[redacted] [redacted] *** [redacted] [redacted] *** ** [redacted] [redacted] *** [redacted] *** [redacted] Dear Mediator,In reference to your email dated July ***, regarding our response to Complaint # [redacted] dated June **, 2015, we hereby respond as follows:Additional evidence has not been submitted by the customer, [redacted] (the “Customer”) since our last communication sent to you on June ***, The Customer provided a ‘Personal Training Agreement’, online generated invoices, and screenshots of her [redacted] accountThese documents were already previously submitted to us by the Customer and considered by the appropriate department when rendering their decision, which found these documents to be ambiguous and insufficient to establish that the Customer was actually paid for the piano lessons as she claimedWe would like to reiterate our request that the Customer provide convincing appropriate documents that will prove beyond reasonable doubt that the funds received by her via the Payoneer US Payment Service are directly related to the line of business stated in her service registration.We hope you understand our position in this matter, and we will do everything we can to ensure we provide our account holders with only the best financial and customer support services Please feel free to contact us if you have any additional questions or concernsWith kind regards, [redacted] Payoneer Inc
[redacted] * [redacted] Dear Nicolas Florio:In reference to your e-mail dated June **, with respect to Complaint # [redacted] , we hereby respond to you as follows:Payoneer provides multiple global online payment services, including prepaid debit cards issued pursuant to a license from MasterCard® International Incorporated (“Payoneer Cards”)Payoneer is a registered Member Service Provider (MSP) of MasterCard® worldwideThe customer who submitted the complaint, [redacted] (the “Customer”) registered to the Payoneer Services on March *, to receive payments via our Global Payment ServiceFollowing our review of the Customer’s Payoneer account details, which included an extensive investigation and careful consideration, on June *, Payoneer chose to cease the provision of the Payoneer Payment Services to [redacted] ***We periodically review accounts for security purposes and to ensure that customers are still in good standingAccording to the Payoneer Card Terms and Conditions, it may be canceled, repossessed, or revoked at any time without prior notice subject to applicable lawFurthermore, Payoneer has the right to terminate an account at any time at its sole discretion; whether for Anti-Money Laundering regulations, risk management considerations or any other reason, Payoneer is under no obligation to disclose the reason for the rejection.Payoneer must comply with all legal and regulatory duties imposed upon it and handle all funds in accordance with these requirementsPayoneer strives to strike the right balance between accommodating our account holders' financial needs, while also prudently managing risk controls for us and for our customers.In regard to the Customer’s account balance, we did a re-evolution of this aspect of the situation and the possible avenues of resolutionWe are happy to inform you that following completion of the additional review of [redacted] ***’s claim it was decided to allow him to deplete the account balanceWe would like to take this opportunity to thank you and the Customer for providing us with his feedback and regret the inconvenience caused.Please feel free to contact us if you have any additional questions or concerns With kind regards,Dan, Employee [redacted] Customer Care Escalations Supervisor
[redacted] [redacted] CUSTOMER EXPERIENCE COMPLAINT ID # [redacted] Dear [redacted] :In reference to your e-mail dated October **, [redacted] with respect to Complaint # [redacted] , we hereby respond to you as follows: Payoneer, a Delaware corporation, is a provider of payment processing servicesWe are a Money Service Business (“MSB”) registered with FinCENPayoneer is a licensed money transmitter under the laws of various states in the United States of America, we provide multiple global online payment platforms, including prepaid debit cards issued pursuant to a license from MasterCard® International Incorporated (“Payoneer Cards”)Payoneer is a registered Member Service Provider (MSP) of MasterCard® worldwide.The customer who submitted the complaint, [redacted] (the “Customer”) registered to the Payoneer Services on October *, [redacted] to receive commercial payments via our Global Payment ServiceIn addition, the Customer was enabled for the Payoneer Billing Service which enables account holders to easily bill their customers and receive payments safely and securely made by using a bank account, direct debit or cardAccording to our records, on October *, ***, [redacted] received a $payment (Payment ID [redacted] ) from one of his clients or partnersThis payment was processed and loaded to the Customer’s Payoneer account on October *, ***.We are happy to inform you that Payoneer’s appropriate team has recently reviewed this case to examine the possible avenues of resolution and on October **, [redacted] the payment was fully refunded to the loader’s method of paymentAccordingly, the above-captioned complaint can be considered as resolved to the Customer’s satisfactionWe would like to take this opportunity to thank you and the Customer for providing us with his feedback and regret the inconvenience caused.Please feel free to contact us if you have any additional questions or concernsWith kind regards,Dan, Employee ID:*** Customer Care Escalations Supervisor
[redacted] * [redacted] Dear [redacted] ,Pursuant to your email dated February **, with respect to Complaint # [redacted] , we hereby respond to you as follows:Payoneer provides multiple global payment services, including prepaid debit cards issued pursuant to a license from [redacted] ® International Incorporated (“Payoneer Cards”)Payoneer is a registered Member Service Provider (MSP) of [redacted] ® worldwide.The customer who submitted the complaint, [redacted] (the “Customer”), obtained a Payoneer Card to receive commercial payments from [redacted] , a corporate client of Payoneer that uses the Payoneer payment services for worldwide mass payouts to its freelancers by loading funds to their Payoneer Cards.Following our review of the Customer’s account details, which included an extensive investigation and careful consideration, on February **, 2015, Payoneer chose not to provide the Payoneer payment services to the CustomerWe explained to the Customer that according to the Terms and Conditions agreed to by the Customer when registering for a Payoneer account, Payoneer has the right to amend, cancel, change, discontinue, or suspend its services, in whole or in part, at any time in its own discretion, and any such action shall take effect at the time determined by Payoneer.Payoneer accepted the settlement for complaint # [redacted] as requested by [redacted] and on February **, transferred $1,(one thousand four hundred and ten US dollars) to [redacted] , as proposed by the CustomerSaid amount is intended to cover the credit balance of Customer’s Payoneer Card, refund of fees and, as requested by Customer, other potential related costs he may encounter.We hope you will find this an agreeable solution to complaint # [redacted] and that this matter can accordingly be considered closed.We would like to take this opportunity to thank you and the Customer for providing us with his feedback and regret the inconvenience caused.Please feel free to contact us if you have any additional questions.With kind regards, [redacted] Payoneer Inc
Revdex.com: I have received an email from Payoneer with the response made in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Thank you for your immediate action on my complaint Sincerely, [redacted] [redacted]
