? The customer ? Ms [redacted] ? came into the shop tried on several gowns, she loved the dress she picked that was priced on sale at plus tax of ? which totaled regular price on that gown was lace gown with cap sleeves? The Bride lives here locally not hours away, They placed a deposit on the gown on 8/1/then paid the remainder several weeks later on 8/26/after I told them no work can be started on the gown? until? it is paid in full? ? They made the first ? appointment with the seamstress to go over the optionsShe wanted the cap sleeves taken off the gown making it into a? strapless? gown ? the bodice would need to be taken in ? for it to fit properly ? inch taken in on both sides only down inches.? at the next appointment ? the bride came in with her friend and wanted a complete make over to the dress changing the total look of the bodice top of the gownThey showed me a photo from the internet that showed what looked like a lace shawl piece sewn over the bodice? She spoke of adding lace ? which would have to be matched up ? and in order to be perfect would have to come from the gown it self.? Here is a copy of the email that had been sent back and forth about that......................................................Re: Lace topNina's Bridal? < [redacted] >Sep 1to? [redacted] ? Good morning [redacted] I will have one of the seamstresses look at what you would like to add to the dress and have them give me ? price estimate on the cost of that alteration? On Thu, Aug 27, at 5:PM, [redacted] ***? < [redacted] >? wrote:Sent from my iPhoneNina's Bridal? < [redacted] >Sep 2to? [redacted] Including the material ? I would guess no more then I have not yet had the seamstress in she will be here tommarow and I can give you exact amount then.On Tue, Sep 1, at 7:PM, [redacted] ***? < [redacted] >? wrote:Hello!? Wonderful, thank you! I may still see if my mom is able to do it, but I would definitely like to know how much and if it's possible to? ? ? achieve that lookNOTE ? TO Revdex.com ? (? MOM OF THE BRIDE IS ALSO A SEAMSTRESS )? Talk to you soon! Thanks again :)God bless, [redacted] ***Sent from my iPhone [redacted] Sep 2to? [redacted] sure!? we can save her any fabric we take off!Sent from Windows MailFrom:? [redacted] ***Sent:? ?Wednesday?, ?September? ?2?, ??2?:?22? ?PMTo:? Nina's BridalHello!I spoke to my mom, and I think she is going to do the work on making that piece, since she wants to contribute something! Would it be possible to save any material you cut off the length etc? She may or may not use it, but she wanted to have it in case she uses it in a quilt or something like that :)? Thank you very much!The following time they came in to the shopThe seamstress wanted to make sure everyone was on the same page as to what she was doing vs what the brides mother was now going to do with the top bodice of this gownBecause of the email above? I was at the front desk Ms [redacted] & her mother were on the bridal side I over heard the mom tell my? business? partner that they had already paid all alteration's in full? I am sorry but that is completely Impossible ? we never collect money owed ? till after the work is completedI personally went back through all documents ? proven they only paid for the cost of the gown in which I told them that when they called the shop a few day's later? That is when the constant phone calls started to the shopThe mom called asked if it would be? necessary? ? for her to come down for the next fitting ? I told her no being it was ? not the final fittingThe seamstress worked on the gown the day before hand sewed the lace across the bodices opened the sides to then be? perfectly? fitted at that fitting then it would then be closedThe bride had a pm appointment ? we had other customers in the shop One being a bride that we were just finishing up the details of her orderMs [redacted] the bride came into the shop flustered said I have a 5;appointment ? we had a bride in the bridal room at the moment so she was given a dressing room on our prom pageant side ? of the shop She told? [redacted] ? she forgot her shoes in the car and would be right back [redacted] told her ok honey just let me know when you are ready I am just finishing up with another bride? My desk is exactly feet away from the dressing room Ms [redacted] was in I never heard her at any time say anything nor did I see her come out of the dressing room I even reviewed the? security? footage She ? is seen going into the room then standing thereShe was changed into her street cloths when [redacted] went over I was checking on a bridal gown size ? for ordering the brides gown that we were finishing up with ? at that time that is why I was at my desk? Ms [redacted] told [redacted] ? I? waited almost minutes my appointment was at 5pm its now 5:? Ms [redacted] then told [redacted] I am not paying for any of my alterations ? I am taken my gown some where else? [redacted] ? asked her so you are ? taken the dress someone where else YES I AM [redacted] at that point asked her for the gown ? removed the hand stitched lace that was stitched around the top that she / [redacted] had ? spent 1/? hours doing the day priorMs [redacted] then stood at my desk and told me I need to make my appointments ? better I said excuse meShe was? extremely? rudeI ? told her we have never had someone behave in the manner she was behaving beforeAt this point the phone rang it was Ms [redacted] mother who is the one filing this complaint ? she starting fussing about ? her daughters? appointment being delayed ? and how dare we make her daughter waitwhen [redacted] told her ? that her daughter Ms [redacted] demanded her gown and refused to pay for the alterations ? that Ms [redacted] was given the gown to take else where Ms [redacted] mother said no we want you do the work? [redacted] ? told Ms [redacted] mom ? I am sorry but at this point your daughter has told us she is not paying for the alterations and wanted to take it else where that her mom will do it.This is? exactly? what this is about from the start trying to get free alterationsMs [redacted] Mother called yesterday told us that a shop told her it would be to do the work on the dress and that the dress then would cost ? to close the side seams on the bodice opened inches down each side because they claimed the other shop said the sides were chopped openThey were opened at the seam nothing was cut chopped hacked ? the stitches were removedMs [redacted] mother then demanded ? the cost of what she claimed the new seamstress ? is charging them for work that would of cost at our shop? [redacted] asked her what ? is the name of the shop priced you and told you the dress what chopped open which was a LIE ? the seams where? opened? in order to take it in at the top of the bodice nothing was cut chopped ectthe threads were cut on the seam? The brides mother refused to ? give us the name of the shop / seamstress that said such a thing which only ? leads us to? believe? it is not true? [redacted] has been a seamstress for over years I my self have sewn for plus years our other two seamstress ? - years each have been sewing When a bride buys her gown there are a total of fittings one month out ? not six- nine ? fittings The ? three appointments are made? in during? the hours of the? business of operation at no extra costWe do offer private appointments with the seamstress for a hour extra for a feeWe had eight other customer's in our shop at the same time Ms [redacted] arrived? We are shocked ? to think she feels ? that ? her appointment was more important then the other brides that we were just finishing up the finale detailsTo behave in the manner she did ? by refusing to pay for alterations because she had to wait for the seamstress then telling us we should learn how to book appointments ? or not ? have other customers in the shop when an? appointment? is made is? ridiculesMs ***'s mother posted a rude nasty post on the shops? business? page? ? minutes after ? her daughter left the shop ? with the other bridal party standing there shocked &? appalled? at Ms ***'s behavior? ? Yesterday's phone call once again? harassing and ? now demanding money from our shop to pay for the alterations to be done to her gown ? and threatening to file a report with the Revdex.com [redacted] ? told her that is fine? mam? I am not going to argue with you have a nice day.? ? Our seamstresses do not work for free ? Alterations are never included in a dress nor are they preformed prior to the gown being paid in full nor is any money collected prior to the work being completely finished.? Thank you? [redacted] Ann Gallagherowner / operator? Nina's Bridal Formal Wear ?
