I paid my rent but this company never posted the payment to my leasing company. Everyone I spoke with told me something different. I gave them a confirmation number and still all they can say is it takes 3 days for processing and then 7days now 10 days. They still your personal information and act as if they are not sure what happened. Please do no use this company you will have identity theft issues and issues with money coming out of your account that was not authorized by you.
Dear [redacted] ***, I understand you had difficulties making your December rent payment to Granada ApartmentsPayment Service Network, Inc(PSN) did submit the rent request to your financial institution on December 3rd and on December 6th, but the financial institution sent back a message stating “No Account on File”The financial institution does have five business days in which to send back a response of declined, rejected, insufficient funds to PSNWhen PSN sends the request to the financial institution, this is an automated process with the financial institution’s ACH department The ACH department automatically sent the payment back to PSN when the account number did not match the account number in their systemWhen you spoke to your financial institution, they would not be showing a record of the attempt since the ACH department returned the payment automaticallyWhen this happens, there is a problem with the bank account number listed in your secure profileI do see that you called in on December 11th and spoke with one of PSN’s Customer Service RepresentativesThe Customer Service Representative offered to have a conference call with your financial institution to see if the problem could be resolved with your bank account number From the notes on your profile, it was confirmed that the account number being used was incorrectThe bank representative provided the correct bank account number and this information was utilized to submit the two payments on December 11th and the 12thThese two payments were successfully processed and applied to Granada Apartments PSN’s records show that you did make a payment on January 3rd using a new checking account number In regards to the $late fee, the fee is assessed by Granada Apartments To receive a refund of the $85.00, you will need to speak with your property managerRegarding the additional $convenience fee charged to make a phone payment via PSN, this is the current account configuration for Granada Apartments.We apologize for the inconvenience of trying to make your December rent payment It looks like that banking information is now correct on your profileIf you have any additional questions or concerns, please contact Customer Service at 877-390-7368.Sincerely, [redacted] Underwriter/Fraud Analyst Payment Service Network, Inc866-917-x (Toll Free) 608-442-(Voice) 608-442-(Fax) [email protected] Your Complete PAYMENT, BILLING & COMMUNICATIONS Solution Provider This information is for the use of the individual or entity named aboveThis information should be considered confidential and treated as suchIf you are not the intended recipient, you are hereby notified that any disclosure, copying, distributing or other action regarding the contents of the information is strictly prohibited If you have received this transmission in error, please notify us immediately by telephone
Dear [redacted] Payment Service Network, Inc(PSN) sincerely apologizes for the misunderstanding regarding your payments in July Let me take this opportunity to inform you how PSN’s systems works I do see your attempted payment for $on July 12, in our system The reason this payment was rejected was due to an incorrect account number We received that message from the bank stating the account number that was entered did not match the account on file for youYour bank must have matched the incorrect number to your account to attempt to pull the funds from the accountI do see in our system that we did refund the money back to you on July 17th, PSN will only attempt one payment collection from your account per payment We will not reattempted collection if a payment is returned to usThe delay in return is due to the information sharing between the bank and PSNThe payment on July 12th looks like it was the first time you used your checking account on PSN.I also do see your payment on July 12, for $which was deposited to Sauk Village Sauk Village has the ability to log into the system to see which payments have been attempted, made and declined It is up to them to decide fees accessed and water disconnections I would recommend speaking with Sauk Village regarding your water reconnection fee since you did make the $payment on the 12th of July with your card.Regarding the other fees you are requesting reimbursement from, please submit to Payment Service Network a copy of your bank statement showing the draft with NSF, we can refund the NSF fee as a one-time courtesy, as long as we have not refunded a NSF to you previouslyYou can send a copy either by fax at 608-422-or email [email protected] we sincerely apologize this mistake happenedIf you have any additional questions or concerns, please contact Customer Service at 877-390-Sincerely, [redacted] Payment Service Network, Inc
Dear [redacted] ***, I understand you had difficulties making your December rent payment to Granada ApartmentsPayment Service Network, Inc(PSN) did submit the rent request to your financial institution on December 3rd and on December 6th, but the financial institution sent back a message stating “No Account on File”The financial institution does have five business days in which to send back a response of declined, rejected, insufficient funds to PSNWhen PSN sends the request to the financial institution, this is an automated process with the financial institution’s ACH department The ACH department automatically sent the payment back to PSN when the account number did not match the account number in their systemWhen you spoke to your financial institution, they would not be showing a record of the attempt since the ACH department returned the payment automaticallyWhen this happens, there is a problem with the bank account number listed in your secure profileI do see that you called in on December 11th and spoke with one of PSN’s Customer Service RepresentativesThe Customer Service Representative offered to have a conference call with your financial institution to see if the problem could be resolved with your bank account number From the notes on your profile, it was confirmed that the account number being used was incorrectThe bank representative provided the correct bank account number and this information was utilized to submit the two payments on December 11th and the 12thThese two payments were successfully processed and applied to Granada Apartments PSN’s records show that you did make a payment on January 3rd using a new checking account number In regards to the $late fee, the fee is assessed by Granada Apartments To receive a refund of the $85.00, you will need to speak with your property managerRegarding the additional $convenience fee charged to make a phone payment via PSN, this is the current account configuration for Granada Apartments.We apologize for the inconvenience of trying to make your December rent payment It looks like that banking information is now correct on your profileIf you have any additional questions or concerns, please contact Customer Service at 877-390-7368.Sincerely, [redacted] Underwriter/Fraud Analyst Payment Service Network, Inc866-917-x (Toll Free) 608-442-(Voice) 608-442-(Fax) [email protected] Your Complete PAYMENT, BILLING & COMMUNICATIONS Solution Provider This information is for the use of the individual or entity named aboveThis information should be considered confidential and treated as suchIf you are not the intended recipient, you are hereby notified that any disclosure, copying, distributing or other action regarding the contents of the information is strictly prohibited If you have received this transmission in error, please notify us immediately by telephone
Dear [redacted] Payment Service Network, Inc(PSN) sincerely apologizes for the misunderstanding regarding your payments in July Let me take this opportunity to inform you how PSN’s systems works I do see your attempted payment for $on July 12, in our system The reason this payment was rejected was due to an incorrect account number We received that message from the bank stating the account number that was entered did not match the account on file for youYour bank must have matched the incorrect number to your account to attempt to pull the funds from the accountI do see in our system that we did refund the money back to you on July 17th, PSN will only attempt one payment collection from your account per payment We will not reattempted collection if a payment is returned to usThe delay in return is due to the information sharing between the bank and PSNThe payment on July 12th looks like it was the first time you used your checking account on PSN.I also do see your payment on July 12, for $which was deposited to Sauk Village Sauk Village has the ability to log into the system to see which payments have been attempted, made and declined It is up to them to decide fees accessed and water disconnections I would recommend speaking with Sauk Village regarding your water reconnection fee since you did make the $payment on the 12th of July with your card.Regarding the other fees you are requesting reimbursement from, please submit to Payment Service Network a copy of your bank statement showing the draft with NSF, we can refund the NSF fee as a one-time courtesy, as long as we have not refunded a NSF to you previouslyYou can send a copy either by fax at 608-422-or email [email protected] we sincerely apologize this mistake happenedIf you have any additional questions or concerns, please contact Customer Service at 877-390-Sincerely, [redacted] Payment Service Network, Inc