[redacted] * [redacted] In reference to your e-mail dated March *, *with respect to Complaint # [redacted] , we hereby respond to you as follows: Payoneer provides multiple global payment services, including prepaid debit cards issued pursuant to a license from MasterCard® International Incorporated (“Payoneer Cards”)Payoneer is a registered Member Service Provider (MSP) of MasterCard® worldwideThe person who submitted Complaint # [redacted] , *** [redacted] is not the owner of the account in question – based on [redacted] email address provided in the claim, the account described in this complaint belongs to a different user We do not have any records indicating that the account holder has authorized [redacted] to make any inquires on their behalfThus we do not feel comfortable to respond to [redacted] via Revdex.com because Payoneer is not supposed to disclose nonpublic personal information about a user to any nonaffiliated third parties except as disclosed in our Privacy Policy or as permitted by law – to service an account, offer products and services users may find valuable, manage risk, assess compliance and perform other financial services related activities, etc.Furthermore, according to Revdex.com’s own national complaint acceptance guidelines, Revdex.com accepts complaints that meet to the following criteria: the complaint is from a person (or a person’s authorized representative) or entity (business-to-business) that had a marketplace “relationship.” This is not true in this case.We recommend that the owner of the account in question to contact us directly in order to discuss their account situation.We deeply regret this inconvenience, and hope this matter will be concluded swiftly.Finally, please be advised that [redacted] is a corporate client of Payoneer that uses the Payoneer payment services to facilitate payments to their affiliatesPayoneer and [redacted] are separate business entities with their own rules, policies and proceduresIf a user wants to remove Payoneer from their [redacted] available methods of payment they should contact [redacted] to see what avenues of resolution they have With kind regards,Dan, Employee ID:*** Customer Care Supervisor
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.Revdex.com is great Sincerely, [redacted]
Dear [redacted] , [redacted] (the Customer) has sent us the message below advising that this complaint is closed.Please advise if you still would like to receive from Payoneer an official response with respect to Complaint # [redacted] ?Best regards, *** 09: PM [redacted] , Good evening , dear [redacted] ! I wrote a letter to Revdex.com in which I told that my complaint was solved and Payoneer gave me money back .I hope we won't have such kind of situations in Future Thank you for your Help Regards , ***
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] *** In reference to your e-mail dated March **, with respect to Complaint # [redacted] , we hereby respond to you as follows: Payoneer provides multiple global online payment services, including prepaid debit cards issued pursuant to a license from MasterCard® International Incorporated (“Payoneer Cards”)Payoneer is a registered Member Service Provider (MSP) of MasterCard® worldwideThe customer who submitted the complaint, [redacted] (the “Customer”) registered to the Payoneer Services on April *, to receive payments via our Global Payment Service Following our review of the Customer’s Payoneer account details, which included an extensive investigation and careful consideration, on March **, Payoneer chose to cease the provision of the Payoneer Payment Services to [redacted] We periodically review accounts for security purposes and to ensure that customers are still in good standing According to the Payoneer Card Terms and Conditions, it may be canceled, repossessed, or revoked at any time without prior notice subject to applicable lawFurthermore, Payoneer has the right to terminate an account at any time at its sole discretion; whether for Anti-Money Laundering regulations, risk management considerations or any other reason, Payoneer is under no obligation to disclose the reason for the rejectionPayoneer must comply with all legal and regulatory duties imposed upon it and handle all funds in accordance with these requirementsPayoneer strives to strike the right balance between accommodating our account holders' financial needs, while also prudently managing risk controls for us and for our customers.In regard to the Customer’s account balance, we have already requested [redacted] to provide some additional information and documents related to his line of businessThis will allow us to better research this situation and see what avenues of resolution we haveHis request to release funds is currently under reviewWe will send the Customer an email message once our review is complete or if we need anything else We would like to take this opportunity to thank you and the Customer for providing us with his feedback and regret the inconvenience causedPlease feel free to contact us if you have any additional questions or concerns With kind regards,Dan, Employee ID: [redacted] Customer Care Supervisor
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I didn't request a (GBP) Great Britain Pound status Pre-paid Card, [redacted] sent an invoice in (GBP) Great Britain pound because you people tricked thew systemand put the pre-paid card in (GBP) great Britain Pound that is the only reason why [redacted] sent an (GBP) Great Britain pound and at the end of the day they received USD currency where you people kept the conversion interest that is fraudulent, stop referring me to [redacted] as you people know for a fact the payments were in (USD) United states Currencies, also stop speculating attempt reach to the merchants because I have no issues contacting themall my other pre-paid card I had no issues, now I see you people adding a varieties of currencies as a choice to make believe it's the users fault, I have my account with [redacted] for ever and this a first time I have issues, with scamers, telling me I needed to change the currencies status, fraudelantly taken people money, scaming only las so long, I want my money back and trust me this is not the last you hear fromme, SCAM, SCAM,SCAM,SCAM,SCAM,SCAM,SCAM,SCAM,SCAM,SCAM,SCAM,SCAM,SCAM,SCAM,SCAM,SCAM,SCAM,...⇄ In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] [redacted] [redacted] ***In reference to your email dated February **, with respect to the Revdex.com Complaint # [redacted] , we hereby respond to you as follows:Payoneer, a Delaware corporation, is a provider of payment processing servicesPayoneer is a Money Service Business (“MSB”) registered with FinCEN and is a licensed money transmitter under the laws of various states in the United States of AmericaBusiness owners, professionals or freelance consultants who need a quick and easy method for their clients and customers have an option to pay them through our Billing Service which makes it easy for sellers and buyers to send and receive funds safely and securely The customer who submitted the complaint, [redacted] (the “Customer”) received a $payment from [redacted] on February *, 2017, Payment ID: [redacted] On February *, 2017, in order to maintain full functionality of Customer’s account, our Account Approval Department required additional documents from [redacted] .Payoneer regularly reviews customer; as the provision of information by customers to allow Payoneer to verify to verify their information is part of the terms of the services provided by Payoneer, failure to provide such information by customers is a breach of the customer’s obligations under the agreement with PayoneerThu customer provided the requested information on February **, 2017.On February **, 2017, [redacted] contacted Payoneer Customer Care on phone and requested to cancel the above paymentOn the same day the appropriate team members were informed about this situationFurthermore, Payment ID: [redacted] was refunded on February **, 2017.Finally, we are sorry to hear of the Customer’s dissatisfaction with our feesPayoneer periodically reviews its financial products and services to determine if the fees are still appropriateWe consider the value of the product or service as well as how they compare to some of our competitorsWe believe that the charges associated with [redacted] ’s Payoneer account are appropriate and reasonable for the service she is offered.We would like to take this opportunity to thank you and the customer for providing us with his feedback and regret the inconvenience caused.Please let us know if we have explained the situation clearly, and feel free to ask any additional questions.With kind regards,Dan, Employee ID: ***Supervisor, Payoneer Customer Care
