To Whom it May Concern, First of all we were contacted by this customer's ex husband ***to load up two storage units in *** ** *** *** ** *** ***When we arrived at the units we advised *** that whoever put the items in storage did not have them padded and there was
some damage to a few wood pieces thatmay have been there or may have been caused by the mover who put the items in, we are not sure, however we did not want to be blamed for it. We loaded the items on 4/and delivered them on 5/1/15 the cost of the move was $4,to load, drive and unload. When we arrived at the unload Veronica was irate and rude to us she did not want to pay the bill we advised her before we unload anything she must pay the balance of $3,cash as we took $1,deposit on credit card. I advised her that if she does not pay we can not unload the truck, we unloaded her furniture placed the items in the needed rooms as well as her boxes. As far a anyone "urinating on her mattress" I personally am appalled that she would even suggest this, I personally was with her furniture from the load, drive and unload and we did not and would never urinate on any customers furniture. I would like to have this removed from by file as this is just outright craziness.Thank You *** ***OwnerPayless Moving Inc
I have talked to Mr*** in response to his complaintWe now are trying to resolve the matterWith that being said, he never notified me of the complaintHe told our movers to tell me, which they never didWhy would they? I personally apologized to him for calling him a snake in the grassHe accepted my apology and we are now moving forward
In Response to this complaintFirst of all I thought we did a great job for Mr*** this is the first time I am hearing of any issues. I do not think it is fair that as a company the customer did not give us the opportunity to respond to his so called issues first. In regards to
our rusted truck we do not own a rusted truck it rained and snowed the day we moved him into his home in Mays Landing, and we tried our best to protect each piece and due to the weather the move did take longer then estimated. This customer is like a snake in the grass, a chameleon, the day of the move no issues and pleased, tips the guys, I arrived at the end of the job and he expressed no complaints to me personally. Then they turn, they bad mouths you with out any opportunity of notice, your scratching your head wondering why???Maybe All Business should be aware of this customer prior to doing any business with him. Do we have a Better Customers Bureau I just spoke to Mrs*** she said there were "some" issues but she had no idea he contacted the Revdex.com he was not available to speak, I left a messageI told her that I was giving her notice that I was responding to his complaint.As far as the damage I can not respond as I was not aware of any issues it would need further investigation on my part I am waiting for a call back from the complainer I can't approve or deny any claim at this time.Thank You,*** ***
In response to this complaint, after review of Ms***'s paperwork she was quoted an estimate of $2,for her move and she did end up paying $3,278.00. Ms***'s move took longer then her original estimate for several reasons Her original estimate was for load/pack 5/14/
and unload 5/15/15, the original estimate was for (Kitchen - Pack and wardrobes) Ms*** asked us to do a full pack and we went out on 5/13/and packed up her entire house which increased her packing charges in material as well as the extra time it took for a man crew to pack $300.00,total of When we arrived at the unload we proceeded to collect payment prior to the unload (standard), of because we estimated we would be there much longer to do a full unpack, not just kitchen and wardrobes.Ms.*** refused to make payment and called the police Our staff was sitting waiting for the police to arrive, had to explain the situation to the officer, the officer advised Ms*** she needs to pay for her services Ms *** had our staff wait longer as she went to the bank to get cash and then she returned with $2,in $bills, which took another 15minutes for my driver to countUnfortunately this added another hours to Ms***'s bill and additional $A total of $more for additional services.material police and bank delay, and payment in one dollar bills Payless Moving Incstrives to provide excellent services and Ms*** received an excellent move I do understand that a customer can be stressed out the day of the move however, I can not understand how Ms*** is stating we misled her when she added packing and had us delayed at the unload Our original estimate of 2,300, the actual cost 3,is a difference of less Ms***'s delay, and additional packing of 825.00, we were only off the original estimate by $ If there is anything I am missing Ms*** can contact me direct as I am reviewing the paperwork, notes ectand checking with my employee Dan
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:After reaching out and contacting [redacted], we were able to agree to a settlement resolution to my issues and concerns. In reference to complaint ID [redacted].Regards, [redacted]
Complaint: [redacted]
I am rejecting this response because: They are out right liars! I used my credit card for a deposit of $1000.00, which was a cash transaction. They were paid in cash when they threatened not to unload their truck. I was extremely upset over the condition of my personal possessions. I handed that girl the envelope with the cash because I had no choice. I have an invoice that mentions only one item had been damaged, upon leaving the storage unit. They are criminals and should be held accountable for their actions. Thieves with a license to steal from the consumer. I may never get reimbursed for what they took from me or what they destroyed, but they pointed out the mattress had pissed stains to me. My mattress was wrapped in plastic, prior to storing! I have reported the to Discover, to the Revdex.com and I fully intend to contact two other agencies regarding their unethical and criminal behavior! If I can submit the invoice via fax to the Revdex.com, please provide me your fax number.