I have reviewed the response made by the business in reference to complaint ID [redacted] ? They have simply (and inaccurately) shifted all blame to the customer.? For your reference, a? few facts remain: The dress was in great need of cleaning and lace and fabric were cut in an inartful manner when my daughter received the dress.? I called back a week after to politely ask if Nina’s would be willing to help correct the problem and they flatly refused and quickly hung up.? There was no attempt at a pleasant demeanor on their part? A young bride was left for a half hour without help trying to get into a dress with a massive amount of fabric and lots of pinsNo one checked and no one heard her calling for help, even when she stepped out into the shop to call.? The worst part is that there was no attempt at customer serviceThey escalated immediatelyShe was called names and angrily sent out of the shop with “Merry Christmas, Happy birthday” and a few other holidays added in.? No young woman who buys a bridal dress should have to endure such poor customer treatment? ? ? ? ? ? ? ? I’ve included her side of the encounter for the record: My mom and I visited Nina’s Bridal on? August I live in [redacted] , and my mom lives almost hours away and came down to look for wedding gowns.? We were excited about the dress when we left that day I called to set up the first fitting for Aug27th and brought a friend with me.? My mom paid the full amount on the dress over the phone before the day of my appointment [redacted] pinned the dress quickly and this visit was rather shortThe ladies didn’t remember me or recall any of the details that we had talked about previously, so we discussed again the removal of the original top, what accessories I would need, and the possible addition of a lace topNothing was particularly out of the ordinary or troublesome.? I set up a tentative timeframe of roughly weeks for my next appointmentDuring that time, I exchanged emails about the additional piece to the dressThe quote on it was $150, and so I messaged them that my mom might try to make that pieceI asked them to save any lace that they removed? I called to set an appointment for Sept 12th and said my mom was coming down for the fittingWhen we got to the shop, the ladies didn’t recognize me or remember my nameI said I was there for my scheduled fitting, and [redacted] hung the dress in the dressing roomMy mom and I went in to change, but I looked at the dress and realized that all the pins were still in exactly as they had been at the previous fittingThe dress also looked dirtier at the bottom train than it had beforeWe asked what happened, and they said that my mom was doing the alterationsWe fervently clarified that we needed and really wanted the shop to do the alterationsWe were really disappointed, even a little worried, that nothing had been done, but we were exceedingly calm and friendly and attributed the whole thing to a miscommunication [redacted] said that she and [redacted] would be out of town the following week, but that she would work on it that weekend and have it ready for Sept 23rdWe scheduled that next appointment before we left that day.? I knew that the ladies were out of town, so I waited until Sept 17th to call to see how it was goingI didn’t get them and left a messageThe following Tuesday, I hadn’t heard back, so I called again [redacted] said she had just listened to my message, and I said I wanted to check and see if they would be ready for my fitting tomorrow, since my mom was hoping to come down againShe said it would be ready, and mentioned a “keyhole” in the back of the dressI asked for clarification, as there was not a keyhole, and she said the seamstress wasn’t there yet to ask about itI was a little concerned about potentially another miscommunication, so I called back later that afternoon and spoke with the seamstress, [redacted] I asked if it would be ready because of my mom coming, and she said it would be ready for pick-upAgain, I was confused, since I wasn’t picking the dress up, and I asked for more clarificationShe corrected herself and said hurriedly “for the fitting,” and said bye and hung up as I was saying thank youI felt that the women were a little irritated, but after the former mishap, and with the wedding so close, I just wanted to be cautiousMy mom felt concerned as well, and so she called the next day, the day of the fitting, to see if she should come down to help meThey told her it wasn’t necessary and that she could just come to the final fittingMy co-workers offered to come with me so that I had some support and assistance, but I told them I didn’t think it would be necessary.? I got to Nina’s a couple minutes before 5pm, went in, and said I was there for my 5pm fitting [redacted] again did not show recognition, and asked for my nameI told her my first name, which is fairly unique, and she looked blank, and said, “Last name?” I told her my last name, and she looked it upShe asked me to wait just a moment since [redacted] was helping or women in the shopI waited, and [redacted] came and brought my dressShe showed me to a small fitting room on the other side of the shopShe took my dress out of the bag and held it out, saying that it wasn’t completely tacked down and finished because she wanted to see how it would fitI took the dress and remembered that I left my shoes in the carI said I just needed to run and grab them, and I laid the dress downIt took less than a minute, and I rushed back inThis perhaps is why they thought I was “flustered.” I passed the women at the desk on my way back in and said that I got my shoesI went to the dressing room and began to figure out how to get into my dress with my shoes onThere was a lot of material, and it was my first real fitting and the first time I was attempting it without assistanceAfter I was in the dress, I waitedI sat in the dressing room for several minutes, thinking that [redacted] was on her way backI heard the ladies discussing finding dresses online for the customersI gathered up as much material as I could, stepped out, and calledI stood there for a minute, not sure what to doI went back into the dressing room and texted my momI tried a few times to call for attention, and walked out to the edge of the half wall, where the women were right around the cornerA customer saw me in the mirror, but I didn’t want to go around the corner and create a scene with my dress not even fitting me properly.? ? ? ? ? ? ? By 5:25, I decided to change out of my dressI was surprised at the poor customer service, the fact that the dress was dirtier and even torn in a few places [redacted] came back as I was gathering things upI was a little flustered at this point, because I knew there could be some conflict involved in speaking upShe asked if I was ready, and I said that no, I wasn’t sure if I wanted to have the alterations completed thereShe asked, “Why,” and I said I had been waiting for minutesShe scoffed and said, well, it had only been a few minutes and that she was helping other customers, but fine, I could pay for the alterations and leave with the dressI said, “I’m not sure that that is fair.” She then spouted, “Well, I spent an hour and half on your dress, and I don’t think it’s fair for you not to pay for it, do you think that’s fair?” I didn’t say anything, and she took the dress to the back while I was left rattled from the exchangeI called my mom to see what I should do, and she said she would call the shopI waited for the phone to ring and then slowly walked out with my things to the front deskThe other customers had left [redacted] was on the phone with my mom at the timeWhen I came out, she put my mom on hold and said she didn’t know what was going onI said “I’m sorry, I don’t know what just happened.” I explained that I had been waiting for almost a half hour in my dressShe said I could have called, and I said I hadShe said no one heard it, and that they were right around the cornerI told her that I had an appointment, though, and she informed me that the other ladies did as well, at 4:30.? I asked why so close together with just the women in the shop workingShe told me that they deliberately schedule appointments close because sometimes people don’t showI explained that I had called twice that week and my mom once, just to confirm everything would be readyShe put [redacted] on the phone, and she was very brusqueShe said, “No, you’re daughter has decided she will take her business elsewhere,” and, “if the little dear can’t wait a few minutes ”? I tried to interrupt a few times, saying that I really couldn’t wear the dress and I needed to have the alterations doneHowever, before I knew it, she said, “No, you know what, I’m done,” and hung up on my momShe fumed about having been a seamstress for years and never having to deal with thisI was standing there mostly quiet, feeling awfulShe said, “You’ve been the *worst [redacted] bridezilla ever!” Then she tossed my dress over my arm and said, “Merry Christmas, happy birthday” and a few other holidays like that, and she stalked offI stood there in shock for a second, shoes in one hand, dress on the otherI had to hold back tears, and started walking towards the door [redacted] said ,“Have a good evening” and I leftI saw the other customers in the parking lot as I headed to my carI just tried to keep my head down and leave without them seeing me so upset.? Afterwards, I began looking for a seamstress to do the work on the dressI realized how dirty it was, how much it needed altered for me to be able to wear it, and how [redacted] had ripped out the stitching that *had [redacted] been done, so that pieces were hanging off the dressI searched several places, and finally found a shop that will do an emergency cleaning and alterations, and the cleaning will cost $When I asked about how the dress looked to the seamstress, she examined the lace and said, “They hacked it.” They cut straight through the lace instead of using a careful method that preserves itThe new seamstress told me that I have a “high maintenance” dress and that all of the alterations might total $520, in addition to the $cleaningNina’s sold me the dress under the assumption that the cleaning would be done and the beadwork fixed, and alterations would be no more than $I was flooredI would not have bought the dress if I had known it would cost so much to fit to meIt was never about getting free alterationsIt is my belief that Nina’s is mostly concerned with making the big sale and not interested in providing quality customer service, unfortunatelyThe first visit and even the second were vastly different from the subsequent that centered on the alterations.? My main concern in filing this report and complaint, weeks before my wedding date and with all the other details to get ready, is that other brides who are looking for the dress for their special day do not come to Nina’s on a recommendation or unsuspectinglyIt’s been a huge black spot on my wedding planning, as well as a great deal of time and emotional energyThe dress is important, and mine will not be ready until the week of my weddingNo person deserves to be called names for no reason or to be treated like thatEspecially not weeks before the event celebrating the biggest decision they’ve made Regards, [redacted]