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Payoneer still owes me 17,USD and they have told me on July ***, that they may never give me the money back I have compiled a detailed case showing exactly how poorly I have been dealt with since May ***, Everything is publicly available here * [redacted] Here are the key facts : - I was using this Payoneer account as a personal savings account, to receive salary from my company, since at the time I did not have a USD account, since I'm from Canada.- This money was all my savings, and I saved it up diligently because my goal was to have a full year's worth of salary saved up- Since May ***, my account is "under review" and I was not able to withdraw my money (17,USD) from the account- Since May ***, 2017, I had to call them multiple times to get a reply by emailIt seems like if I hadn't pushed so hard, they would have just "forgot" about the $17k they owe me- On July ***, I have called them and they told me that it would be possible that I would never get my money back and that I needed to contact the Financial Ombudsman Service - To this day, they have not provided any proof or specific reason as to why my money is frozenNow, they can tell us that "it's not against their terms of service to steal my money", but what an argument is that? We all know that a lot of customers don't read these terms, and not making these terms obvious enough may be against the law I promise that I will do whatever I can, and that if they end up "legally" stealing my money I want as many customers as possible to know that they can do with them In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] My use of the Payoneer service was abruptly terminated without probable causeI did not violate any of Payoneer's terms and conditions and provided verifiable information to prove my identity in compliance with Payoneer's terms of serviceDespite my proactive efforts my account was terminated and the only reason Payoneer can provide is that " we simply have the rights to terminate your use of our services "This is egregious and discriminatoryI have sent memorandum and other communication to the US Attorney General's Office and have sought legal counselPayoneer must not be allowed to continue its illegal and discriminatory actions In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] They have given me no reason for the rejection of the payment, The company is Legal and has not broken any of Payoneer"s rules and regulations and has not broken any laws of the United States of AmericaIt is unfair to providing public service with the intention of sabotaging people without reason.They cannot be allowed to be treating people this way, this is an injusticeI HAVE ASKED THEM TO SHOW ME WHAT I DID WRONG AND THEY REFUSE TO, I NEED HELP AND I AM ASKING THEM TO SHOW ME WHERE I WENT WRONG.The bottom line is I did nothing wrong and neither did the company that I work forMy question is if I did something wrong then show me? If not then why reprimand meI have done all the research to ensure that I am not at fault, which I am not.To add injury to insult, I personally know of someone, who has received payments from the same company, and if you want prove I can give it, his Name is [redacted] and his payoneer account wasn't blocked, which has now lead me to think this is a personal attack on me for no reason.You tell me if that is right In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
[redacted] [redacted] [redacted] [redacted] [redacted] In reference to your email dated May **, with respect to Complaint # [redacted] , we hereby respond to you as follows:Payoneer provides multiple global online payment services, including prepaid debit cards issued pursuant to a license from MasterCard® International Incorporated (“Payoneer Cards”)Payoneer is a registered Member Service Provider (MSP) of MasterCard® worldwide.The customer who submitted the complaint, [redacted] (the “Customer”) registered to the Payoneer Services on April **, to receive payments via our Global Payment ServiceThis service is a solution for Payoneer account holders worldwide to receive commercial payments from international companies for work done online, such as freelancing, affiliate networks, Amazon/eBay sellers, app development, stock photography, and more.As an online service, we have standard requirements to confirm the identity of all account holders, and make sure that our system is not abusedPayoneer requires specific information and documentation to help ensure the security of our account holders, and to comply with rules and regulations imposed by our Security department and our banksWe need to verify the identity of all of our users and reserve the right to request information and documents from a new customer opening an account with us or from an existing account holder who has been with us for a whileFurthermore, the terms and conditions for the Payoneer Global Payment Services, which the Customer reviewed and accepted as part of his registration, advise the Customer that if we cannot verify that the information is accurate, we may deny use of the Payment Service, or close the Customers’ Payoneer account.According to our logs, on May *, we sent the Customer a message requesting to provide us with some information and a copy of his valid government-issued photo IDThe customer failed to provide the information we requested within one week and thus his account was closed on May **, In addition on May **, [redacted] contacted us via phone and had an opportunity to discuss his concerns with a Customer Care Shift Supervisor, as well as he was advised again that in order for us to reconsider reopening his Payoneer account he had to reply to our message with the requested informationAs for today we have not received a reply from the Customer.As the Customer had an outstanding balance of $when his account was closed, we have initiated a process to refund the outstanding amount to the CustomerWe deeply regret this inconvenience, and hope this matter will be concluded swiftly.We would like to take this opportunity to thank you and the Customer for providing us with her feedback and regret the inconvenience caused.Please feel free to contact us if you have any additional questions or concernsWith kind regards, [redacted] , VP Operations, Payoneer Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: According to [redacted] the Cc currency status was in GBP & they had no control over cc currencies,My Cc had US currencies, Payoneer should take the responsibilities of refunding the conversion rate due to the fact I requested a US Currencies Cc which it was with US currencies, the merchants were both US based merchants, The website was a US based website, my Currencies were in US dollarsI want this resolved with a refund, at no point was I advised that the cc was from UK [redacted] approved Cc, Payoneer collected USD as a form of payment, all my expenses were expected unless advised otherwise in USD currenciesplease see attached invoice from [redacted] showing that the item purchased was in USD In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Hello and I hope upon reading my response to this matter is you are totally having a wonderful timeI pervectly agree to what Firstchoice pay has to reason out on this situationThey were actually legal and just if you would hear it the first timeNow, here comes the other side of the story, I would like to ask Payoneer / Firstchoicepay, as to what kind of INVESTIGATION have they done that it was really all in favor of one sideThough I am not rich, it doesn't mean I am inferior in anywayGoing back, let me just clarify what I have readDid you just say you conducted a thorough investigation? Alright, if you did may I ask as if you know what happened as to why Cam [redacted] was trying to steal my money? First and foremost, Firstchoicepay is a payment method that is used worldwide, not by only a single individual on an individual cardPlease do not tell me you do not know how webcam modelling worksLike me I do work as an agent primarily I just manage their payouts based on how much they earn and how much their payout that would reflect on my payoneer cardSo lets give the scenario as an example as to what happenedSo I do manage a lot of models here who happened to have performer who ask to be under my supervision which means he is going to link his Cam [redacted] account on my payoneer card and we have some personal agreement about percentage of my revenue based on his weekly salesSo to be specific that performer was actually the one who is directly connected to cam [redacted] and works as a performer for quite sometime I guessSince Cam [redacted] pays daily but there is a delay of days as it is being reserved for days so to prevent payment problems during payoutsMy obligation is to be able to provide his daily income if in case he will work on a daily basis which is his choice not mine, so for instance he earned above $which is the minimum quota to be able to request payment I pay him the $that moment and it is me who has to wait for a few days to be able to have the money credited to my payoneer cardBut ofcourse I dont do webcam shows as being an agent or manager is just a sideline to add income nd help my husband who happened to pass away of a tragic car accident coincidently a few hours right before they block my cardLet me just ask, how did the investigation happened without me or [redacted] *the name