Payless Wholesale Flooring & Lighting Plus Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The agreement was year to year, if the glass break was installed as per our contract the alarm would of sounded before the person gained access to my businessYou did not install a glass breakyou have not acted in good faith and have caused extensive damages due to your liesThe alarm should of been triggered by the glass break over 15mins before he gained access, (the panel would never of been removed from the wall) but this could not happen b.c it was never connected to central or my systemCentral also stated there was only zones, front door, rear door, and motion once again no glass breakI have shipped with tracking all of your equipment and Nassau has been contacted to return evidence to you after the case?
In order for the Revdex.com to appropriately process your response, you MUST answer the question aboveSincerely,*** *** %

The complainant is stating half truths in his statementFirst the alarm as installed is covered by a contract between our company and *** *** ***Second the alarm was
install as per the contract and per the scope of work outlined in the contract and agreed to by all partiesThird the alarm functioned fully as designed and on the night in question 11/**/the alarm detected a break in and our central station was notified by the alarm within secondsThe *** police were dispatched to the location and arrested the person who caused the break inDuring the break in the intruder tried to stop the alarm and in doing so ripped the main alarm box from the wallThe *** police took that equipment into evidence at that timeOn Friday 12/**/at approx ** *** contact our office asking to have the alarm reinstalled and our sales rep visited him that day** *** did not want to pay the cost associated with the replaceme nt of the alarm equipment and during the negotiations he agreed to to a lesser fee with the understanding he would enter into a new agreement for an additional term, which he executed at that time and issued a check for the deposit** *** agreed to the installation fee and installation date of Monday 12/**/at that time and that is noted in the agreement** *** then at some point decided to change his mind and wished to cancel the agreement at which time he was told he was still responsible for the alarm equipment that was installed, damaged and missingWe have no issue terminating the agreement early but ** ***, ** *** and *** are responsible to pay the agreed amount for the missing and damaged equipment as per the old and new agreements of $plus taxCommercial Fire & Security, Incwill seek all remedies available to us to recover monies due which will include legal action as per the agreements signed

Initial Business Response /* (1000, 10, 2015/11/04) */
I Daya [redacted] of Payless Wholesale Flooring & Lighting Plus Inc. would like to respond to file #XXXXXXX.
Customer came in to place the order of hardwood and stair nosing for supply only with all her measurements from her installer. She...

had her own installer and this is a speciality product and does take 6-8 weeks to be produced and delivered to our warehouse. [redacted] 2, 2015 customer came in and placed the order for the carpet that was measured by Payless on April 30, 2015 and was being installed. Payless only measure the jobs that are being supplied and installed by us. Hardwood was delivered by our delivery guys on May 27, 2015 and was installed by customer's installer. Customer was called quite a few times to have the carpet installed, as it was sitting in the warehouse for too long. Customer called [redacted] and was not able to reply sooner. On August 5, 2015 carpet was installed on the steps only to cover the Nosing and the landing of the steps. Customer was present in her house on the day of carpet installation; the hardwood installers were also present. They were installing hardwood upstairs and downstairs on the main floor. Carpet installers asked the Hardwood installers if they were finishing the sides of steps and the risers and they replied that customer has not made up her mind on whether she wants custom risers or straight hardwood and they told the installers to carry on with the carpet as they are not doing the hardwood steps. Customer talked to the installers [redacted] and was very happy with them when they left and also the hardwood installers were going up and down as they were working and no one mentioned any thing about any problem with the steps or the carpet. I am not sure how can someone forcefully install anything for the customer as she is mentioning that the installers installed without her approval. customer called two days later at the West end location and I happen to take the call as I was working on the desk. She wanted me to come look at the job for the carpet and the Hardwood install as she claimed that she did not know anything about flooring installs; also wanted to know how to finish her steps. I went to the house and met the customer on the next day as I had two houses to measure in the [redacted] area next to her neighbourhood. I was well greeted and she thanked me for coming and told me to look at the Hardwood install and that they were short 3 boxes. She asked me why she was short and I explained her that either her installers measured wrong or they had more waste than normal. I looked at the install and told her that it is okay but there were few things that could have been done differently to get better outcome. She asked me about the flush with floor vents, she had seen them at the show homes recently. I explained her to order flush with floor vents require larger opening before the hardwood being installed and she showed the nosing for the hardwood and wanted to know how they