Payline Data Services, LLC

We have confirmed that a member of our team is working with you Thank you for reaching out and we look forward to solving this shortly

Thank you for reaching out to us and sharing your concern, Rest assured, your account has always been managed by Vantiv and on their network since inception We apologize that the handling of support related calls is no longer in our hands, but we will always be available to assist with any questions or requests

Initial Business Response / [redacted] (1000, 5, 2015/09/28) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @paylinedata.com We appreciate Mr ***'s feedbackWe have taken time to research the events above in order to identify the source of the issue and ensure the most effective resolution to this problem Mr [redacted] reached out to us today to share this concernAt this time we linked in our development team to research and track the source of this issueAt that time we were able to confirm that the refunds were all performed with an IP address that originated at Mr ***'s location Our office does not issue refunds on behalf of any our merchants and have not in this scenarioWe strongly advise Mr [redacted] to check the security of his technology if he believes that there could have been a breach at his location We take all security measures very seriously and will be available to help assist with any requests or needs from our clientWe encourage Mr [redacted] to reach out to us directly if he have any further questions or concerns Thank you Sincerely, [redacted] XXX-XXX-XXXX Payline Data

Complaint: [redacted] I am rejecting this response because:Their copy and paste response which doesn't explain anything or even attempt to address my complaint or concerns.I had originally contracted with Payline Data for support and service, not [redacted] It is no matter that [redacted] has always provided the backend services The point is that customer support and service has been handled by Payline Data up to now They moved my entire account to [redacted] without advising me in advance BEFORE I WAS MOVED nor did they explain WHY they were doing this I had NO CHOICE in the matter, even if that choice was to cancel my account and move to another company.I did not signed an agreement for complete services with [redacted] I signed it with Payline Data [redacted] 's complaints for customer service on the Revdex.com site are ABYSMAL with complaints They are not even registered with the Revdex.com THIS IS NOT THE COMPANY THAT I WANT TO DO BUSINESS WITH See here:https://www.Revdex.com.org/cincinnati/business-reviews/credit-cards-and-pla...⇄ [redacted] -llc-in-symmes-twp-oh-36000510/https://www.cardpaymentoptions.com/credit-card-pr...⇄ [redacted] /Again, I reject Payline Data's response and either want to be put back into Payline Data for support and customer service or I want the to move my account to another merchant processor WITHOUT PENALTY Sincerely, [redacted]

*** Thank you for sharing your concerns with us At Payline we strive to provide world class service, and it is evident that you have not received that experience In review of this matter our risk team discovered that your business is acting as a third party vendor This information was not disclosed during the underwriting process, and unfortunately is a restricted business model for us The account closure is not related to a identity, which was disclosed to you We apologize for the communicate error and we have reimbursed the $to you today We apologize for the inconvenience and wish you the best in your futureThe Payline Data Support Team [redacted]

[redacted] Thank you again for your response, We understand your frustration and would like to help We have followed up many times via phone and email and still have not been able to get in touch with youPlease give us a call at [redacted] or email at [redacted] 8-CST

***Thank you again for your response,We understand your frustration and would like to help We have followed up many times via phone and email and still have not been able to get in touch with youPlease give us a call at *** *** * or email at *** 8-CST

Initial Business Response /* (1000, 5, 2015/09/28) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@paylinedata.com
We appreciate Mr ***'s feedbackWe
have taken time to research the events above in order to identify the source of the issue and ensure
the most effective resolution to this problem
Mr *** reached out to us today to share this concernAt this time we linked in our development team to research and track the source of this issueAt that time we were able to confirm that the refunds were all performed with an IP address that originated at Mr ***'s location
Our office does not issue refunds on behalf of any our merchants and have not in this scenarioWe strongly advise Mr*** to check the security of his technology if he believes that there could have been a breach at his location
We take all security measures very seriously and will be available to help assist with any requests or needs from our clientWe encourage Mr *** to reach out to us directly if he have any further questions or concerns
Thank you
Sincerely,
*** ***
XXX-XXX-XXXX
Payline Data

Thank you for providing us the information on your contact with Customer ServiceWhile we are sorry to see you close your Payline account, we can assist with the return and refund of your terminalWe have on record that the price paid for the terminal was $We can email a shipping label to use to return the terminalOnce we confirm the terminal is in shipment, we can send a check for $as full refundPlease let us know if this resolves your concernOnce we hear back from you, we will move forward with emailing the shipping label

Complaint: ***
I am rejecting this response because: please see see the following reference numbers*** *** *** These phone conversations will explain everything that occurred Additionally the following email to Mr*** *** on January 5th at 9:43am No reply.
Hello ***I had reached out to you earlier today, but perhaps you were not in the officeHope you had a nice holiday Our experience with Payline thus far has been pretty much disastrous We have had two batches for a total of about this weekend that never reached our account The customer service team (after 1.5hrs) has instructed me that I will need to re-key these batches ten transactions at a time (as this is the most transactions they can provide in one telephone call) It goes without saying (although I regret it) that we will not be continuing our service with the company I am hoping you can assist me in a return and refund on the terminal We cannot process with a company that does not deposit our funds I am hoping to get this matter resolved amiably and without help from any outside parties I do not think we should be bare the cost of the terminal investment due to the time and frustration we have incurred from this experience.Sincerely,*** ***
On Dec 14, 2016, at 9:AM, *** *** *** wrote:I sent the agreement reflecting the transaction fee change. I will just need the copy of a voided check to go with that. Thank you in advance*** ***Inside Sales ExecutiveatPaylineA*** * *** *** * *** *** * *** ** ***
***
Sincerely,
*** ***