of the cam [redacted] performer) being asked a single questionCould you proudly say an INvestigation is bias or one sided because I am 100% sure you are able to communicate with Cam [redacted] am I right? Well, that is very unprofessional if you disagree please tell me how very PROFESSIONAL that would sound if you are in my situationThe money was paid on my card, When the money was on my card it is mine and it is my posession and you reserve all the right to investigate go ahead but charging me without my authority and my permission is not something that I agreed uponWith the $*payout only 20% of that is my revenue because Nilo was already paid in cash the day he earend itAnd as I said it is not me who peerforms in front of my webcam and I have no direct people to talk to there I do not even know how I could talk to them and what would I say ? I have no idea what the hell their problem with the performer isNow tell me if you did an investigation how on Earth was I the one who sufferedWhy on Earth did you charge money from my account without my authority and my permission not even a simple email so that you might wanna hear my sideAnd pleas why did you say erroneous mistake that it was paid? It was really Nilo's payoutNow Cam [redacted] had some issues with the performer which I have no idea then I will let them solve itAnd you should have also let them do thatBut why would you act like a judge trying to hear a court hearing but you only invited one party and the othe rparty doesnt even know what is happening and whats worst is you decided just to charge money from your customers account without permissionThats very frigtening you know why? It only means you can just take $from any account whwnever you wantWhenever you feel something was wrongWithout HUMANE process I used HUMANE and not LEGAL based on your very self centered rules terms and conditionsHave you ready your terms and conditions of how very selfish you are that you only want all the favor unto youHello? Youre doing business and youre afraid to take risks? St happens and you cant defeat that you wouldnt die without experiencing stBut in my entire life this is the worst St ever that happened to meOh not to mention Dan emailed me saying my card wa sunblocked by my money was goneHahah then after days its blocekd againSo did someone ask again Payoneer to charge moneyIt is therefore not acceptableIn short, I am hereby demanding my money back the full amount you TOOK FROM MY ACCOUNT without my knowledgeI do not see anything about agreeing that you can just take money from my accountYes you have the right to disable access to funds during times investigations need to be doneBut mind you hire someone who is far way better than the one who investigates based on an assumptiion that one side is good and the other is bad based on the first story you would hear, I am hereby stating now that I am demanding my money that you took from my account without my authority and permission which is not accetableYou have no right to manipulate the funds on my account without prior notice money is a sensitive part it is not a card that you reserve the right to terminate and so so I dont care if I dont have a card but when its money LEGALLY you just dont take it away when u wantREMEMBER cam [redacted] paid it it was paid okay? That is a very easy to understand explanationIf in case they have problems with the performer then let them solve itBecaiuse the card is under [redacted] and not under [redacted] Wherever you go The account is under [redacted] and the performer is [redacted] He does not own my card for you to take my money without my permission because that is stealing I will wait for your reply in a few days because we will have to pursue this legally if you dont give my money back as soon as possibleThank you! AGAIN, I am [redacted] If you have investigated as what you are claiming you didYou must have known the performer account that had some problems with cam [redacted] is not under my name nor my late husband that you will let me suffer because I was really depressed as to how your conscience can take such a tragedy that you made worst because of your investigation thats one sidedI never thought such a big company would act very biased just because cam [redacted] is a big fish and I am just a poor ladyNow justice must be servedI will give you not a week to send me my money back which you manipulated like youre just playing a gameYour company is the worst ever company I have ever seenIn the real world even if you have a lot of credit card debt from a bank never will a bank automatically take the amount you owe them from your savings account without your authority because that is money and wyou have no right to treat small people like stI need my $*in less than a week because a month of waiting and depression is more than enough inconvenience and psychological trauma you brought me In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Payoneer Says They Are Return Payment To origin buy The Company was Not receiving the payment On there account they are told me that.So 170.99$ was not return to the Origin account Second Thing Origin Company(Dailymotion) Send Me 118.58$ On my Account So how can Payoneer Send 170.99$ on there account That Payoneer Claim This Payoneer was An Payment Gateway Company They are handle Client Money On this Case How Can they Close My account without any Notice They are Like a Bank Right So if I provide them all of verification document Than what is the problem to Look after My account Also Money Laundering or any type Of behavior was not possible in Payoneer Because Payoneer only accept Payment From There Listed Company That are registrar from Them Not any Other payment Like Bank transfer Card transfer there are not acceptYou can check My full Statement and account activities That I don't Receive any big amount and not any Outside payment From Payoneer All payment are cleanI am freelancer and I have work in A company they are send me the money Thats it They are just scam the people In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] * [redacted] In reference to your e-mail dated June **, [redacted] with respect to Complaint # [redacted] , we hereby respond to you as follows: Payoneer provides multiple global online payment services, including prepaid debit cards issued pursuant to a license from MasterCard® International Incorporated (“Payoneer Cards”)Payoneer is a registered Member Service Provider (MSP) of MasterCard® worldwide.The customer who submitted the complaint, [redacted] (the “Customer”) registered to the Payoneer Services on April **, [redacted] to receive commercial payments from [redacted] ***, a corporate client of Payoneer that uses the Payoneer payment services to facilitate payments to their affiliatesOn the same day the Customer was approved for a Payoneer GBP (British Pound) prepaid debit MasterCard card, card ending in ***On April **, [redacted] received her first payment, Payment ID [redacted] , in the amount of GBP which was loaded to the above card.Because [redacted] facilitates payments in multiple currencies, on May *, [redacted] the Customer was issued an additional Payoneer USD prepaid debit MasterCard card, card ending in On June *, [redacted] received a payment, Payment ID 45454562, in the amount of USD 4*.*which was loaded to the card ending in 0304.According to our records, unfortunately, both cards – GBP and USD were not delivered to the Customer by local postal services and therefore Payoneer reissued and sent new cards, free of charge, to the address on fileThe new cards were successfully received and activated in June 201*In regard to the card fee structure, we believe that Payoneer does its utmost to disclose the function of our cards, their limitations, and the fees associated with our services In accordance with our procedures, all Payoneer applicants are required to review the terms and conditions and pricing information associated with Payoneer Account services before an application is processed.A Payoneer Case Specialist was in contact with [redacted] to examine the situation and the possible avenues of resolutionWe are happy to inform you that following completion of the additional review of [redacted] ***’s claim it was decided to refund her with the fees.Accordingly, the above-captioned complaint can be considered as resolved to the Customer’s satisfaction [redacted] has confirmed that.We would like to take this opportunity to thank you and the Customer for providing us with his feedback and regret the inconvenience caused.Please feel free to contact us if you have any additional questions or concernsWith kind regards,Dan, Employee ID:*** Customer Care Escalations Supervisor