The customer Ms *** came into the shop tried on several gowns, she loved the dress she picked that was priced on sale at plus tax of which totaled regular price on that gown was lace gown with cap sleeves The Bride lives here locally not
hours away, They placed a deposit on the gown on 8/1/then paid the remainder several weeks later on 8/26/after I told them no work can be started on the gown until it is paid in full They made the first appointment with the seamstress to go over the optionsShe wanted the cap sleeves taken off the gown making it into a strapless gown the bodice would need to be taken in for it to fit properly inch taken in on both sides only down inches. at the next appointment the bride came in with her friend and wanted a complete make over to the dress changing the total look of the bodice top of the gownThey showed me a photo from the internet that showed what looked like a lace shawl piece sewn over the bodice She spoke of adding lace which would have to be matched up and in order to be perfect would have to come from the gown it self. Here is a copy of the email that had been sent back and forth about that......................................................Re: Lace topNina's Bridal Sep 1to *** Good morning *** I will have one of the seamstresses look at what you would like to add to the dress and have them give me price estimate on the cost of that alteration On Thu, Aug 27, at 5:PM, *** *** wrote:Sent from my iPhoneNina's Bridal Sep 2to ***Including the material I would guess no more then I have not yet had the seamstress in she will be here tommarow and I can give you exact amount then.On Tue, Sep 1, at 7:PM, *** *** wrote:Hello! Wonderful, thank you! I may still see if my mom is able to do it, but I would definitely like to know how much and if it's possible to achieve that lookNOTE TO Revdex.com ( MOM OF THE BRIDE IS ALSO A SEAMSTRESS ) Talk to you soon! Thanks again :)God bless,*** ***Sent from my iPhone***Sep 2to ***sure! we can save her any fabric we take off!Sent from Windows MailFrom: *** ***Sent: ?Wednesday?, ?September? ?2?, ??2?:?22? ?PMTo: Nina's BridalHello!I spoke to my mom, and I think she is going to do the work on making that piece, since she wants to contribute something! Would it be possible to save any material you cut off the length etc? She may or may not use it, but she wanted to have it in case she uses it in a quilt or something like that :) Thank you very much!The following time they came in to the shopThe seamstress wanted to make sure everyone was on the same page as to what she was doing vs what the brides mother was now going to do with the top bodice of this gownBecause of the email above I was at the front desk Ms *** & her mother were on the bridal side I over heard the mom tell my business partner that they had already paid all alteration's in full I am sorry but that is completely Impossible we never collect money owed till after the work is completedI personally went back through all documents proven they only paid for the cost of the gown in which I told them that when they called the shop a few day's later That is when the constant phone calls started to the shopThe mom called asked if it would be necessary for her to come down for the next fitting I told her no being it was not the final fittingThe seamstress worked on the gown the day before hand sewed the lace across the bodices opened the sides to then be perfectly fitted at that fitting then it would then be closedThe bride had a pm appointment we had other customers in the shop One being a bride that we were just finishing up the details of her orderMs *** the bride came into the shop flustered said I have a 5;appointment we had a bride in the bridal room at the moment so she was given a dressing room on our prom pageant side of the shop She told *** she forgot her shoes in the car and would be right back *** told her ok honey just let me know when you are ready I am just finishing up with another bride My desk is exactly feet away from the dressing room Ms *** was in I never heard her at any time say anything nor did I see her come out of the dressing room I even reviewed the security footage She is seen going into the room then standing thereShe was changed into her street cloths when *** went over I was checking on a bridal gown size for ordering the brides gown that we were finishing up with at that time that is why I was at my desk Ms *** told *** I waited almost minutes my appointment was at 5pm its now 5: Ms *** then told *** I am not paying for any of my alterations I am taken my gown some where else *** asked her so you are taken the dress someone where else YES I AM *** at that point asked her for the gown removed the hand stitched lace that was stitched around the top that she / *** had spent 1/ hours doing the day priorMs *** then stood at my desk and told me I need to make my appointments better I said excuse meShe was extremely rudeI told her we have never had someone behave in the manner she was behaving beforeAt this point the phone rang it was Ms *** mother who is the one filing this complaint she starting fussing about her daughters appointment being delayed and how dare we make her daughter waitwhen *** told her that her daughter Ms *** demanded her gown and refused to pay for the alterations that Ms *** was given the gown to take else where Ms *** mother said no we want you do the work *** told Ms *** mom I am sorry but at this point your daughter has told us she is not paying for the alterations and wanted to take it else where that her mom will do it.This is exactly what this is about from the start trying to get free alterationsMs*** Mother called yesterday told us that a shop told her it would be to do the work on the dress and that the dress then would cost to close the side seams on the bodice opened inches down each side because they claimed the other shop said the sides were chopped openThey were opened at the seam nothing was cut chopped hacked the stitches were removedMs *** mother then demanded the cost of what she claimed the new seamstress is charging them for work that would of cost at our shop *** asked her what is the name of the shop priced you and told you the dress what chopped open which was a LIE the seams where opened in order to take it in at the top of the bodice nothing was cut chopped ectthe threads were cut on the seam The brides mother refused to give us the name of the shop / seamstress that said such a thing which only leads us to believe it is not true *** has been a seamstress for over years I my self have sewn for plus years our other two seamstress - years each have been sewing When a bride buys her gown there are a total of fittings one month out not six- nine fittings The three appointments are made in during the hours of the business of operation at no extra costWe do offer private appointments with the seamstress for a hour extra for a feeWe had eight other customer's in our shop at the same time Ms *** arrived We are shocked to think she feels that her appointment was more important then the other brides that we were just finishing up the finale detailsTo behave in the manner she did by refusing to pay for alterations because she had to wait for the seamstress then telling us we should learn how to book appointments or not have other customers in the shop when an appointment is made is ridiculesMs ***'s mother posted a rude nasty post on the shops business page minutes after her daughter left the shop with the other bridal party standing there shocked & appalled at Ms ***'s behavior Yesterday's phone call once again harassing and now demanding money from our shop to pay for the alterations to be done to her gown and threatening to file a report with the Revdex.com *** told her that is fine mam I am not going to argue with you have a nice day. Our seamstresses do not work for free Alterations are never included in a dress nor are they preformed prior to the gown being paid in full nor is any money collected prior to the work being completely finished. Thank you *** Ann Gallagherowner / operator Nina's Bridal Formal Wear
I have reviewed the response made by the business in reference to complaint ID *** They have simply (and inaccurately) shifted all blame to the customer. For your reference, a few facts remain:
The dress was in great need of cleaning and lace and fabric were cut in an inartful manner when my daughter received the dress. I called back a week after to politely ask if Nina’s would be willing to help correct the problem and they flatly refused and quickly hung up. There was no attempt at a pleasant demeanor on their part
A young bride was left for a half hour without help trying to get into a dress with a massive amount of fabric and lots of pinsNo one checked and no one heard her calling for help, even when she stepped out into the shop to call.
