Payment Management Services, USA, LLC

Payment Management Services USA, LLC is a 3rd party payment processing companyOur records indicate monthly payments have been processed on Ms***’s account beginning on December 1, and the last payment processed on January 31, Any messages left on our voicemail are forwarded to the company holding that consumer’s account as we are only the payment processorOur records show that Ms [redacted] did leave a few messages which were forwarded to the appropriate company and advised that a return call was requested by the consumerWe apologize if these messages were not returned.We are honoring Ms***’s request for a refundMs [redacted] will see a total of $back in her account within 3-business days Should Ms [redacted] have any further questions or concerns, she should feel free to contact us or the company she setup her payment arrangement with and her questions/concerns will be answered

Payment Management Services USA, LLC is a 3rd party payment processing companyOur records indicate monthly payments have been processed on Ms***’s account beginning on July 15, and the last payment processed on March 30, There was one final payment scheduled on the account to pay the balance in full, but this payment was removed upon receipt of this complaintWe reached out to the company holding Ms***’s account and they have advised us that they have been in contact with Ms***They also advised that in December 2017, Ms [redacted] contacted them and needed to change the payment arrangement they had on file and requested a letter from them, which was sent to herMs [redacted] should feel free to reach out to them should she have any further questions or concernsAs stated previously, Payment Management Services is a 3rd party payment processing companyWe have never spoken with Ms***, nor have we mailed out any letters to herMs [redacted] would have spoken with the company holding her account and setup payment arrangements with themAny messages left on our voicemail were forwarded to that companyMs [redacted] states in the complaint that she has already disputed the transactions with her bankAs such, we cannot refund those payments as the chargeback or refund process has already began

Payment Management Services USA, LLC is a 3rd party payment processing companyUpon receipt of this complaint, we reached out to the company holding Ms [redacted] ’s accountThey have advised us that they spoke with Ms [redacted] and have this matter resolvedMs [redacted] was provided with her paid letter and was assured she paid the correct company

ayment Management Services USA, LLC is a 3rd party payment processing company.Mr***'s account is with a company named, Redwood Recovery GroupOurrecords indicate a payment was processed on February 1, in the amount of $307.84.We request our name be removed from this complaint as we are
only the paymentprocessor and never had any contact with Mr***Had Mr*** left amessage the day he called and was directed to our voicemail, we would have contactedhim and answered any questions and this issue could have been resolved immediately.However, in order to resolve part of Mr***'s complaint, we have issued a refundfor $per his requestEnclosed, please find a receipt of this refund.Any complaints Mr*** has is against the company holding his account, RedwoodRecovery Group, not Payment Management Services, USA LLC.Thank you,Heather ***General ManagerPayment Management

Payment Management Services USA, LLC is a 3rd party payment processing companythat processes payments for multiple companiesOur records indicate Ms***'saccount is with a company named, *** *** ***We show a total of paymentsprocessed on this account:$processed on August
24, 2016$processed on September 7, 2016$processed on September 21, 2016$processed on October 5, 2016$processed on October 19, 2016There was a payment that was scheduled to process on November 2, 2016, but thispayment declined and never posted to the account.Upon receipt of this complaint, we contacted Ms*** in an attempt to resolve thismatterDuring this conversation, it was determined that this was just a misunderstandingbetween Ms*** and *** *** ***Ms*** advised she would beretracting her complaint as the matter has been resolvedMs*** also advised she ,,would be calling back to setup her final payment.We request our name be removed from this complaint as we are only the paymentprocessorAs previously stated, we believe this matter has been resolved.Thank you,Heather B***General ManagerPayment Management Services USA, LLC

Payment Management Services USA, LLC is a 3rd party payment processing companyUpon receipt of this complaint, we reached out to the manager of the company holding Ms***’s accountWe have been advised that the manager contacted Ms*** and the issue has been resolvedMs***’s account
is Settled in Full and a paid letter has been sent to her

Payment Management Services USA, LLC is a 3rd party payment processing companyOur records indicate all payments Ms*** made were refunded back to her account on January 22, 2018.Upon receipt of this complaint, we reached out to the company holding Ms***’s accountThey have
advised us that they have spoken with her and she should feel free to contact them if she had any further questions or concerns

I would like a partial refund for the last months because as far as I'm concerned my account was paid in full back in December of They took more money off of my card for January and FebruaryI have called many times and left them messages, but they will not call me backI've had to cancel
my credit card and I will no longer be doing any business with them The amount that I'm owed is $

Payment Management Services USA, LLC is a 3rd party payment processing company.At no time did anyone from our company speak with Mr. [redacted] nor his wife. Anycommunication would have been between the company that holds the account and theconsumer.We have located the payment processed on April 21,...

