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Payless Rental Car

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Payless Rental Car Reviews (1)

I rented a car from Payless Rental Car through Hot Wire on November 18th - November 25, 2016. I arrived at the San Jose Airport on November 18 and picked up my car with reservations. I returned the car on Friday, November 25, 2016 at 6:00 am and no one was at Payless (not at counter nor in garage for car return) the time I went to turn in my car. I took the elevator to the 1st floor and no one was at counter and went back to 7th floor and no one was there to retrieve car. I ran into a Female Security Guard who told me to leave the key in the car so I did and left to catch my flight.

When I left the airport, I called Payless at my first stop in Houston and still no answer. I arrived back home, I called Payless again and still no answer. Tuesday, November 29, 2016, I received a message on my cell to please call Payless because it shows I never turned in car. I have called Payless at the San Jose Airport and each time it rings and then goes into a busy signal.

My other attempt was contacting Payless toll free and I spoke to four different people regarding my concern. I was asked why I turned the car in before schedule and. I was asked where I took the car, and I was asked if I filled the car up with gas. I have proof and will stand by my word

My question(s) Where were the Employees during business hours? Why doesn't Payless have an after hour drop off box for the keys (everyone rental has one) Why does something so simple get pulled into something difficult when they know the car was right there when they decided to report to work?

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