The worst part is that there was no attempt at customer serviceThey escalated immediatelyShe was called names and angrily sent out of the shop with “Merry Christmas, Happy birthday” and a few other holidays added in. No young woman who buys a bridal dress should have to endure such poor customer treatment
I’ve included her side of the encounter for the record:
My mom and I visited Nina’s Bridal on August I live in ***, and my mom lives almost hours away and came down to look for wedding gowns. We were excited about the dress when we left that day
I called to set up the first fitting for Aug27th and brought a friend with me. My mom paid the full amount on the dress over the phone before the day of my appointment*** pinned the dress quickly and this visit was rather shortThe ladies didn’t remember me or recall any of the details that we had talked about previously, so we discussed again the removal of the original top, what accessories I would need, and the possible addition of a lace topNothing was particularly out of the ordinary or troublesome. I set up a tentative timeframe of roughly weeks for my next appointmentDuring that time, I exchanged emails about the additional piece to the dressThe quote on it was $150, and so I messaged them that my mom might try to make that pieceI asked them to save any lace that they removed
I called to set an appointment for Sept 12th and said my mom was coming down for the fittingWhen we got to the shop, the ladies didn’t recognize me or remember my nameI said I was there for my scheduled fitting, and *** hung the dress in the dressing roomMy mom and I went in to change, but I looked at the dress and realized that all the pins were still in exactly as they had been at the previous fittingThe dress also looked dirtier at the bottom train than it had beforeWe asked what happened, and they said that my mom was doing the alterationsWe fervently clarified that we needed and really wanted the shop to do the alterationsWe were really disappointed, even a little worried, that nothing had been done, but we were exceedingly calm and friendly and attributed the whole thing to a miscommunication*** said that she and *** would be out of town the following week, but that she would work on it that weekend and have it ready for Sept 23rdWe scheduled that next appointment before we left that day.
I knew that the ladies were out of town, so I waited until Sept 17th to call to see how it was goingI didn’t get them and left a messageThe following Tuesday, I hadn’t heard back, so I called again*** said she had just listened to my message, and I said I wanted to check and see if they would be ready for my fitting tomorrow, since my mom was hoping to come down againShe said it would be ready, and mentioned a “keyhole” in the back of the dressI asked for clarification, as there was not a keyhole, and she said the seamstress wasn’t there yet to ask about itI was a little concerned about potentially another miscommunication, so I called back later that afternoon and spoke with the seamstress, ***I asked if it would be ready because of my mom coming, and she said it would be ready for pick-upAgain, I was confused, since I wasn’t picking the dress up, and I asked for more clarificationShe corrected herself and said hurriedly “for the fitting,” and said bye and hung up as I was saying thank youI felt that the women were a little irritated, but after the former mishap, and with the wedding so close, I just wanted to be cautiousMy mom felt concerned as well, and so she called the next day, the day of the fitting, to see if she should come down to help meThey told her it wasn’t necessary and that she could just come to the final fittingMy co-workers offered to come with me so that I had some support and assistance, but I told them I didn’t think it would be necessary.
I got to Nina’s a couple minutes before 5pm, went in, and said I was there for my 5pm fitting*** again did not show recognition, and asked for my nameI told her my first name, which is fairly unique, and she looked blank, and said, “Last name?” I told her my last name, and she looked it upShe asked me to wait just a moment since *** was helping or women in the shopI waited, and *** came and brought my dressShe showed me to a small fitting room on the other side of the shopShe took my dress out of the bag and held it out, saying that it wasn’t completely tacked down and finished because she wanted to see how it would fitI took the dress and remembered that I left my shoes in the carI said I just needed to run and grab them, and I laid the dress downIt took less than a minute, and I rushed back inThis perhaps is why they thought I was “flustered.” I passed the women at the desk on my way back in and said that I got my shoesI went to the dressing room and began to figure out how to get into my dress with my shoes onThere was a lot of material, and it was my first real fitting and the first time I was attempting it without assistanceAfter I was in the dress, I waitedI sat in the dressing room for several minutes, thinking that *** was on her way backI heard the ladies discussing finding dresses online for the customersI gathered up as much material as I could, stepped out, and calledI stood there for a minute, not sure what to doI went back into the dressing room and texted my momI tried a few times to call for attention, and walked out to the edge of the half wall, where the women were right around the cornerA customer saw me in the mirror, but I didn’t want to go around the corner and create a scene with my dress not even fitting me properly.
By 5:25, I decided to change out of my dressI was surprised at the poor customer service, the fact that the dress was dirtier and even torn in a few places*** came back as I was gathering things upI was a little flustered at this point, because I knew there could be some conflict involved in speaking upShe asked if I was ready, and I said that no, I wasn’t sure if I wanted to have the alterations completed thereShe asked, “Why,” and I said I had been waiting for minutesShe scoffed and said, well, it had only been a few minutes and that she was helping other customers, but fine, I could pay for the alterations and leave with the dressI said, “I’m not sure that that is fair.” She then spouted, “Well, I spent an hour and half on your dress, and I don’t think it’s fair for you not to pay for it, do you think that’s fair?” I didn’t say anything, and she took the dress to the back while I was left rattled from the exchangeI called my mom to see what I should do, and she said she would call the shopI waited for the phone to ring and then slowly walked out with my things to the front deskThe other customers had left*** was on the phone with my mom at the timeWhen I came out, she put my mom on hold and said she didn’t know what was going onI said “I’m sorry, I don’t know what just happened.” I explained that I had been waiting for almost a half hour in my dressShe said I could have called, and I said I hadShe said no one heard it, and that they were right around the cornerI told her that I had an appointment, though, and she informed me that the other ladies did as well, at 4:30. I asked why so close together with just the women in the shop workingShe told me that they deliberately schedule appointments close because sometimes people don’t showI explained that I had called twice that week and my mom once, just to confirm everything would be readyShe put *** on the phone, and she was very brusqueShe said, “No, you’re daughter has decided she will take her business elsewhere,” and, “if the little dear can’t wait a few minutes…”
I tried to interrupt a few times, saying that I really couldn’t wear the dress and I needed to have the alterations doneHowever, before I knew it, she said, “No, you know what, I’m done,” and hung up on my momShe fumed about having been a seamstress for years and never having to deal with thisI was standing there mostly quiet, feeling awfulShe said, “You’ve been the *worst* bridezilla ever!” Then she tossed my dress over my arm and said, “Merry Christmas, happy birthday” and a few other holidays like that, and she stalked offI stood there in shock for a second, shoes in one hand, dress on the otherI had to hold back tears, and started walking towards the door*** said ,“Have a good evening” and I leftI saw the other customers in the parking lot as I headed to my carI just tried to keep my head down and leave without them seeing me so upset.
Afterwards, I began looking for a seamstress to do the work on the dressI realized how dirty it was, how much it needed altered for me to be able to wear it, and how *** had ripped out the stitching that *had* been done, so that pieces were hanging off the dressI searched several places, and finally found a shop that will do an emergency cleaning and alterations, and the cleaning will cost $When I asked about how the dress looked to the seamstress, she examined the lace and said, “They hacked it.” They cut straight through the lace instead of using a careful method that preserves itThe new seamstress told me that I have a “high maintenance” dress and that all of the alterations might total $520, in addition to the $cleaningNina’s sold me the dress under the assumption that the cleaning would be done and the beadwork fixed, and alterations would be no more than $I was flooredI would not have bought the dress if I had known it would cost so much to fit to meIt was never about getting free alterationsIt is my belief that Nina’s is mostly concerned with making the big sale and not interested in providing quality customer service, unfortunatelyThe first visit and even the second were vastly different from the subsequent that centered on the alterations.