would be installed on the sides as a capping to get the modern look that she seen in few show homes and her installers do not feel comfortable doing the steps. She also asked that she would like to have the carpet installed on the risers and the stringers and wanted to match the same carpet. I told her that it would be a different dye lot for the new carpet and will not match the carpet on the steps and the nosing part of the step. I also looked at the capping and told her that she was going to be short on the nosing and she did order them on a later date along the 3 boxes of hardwood. She asked me what we would charge to finish the steps in hardwood on the stringers and the risers. I explained her that she has curved steps and it would all have to be custom and she is looking for around $250 to $260.00 per step. She complained about her installer as he was only able to do the flat and easy part and will not do custom work for her. She mentioned that she is tight on the money and can not afford custom steps and her husband is getting mad at her for going over board with the renovations. I told her that I am sorry but I can not do any better as all the easy part of installation is already installed and our installers will only be coming in for the custom work now. She mentioned that she will ask around and see if someone can do cheaper for her and it is going over her original budget. I left her house that evening and went on to do my other measurements. Customer called in about 4-5 days later and wanted to talk to me and I spoke to her in regards to her concerns. She told me that she can not find any cheaper options for the custom work and wants us to remove the carpet cause, she found one installer that will work on steps and we will need to installs the carpet after that he might not be able to finish the steps properly. I explained her that the carpet on the steps will be very hard to remove as it is stapled and pinned. If we remove it may rip or tear from the sides. Once I said no to her request and her tone changed completely and became very upset and started to yell and scream on the phone. I told her to calm down and come see me in person so, I can explain her better so she understands me better on the removal of the carpet and how it is not possible. She went to our south side store and created a big scene with the staff and was asked to leave the premises. She then came to our west end location and started to yell at the staff as I was not in that day. She called me the next day and threatened me to sue me personally, go to Revdex.com and put a ad in the newspaper to defame us. I told her if she wants to pursue, any legal avenue, that is her right and I can not help her any further if she choose that route. I told her that she is not allowed to enter any of our location as she is banned from both of the stores due to her behaviour with my staff and threats to me. She was very upset and I terminated our conversation. She called me the next day and apologized for her behaviour and came in person to pick up her Nosing's and see if I would help her with the steps. I discounted her one nosing completely as it was delayed from the mill for extra 2 weeks. She picked up the nosing and signed the paperwork mentioning the discount of one nosing. I felt bad for her after her financial issues that she was having and told her that I will help her out and would charge only $160.00 per step as no one is coming to do her custom work on the steps. She told me that she can only afford $60.00 per step and that is what the only one installer she found to do the custom job and wants the carpet off the stairs first. I told her that we have a business to run and I cannot go below cost to help her and that is when she left out of here. She called me the next day and said that she is willing to pay $90 per step and I told her no again. This was the last conversation we had and did not hear from her after that.
One thing that I do not understand why the customers keeps on mentioning the nosing for the steps as it is Carpeted as per her request and her invoice. There are no custom curved steps that the customer ordered to fit her stairs when she ordered the Hardwood. I think she is confused on what she really wants for her stairs. I have gone the distance to help this customer in her tough financial time and cannot work below cost to please her needs;[redacted]
Initial Consumer Rebuttal /* (3000, 12, 2015/11/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am in complete awe in response to the accusations Daya is claiming about me. At no point did I ever yell or make a scene in his store. I was never asked to leave the premises, nor did I yell at any of his colleagues. [redacted]
To begin with, Daya claims I was called multiple times to have the carpet installed, but this is untrue. He did not make multiple calls to me, but only called me one time to tell me they would be installing it the next day. [redacted]
Daya then claims the hardwood installers told the carpet installers to carry on with the carpet. This is untrue. In fact, the hardwood installers asked me why they were putting in carpet, and even told the carpet installer that they should not be doing this. That is the basis behind this entire complaint; the carpet installers installed the carpet when they were not supposed to and were told by the hardwood installers not to install it. I even provided Daya with the phone number of the hardwood installer, but he said he refused to contact the installer.
Daya claims I told him I was going over budget and my husband was upset. Once again, this is untrue. It appears as though Daya is making attempts at my character to make me seem disorganized, but all of his accusations are false and fabricated.