[redacted] [redacted] *** [redacted] [redacted] *** ** [redacted] [redacted] *** [redacted] *** [redacted] Dear Mediator,In reference to your email dated July ***, regarding our response to Complaint # [redacted] dated June **, 2015, we hereby respond as follows:Additional evidence has not been submitted by the customer, [redacted] (the “Customer”) since our last communication sent to you on June ***, The Customer provided a ‘Personal Training Agreement’, online generated invoices, and screenshots of her [redacted] accountThese documents were already previously submitted to us by the Customer and considered by the appropriate department when rendering their decision, which found these documents to be ambiguous and insufficient to establish that the Customer was actually paid for the piano lessons as she claimedWe would like to reiterate our request that the Customer provide convincing appropriate documents that will prove beyond reasonable doubt that the funds received by her via the Payoneer US Payment Service are directly related to the line of business stated in her service registration.We hope you understand our position in this matter, and we will do everything we can to ensure we provide our account holders with only the best financial and customer support services Please feel free to contact us if you have any additional questions or concernsWith kind regards, [redacted] Payoneer Inc
[redacted] * [redacted] Dear Nicolas Florio:In reference to your e-mail dated June **, with respect to Complaint # [redacted] , we hereby respond to you as follows:Payoneer provides multiple global online payment services, including prepaid debit cards issued pursuant to a license from MasterCard® International Incorporated (“Payoneer Cards”)Payoneer is a registered Member Service Provider (MSP) of MasterCard® worldwideThe customer who submitted the complaint, [redacted] (the “Customer”) registered to the Payoneer Services on March *, to receive payments via our Global Payment ServiceFollowing our review of the Customer’s Payoneer account details, which included an extensive investigation and careful consideration, on June *, Payoneer chose to cease the provision of the Payoneer Payment Services to [redacted] ***We periodically review accounts for security purposes and to ensure that customers are still in good standingAccording to the Payoneer Card Terms and Conditions, it may be canceled, repossessed, or revoked at any time without prior notice subject to applicable lawFurthermore, Payoneer has the right to terminate an account at any time at its sole discretion; whether for Anti-Money Laundering regulations, risk management considerations or any other reason, Payoneer is under no obligation to disclose the reason for the rejection.Payoneer must comply with all legal and regulatory duties imposed upon it and handle all funds in accordance with these requirementsPayoneer strives to strike the right balance between accommodating our account holders' financial needs, while also prudently managing risk controls for us and for our customers.In regard to the Customer’s account balance, we did a re-evolution of this aspect of the situation and the possible avenues of resolutionWe are happy to inform you that following completion of the additional review of [redacted] ***’s claim it was decided to allow him to deplete the account balanceWe would like to take this opportunity to thank you and the Customer for providing us with his feedback and regret the inconvenience caused.Please feel free to contact us if you have any additional questions or concerns With kind regards,Dan, Employee [redacted] Customer Care Escalations Supervisor
[redacted] [redacted] CUSTOMER EXPERIENCE COMPLAINT ID # [redacted] Dear [redacted] :In reference to your e-mail dated October **, [redacted] with respect to Complaint # [redacted] , we hereby respond to you as follows: Payoneer, a Delaware corporation, is a provider of payment processing servicesWe are a Money Service Business (“MSB”) registered with FinCENPayoneer is a licensed money transmitter under the laws of various states in the United States of America, we provide multiple global online payment platforms, including prepaid debit cards issued pursuant to a license from MasterCard® International Incorporated (“Payoneer Cards”)Payoneer is a registered Member Service Provider (MSP) of MasterCard® worldwide.The customer who submitted the complaint, [redacted] (the “Customer”) registered to the Payoneer Services on October *, [redacted] to receive commercial payments via our Global Payment ServiceIn addition, the Customer was enabled for the Payoneer Billing Service which enables account holders to easily bill their customers and receive payments safely and securely made by using a bank account, direct debit or cardAccording to our records, on October *, ***, [redacted] received a $payment (Payment ID [redacted] ) from one of his clients or partnersThis payment was processed and loaded to the Customer’s Payoneer account on October *, ***.We are happy to inform you that Payoneer’s appropriate team has recently reviewed this case to examine the possible avenues of resolution and on October **, [redacted] the payment was fully refunded to the loader’s method of paymentAccordingly, the above-captioned complaint can be considered as resolved to the Customer’s satisfactionWe would like to take this opportunity to thank you and the Customer for providing us with his feedback and regret the inconvenience caused.Please feel free to contact us if you have any additional questions or concernsWith kind regards,Dan, Employee ID:*** Customer Care Escalations Supervisor
[redacted] * [redacted] Dear [redacted] ,Pursuant to your email dated February **, with respect to Complaint # [redacted] , we hereby respond to you as follows:Payoneer provides multiple global payment services, including prepaid debit cards issued pursuant to a license from [redacted] ® International Incorporated (“Payoneer Cards”)Payoneer is a registered Member Service Provider (MSP) of [redacted] ® worldwide.The customer who submitted the complaint, [redacted] (the “Customer”), obtained a Payoneer Card to receive commercial payments from [redacted] , a corporate client of Payoneer that uses the Payoneer payment services for worldwide mass payouts to its freelancers by loading funds to their Payoneer Cards.Following our review of the Customer’s account details, which included an extensive investigation and careful consideration, on February **, 2015, Payoneer chose not to provide the Payoneer payment services to the CustomerWe explained to the Customer that according to the Terms and Conditions agreed to by the Customer when registering for a Payoneer account, Payoneer has the right to amend, cancel, change, discontinue, or suspend its services, in whole or in part, at any time in its own discretion, and any such action shall take effect at the time determined by Payoneer.Payoneer accepted the settlement for complaint # [redacted] as requested by [redacted] and on February **, transferred $1,(one thousand four hundred and ten US dollars) to [redacted] , as proposed by the CustomerSaid amount is intended to cover the credit balance of Customer’s Payoneer Card, refund of fees and, as requested by Customer, other potential related costs he may encounter.We hope you will find this an agreeable solution to complaint # [redacted] and that this matter can accordingly be considered closed.We would like to take this opportunity to thank you and the Customer for providing us with his feedback and regret the inconvenience caused.Please feel free to contact us if you have any additional questions.With kind regards, [redacted] Payoneer Inc
Revdex.com: I have received an email from Payoneer with the response made in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Thank you for your immediate action on my complaint Sincerely, [redacted] [redacted]