My main concern in filing this report and complaint, weeks before my wedding date and with all the other details to get ready, is that other brides who are looking for the dress for their special day do not come to Nina’s on a recommendation or unsuspectinglyIt’s been a huge black spot on my wedding planning, as well as a great deal of time and emotional energyThe dress is important, and mine will not be ready until the week of my weddingNo person deserves to be called names for no reason or to be treated like thatEspecially not weeks before the event celebrating the biggest decision they’ve made
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
D*** H***
? The customer ? Ms [redacted] ? came into the shop tried on several gowns, she loved the dress she picked that was priced on sale at plus tax of ? which totaled regular price on that gown was lace gown with cap sleeves? The Bride lives here locally not hours away, They placed a deposit on the gown on 8/1/then paid the remainder several weeks later on 8/26/after I told them no work can be started on the gown? until? it is paid in full? ? They made the first ? appointment with the seamstress to go over the optionsShe wanted the cap sleeves taken off the gown making it into a? strapless? gown ? the bodice would need to be taken in ? for it to fit properly ? inch taken in on both sides only down inches.? at the next appointment ? the bride came in with her friend and wanted a complete make over to the dress changing the total look of the bodice top of the gownThey showed me a photo from the internet that showed what looked like a lace shawl piece sewn over the bodice? She spoke of adding lace ? which would have to be matched up ? and in order to be perfect would have to come from the gown it self.? Here is a copy of the email that had been sent back and forth about that......................................................Re: Lace topNina's Bridal? < [redacted] >Sep 1to? [redacted] ? Good morning [redacted] I will have one of the seamstresses look at what you would like to add to the dress and have them give me ? price estimate on the cost of that alteration? On Thu, Aug 27, at 5:PM, [redacted] ***? < [redacted] >? wrote:Sent from my iPhoneNina's Bridal? < [redacted] >Sep 2to? [redacted] Including the material ? I would guess no more then I have not yet had the seamstress in she will be here tommarow and I can give you exact amount then.On Tue, Sep 1, at 7:PM, [redacted] ***? < [redacted] >? wrote:Hello!? Wonderful, thank you! I may still see if my mom is able to do it, but I would definitely like to know how much and if it's possible to? ? ? achieve that lookNOTE ? TO Revdex.com ? (? MOM OF THE BRIDE IS ALSO A SEAMSTRESS )? Talk to you soon! Thanks again :)God bless, [redacted] ***Sent from my iPhone [redacted] Sep 2to? [redacted] sure!? we can save her any fabric we take off!Sent from Windows MailFrom:? [redacted] ***Sent:? ?Wednesday?, ?September? ?2?, ??2?:?22? ?PMTo:? Nina's BridalHello!I spoke to my mom, and I think she is going to do the work on making that piece, since she wants to contribute something! Would it be possible to save any material you cut off the length etc? She may or may not use it, but she wanted to have it in case she uses it in a quilt or something like that :)? Thank you very much!The following time they came in to the shopThe seamstress wanted to make sure everyone was on the same page as to what she was doing vs what the brides mother was now going to do with the top bodice of this gownBecause of the email above? I was at the front desk Ms [redacted] & her mother were on the bridal side I over heard the mom tell my? business? partner that they had already paid all alteration's in full? I am sorry but that is completely Impossible ? we never collect money owed ? till after the work is completedI personally went back through all documents ? proven they only paid for the cost of the gown in which I told them that when they called the shop a few day's later? That is when the constant phone calls started to the shopThe mom called asked if it would be? necessary? ? for her to come down for the next fitting ? I told her no being it was ? not the final fittingThe seamstress worked on the gown the day before hand sewed the lace across the bodices opened the sides to then be? perfectly? fitted at that fitting then it would then be closedThe bride had a pm appointment ? we had other customers in the shop One being a bride that we were just finishing up the details of her orderMs [redacted] the bride came into the shop flustered said I have a 5;appointment ? we had a bride in the bridal room at the moment so she was given a dressing room on our prom pageant side ? of the shop She told? [redacted] ? she forgot her shoes in the car and would be right back [redacted] told her ok honey just let me know when you are ready I am just finishing up with another bride? My desk is exactly feet away from the dressing room Ms [redacted] was in I never heard her at any time say anything nor did I see her come out of the dressing room I even reviewed the? security? footage She ? is seen going into the room then standing thereShe was changed into her street cloths when [redacted] went over I was checking on a bridal gown size ? for ordering the brides gown that we were finishing up with ? at that time that is why I was at my desk? Ms [redacted] told [redacted] ? I? waited almost minutes my appointment was at 5pm its now 5:? Ms [redacted] then told [redacted] I am not paying for any of my alterations ? I am taken my gown some where else? [redacted] ? asked her so you are ? taken the dress someone where else YES I AM [redacted] at that point asked her for the gown ? removed the hand stitched lace that was stitched around the top that she / [redacted] had ? spent 1/? hours doing the day priorMs [redacted] then stood at my desk and told me I need to make my appointments ? better I said excuse meShe was? extremely? rudeI ? told her we have never had someone behave in the manner she was behaving beforeAt this point the phone rang it was Ms [redacted] mother who is the one filing this complaint ? she starting fussing about ? her daughters? appointment being delayed ? and how dare we make her daughter waitwhen [redacted] told her ? that her daughter Ms [redacted] demanded her gown and refused to pay for the alterations ? that Ms [redacted] was given the gown to take else where Ms [redacted] mother said no we want you do the work? [redacted] ? told Ms [redacted] mom ? I am sorry but at this point your daughter has told us she is not paying for the alterations and wanted to take it else where that her mom will do it.This is? exactly? what this is about from the start trying to get free alterationsMs [redacted] Mother called yesterday told us that a shop told her it would be to do the work on the dress and that the dress then would cost ? to close the side seams on the bodice opened inches down each side because they claimed the other shop said the sides were chopped openThey were opened at the seam nothing was cut chopped hacked ? the stitches were removedMs [redacted] mother then demanded ? the cost of what she claimed the new seamstress ? is charging them for work that would of cost at our shop? [redacted] asked her what ? is the name of the shop priced you and told you the dress what chopped open which was a LIE ? the seams where? opened? in order to take it in at the top of the bodice nothing was cut chopped ectthe threads were cut on the seam? The brides mother refused to ? give us the name of the shop / seamstress that said such a thing which only ? leads us to? believe? it is not true? [redacted] has been a seamstress for over years I my self have sewn for plus years our other two seamstress ? - years each have been sewing When a bride buys her gown there are a total of fittings one month out ? not six- nine ? fittings The ? three appointments are made? in during? the hours of the? business of operation at no extra costWe do offer private appointments with the seamstress for a hour extra for a feeWe had eight other customer's in our shop at the same time Ms [redacted] arrived? We are shocked ? to think she feels ? that ? her appointment was more important then the other brides that we were just finishing up the finale detailsTo behave in the manner she did ? by refusing to pay for alterations because she had to wait for the seamstress then telling us we should learn how to book appointments ? or not ? have other customers in the shop when an? appointment? is made is? ridiculesMs ***'s mother posted a rude nasty post on the shops? business? page? ? minutes after ? her daughter left the shop ? with the other bridal party standing there shocked &? appalled? at Ms ***'s behavior? ? Yesterday's phone call once again? harassing and ? now demanding money from our shop to pay for the alterations to be done to her gown ? and threatening to file a report with the Revdex.com [redacted] ? told her that is fine? mam? I am not going to argue with you have a nice day.? ? Our seamstresses do not work for free ? Alterations are never included in a dress nor are they preformed prior to the gown being paid in full nor is any money collected prior to the work being completely finished.? Thank you? [redacted] Ann Gallagherowner / operator? Nina's Bridal Formal Wear ?