Daya claims I was not able to find someone to do the work for cheaper, but I had in fact told him that I had a contractor who would do the work for cheaper than what he was offering.
Daya claims the carpet is very dangerous to remove as it may tear, but my hardwood contractor showed and explained to me that it was in fact a very simple, but highly time consuming, process to remove the carpet. Furthermore, I had to remove my old carpet to have the hardwood installed, so I am aware of the process of removing carpet. It is not as difficult as Daya is making it seem.
Daya claims I yelled and screamed at him on the phone, but this is completely false. I have never yelled at him, and I understand that resorting to yelling would only make matters more complicated. Daya's claim here, as with his previous claims, is completely untrue.
Daya told me to go to the southside location to return my nosing, as I didn't need it. However, when I went there, they told me they wouldn't return it. It was odd to me that Daya would tell me to go to the store when the store's policy is to not accept returns. I did ask the workers there about the policy, but I did not create any sort of scene, as Daya is claiming.
Daya claims he banned me from both of his store locations, but I have never been made aware of any sort of banishment from any establishment. Once again, Daya is making things up.
Daya claims I could only afford $60 per step, but this is untrue. The cheaper contractor I found, which I referred to in an earlier paragraph, agreed to do the work for $75 per stair. It would be very odd for me to claim I could only afford $60 per stair when I was going to pay this contractor $75 per stair. Once again, Daya is lying.
Daya claims I was willing to pay $90 per step. Once again, it would be very odd for me to do this if I already had someone in place to do the work for $75 per step.
Daya also claims that the pieces are a custom-made specialty, but this is untrue. In fact, my hardwood installer told me that the pieces that Daya claimed were custom, and charged me as such, were actually not custom and should have been much cheaper than what Daya charged.
As is transparent from what I have said and what Daya has said, Daya continually lies to cover up his own mistakes, for which he won't take responsibility. He lied about the process of the stairs, he lied about the price of the pieces I ordered and about them being specialty pieces (according to my hardwood installer), he lied about giving me/my son a call when our second order came in, and he has continually lied throughout his response. It is unfortunate that he needs to resort to such levels to cover up a mistake he made. I would hope that he would realize that lies and mistakes are not the proper way to run a business, and that he is only complicating the process.
Final Business Response /* (4000, 15, 2015/11/23) */
I Daya [redacted] would like to clear few concerns of the consumer in regards to her last response.
Payless installed carpet on the stairs as agreed in the contract and Payless is not responsible for any mistakes that the consumer is making by being her own project manager. Customer was called in advance to book the carpet installation and it was installed as per standards set out by the industry and both Hardwood Installer & consumer were present when it was installed. We completed our portion of the agreement and no one can force installation of the product as stated by the consumer without their approval.
Hardwood nosings are custom specs and ordered right from the mill on as per required by the customer and they were aware of that and price was discussed with them, and agreed upon prior to order, as customer is stating that they were over charged.
If customer has an installer that is willing to do the hardwood on sides of the steps for $75.00/step, then they should go ahead with it as this was not part of our contract.
Customer is lying and misleading Revdex.com with the long and false fabricated stories; Payless has completed the work as quoted and well above industry standards by completing the installation of stairs in carpet. Hardwood on all flat areas and around the stairs was never part of our contract and that is why it has not been done by Payless Wholesale Inc.
Payless will not reimbursement any kind of material or monies to the consumer as we have delivered on our contract.

Final Consumer Response /* (4200, 18, 2015/11/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Payless was hired to install the carpet. The issue is that they installed the carpet before they were supposed to. The carpet is to be installed after the nosing, but Payless employees installed it before the nosing, even though my flooring installer, Wes, was telling them not to do so while they were actively putting carpet in. When I asked the Payless employee why he had installed it, he said it's not a big deal and won't be a problem. Payless did install the carpet, but did so at an incorrect time, resulting in additional unnecessary work, energy, time, and money being spent on my part. All they had to do was stop and return wood installation.
When I did finally get the nosing installed, the installers had to first remove the carpet before installing the nosing, then had to re-install the carpet (and I have photos to prove this entire process as well).