[redacted] * [redacted] In reference to your e-mail dated March *, *with respect to Complaint # [redacted] , we hereby respond to you as follows: Payoneer provides multiple global payment services, including prepaid debit cards issued pursuant to a license from MasterCard® International Incorporated (“Payoneer Cards”)Payoneer is a registered Member Service Provider (MSP) of MasterCard® worldwideThe person who submitted Complaint # [redacted] , *** [redacted] is not the owner of the account in question – based on [redacted] email address provided in the claim, the account described in this complaint belongs to a different user We do not have any records indicating that the account holder has authorized [redacted] to make any inquires on their behalfThus we do not feel comfortable to respond to [redacted] via Revdex.com because Payoneer is not supposed to disclose nonpublic personal information about a user to any nonaffiliated third parties except as disclosed in our Privacy Policy or as permitted by law – to service an account, offer products and services users may find valuable, manage risk, assess compliance and perform other financial services related activities, etc.Furthermore, according to Revdex.com’s own national complaint acceptance guidelines, Revdex.com accepts complaints that meet to the following criteria: the complaint is from a person (or a person’s authorized representative) or entity (business-to-business) that had a marketplace “relationship.” This is not true in this case.We recommend that the owner of the account in question to contact us directly in order to discuss their account situation.We deeply regret this inconvenience, and hope this matter will be concluded swiftly.Finally, please be advised that [redacted] is a corporate client of Payoneer that uses the Payoneer payment services to facilitate payments to their affiliatesPayoneer and [redacted] are separate business entities with their own rules, policies and proceduresIf a user wants to remove Payoneer from their [redacted] available methods of payment they should contact [redacted] to see what avenues of resolution they have With kind regards,Dan, Employee ID:*** Customer Care Supervisor
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.Revdex.com is great Sincerely, [redacted]
Dear [redacted] , [redacted] (the Customer) has sent us the message below advising that this complaint is closed.Please advise if you still would like to receive from Payoneer an official response with respect to Complaint # [redacted] ?Best regards, *** 09: PM [redacted] , Good evening , dear [redacted] ! I wrote a letter to Revdex.com in which I told that my complaint was solved and Payoneer gave me money back .I hope we won't have such kind of situations in Future Thank you for your Help Regards , ***
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] *** In reference to your e-mail dated March **, with respect to Complaint # [redacted] , we hereby respond to you as follows: Payoneer provides multiple global online payment services, including prepaid debit cards issued pursuant to a license from MasterCard® International Incorporated (“Payoneer Cards”)Payoneer is a registered Member Service Provider (MSP) of MasterCard® worldwideThe customer who submitted the complaint, [redacted] (the “Customer”) registered to the Payoneer Services on April *, to receive payments via our Global Payment Service Following our review of the Customer’s Payoneer account details, which included an extensive investigation and careful consideration, on March **, Payoneer chose to cease the provision of the Payoneer Payment Services to [redacted] We periodically review accounts for security purposes and to ensure that customers are still in good standing According to the Payoneer Card Terms and Conditions, it may be canceled, repossessed, or revoked at any time without prior notice subject to applicable lawFurthermore, Payoneer has the right to terminate an account at any time at its sole discretion; whether for Anti-Money Laundering regulations, risk management considerations or any other reason, Payoneer is under no obligation to disclose the reason for the rejectionPayoneer must comply with all legal and regulatory duties imposed upon it and handle all funds in accordance with these requirementsPayoneer strives to strike the right balance between accommodating our account holders' financial needs, while also prudently managing risk controls for us and for our customers.In regard to the Customer’s account balance, we have already requested [redacted] to provide some additional information and documents related to his line of businessThis will allow us to better research this situation and see what avenues of resolution we haveHis request to release funds is currently under reviewWe will send the Customer an email message once our review is complete or if we need anything else We would like to take this opportunity to thank you and the Customer for providing us with his feedback and regret the inconvenience causedPlease feel free to contact us if you have any additional questions or concerns With kind regards,Dan, Employee ID: [redacted] Customer Care Supervisor
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I didn't request a (GBP) Great Britain Pound status Pre-paid Card, [redacted] sent an invoice in (GBP) Great Britain pound because you people tricked thew systemand put the pre-paid card in (GBP) great Britain Pound that is the only reason why [redacted] sent an (GBP) Great Britain pound and at the end of the day they received USD currency where you people kept the conversion interest that is fraudulent, stop referring me to [redacted] as you people know for a fact the payments were in (USD) United states Currencies, also stop speculating attempt reach to the merchants because I have no issues contacting themall my other pre-paid card I had no issues, now I see you people adding a varieties of currencies as a choice to make believe it's the users fault, I have my account with [redacted] for ever and this a first time I have issues, with scamers, telling me I needed to change the currencies status, fraudelantly taken people money, scaming only las so long, I want my money back and trust me this is not the last you hear fromme, SCAM, SCAM,SCAM,SCAM,SCAM,SCAM,SCAM,SCAM,SCAM,SCAM,SCAM,SCAM,SCAM,SCAM,SCAM,SCAM,SCAM,...⇄ In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] [redacted] [redacted] ***In reference to your email dated February **, with respect to the Revdex.com Complaint # [redacted] , we hereby respond to you as follows:Payoneer, a Delaware corporation, is a provider of payment processing servicesPayoneer is a Money Service Business (“MSB”) registered with FinCEN and is a licensed money transmitter under the laws of various states in the United States of AmericaBusiness owners, professionals or freelance consultants who need a quick and easy method for their clients and customers have an option to pay them through our Billing Service which makes it easy for sellers and buyers to send and receive funds safely and securely The customer who submitted the complaint, [redacted] (the “Customer”) received a $payment from [redacted] on February *, 2017, Payment ID: [redacted] On February *, 2017, in order to maintain full functionality of Customer’s account, our Account Approval Department required additional documents from [redacted] .Payoneer regularly reviews customer; as the provision of information by customers to allow Payoneer to verify to verify their information is part of the terms of the services provided by Payoneer, failure to provide such information by customers is a breach of the customer’s obligations under the agreement with PayoneerThu customer provided the requested information on February **, 2017.On February **, 2017, [redacted] contacted Payoneer Customer Care on phone and requested to cancel the above paymentOn the same day the appropriate team members were informed about this situationFurthermore, Payment ID: [redacted] was refunded on February **, 2017.Finally, we are sorry to hear of the Customer’s dissatisfaction with our feesPayoneer periodically reviews its financial products and services to determine if the fees are still appropriateWe consider the value of the product or service as well as how they compare to some of our competitorsWe believe that the charges associated with [redacted] ’s Payoneer account are appropriate and reasonable for the service she is offered.We would like to take this opportunity to thank you and the customer for providing us with his feedback and regret the inconvenience caused.Please let us know if we have explained the situation clearly, and feel free to ask any additional questions.With kind regards,Dan, Employee ID: ***Supervisor, Payoneer Customer Care