I have reviewed the response made by the business in reference to complaint ID [redacted] ? They have simply (and inaccurately) shifted all blame to the customer.? For your reference, a? few facts remain: The dress was in great need of cleaning and lace and fabric were cut in an inartful manner when my daughter received the dress.? I called back a week after to politely ask if Nina’s would be willing to help correct the problem and they flatly refused and quickly hung up.? There was no attempt at a pleasant demeanor on their part? A young bride was left for a half hour without help trying to get into a dress with a massive amount of fabric and lots of pinsNo one checked and no one heard her calling for help, even when she stepped out into the shop to call.? The worst part is that there was no attempt at customer serviceThey escalated immediatelyShe was called names and angrily sent out of the shop with “Merry Christmas, Happy birthday” and a few other holidays added in.? No young woman who buys a bridal dress should have to endure such poor customer treatment? ? ? ? ? ? ? ? I’ve included her side of the encounter for the record: My mom and I visited Nina’s Bridal on? August I live in [redacted] , and my mom lives almost hours away and came down to look for wedding gowns.? We were excited about the dress when we left that day I called to set up the first fitting for Aug27th and brought a friend with me.? My mom paid the full amount on the dress over the phone before the day of my appointment [redacted] pinned the dress quickly and this visit was rather shortThe ladies didn’t remember me or recall any of the details that we had talked about previously, so we discussed again the removal of the original top, what accessories I would need, and the possible addition of a lace topNothing was particularly out of the ordinary or troublesome.? I set up a tentative timeframe of roughly weeks for my next appointmentDuring that time, I exchanged emails about the additional piece to the dressThe quote on it was $150, and so I messaged them that my mom might try to make that pieceI asked them to save any lace that they removed? I called to set an appointment for Sept 12th and said my mom was coming down for the fittingWhen we got to the shop, the ladies didn’t recognize me or remember my nameI said I was there for my scheduled fitting, and [redacted] hung the dress in the dressing roomMy mom and I went in to change, but I looked at the dress and realized that all the pins were still in exactly as they had been at the previous fittingThe dress also looked dirtier at the bottom train than it had beforeWe asked what happened, and they said that my mom was doing the alterationsWe fervently clarified that we needed and really wanted the shop to do the alterationsWe were really disappointed, even a little worried, that nothing had been done, but we were exceedingly calm and friendly and attributed the whole thing to a miscommunication [redacted] said that she and [redacted] would be out of town the following week, but that she would work on it that weekend and have it ready for Sept 23rdWe scheduled that next appointment before we left that day.? I knew that the ladies were out of town, so I waited until Sept 17th to call to see how it was goingI didn’t get them and left a messageThe following Tuesday, I hadn’t heard back, so I called again [redacted] said she had just listened to my message, and I said I wanted to check and see if they would be ready for my fitting tomorrow, since my mom was hoping to come down againShe said it would be ready, and mentioned a “keyhole” in the back of the dressI asked for clarification, as there was not a keyhole, and she said the seamstress wasn’t there yet to ask about itI was a little concerned about potentially another miscommunication, so I called back later that afternoon and spoke with the seamstress, [redacted] I asked if it would be ready because of my mom coming, and she said it would be ready for pick-upAgain, I was confused, since I wasn’t picking the dress up, and I asked for more clarificationShe corrected herself and said hurriedly “for the fitting,” and said bye and hung up as I was saying thank youI felt that the women were a little irritated, but after the former mishap, and with the wedding so close, I just wanted to be cautiousMy mom felt concerned as well, and so she called the next day, the day of the fitting, to see if she should come down to help meThey told her it wasn’t necessary and that she could just come to the final fittingMy co-workers offered to come with me so that I had some support and assistance, but I told them I didn’t think it would be necessary.? I got to Nina’s a couple minutes before 5pm, went in, and said I was there for my 5pm fitting [redacted] again did not show recognition, and asked for my nameI told her my first name, which is fairly unique, and she looked blank, and said, “Last name?” I told her my last name, and she looked it upShe asked me to wait just a moment since [redacted] was helping or women in the shopI waited, and [redacted] came and brought my dressShe showed me to a small fitting room on the other side of the shopShe took my dress out of the bag and held it out, saying that it wasn’t completely tacked down and finished because she wanted to see how it would fitI took the dress and remembered that I left my shoes in the carI said I just needed to run and grab them, and I laid the dress downIt took less than a minute, and I rushed back inThis perhaps is why they thought I was “flustered.” I passed the women at the desk on my way back in and said that I got my shoesI went to the dressing room and began to figure out how to get into my dress with my shoes onThere was a lot of material, and it was my first real fitting and the first time I was attempting it without assistanceAfter I was in the dress, I waitedI sat in the dressing room for several minutes, thinking that [redacted] was on her way backI heard the ladies discussing finding dresses online for the customersI gathered up as much material as I could, stepped out, and calledI stood there for a minute, not sure what to doI went back into the dressing room and texted my momI tried a few times to call for attention, and walked out to the edge of the half wall, where the women were right around the cornerA customer saw me in the mirror, but I didn’t want to go around the corner and create a scene with my dress not even fitting me properly.? ? ? ? ? ? ? By 5:25, I decided to change out of my dressI was surprised at the poor customer service, the fact that the dress was dirtier and even torn in a few places [redacted] came back as I was gathering things upI was a little flustered at this point, because I knew there could be some conflict involved in speaking upShe asked if I was ready, and I said that no, I wasn’t sure if I wanted to have the alterations completed thereShe asked, “Why,” and I said I had been waiting for minutesShe scoffed and said, well, it had only been a few minutes and that she was helping other customers, but fine, I could pay for the alterations and leave with the dressI said, “I’m not sure that that is fair.” She then spouted, “Well, I spent an hour and half on your dress, and I don’t think it’s fair for you not to pay for it, do you think that’s fair?” I didn’t say anything, and she took the dress to the back while I was left rattled from the exchangeI called my mom to see what I should do, and she said she would call the shopI waited for the phone to ring and then slowly walked out with my things to the front deskThe other customers had left [redacted] was on the phone with my mom at the timeWhen I came out, she put my mom on hold and said she didn’t know what was going onI said “I’m sorry, I don’t know what just happened.” I explained that I had been waiting for almost a half hour in my dressShe said I could have called, and I said I hadShe said no one heard it, and that they were right around the cornerI told her that I had an appointment, though, and she informed me that the other ladies did as well, at 4:30.? I asked why so close together with just the women in the shop workingShe told me that they deliberately schedule appointments close because sometimes people don’t showI explained that I had called twice that week and my mom once, just to confirm everything would be readyShe put [redacted] on the phone, and she was very brusqueShe said, “No, you’re daughter has decided she will take her business elsewhere,” and, “if the little dear can’t wait a few minutes ”? I tried to interrupt a few times, saying that I really couldn’t wear the dress and I needed to have the alterations doneHowever, before I knew it, she said, “No, you know what, I’m done,” and hung up on my momShe fumed about having been a seamstress for years and never having to deal with thisI was standing there mostly quiet, feeling awfulShe said, “You’ve been the *worst [redacted] bridezilla ever!” Then she tossed my dress over my arm and said, “Merry Christmas, happy birthday” and a few other holidays like that, and she stalked offI stood there in shock for a second, shoes in one hand, dress on the otherI had to hold back tears, and started walking towards the door [redacted] said ,“Have a good evening” and I leftI saw the other customers in the parking lot as I headed to my carI just tried to keep my head down and leave without them seeing me so upset.? Afterwards, I began looking for a seamstress to do the work on the dressI realized how dirty it was, how much it needed altered for me to be able to wear it, and how [redacted] had ripped out the stitching that *had [redacted] been done, so that pieces were hanging off the dressI searched several places, and finally found a shop that will do an emergency cleaning and alterations, and the cleaning will cost $When I asked about how the dress looked to the seamstress, she examined the lace and said, “They hacked it.” They cut straight through the lace instead of using a careful method that preserves itThe new seamstress told me that I have a “high maintenance” dress and that all of the alterations might total $520, in addition to the $cleaningNina’s sold me the dress under the assumption that the cleaning would be done and the beadwork fixed, and alterations would be no more than $I was flooredI would not have bought the dress if I had known it would cost so much to fit to meIt was never about getting free alterationsIt is my belief that Nina’s is mostly concerned with making the big sale and not interested in providing quality customer service, unfortunatelyThe first visit and even the second were vastly different from the subsequent that centered on the alterations.? My main concern in filing this report and complaint, weeks before my wedding date and with all the other details to get ready, is that other brides who are looking for the dress for their special day do not come to Nina’s on a recommendation or unsuspectinglyIt’s been a huge black spot on my wedding planning, as well as a great deal of time and emotional energyThe dress is important, and mine will not be ready until the week of my weddingNo person deserves to be called names for no reason or to be treated like thatEspecially not weeks before the event celebrating the biggest decision they’ve made Regards, [redacted]