It was also Wes who told me that the nosing I ordered is not a custom piece. In fact, he told my son to take a photo of a tag on the nosing (which I still have) to prove that it is not a custom piece and that [redacted] knowingly overcharged me and lied to me about them. Daya charged me for a custom piece when I was not ordering a custom piece; again, this resulted in me having to spend more money than I needed to. I have concrete evidence for this and will be discussing it with my legal counsel.
Daya is not understanding the problem here, as he is continually making poor attempts to mask his and his company's lies and poor customer relations. Daya claims that Payless installed the carpet correctly. I am not saying the carpet was installed incorrectly itself, but rather than they installed it when they shouldn't have. The carpet is to be installed after the nosing, but Payless installed it before the nosing, and as 'industry experts" they should know better.
It's unfortunate that Daya needs to continually lie and make his company look bad in front of consumers when he could have and should have taken responsibility for his/his company's errors, as a responsible businessman would do. [redacted]

Initial Business Response /* (1000, 13, 2014/09/03) */
MY NAME IS [redacted] AND I REPRESENT PAYLESS WHOLESALE FLOORING & LIGHTING PLUS INC.
I WOULD LIKE TO GIVE YOU THE FACTS CONCERNING YOUR CASE # XXXXXXX/[redacted] AS PER YOUR REQUEST. AFTER SPEAKING TO THE SALES PERSON [redacted]...

[redacted] I HAVE LOOKED AT ALL THE FACTS.
CUSTOMER ORDERED GREY [redacted] 24X24 AND THEY WERE ORDERED; CUSTOMER TOOK THEM HOME AND INSTALLED ALL THE TILES. THEY WERE SHORT AND WANTED TO ORDER MORE TILES. WE AGAIN ORDER THE TILES AND THEY CAME IN AND CUSTOMER TOOK THEM HOME. SHE CALLED THE STORE AND TOLD THEM THEY WERE NOT THE RIGHT COLOUR TILES THAT SHE ORDERED.
AT THAT TIME, ONCE WE LOOKED INTO THE DETAILS AND REALIZED THAT THE VENDOR HAD ORIGINALLY SENT THE LIGHT COLOUR INSTEAD OF THE DARK GRAY. CUSTOMER NEVER CALLED TO LET US KNOW THAT THEY WERE THE WRONG TILES AND ALL TILE BOXES CLEARLY STATE THAT NO CLAIM IS ACCEPTED ONCE THE PRODUCT HAS BEEN INSTALLED.
CUSTOMER NEEDED MORE TILES AND THEY WERE TOLD THAT IT TAKED TWO WEEKS AS ALL ORDERS TAKE TO COME IN BUT, SHE COULD NOT WAIT AND DID NOT WANTED TO PAY FOR THE PREMIER SHIPPING. SHE WANTED WHATEVER WE HAD IN THE SAMPLE AREA. AS WE ALL KNOW THAT THESE TILES ARE TAKEN IN AND OUT FOR SAMPLES AND WILL HAVE SOME WEAR ON IT.
I DID NOTE THAT THE CUSTOMER STATES THAT THEY CALLED THE STORE AND SOMEONE WAS SUPPOSE TO CALL THEM BUT NO NAME IS MENTIONED. I HAVE OVER 14 EMPLOYEES WORKING HERE AND WITHOUT A NAME IS ALMOST IMPOSSIBLE TO FIND OUT WHO ACTUALLY WAS SUPPOSE TO CALL BACK WITH THE AMOUNT OF VOLUME WE HAVE.
I HOPE THIS CLEARS SOME CONFUSION OUT OF THE WAY. SOME QUESTIONS I HAVE FOR THE CUSTOMER ARE
1) WHY DID THEY NOT CALL IN IF THEY NOTICED THAT THE TILES WERE WRONG COLOUR.
2) WHY DID THEY INSTALL THE PRODUCT, IF IT WAS NOT THE RIGHT PRODUCT TO BEGIN WITH.
3) IS THE CUSTOMER NOT AWARE THAT IT TAKES MINIMUM TWO WEEKS FOR THE PRODUCT TO COME IN.
4) WAS THE CUSTOMER SHORT ON THE PRODUCT PURCHASED OR DID THEY ADD OTHER AREAS.