Hello *** We strive to create great experiences for our clients and I can see that your satisfaction has not been met with PaylineWe would like to get a better understanding of the issues you are experiencingWe currently have active merchant accounts with you a retail and online
account.The online account was approved on 3/8/by our underwriting team with the approval conditions of a full balance hold, a list of the necessary requirements was posted in your welcome email that was sent out on the day of approvalI apologize if this was not communicated to you or that you may have not received any proper notifications or updates of what the 100% reserve entailed. I noticed the account was updated and the 100% reserve was lifted and funds were released on 4/8, the retail account has no reserve but there has been no processing with this accountPayline does it's own underwriting and servicing of merchants, however due to the business mechanism we had to place your online account with a second bankPayline has followed up via phone and email and have not been able to get in touch with youI strongly suggest calling into Payline for any support questions at *** *** * or email at *** 8-CST, regaurding your two merchant accountsWe will be more than happy to better assist you and since Payline is your direct point of contact, we would be able to give you the best support necessary due to we have both accounts information at hand

***
Thank you for sharing your concerns with us At Payline we strive to provide world class service, and it is evident that you have not received that experience In review of this matter our risk team discovered that your business is acting as a third party
vendor This information was not disclosed during the underwriting process, and unfortunately is a restricted business model for us The account closure is not related to a identity, which was disclosed to you We apologize for the communicate error and we have reimbursed the $to you today We apologize for the inconvenience and wish you the best in your future.
The Payline Data Support Team
***

Thank you for reaching out to us and sharing your concern, Rest assured, your account has always been managed by Vantiv and on their network since inception.  We apologize that the handling of support related calls is no longer in our hands, but we will always be available...

to assist with any questions or requests.

[redacted] Thank you for sharing your concerns with us.  At Payline we strive to provide world class service, and it is evident that you have not received that experience.  In review of this matter our risk team discovered that your business is acting as a third party vendor.  This...

information was not disclosed during the underwriting process, and unfortunately is a restricted business model for us.  The account closure is not related to a false identity, which was disclosed to you.  We apologize for the communicate error and we have reimbursed the $233 to you today.  We apologize for the inconvenience and wish you the best in your future. The Payline Data Support Team[redacted]

Complaint: [redacted]
I am rejecting this response because:Their copy and paste response which doesn't explain anything or even attempt to address my complaint or concerns.I had originally contracted with Payline Data for support and service, not [redacted].  It is no matter that [redacted] has always provided the backend services.  The point is that customer support and service has been handled by Payline Data up to now.  They moved my entire account to [redacted] without advising me in advance BEFORE I WAS MOVED nor did they explain WHY they were doing this.  I had NO CHOICE in the matter, even if that choice was to cancel my account and move to another company.I did not signed an agreement for complete services with [redacted].  I signed it with Payline Data.  [redacted]'s complaints for customer service on the Revdex.com site are ABYSMAL with 280 complaints.  They are not even registered with the Revdex.com.  THIS IS NOT THE COMPANY THAT I WANT TO DO BUSINESS WITH.  See here:https://www.Revdex.com.org/cincinnati/business-reviews/credit-cards-and-pla...⇄ I reject Payline Data's response and either want to be put back into Payline Data for support and customer service or I want the to move my account to another merchant processor WITHOUT PENALTY. 
Sincerely,
[redacted]

Thank you for reaching out to us with your concerns, We have reviewed your comments and the underwriting history in our office.  While we work hard to maintain our 97% approval rating, there are scenarios that we cross that limit our ability from allowing each application to become a...

merchant.  After our credit analysts reviewed the business, credit score, trial offer and revenues have limited our ability to move forward with an approval.  Our team is available any time to discuss the outcome of this process directly.Payline does not, nor has ever, sold or shared any clients confidential information.  Any solicitation calls or emails would not have been related to your application with Payline. Thank you and we wish you the best,

We have confirmed that a member of our team is working with you.  Thank you for reaching out and we look forward to solving this shortly.

Complaint: [redacted]
I am rejecting this response because:I need to re-open a complaint.  I opened complaint ID Complaint ID [redacted] on August 4th.  The last I heard from the company that I complained about was August 9th where they replied the following on the Revdex.com site:   Our team is available to assist you if you are looking to transfer your service.  We will have a member reach out to you shortly.   I never heard from them after waiting a week.  I was going to follow-up the complaint on the Revdex.com site tomorrow but the Revdex.com closed the site today.  So, please reopen the complaint as this is still not resolved as I never heard back from Payline Data Services.   Regards, [redacted]

Thank you for reaching out to us with your concern, We appreciate having you as a client and apologize that the experience you have had was not to your satisfaction.  We have researched this situation and our records show that you began processing the weekend of December 30th.  Your...

merchant account was approved for 48 hour funding which traditionally would be January 2nd.  As this was a bank holiday, funds were deposited on the first available date 01/03/2017.  We could not find any details to validate a lost batch or rekeyed transactions and are available to discuss via phone if you contact us directly. Payline does offer 24 hour funding, and while we cannot guarantee the approval, we would be more than happy to submit the account for review.Thank you,

[redacted]
Thank you again for your response,
We understand your frustration and would like to help.  We have followed up many times via phone and email and still have not been able to get in touch with you. Please give us a call at [redacted] or email at [redacted] 8-5 CST.