The customer Ms *** came into the shop tried on several gowns, she loved the dress she picked that was priced on sale at plus tax of which totaled regular price on that gown was lace gown with cap sleeves The Bride lives here locally not
hours away, They placed a deposit on the gown on 8/1/then paid the remainder several weeks later on 8/26/after I told them no work can be started on the gown until it is paid in full They made the first appointment with the seamstress to go over the optionsShe wanted the cap sleeves taken off the gown making it into a strapless gown the bodice would need to be taken in for it to fit properly inch taken in on both sides only down inches. at the next appointment the bride came in with her friend and wanted a complete make over to the dress changing the total look of the bodice top of the gownThey showed me a photo from the internet that showed what looked like a lace shawl piece sewn over the bodice She spoke of adding lace which would have to be matched up and in order to be perfect would have to come from the gown it self. Here is a copy of the email that had been sent back and forth about that......................................................Re: Lace topNina's Bridal Sep 1to *** Good morning *** I will have one of the seamstresses look at what you would like to add to the dress and have them give me price estimate on the cost of that alteration On Thu, Aug 27, at 5:PM, *** *** wrote:Sent from my iPhoneNina's Bridal Sep 2to ***Including the material I would guess no more then I have not yet had the seamstress in she will be here tommarow and I can give you exact amount then.On Tue, Sep 1, at 7:PM, *** *** wrote:Hello! Wonderful, thank you! I may still see if my mom is able to do it, but I would definitely like to know how much and if it's possible to achieve that lookNOTE TO Revdex.com ( MOM OF THE BRIDE IS ALSO A SEAMSTRESS ) Talk to you soon! Thanks again :)God bless,*** ***Sent from my iPhone***Sep 2to ***sure! we can save her any fabric we take off!Sent from Windows MailFrom: *** ***Sent: ?Wednesday?, ?September? ?2?, ??2?:?22? ?PMTo: Nina's BridalHello!I spoke to my mom, and I think she is going to do the work on making that piece, since she wants to contribute something! Would it be possible to save any material you cut off the length etc? She may or may not use it, but she wanted to have it in case she uses it in a quilt or something like that :) Thank you very much!The following time they came in to the shopThe seamstress wanted to make sure everyone was on the same page as to what she was doing vs what the brides mother was now going to do with the top bodice of this gownBecause of the email above I was at the front desk Ms *** & her mother were on the bridal side I over heard the mom tell my business partner that they had already paid all alteration's in full I am sorry but that is completely Impossible we never collect money owed till after the work is completedI personally went back through all documents proven they only paid for the cost of the gown in which I told them that when they called the shop a few day's later That is when the constant phone calls started to the shopThe mom called asked if it would be necessary for her to come down for the next fitting I told her no being it was not the final fittingThe seamstress worked on the gown the day before hand sewed the lace across the bodices opened the sides to then be perfectly fitted at that fitting then it would then be closedThe bride had a pm appointment we had other customers in the shop One being a bride that we were just finishing up the details of her orderMs *** the bride came into the shop flustered said I have a 5;appointment we had a bride in the bridal room at the moment so she was given a dressing room on our prom pageant side of the shop She told *** she forgot her shoes in the car and would be right back *** told her ok honey just let me know when you are ready I am just finishing up with another bride My desk is exactly feet away from the dressing room Ms *** was in I never heard her at any time say anything nor did I see her come out of the dressing room I even reviewed the security footage She is seen going into the room then standing thereShe was changed into her street cloths when *** went over I was checking on a bridal gown size for ordering the brides gown that we were finishing up with at that time that is why I was at my desk Ms *** told *** I waited almost minutes my appointment was at 5pm its now 5: Ms *** then told *** I am not paying for any of my alterations I am taken my gown some where else *** asked her so you are taken the dress someone where else YES I AM *** at that point asked her for the gown removed the hand stitched lace that was stitched around the top that she / *** had spent 1/ hours doing the day priorMs *** then stood at my desk and told me I need to make my appointments better I said excuse meShe was extremely rudeI told her we have never had someone behave in the manner she was behaving beforeAt this point the phone rang it was Ms *** mother who is the one filing this complaint she starting fussing about her daughters appointment being delayed and how dare we make her daughter waitwhen *** told her that her daughter Ms *** demanded her gown and refused to pay for the alterations that Ms *** was given the gown to take else where Ms *** mother said no we want you do the work *** told Ms *** mom I am sorry but at this point your daughter has told us she is not paying for the alterations and wanted to take it else where that her mom will do it.This is exactly what this is about from the start trying to get free alterationsMs*** Mother called yesterday told us that a shop told her it would be to do the work on the dress and that the dress then would cost to close the side seams on the bodice opened inches down each side because they claimed the other shop said the sides were chopped openThey were opened at the seam nothing was cut chopped hacked the stitches were removedMs *** mother then demanded the cost of what she claimed the new seamstress is charging them for work that would of cost at our shop *** asked her what is the name of the shop priced you and told you the dress what chopped open which was a LIE the seams where opened in order to take it in at the top of the bodice nothing was cut chopped ectthe threads were cut on the seam The brides mother refused to give us the name of the shop / seamstress that said such a thing which only leads us to believe it is not true *** has been a seamstress for over years I my self have sewn for plus years our other two seamstress - years each have been sewing When a bride buys her gown there are a total of fittings one month out not six- nine fittings The three appointments are made in during the hours of the business of operation at no extra costWe do offer private appointments with the seamstress for a hour extra for a feeWe had eight other customer's in our shop at the same time Ms *** arrived We are shocked to think she feels that her appointment was more important then the other brides that we were just finishing up the finale detailsTo behave in the manner she did by refusing to pay for alterations because she had to wait for the seamstress then telling us we should learn how to book appointments or not have other customers in the shop when an appointment is made is ridiculesMs ***'s mother posted a rude nasty post on the shops business page minutes after her daughter left the shop with the other bridal party standing there shocked & appalled at Ms ***'s behavior Yesterday's phone call once again harassing and now demanding money from our shop to pay for the alterations to be done to her gown and threatening to file a report with the Revdex.com *** told her that is fine mam I am not going to argue with you have a nice day. Our seamstresses do not work for free Alterations are never included in a dress nor are they preformed prior to the gown being paid in full nor is any money collected prior to the work being completely finished. Thank you *** Ann Gallagherowner / operator Nina's Bridal Formal Wear
I have reviewed the response made by the business in reference to complaint ID *** They have simply (and inaccurately) shifted all blame to the customer. For your reference, a few facts remain:
The dress was in great need of cleaning and lace and fabric were cut in an inartful manner when my daughter received the dress. I called back a week after to politely ask if Nina’s would be willing to help correct the problem and they flatly refused and quickly hung up. There was no attempt at a pleasant demeanor on their part
A young bride was left for a half hour without help trying to get into a dress with a massive amount of fabric and lots of pinsNo one checked and no one heard her calling for help, even when she stepped out into the shop to call.