WITH ALL THE FACTS IN LINE ALL I DON'T THINK THERE IS ANYTHING WE DID WRONG OR AGAINST THE PROTOCOL OF POLICIES HERE.
PLEASE FEEL FREE TO CONTACT ME AT (XXX) XXX-XXXX OR EMAIL ME AT [redacted]@paylessfloors.ca
THANK YOU IN ADVANCE.

We have tried to resolve this matter but to no avail. At this point we are sending this matter over to our attorney and all previously offers of settlement which include the release of the contracts signed on 2/**/13 and the contract signed on 12/**/14 are withdrawn. We are instructing our attorney to enforce both agreements for the full amounts against [redacted], Shop At [redacted], [redacted] as personal guarantee to the 2/**/13 and [redacted] as personal guarantee to the 12/**/14 contract. Again all previous offers of settlement are withdrawn. Be guided accordingly.[redacted]Commercial Fire & Security, Inc.

Initial Business Response /* (1000, 10, 2015/11/04) */
I Daya [redacted] of Payless Wholesale Flooring & Lighting Plus Inc. would like to respond to file #XXXXXXX.
Customer came in to place the order of hardwood and stair nosing for supply only with all her measurements from her installer. She had her...

own installer and this is a speciality product and does take 6-8 weeks to be produced and delivered to our warehouse. [redacted] 2, 2015 customer came in and placed the order for the carpet that was measured by Payless on April 30, 2015 and was being installed. Payless only measure the jobs that are being supplied and installed by us. Hardwood was delivered by our delivery guys on May 27, 2015 and was installed by customer's installer. Customer was called quite a few times to have the carpet installed, as it was sitting in the warehouse for too long. Customer called [redacted] and was not able to reply sooner. On August 5, 2015 carpet was installed on the steps only to cover the Nosing and the landing of the steps. Customer was present in her house on the day of carpet installation; the hardwood installers were also present. They were installing hardwood upstairs and downstairs on the main floor. Carpet installers asked the Hardwood installers if they were finishing the sides of steps and the risers and they replied that customer has not made up her mind on whether she wants custom risers or straight hardwood and they told the installers to carry on with the carpet as they are not doing the hardwood steps. Customer talked to the installers [redacted] and was very happy with them when they left and also the hardwood installers were going up and down as they were working and no one mentioned any thing about any problem with the steps or the carpet. I am not sure how can someone forcefully install anything for the customer as she is mentioning that the installers installed without her approval. customer called two days later at the West end location and I happen to take the call as I was working on the desk. She wanted me to come look at the job for the carpet and the Hardwood install as she claimed that she did not know anything about flooring installs; also wanted to know how to finish her steps. I went to the house and met the customer on the next day as I had two houses to measure in the [redacted] area next to her neighbourhood. I was well greeted and she thanked me for coming and told me to look at the Hardwood install and that they were short 3 boxes. She asked me why she was short and I explained her that either her installers measured wrong or they had more waste than normal. I looked at the install and told her that it is okay but there were few things that could have been done differently to get better outcome. She asked me about the flush with floor vents, she had seen them at the show homes recently. I explained her to order flush with floor vents require larger opening before the hardwood being installed and she showed the nosing for the hardwood and wanted to know how they would be installed on the sides as a capping to get the modern look that she seen in few show homes and her installers do not feel comfortable doing the steps. She also asked that she would like to have the carpet installed on the risers and the stringers and wanted to match the same carpet. I told her that it would be a different dye lot for the new carpet and will not match the carpet on the steps and the nosing part of the step. I also looked at the capping and told her that she was going to be short on the nosing and she did order them on a later date along the 3 boxes of hardwood. She asked me what we would charge to finish the steps in hardwood on the stringers and the risers. I explained her that she has curved steps and it would all have to be custom and she is looking for around $250 to $260.00 per step. She complained about her installer as he was only able to do the flat and easy part and will not do custom work for her. She mentioned that she is tight on the money and can not afford custom steps and her husband is getting mad at her for going over board with the renovations. I told her that I am sorry but I can not do any better as all the easy part of installation is already installed and our installers will only be coming in for the custom work now. She mentioned that she will ask around and see if someone can do cheaper for her and it is going over her original budget. I left her house that evening and went on to do my other measurements. Customer called in about 4-5 days later and wanted to talk to me and I spoke to her in regards to her concerns. She told me that she can not find any cheaper options