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Payoneer still owes me 17,USD and they have told me on July ***, that they may never give me the money back I have compiled a detailed case showing exactly how poorly I have been dealt with since May ***, Everything is publicly available here * [redacted] Here are the key facts : - I was using this Payoneer account as a personal savings account, to receive salary from my company, since at the time I did not have a USD account, since I'm from Canada.- This money was all my savings, and I saved it up diligently because my goal was to have a full year's worth of salary saved up- Since May ***, my account is "under review" and I was not able to withdraw my money (17,USD) from the account- Since May ***, 2017, I had to call them multiple times to get a reply by emailIt seems like if I hadn't pushed so hard, they would have just "forgot" about the $17k they owe me- On July ***, I have called them and they told me that it would be possible that I would never get my money back and that I needed to contact the Financial Ombudsman Service - To this day, they have not provided any proof or specific reason as to why my money is frozenNow, they can tell us that "it's not against their terms of service to steal my money", but what an argument is that? We all know that a lot of customers don't read these terms, and not making these terms obvious enough may be against the law I promise that I will do whatever I can, and that if they end up "legally" stealing my money I want as many customers as possible to know that they can do with them In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] My use of the Payoneer service was abruptly terminated without probable causeI did not violate any of Payoneer's terms and conditions and provided verifiable information to prove my identity in compliance with Payoneer's terms of serviceDespite my proactive efforts my account was terminated and the only reason Payoneer can provide is that " we simply have the rights to terminate your use of our services "This is egregious and discriminatoryI have sent memorandum and other communication to the US Attorney General's Office and have sought legal counselPayoneer must not be allowed to continue its illegal and discriminatory actions In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] They have given me no reason for the rejection of the payment, The company is Legal and has not broken any of Payoneer"s rules and regulations and has not broken any laws of the United States of AmericaIt is unfair to providing public service with the intention of sabotaging people without reason.They cannot be allowed to be treating people this way, this is an injusticeI HAVE ASKED THEM TO SHOW ME WHAT I DID WRONG AND THEY REFUSE TO, I NEED HELP AND I AM ASKING THEM TO SHOW ME WHERE I WENT WRONG.The bottom line is I did nothing wrong and neither did the company that I work forMy question is if I did something wrong then show me? If not then why reprimand meI have done all the research to ensure that I am not at fault, which I am not.To add injury to insult, I personally know of someone, who has received payments from the same company, and if you want prove I can give it, his Name is [redacted] and his payoneer account wasn't blocked, which has now lead me to think this is a personal attack on me for no reason.You tell me if that is right In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
[redacted] [redacted] [redacted] [redacted] [redacted] In reference to your email dated May **, with respect to Complaint # [redacted] , we hereby respond to you as follows:Payoneer provides multiple global online payment services, including prepaid debit cards issued pursuant to a license from MasterCard® International Incorporated (“Payoneer Cards”)Payoneer is a registered Member Service Provider (MSP) of MasterCard® worldwide.The customer who submitted the complaint, [redacted] (the “Customer”) registered to the Payoneer Services on April **, to receive payments via our Global Payment ServiceThis service is a solution for Payoneer account holders worldwide to receive commercial payments from international companies for work done online, such as freelancing, affiliate networks, Amazon/eBay sellers, app development, stock photography, and more.As an online service, we have standard requirements to confirm the identity of all account holders, and make sure that our system is not abusedPayoneer requires specific information and documentation to help ensure the security of our account holders, and to comply with rules and regulations imposed by our Security department and our banksWe need to verify the identity of all of our users and reserve the right to request information and documents from a new customer opening an account with us or from an existing account holder who has been with us for a whileFurthermore, the terms and conditions for the Payoneer Global Payment Services, which the Customer reviewed and accepted as part of his registration, advise the Customer that if we cannot verify that the information is accurate, we may deny use of the Payment Service, or close the Customers’ Payoneer account.According to our logs, on May *, we sent the Customer a message requesting to provide us with some information and a copy of his valid government-issued photo IDThe customer failed to provide the information we requested within one week and thus his account was closed on May **, In addition on May **, [redacted] contacted us via phone and had an opportunity to discuss his concerns with a Customer Care Shift Supervisor, as well as he was advised again that in order for us to reconsider reopening his Payoneer account he had to reply to our message with the requested informationAs for today we have not received a reply from the Customer.As the Customer had an outstanding balance of $when his account was closed, we have initiated a process to refund the outstanding amount to the CustomerWe deeply regret this inconvenience, and hope this matter will be concluded swiftly.We would like to take this opportunity to thank you and the Customer for providing us with her feedback and regret the inconvenience caused.Please feel free to contact us if you have any additional questions or concernsWith kind regards, [redacted] , VP Operations, Payoneer Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: According to [redacted] the Cc currency status was in GBP & they had no control over cc currencies,My Cc had US currencies, Payoneer should take the responsibilities of refunding the conversion rate due to the fact I requested a US Currencies Cc which it was with US currencies, the merchants were both US based merchants, The website was a US based website, my Currencies were in US dollarsI want this resolved with a refund, at no point was I advised that the cc was from UK [redacted] approved Cc, Payoneer collected USD as a form of payment, all my expenses were expected unless advised otherwise in USD currenciesplease see attached invoice from [redacted] showing that the item purchased was in USD In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Hello and I hope upon reading my response to this matter is you are totally having a wonderful timeI pervectly agree to what Firstchoice pay has to reason out on this situationThey were actually legal and just if you would hear it the first timeNow, here comes the other side of the story, I would like to ask Payoneer / Firstchoicepay, as to what kind of INVESTIGATION have they done that it was really all in favor of one sideThough I am not rich, it doesn't mean I am inferior in anywayGoing back, let me just clarify what I have readDid you just say you conducted a thorough investigation? Alright, if you did may I ask as if you know what happened as to why Cam [redacted] was trying to steal my money? First and foremost, Firstchoicepay is a payment method that is used worldwide, not by only a single individual on an individual cardPlease do not tell me you do not know how webcam modelling worksLike me I do work as an agent primarily I just manage their payouts based on how much they earn and how much their payout that would reflect on my payoneer cardSo lets give the scenario as an example as to what happenedSo I do manage a lot of models here who happened to have performer who ask to be under my supervision which means he is going to link his Cam [redacted] account on my payoneer card and we have some personal agreement about percentage of my revenue based on his weekly salesSo to be specific that performer was actually the one who is directly connected to cam [redacted] and works as a performer for quite sometime I guessSince Cam [redacted] pays daily but there is a delay of days as it is being reserved for days so to prevent payment problems during payoutsMy obligation is to be able to provide his daily income if in case he will work on a daily basis which is his choice not mine, so for instance he earned above $which is the minimum quota to be able to request payment I pay him the $that moment and it is me who has to wait for a few days to be able to have the money credited to my payoneer cardBut ofcourse I dont do webcam shows as being an agent or manager is just a sideline to add income nd help my husband who happened to pass away of a tragic car accident coincidently a few hours right before they block my cardLet me just ask, how did the investigation happened without me or [redacted] *the name