Payment Automation Network Inc

Thank you in advance for the opportunity to respond to this complaint. Moreover, I would like to confirm Payment Automated Network Is not part of, or affiliated with, or partnered with Student Loan Aid In fact, this Client was never part of "Student Loan Aid'. This Client signed up for services with...

Processing Services, LLC. Payment Automated Network is a separate entity/company and should have never been involved in this complaint Please update your records immediately. All correct company information is listed in this letter head accordingly.In addition, I have confirmed with Client all services retained for have been fully completed as per the originally agreed terms. Client's accounts were successfully consolidated into a single loan and, subsequently, placed in the correct repayment plan program. Client has been confirmed released to her servicer, FEDLOAN, per her request to cancel services. Client had verbally mentioned if she did not get her money back she would cancel services. As per the agreement, Client was to inform to us in writing her request to cancel. A payment was, in fact, collected form Client but was never sent to FEDLOAN since Client contacted me and instructed me to reimburse funds to her PNC Bank account on file before paying this out to her account with FEDLOAN. As instructed by Client, I proceeded to cancel her services since she complied by submitting a written request to me. The funds Client referred to were pending allocation after her repayment program (income-driven repayment plan) was confirmed approved. Due to cancellation, funds were reimbursed to Client. I would like to express that Client's dissatisfaction was due to her repayment program plan payment increasing significantly due to her income being higher. This was determined by the Department of Education based of Client's reported adjusted gross income reported in 2016 and completely out of our control. Client's due money back was confirmed reimbursement and only paid for our completed services  a total of $507.29 to which client is fully disclosed and aware ineligible for refund. Please review the Credit Agreement client fulled executed (agreed to, signed and dated on March 16,2017 - attached as proof).In conclusion, I am confirming we have successfully settled the matter with the client. I am including copies of communication exchanged with client as well as the proof of resolution (fully executed Credit Agreement, exchanged emails confirming all-of-the-above, and proof of completed consolidations). Lastly, I have confirmed funds have cleared and Client confirmed satisfaction with outcome. Thank you in advance for your assistance. Should you have any additional questions, please do not hesitate to contact me directly. Sincerely,Alejandro M[redacted]Consumer Relations Department ManagerDirect: [redacted]