Regards,
[redacted]
To Whom it May Concern, First of all we were contacted by this customer's ex husband ***to load up two storage units in *** ** *** *** ** *** ***When we arrived at the units we advised *** that whoever put the items in storage did not have them padded and there was
some damage to a few wood pieces thatmay have been there or may have been caused by the mover who put the items in, we are not sure, however we did not want to be blamed for it. We loaded the items on 4/and delivered them on 5/1/15 the cost of the move was $4,to load, drive and unload. When we arrived at the unload Veronica was irate and rude to us she did not want to pay the bill we advised her before we unload anything she must pay the balance of $3,cash as we took $1,deposit on credit card. I advised her that if she does not pay we can not unload the truck, we unloaded her furniture placed the items in the needed rooms as well as her boxes. As far a anyone "urinating on her mattress" I personally am appalled that she would even suggest this, I personally was with her furniture from the load, drive and unload and we did not and would never urinate on any customers furniture. I would like to have this removed from by file as this is just outright craziness.Thank You *** ***OwnerPayless Moving Inc
I have talked to Mr*** in response to his complaintWe now are trying to resolve the matterWith that being said, he never notified me of the complaintHe told our movers to tell me, which they never didWhy would they? I personally apologized to him for calling him a snake in the grassHe accepted my apology and we are now moving forward
In Response to this complaintFirst of all I thought we did a great job for Mr*** this is the first time I am hearing of any issues. I do not think it is fair that as a company the customer did not give us the opportunity to respond to his so called issues first. In regards to
our rusted truck we do not own a rusted truck it rained and snowed the day we moved him into his home in Mays Landing, and we tried our best to protect each piece and due to the weather the move did take longer then estimated. This customer is like a snake in the grass, a chameleon, the day of the move no issues and pleased, tips the guys, I arrived at the end of the job and he expressed no complaints to me personally. Then they turn, they bad mouths you with out any opportunity of notice, your scratching your head wondering why???Maybe All Business should be aware of this customer prior to doing any business with him. Do we have a Better Customers Bureau I just spoke to Mrs*** she said there were "some" issues but she had no idea he contacted the Revdex.com he was not available to speak, I left a messageI told her that I was giving her notice that I was responding to his complaint.As far as the damage I can not respond as I was not aware of any issues it would need further investigation on my part I am waiting for a call back from the complainer I can't approve or deny any claim at this time.Thank You,*** ***
In response to this complaint, after review of Ms***'s paperwork she was quoted an estimate of $2,for her move and she did end up paying $3,278.00. Ms***'s move took longer then her original estimate for several reasons Her original estimate was for load/pack 5/14/
and unload 5/15/15, the original estimate was for (Kitchen - Pack and wardrobes) Ms*** asked us to do a full pack and we went out on 5/13/and packed up her entire house which increased her packing charges in material as well as the extra time it took for a man crew to pack $300.00,total of When we arrived at the unload we proceeded to collect payment prior to the unload (standard), of because we estimated we would be there much longer to do a full unpack, not just kitchen and wardrobes.Ms.*** refused to make payment and called the police Our staff was sitting waiting for the police to arrive, had to explain the situation to the officer, the officer advised Ms*** she needs to pay for her services Ms *** had our staff wait longer as she went to the bank to get cash and then she returned with $2,in $bills, which took another 15minutes for my driver to countUnfortunately this added another hours to Ms***'s bill and additional $A total of $more for additional services.material police and bank delay, and payment in one dollar bills Payless Moving Incstrives to provide excellent services and Ms*** received an excellent move I do understand that a customer can be stressed out the day of the move however, I can not understand how Ms*** is stating we misled her when she added packing and had us delayed at the unload Our original estimate of 2,300, the actual cost 3,is a difference of less Ms***'s delay, and additional packing of 825.00, we were only off the original estimate by $ If there is anything I am missing Ms*** can contact me direct as I am reviewing the paperwork, notes ectand checking with my employee Dan
We are sending out Ms [redacted]'s claim form today, Jan. 21, 2016.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I spoke to the customer and we resolved this issue today 12/22/14. I did credit 85.00 for 1 hour time. Thank You
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:After reaching out and contacting [redacted], we were able to agree to a settlement resolution to my issues and concerns. In reference to complaint ID [redacted].Regards, [redacted]
Complaint: [redacted]
I am rejecting this response because: They are out right liars! I used my credit card for a deposit of $1000.00, which was a cash transaction. They were paid in cash when they threatened not to unload their truck. I was extremely upset over the condition of my personal possessions. I handed that girl the envelope with the cash because I had no choice. I have an invoice that mentions only one item had been damaged, upon leaving the storage unit. They are criminals and should be held accountable for their actions. Thieves with a license to steal from the consumer. I may never get reimbursed for what they took from me or what they destroyed, but they pointed out the mattress had pissed stains to me. My mattress was wrapped in plastic, prior to storing! I have reported the to Discover, to the Revdex.com and I fully intend to contact two other agencies regarding their unethical and criminal behavior! If I can submit the invoice via fax to the Revdex.com, please provide me your fax number.
Regards,
[redacted]