Payment Automation Network

Thank you in advance for the opportunity to respond to this complaintMoreover, I would like to confirm Payment Automated Network Is not part of, or affiliated with, or partnered with Student Loan Aid In fact, this Client was never part of "Student Loan Aid'This Client signed up for services with Processing Services, LLCPayment Automated Network is a separate entity/company and should have never been involved in this complaint Please update your records immediatelyAll correct company information is listed in this letter head accordingly.In addition, I have confirmed with Client all services retained for have been fully completed as per the originally agreed termsClient's accounts were successfully consolidated into a single loan and, subsequently, placed in the correct repayment plan programClient has been confirmed released to her servicer, FEDLOAN, per her request to cancel servicesClient had verbally mentioned if she did not get her money back she would cancel servicesAs per the agreement, Client was to inform to us in writing her request to cancelA payment was, in fact, collected form Client but was never sent to FEDLOAN since Client contacted me and instructed me to reimburse funds to her PNC Bank account on file before paying this out to her account with FEDLOANAs instructed by Client, I proceeded to cancel her services since she complied by submitting a written request to meThe funds Client referred to were pending allocation after her repayment program (income-driven repayment plan) was confirmed approvedDue to cancellation, funds were reimbursed to ClientI would like to express that Client's dissatisfaction was due to her repayment program plan payment increasing significantly due to her income being higherThis was determined by the Department of Education based of Client's reported adjusted gross income reported in and completely out of our controlClient's due money back was confirmed reimbursement and only paid for our completed services a total of $to which client is fully disclosed and aware ineligible for refundPlease review the Credit Agreement client fulled executed (agreed to, signed and dated on March 16,- attached as proof).In conclusion, I am confirming we have successfully settled the matter with the clientI am including copies of communication exchanged with client as well as the proof of resolution (fully executed Credit Agreement, exchanged emails confirming all-of-the-above, and proof of completed consolidations)Lastly, I have confirmed funds have cleared and Client confirmed satisfaction with outcomeThank you in advance for your assistanceShould you have any additional questions, please do not hesitate to contact me directlySincerely,Alejandro M [redacted] Consumer Relations Department ManagerDirect: [redacted]