of the cam [redacted] performer) being asked a single questionCould you proudly say an INvestigation is bias or one sided because I am 100% sure you are able to communicate with Cam [redacted] am I right? Well, that is very unprofessional if you disagree please tell me how very PROFESSIONAL that would sound if you are in my situationThe money was paid on my card, When the money was on my card it is mine and it is my posession and you reserve all the right to investigate go ahead but charging me without my authority and my permission is not something that I agreed uponWith the $*payout only 20% of that is my revenue because Nilo was already paid in cash the day he earend itAnd as I said it is not me who peerforms in front of my webcam and I have no direct people to talk to there I do not even know how I could talk to them and what would I say ? I have no idea what the hell their problem with the performer isNow tell me if you did an investigation how on Earth was I the one who sufferedWhy on Earth did you charge money from my account without my authority and my permission not even a simple email so that you might wanna hear my sideAnd pleas why did you say erroneous mistake that it was paid? It was really Nilo's payoutNow Cam [redacted] had some issues with the performer which I have no idea then I will let them solve itAnd you should have also let them do thatBut why would you act like a judge trying to hear a court hearing but you only invited one party and the othe rparty doesnt even know what is happening and whats worst is you decided just to charge money from your customers account without permissionThats very frigtening you know why? It only means you can just take $from any account whwnever you wantWhenever you feel something was wrongWithout HUMANE process I used HUMANE and not LEGAL based on your very self centered rules terms and conditionsHave you ready your terms and conditions of how very selfish you are that you only want all the favor unto youHello? Youre doing business and youre afraid to take risks? S
t happens and you cant defeat that you wouldnt die without experiencing s
tBut in my entire life this is the worst S
t ever that happened to meOh not to mention Dan emailed me saying my card wa sunblocked by my money was goneHahah then after days its blocekd againSo did someone ask again Payoneer to charge moneyIt is therefore not acceptableIn short, I am hereby demanding my money back the full amount you TOOK FROM MY ACCOUNT without my knowledgeI do not see anything about agreeing that you can just take money from my accountYes you have the right to disable access to funds during times investigations need to be doneBut mind you hire someone who is far way better than the one who investigates based on an assumptiion that one side is good and the other is bad based on the first story you would hear, I am hereby stating now that I am demanding my money that you took from my account without my authority and permission which is not accetableYou have no right to manipulate the funds on my account without prior notice money is a sensitive part it is not a card that you reserve the right to terminate and so so I dont care if I dont have a card but when its money LEGALLY you just dont take it away when u wantREMEMBER cam [redacted] paid it it was paid okay? That is a very easy to understand explanationIf in case they have problems with the performer then let them solve itBecaiuse the card is under [redacted] and not under [redacted] Wherever you go The account is under [redacted] and the performer is [redacted] He does not own my card for you to take my money without my permission because that is stealing I will wait for your reply in a few days because we will have to pursue this legally if you dont give my money back as soon as possibleThank you! AGAIN, I am [redacted] If you have investigated as what you are claiming you didYou must have known the performer account that had some problems with cam [redacted] is not under my name nor my late husband that you will let me suffer because I was really depressed as to how your conscience can take such a tragedy that you made worst because of your investigation thats one sidedI never thought such a big company would act very biased just because cam [redacted] is a big fish and I am just a poor ladyNow justice must be servedI will give you not a week to send me my money back which you manipulated like youre just playing a gameYour company is the worst ever company I have ever seenIn the real world even if you have a lot of credit card debt from a bank never will a bank automatically take the amount you owe them from your savings account without your authority because that is money and wyou have no right to treat small people like s
tI need my $*in less than a week because a month of waiting and depression is more than enough inconvenience and psychological trauma you brought me In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Payoneer Says They Are Return Payment To origin buy The Company was Not receiving the payment On there account they are told me that.So 170.99$ was not return to the Origin account Second Thing Origin Company(Dailymotion) Send Me 118.58$ On my Account So how can Payoneer Send 170.99$ on there account That Payoneer Claim This Payoneer was An Payment Gateway Company They are handle Client Money On this Case How Can they Close My account without any Notice They are Like a Bank Right So if I provide them all of verification document Than what is the problem to Look after My account Also Money Laundering or any type Of behavior was not possible in Payoneer Because Payoneer only accept Payment From There Listed Company That are registrar from Them Not any Other payment Like Bank transfer Card transfer there are not acceptYou can check My full Statement and account activities That I don't Receive any big amount and not any Outside payment From Payoneer All payment are cleanI am freelancer and I have work in A company they are send me the money Thats it They are just scam the people In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] * [redacted] In reference to your e-mail dated June **, [redacted] with respect to Complaint # [redacted] , we hereby respond to you as follows: Payoneer provides multiple global online payment services, including prepaid debit cards issued pursuant to a license from MasterCard® International Incorporated (“Payoneer Cards”)Payoneer is a registered Member Service Provider (MSP) of MasterCard® worldwide.The customer who submitted the complaint, [redacted] (the “Customer”) registered to the Payoneer Services on April **, [redacted] to receive commercial payments from [redacted] ***, a corporate client of Payoneer that uses the Payoneer payment services to facilitate payments to their affiliatesOn the same day the Customer was approved for a Payoneer GBP (British Pound) prepaid debit MasterCard card, card ending in ***On April **, [redacted] received her first payment, Payment ID [redacted] , in the amount of GBP which was loaded to the above card.Because [redacted] facilitates payments in multiple currencies, on May *, [redacted] the Customer was issued an additional Payoneer USD prepaid debit MasterCard card, card ending in On June *, [redacted] received a payment, Payment ID 45454562, in the amount of USD 4*.*which was loaded to the card ending in 0304.According to our records, unfortunately, both cards – GBP and USD were not delivered to the Customer by local postal services and therefore Payoneer reissued and sent new cards, free of charge, to the address on fileThe new cards were successfully received and activated in June 201*In regard to the card fee structure, we believe that Payoneer does its utmost to disclose the function of our cards, their limitations, and the fees associated with our services In accordance with our procedures, all Payoneer applicants are required to review the terms and conditions and pricing information associated with Payoneer Account services before an application is processed.A Payoneer Case Specialist was in contact with [redacted] to examine the situation and the possible avenues of resolutionWe are happy to inform you that following completion of the additional review of [redacted] ***’s claim it was decided to refund her with the fees.Accordingly, the above-captioned complaint can be considered as resolved to the Customer’s satisfaction [redacted] has confirmed that.We would like to take this opportunity to thank you and the Customer for providing us with his feedback and regret the inconvenience caused.Please feel free to contact us if you have any additional questions or concernsWith kind regards,Dan, Employee ID:*** Customer Care Escalations Supervisor