Payless Moving

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:After reaching out and contacting ***, we were able to agree to a settlement resolution to my issues and concerns In reference to complaint ID [redacted] .Regards, *** [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

I spoke to the customer and we resolved this issue today 12/22/ I did credit for hour timeThank You

Complaint: [redacted] I am rejecting this response because: They are out right liars! I used my credit card for a deposit of $1000.00, which was a cash transactionThey were paid in cash when they threatened not to unload their truckI was extremely upset over the condition of my personal possessionsI handed that girl the envelope with the cash because I had no choiceI have an invoice that mentions only one item had been damaged, upon leaving the storage unitThey are criminals and should be held accountable for their actionsThieves with a license to steal from the consumerI may never get reimbursed for what they took from me or what they destroyed, but they pointed out the mattress had pissed stains to meMy mattress was wrapped in plastic, prior to storing! I have reported the to Discover, to the Revdex.com and I fully intend to contact two other agencies regarding their unethical and criminal behavior! If I can submit the invoice via fax to the Revdex.com, please provide me your fax number Regards, [redacted] ***

In response to this complaint, after review of Ms [redacted] 's paperwork she was quoted an estimate of $2,for her move and she did end up paying $3,Ms [redacted] 's move took longer then her original estimate for several reasons Her original estimate was for load/pack 5/14/ and unload 5/15/15, the original estimate was for (Kitchen - Pack and wardrobes) Ms [redacted] asked us to do a full pack and we went out on 5/13/and packed up her entire house which increased her packing charges in material as well as the extra time it took for a man crew to pack $300.00,total of When we arrived at the unload we proceeded to collect payment prior to the unload (standard), of because we estimated we would be there much longer to do a full unpack, not just kitchen and wardrobes.Ms[redacted] refused to make payment and called the police Our staff was sitting waiting for the police to arrive, had to explain the situation to the officer, the officer advised Ms [redacted] she needs to pay for her services Ms [redacted] had our staff wait longer as she went to the bank to get cash and then she returned with $2,in $bills, which took another 15minutes for my driver to countUnfortunately this added another hours to Ms [redacted] 's bill and additional $A total of $more for additional services.material police and bank delay, and payment in one dollar bills Payless Moving Incstrives to provide excellent services and Ms [redacted] received an excellent move I do understand that a customer can be stressed out the day of the move however, I can not understand how Ms [redacted] is stating we misled her when she added packing and had us delayed at the unload Our original estimate of 2,300, the actual cost 3,is a difference of less Ms [redacted] 's delay, and additional packing of 825.00, we were only off the original estimate by $ If there is anything I am missing Ms [redacted] can contact me direct as I am reviewing the paperwork, notes ectand checking with my employee Dan