The worst part is that there was no attempt at customer serviceThey escalated immediatelyShe was called names and angrily sent out of the shop with “Merry Christmas, Happy birthday” and a few other holidays added in. No young woman who buys a bridal dress should have to endure such poor customer treatment
I’ve included her side of the encounter for the record:
My mom and I visited Nina’s Bridal on August I live in ***, and my mom lives almost hours away and came down to look for wedding gowns. We were excited about the dress when we left that day
I called to set up the first fitting for Aug27th and brought a friend with me. My mom paid the full amount on the dress over the phone before the day of my appointment*** pinned the dress quickly and this visit was rather shortThe ladies didn’t remember me or recall any of the details that we had talked about previously, so we discussed again the removal of the original top, what accessories I would need, and the possible addition of a lace topNothing was particularly out of the ordinary or troublesome. I set up a tentative timeframe of roughly weeks for my next appointmentDuring that time, I exchanged emails about the additional piece to the dressThe quote on it was $150, and so I messaged them that my mom might try to make that pieceI asked them to save any lace that they removed
I called to set an appointment for Sept 12th and said my mom was coming down for the fittingWhen we got to the shop, the ladies didn’t recognize me or remember my nameI said I was there for my scheduled fitting, and *** hung the dress in the dressing roomMy mom and I went in to change, but I looked at the dress and realized that all the pins were still in exactly as they had been at the previous fittingThe dress also looked dirtier at the bottom train than it had beforeWe asked what happened, and they said that my mom was doing the alterationsWe fervently clarified that we needed and really wanted the shop to do the alterationsWe were really disappointed, even a little worried, that nothing had been done, but we were exceedingly calm and friendly and attributed the whole thing to a miscommunication*** said that she and *** would be out of town the following week, but that she would work on it that weekend and have it ready for Sept 23rdWe scheduled that next appointment before we left that day.
I knew that the ladies were out of town, so I waited until Sept 17th to call to see how it was goingI didn’t get them and left a messageThe following Tuesday, I hadn’t heard back, so I called again*** said she had just listened to my message, and I said I wanted to check and see if they would be ready for my fitting tomorrow, since my mom was hoping to come down againShe said it would be ready, and mentioned a “keyhole” in the back of the dressI asked for clarification, as there was not a keyhole, and she said the seamstress wasn’t there yet to ask about itI was a little concerned about potentially another miscommunication, so I called back later that afternoon and spoke with the seamstress, ***I asked if it would be ready because of my mom coming, and she said it would be ready for pick-upAgain, I was confused, since I wasn’t picking the dress up, and I asked for more clarificationShe corrected herself and said hurriedly “for the fitting,” and said bye and hung up as I was saying thank youI felt that the women were a little irritated, but after the former mishap, and with the wedding so close, I just wanted to be cautiousMy mom felt concerned as well, and so she called the next day, the day of the fitting, to see if she should come down to help meThey told her it wasn’t necessary and that she could just come to the final fittingMy co-workers offered to come with me so that I had some support and assistance, but I told them I didn’t think it would be necessary.
I got to Nina’s a couple minutes before 5pm, went in, and said I was there for my 5pm fitting*** again did not show recognition, and asked for my nameI told her my first name, which is fairly unique, and she looked blank, and said, “Last name?” I told her my last name, and she looked it upShe asked me to wait just a moment since *** was helping or women in the shopI waited, and *** came and brought my dressShe showed me to a small fitting room on the other side of the shopShe took my dress out of the bag and held it out, saying that it wasn’t completely tacked down and finished because she wanted to see how it would fitI took the dress and remembered that I left my shoes in the carI said I just needed to run and grab them, and I laid the dress downIt took less than a minute, and I rushed back inThis perhaps is why they thought I was “flustered.” I passed the women at the desk on my way back in and said that I got my shoesI went to the dressing room and began to figure out how to get into my dress with my shoes onThere was a lot of material, and it was my first real fitting and the first time I was attempting it without assistanceAfter I was in the dress, I waitedI sat in the dressing room for several minutes, thinking that *** was on her way backI heard the ladies discussing finding dresses online for the customersI gathered up as much material as I could, stepped out, and calledI stood there for a minute, not sure what to doI went back into the dressing room and texted my momI tried a few times to call for attention, and walked out to the edge of the half wall, where the women were right around the cornerA customer saw me in the mirror, but I didn’t want to go around the corner and create a scene with my dress not even fitting me properly.
By 5:25, I decided to change out of my dressI was surprised at the poor customer service, the fact that the dress was dirtier and even torn in a few places*** came back as I was gathering things upI was a little flustered at this point, because I knew there could be some conflict involved in speaking upShe asked if I was ready, and I said that no, I wasn’t sure if I wanted to have the alterations completed thereShe asked, “Why,” and I said I had been waiting for minutesShe scoffed and said, well, it had only been a few minutes and that she was helping other customers, but fine, I could pay for the alterations and leave with the dressI said, “I’m not sure that that is fair.” She then spouted, “Well, I spent an hour and half on your dress, and I don’t think it’s fair for you not to pay for it, do you think that’s fair?” I didn’t say anything, and she took the dress to the back while I was left rattled from the exchangeI called my mom to see what I should do, and she said she would call the shopI waited for the phone to ring and then slowly walked out with my things to the front deskThe other customers had left*** was on the phone with my mom at the timeWhen I came out, she put my mom on hold and said she didn’t know what was going onI said “I’m sorry, I don’t know what just happened.” I explained that I had been waiting for almost a half hour in my dressShe said I could have called, and I said I hadShe said no one heard it, and that they were right around the cornerI told her that I had an appointment, though, and she informed me that the other ladies did as well, at 4:30. I asked why so close together with just the women in the shop workingShe told me that they deliberately schedule appointments close because sometimes people don’t showI explained that I had called twice that week and my mom once, just to confirm everything would be readyShe put *** on the phone, and she was very brusqueShe said, “No, you’re daughter has decided she will take her business elsewhere,” and, “if the little dear can’t wait a few minutes…”
I tried to interrupt a few times, saying that I really couldn’t wear the dress and I needed to have the alterations doneHowever, before I knew it, she said, “No, you know what, I’m done,” and hung up on my momShe fumed about having been a seamstress for years and never having to deal with thisI was standing there mostly quiet, feeling awfulShe said, “You’ve been the *worst* bridezilla ever!” Then she tossed my dress over my arm and said, “Merry Christmas, happy birthday” and a few other holidays like that, and she stalked offI stood there in shock for a second, shoes in one hand, dress on the otherI had to hold back tears, and started walking towards the door*** said ,“Have a good evening” and I leftI saw the other customers in the parking lot as I headed to my carI just tried to keep my head down and leave without them seeing me so upset.
Afterwards, I began looking for a seamstress to do the work on the dressI realized how dirty it was, how much it needed altered for me to be able to wear it, and how *** had ripped out the stitching that *had* been done, so that pieces were hanging off the dressI searched several places, and finally found a shop that will do an emergency cleaning and alterations, and the cleaning will cost $When I asked about how the dress looked to the seamstress, she examined the lace and said, “They hacked it.” They cut straight through the lace instead of using a careful method that preserves itThe new seamstress told me that I have a “high maintenance” dress and that all of the alterations might total $520, in addition to the $cleaningNina’s sold me the dress under the assumption that the cleaning would be done and the beadwork fixed, and alterations would be no more than $I was flooredI would not have bought the dress if I had known it would cost so much to fit to meIt was never about getting free alterationsIt is my belief that Nina’s is mostly concerned with making the big sale and not interested in providing quality customer service, unfortunatelyThe first visit and even the second were vastly different from the subsequent that centered on the alterations.
My main concern in filing this report and complaint, weeks before my wedding date and with all the other details to get ready, is that other brides who are looking for the dress for their special day do not come to Nina’s on a recommendation or unsuspectinglyIt’s been a huge black spot on my wedding planning, as well as a great deal of time and emotional energyThe dress is important, and mine will not be ready until the week of my weddingNo person deserves to be called names for no reason or to be treated like thatEspecially not weeks before the event celebrating the biggest decision they’ve made
Regards,
*** ***
The customer has been contacted and the issue has been resolved
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
D*** H***