2017 in the amount of $104.00 andhave refunded this payment per Mr. [redacted]'s request.In closing, we wish Mr. [redacted] would have contacted us directly and we could haveresolved this issue immediately. Our company name and phone number are listed on thebank statement; however. we never received a call from Mr. or Mrs. [redacted]. We wouldhave been able to direct him to the company holding their account and the refund couldhave been processed much sooner.Thank you,Heather B[redacted]General ManagerPayment Management Services USA, LLC

Payment Management Services USA, LLC is a 3rd party payment processing company. Our records indicate monthly payments have been processed on Ms. [redacted]’s account beginning on December 1, 2016 and the last payment processed on January 31, 2018. Any messages left on our voicemail are forwarded to the company holding that consumer’s account as we are only the payment processor. Our records show that Ms. [redacted] did leave a few messages which were forwarded to the appropriate company and advised that a return call was requested by the consumer. We apologize if these messages were not returned.We are honoring Ms. [redacted]’s request for a refund. Ms. [redacted] will see a total of $305.60 back in her account within 3-5 business days.   Should Ms. [redacted] have any further questions or concerns, she should feel free to contact us or the company she setup her payment arrangement with and her questions/concerns will be answered.

Payment Management Services USA, LLC is a 3rd party payment processing company. On August 15, 2017, we processed a payment in the amount of $608.40 that had been setup by the company holding Ms. [redacted]’s account. We were contacted by that company the same day, and they requested a refund as the...

payment had been scheduled for the wrong date. We immediately refunded this payment. On August 17, 2017, we received an email from Ms. [redacted] stating the same as she did in this complaint. We responded back to Ms. [redacted] that same day stating the refund had been processed on August 15, 2017 per the request of the company holding her account. We also advised that we had reached out to the manager of that company and requested they contact Ms. [redacted] and they would be able to answer all of her questions. It normally takes 2 to 3 business days for the funds to be available in a consumer’s bank account after a refund has been processed the same day the payment was taken. Ms. [redacted]’s funds should be back in her account. If this is not the case, Ms. [redacted] should contact us and we will look into this further.

Payment Management Services USA, LLC is a 3rd party payment processing company. Upon receipt of this complaint, we reached out to the company holding Ms. [redacted]’s account. They have advised us that they have been in contact with Ms. [redacted] to get this matter resolved. It seems as though Ms. [redacted] may...

have two PayPal accounts and there is some confusion as to which one she has paid. The original documents have been requested from their client and the company has stated that once they receive those documents, they will forward to Ms. [redacted].  Once those documents are received and reviewed by Ms. [redacted] and the company holding her account, should a refund be requested, we will immediately issue that refund.

Payment Management Services USA, LLC is a 3rd party payment processing company. Upon receipt of this complaint, we reached out to the company holding Ms. [redacted]’s account. They have advised us that they spoke with Ms. [redacted] and have this matter resolved. Ms. [redacted] was provided with her paid letter...

and was assured she paid the correct company.

Payment Management Services USA, LLC is a 3rd party payment processing company. Our records indicate monthly payments have been processed on Ms. [redacted]’s account beginning on July 15, 2017 and the last payment processed on March 30, 2018. There was one final payment scheduled on the account to pay...

the balance in full, but this payment was removed upon receipt of this complaint. We reached out to the company holding Ms. [redacted]’s account and they have advised us that they have been in contact with Ms. [redacted]. They also advised that in December 2017, Ms. [redacted] contacted them and needed to change the payment arrangement they had on file and requested a letter from them, which was sent to her. Ms. [redacted] should feel free to reach out to them should she have any further questions or concerns. As stated previously, Payment Management Services is a 3rd party payment processing company. We have never spoken with Ms. [redacted], nor have we mailed out any letters to her. Ms. [redacted] would have spoken with the company holding her account and setup payment arrangements with them. Any messages left on our voicemail were forwarded to that company. Ms. [redacted] states in the complaint that she has already disputed the transactions with her bank. As such, we cannot refund those payments as the chargeback or refund process has already began.