for the custom work and wants us to remove the carpet cause, she found one installer that will work on steps and we will need to installs the carpet after that he might not be able to finish the steps properly. I explained her that the carpet on the steps will be very hard to remove as it is stapled and pinned. If we remove it may rip or tear from the sides. Once I said no to her request and her tone changed completely and became very upset and started to yell and scream on the phone. I told her to calm down and come see me in person so, I can explain her better so she understands me better on the removal of the carpet and how it is not possible. She went to our south side store and created a big scene with the staff and was asked to leave the premises. She then came to our west end location and started to yell at the staff as I was not in that day. She called me the next day and threatened me to sue me personally, go to Revdex.com and put a ad in the newspaper to defame us. I told her if she wants to pursue, any legal avenue, that is her right and I can not help her any further if she choose that route. I told her that she is not allowed to enter any of our location as she is banned from both of the stores due to her behaviour with my staff and threats to me. She was very upset and I terminated our conversation. She called me the next day and apologized for her behaviour and came in person to pick up her Nosing's and see if I would help her with the steps. I discounted her one nosing completely as it was delayed from the mill for extra 2 weeks. She picked up the nosing and signed the paperwork mentioning the discount of one nosing. I felt bad for her after her financial issues that she was having and told her that I will help her out and would charge only $160.00 per step as no one is coming to do her custom work on the steps. She told me that she can only afford $60.00 per step and that is what the only one installer she found to do the custom job and wants the carpet off the stairs first. I told her that we have a business to run and I cannot go below cost to help her and that is when she left out of here. She called me the next day and said that she is willing to pay $90 per step and I told her no again. This was the last conversation we had and did not hear from her after that.
One thing that I do not understand why the customers keeps on mentioning the nosing for the steps as it is Carpeted as per her request and her invoice. There are no custom curved steps that the customer ordered to fit her stairs when she ordered the Hardwood. I think she is confused on what she really wants for her stairs. I have gone the distance to help this customer in her tough financial time and cannot work below cost to please her needs;[redacted]
Initial Consumer Rebuttal /* (3000, 12, 2015/11/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am in complete awe in response to the accusations Daya is claiming about me. At no point did I ever yell or make a scene in his store. I was never asked to leave the premises, nor did I yell at any of his colleagues. [redacted]
To begin with, Daya claims I was called multiple times to have the carpet installed, but this is untrue. He did not make multiple calls to me, but only called me one time to tell me they would be installing it the next day. [redacted]
Daya then claims the hardwood installers told the carpet installers to carry on with the carpet. This is untrue. In fact, the hardwood installers asked me why they were putting in carpet, and even told the carpet installer that they should not be doing this. That is the basis behind this entire complaint; the carpet installers installed the carpet when they were not supposed to and were told by the hardwood installers not to install it. I even provided Daya with the phone number of the hardwood installer, but he said he refused to contact the installer.
Daya claims I told him I was going over budget and my husband was upset. Once again, this is untrue. It appears as though Daya is making attempts at my character to make me seem disorganized, but all of his accusations are false and fabricated.
Daya claims I was not able to find someone to do the work for cheaper, but I had in fact told him that I had a contractor who would do the work for cheaper than what he was offering.
Daya claims the carpet is very dangerous to remove as it may tear, but my hardwood contractor showed and explained to me that it was in fact a very simple, but highly time consuming, process to remove the carpet. Furthermore, I had to remove my old carpet to have the hardwood installed, so I am aware of the process of removing carpet. It is not as difficult as Daya is making it seem.
Daya claims I yelled and screamed at him on the phone, but this is completely false. I have never yelled at him, and I understand that resorting to yelling would only make matters more complicated. Daya's claim here, as with his previous claims, is completely untrue.
Daya told me to go to the southside location to return my nosing, as I didn't need it. However, when I went there, they told me they wouldn't return it. It was odd to me that Daya would tell me to go to the store when the store's policy is to not accept returns. I did ask the workers there about the policy, but I did not create any sort of scene, as Daya is claiming.
Daya claims he banned me from both of his store locations, but I have never been made aware of any sort of banishment from any establishment. Once again, Daya is making things up.
