, I personally was with her furniture from the load, drive and unload and we did not and would never urinate on any customers furniture. I would like to have this removed from by file as this is just outright craziness.Thank You *** ***OwnerPayless Moving Inc
Complaint: [redacted]
I am rejecting this response because: They are out right liars! I used my credit card for a deposit of $1000.00, which was a cash transaction. They were paid in cash when they threatened not to unload their truck. I was extremely upset over the condition of my personal possessions. I handed that girl the envelope with the cash because I had no choice. I have an invoice that mentions only one item had been damaged, upon leaving the storage unit. They are criminals and should be held accountable for their actions. Thieves with a license to steal from the consumer. I may never get reimbursed for what they took from me or what they destroyed, but they pointed out the mattress had pissed stains to me. My mattress was wrapped in plastic, prior to storing! I have reported the to Discover, to the Revdex.com and I fully intend to contact two other agencies regarding their unethical and criminal behavior! If I can submit the invoice via fax to the Revdex.com, please provide me your fax number.
Regards,
[redacted]
In response to this complaint, after review of Ms. [redacted]'s paperwork she was quoted an estimate of $2,300.00 for her move and she did end up paying $3,278.00. Ms. [redacted]'s move took longer then her original estimate for several reasons. Her original estimate was for load/pack 5/14/15...
and unload 5/15/15, the original estimate was for (Kitchen - Pack and 16 wardrobes). Ms. [redacted] asked us to do a full pack and we went out on 5/13/15 and packed up her entire house which increased her packing charges 314.00 in material as well as the extra time it took for a 3 man crew to pack $300.00,total of 614.00. When we arrived at the unload we proceeded to collect payment prior to the unload (standard), of 4500.00 because we estimated we would be there much longer to do a full unpack, not just kitchen and wardrobes.Ms.[redacted] refused to make payment and called the police. Our staff was sitting waiting for the police to arrive, had to explain the situation to the officer, the officer advised Ms. [redacted] she needs to pay for her services. Ms [redacted] had our staff wait longer as she went to the bank to get cash and then she returned with $2,000.00 in $1.00 bills, which took another 15minutes for my driver to count. Unfortunately this added another 1.5 hours to Ms. [redacted]'s bill and additional $210.00. A total of $825.00 more for additional services.material police and bank delay, and payment in one dollar bills. Payless Moving Inc. strives to provide excellent services and Ms. [redacted] received an excellent move I do understand that a customer can be stressed out the day of the move however, I can not understand how Ms. [redacted] is stating we misled her when she added packing and had us delayed at the unload. Our original estimate of 2,300, the actual cost 3,278.00 is a difference of 978.00 less Ms. [redacted]'s delay, and additional packing of 825.00, we were only off the original estimate by $153.00. If there is anything I am missing Ms. [redacted] can contact me direct as I am reviewing the paperwork, notes ect. and checking with my employee Dan.
To Whom it May Concern, First of all we were contacted by this customer's ex husband ***to load up two storage units in *** ** *** *** ** *** ***When we arrived at the units we advised *** that whoever put the items in storage did not have them padded and there was
some damage to a few wood pieces thatmay have been there or may have been caused by the mover who put the items in, we are not sure, however we did not want to be blamed for it. We loaded the items on 4/and delivered them on 5/1/15 the cost of the move was $4,to load, drive and unload. When we arrived at the unload Veronica was irate and rude to us she did not want to pay the bill we advised her before we unload anything she must pay the balance of $3,cash as we took $1,deposit on credit card. I advised her that if she does not pay we can not unload the truck, we unloaded her furniture placed the items in the needed rooms as well as her boxes. As far a anyone "urinating on her mattress" I personally am appalled that she would even suggest this, I personally was with her furniture from the load, drive and unload and we did not and would never urinate on any customers furniture. I would like to have this removed from by file as this is just outright craziness.Thank You *** ***OwnerPayless Moving Inc
Complaint: [redacted]
I am rejecting this response because: They are out right liars! I used my credit card for a deposit of $1000.00, which was a cash transaction. They were paid in cash when they threatened not to unload their truck. I was extremely upset over the condition of my personal possessions. I handed that girl the envelope with the cash because I had no choice. I have an invoice that mentions only one item had been damaged, upon leaving the storage unit. They are criminals and should be held accountable for their actions. Thieves with a license to steal from the consumer. I may never get reimbursed for what they took from me or what they destroyed, but they pointed out the mattress had pissed stains to me. My mattress was wrapped in plastic, prior to storing! I have reported the to Discover, to the Revdex.com and I fully intend to contact two other agencies regarding their unethical and criminal behavior! If I can submit the invoice via fax to the Revdex.com, please provide me your fax number.
Regards,
[redacted]
In response to this complaint, after review of Ms. [redacted]'s paperwork she was quoted an estimate of $2,300.00 for her move and she did end up paying $3,278.00. Ms. [redacted]'s move took longer then her original estimate for several reasons. Her original estimate was for load/pack 5/14/15...
and unload 5/15/15, the original estimate was for (Kitchen - Pack and 16 wardrobes). Ms. [redacted] asked us to do a full pack and we went out on 5/13/15 and packed up her entire house which increased her packing charges 314.00 in material as well as the extra time it took for a 3 man crew to pack $300.00,total of 614.00. When we arrived at the unload we proceeded to collect payment prior to the unload (standard), of 4500.00 because we estimated we would be there much longer to do a full unpack, not just kitchen and wardrobes.Ms.[redacted] refused to make payment and called the police. Our staff was sitting waiting for the police to arrive, had to explain the situation to the officer, the officer advised Ms. [redacted] she needs to pay for her services. Ms [redacted] had our staff wait longer as she went to the bank to get cash and then she returned with $2,000.00 in $1.00 bills, which took another 15minutes for my driver to count. Unfortunately this added another 1.5 hours to Ms. [redacted]'s bill and additional $210.00. A total of $825.00 more for additional services.material police and bank delay, and payment in one dollar bills. Payless Moving Inc. strives to provide excellent services and Ms. [redacted] received an excellent move I do understand that a customer can be stressed out the day of the move however, I can not understand how Ms. [redacted] is stating we misled her when she added packing and had us delayed at the unload. Our original estimate of 2,300, the actual cost 3,278.00 is a difference of 978.00 less Ms. [redacted]'s delay, and additional packing of 825.00, we were only off the original estimate by $153.00. If there is anything I am missing Ms. [redacted] can contact me direct as I am reviewing the paperwork, notes ect. and checking with my employee Dan.
We are sending out Ms [redacted]'s claim form today, Jan. 21, 2016.