Daya claims I could only afford $60 per step, but this is untrue. The cheaper contractor I found, which I referred to in an earlier paragraph, agreed to do the work for $75 per stair. It would be very odd for me to claim I could only afford $60 per stair when I was going to pay this contractor $75 per stair. Once again, Daya is lying.
Daya claims I was willing to pay $90 per step. Once again, it would be very odd for me to do this if I already had someone in place to do the work for $75 per step.
Daya also claims that the pieces are a custom-made specialty, but this is untrue. In fact, my hardwood installer told me that the pieces that Daya claimed were custom, and charged me as such, were actually not custom and should have been much cheaper than what Daya charged.
As is transparent from what I have said and what Daya has said, Daya continually lies to cover up his own mistakes, for which he won't take responsibility. He lied about the process of the stairs, he lied about the price of the pieces I ordered and about them being specialty pieces (according to my hardwood installer), he lied about giving me/my son a call when our second order came in, and he has continually lied throughout his response. It is unfortunate that he needs to resort to such levels to cover up a mistake he made. I would hope that he would realize that lies and mistakes are not the proper way to run a business, and that he is only complicating the process.
Final Business Response /* (4000, 15, 2015/11/23) */
I Daya [redacted] would like to clear few concerns of the consumer in regards to her last response.
Payless installed carpet on the stairs as agreed in the contract and Payless is not responsible for any mistakes that the consumer is making by being her own project manager. Customer was called in advance to book the carpet installation and it was installed as per standards set out by the industry and both Hardwood Installer & consumer were present when it was installed. We completed our portion of the agreement and no one can force installation of the product as stated by the consumer without their approval.
Hardwood nosings are custom specs and ordered right from the mill on as per required by the customer and they were aware of that and price was discussed with them, and agreed upon prior to order, as customer is stating that they were over charged.
If customer has an installer that is willing to do the hardwood on sides of the steps for $75.00/step, then they should go ahead with it as this was not part of our contract.
Customer is lying and misleading Revdex.com with the long and false fabricated stories; Payless has completed the work as quoted and well above industry standards by completing the installation of stairs in carpet. Hardwood on all flat areas and around the stairs was never part of our contract and that is why it has not been done by Payless Wholesale Inc.
Payless will not reimbursement any kind of material or monies to the consumer as we have delivered on our contract.

Final Consumer Response /* (4200, 18, 2015/11/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Payless was hired to install the carpet. The issue is that they installed the carpet before they were supposed to. The carpet is to be installed after the nosing, but Payless employees installed it before the nosing, even though my flooring installer, Wes, was telling them not to do so while they were actively putting carpet in. When I asked the Payless employee why he had installed it, he said it's not a big deal and won't be a problem. Payless did install the carpet, but did so at an incorrect time, resulting in additional unnecessary work, energy, time, and money being spent on my part. All they had to do was stop and return wood installation.
When I did finally get the nosing installed, the installers had to first remove the carpet before installing the nosing, then had to re-install the carpet (and I have photos to prove this entire process as well).
It was also Wes who told me that the nosing I ordered is not a custom piece. In fact, he told my son to take a photo of a tag on the nosing (which I still have) to prove that it is not a custom piece and that [redacted] knowingly overcharged me and lied to me about them. Daya charged me for a custom piece when I was not ordering a custom piece; again, this resulted in me having to spend more money than I needed to. I have concrete evidence for this and will be discussing it with my legal counsel.
Daya is not understanding the problem here, as he is continually making poor attempts to mask his and his company's lies and poor customer relations. Daya claims that Payless installed the carpet correctly. I am not saying the carpet was installed incorrectly itself, but rather than they installed it when they shouldn't have. The carpet is to be installed after the nosing, but Payless installed it before the nosing, and as 'industry experts" they should know better.
It's unfortunate that Daya needs to continually lie and make his company look bad in front of consumers when he could have and should have taken responsibility for his/his company's errors, as a responsible businessman would do. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I have spoke to DA lev they are going to do everything in there power to get your panel back asap. He wanted to know if that would stratify you? Also you stated there untested... These items would still be under the warranty of Honeywell, also since your talking about contracts why did I pay for a glass break that was fake? You want to dodge the real question how do you scam people into false sense of security? 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
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