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PB Smiles Dentistry Reviews (5)

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User Reviewer14566799 time Nov 16, 2019

Customer service is important to PB Smiles Dentistry and we strive to ensure our patients are happy with all aspects of treatmentIt is unfortunate that Mr [redacted] is dissatisfied with the re- cementation of his preexisting crownsHowever, Mr [redacted] has failed to acknowledged and report that these crowns presented misaligned, more importantly, that he elected to simply recement these crowns although he was informed that the teeth in question were found to be non-restoreableOn April 21, Mr [redacted] came in with concerns as the crowns on tooth numbers 8, 9, and “felt loose”We completed a comprehensive examination and found that he had Type IV periodontal disease; periapical lesions; fractured teeth; and severe decay throughout several teethAdditionally, the teeth which Mr [redacted] was solely concerned with (8, 9, and 11) were found to have a poor prognosisIt is important to note that Mr [redacted] did not want to address any other teeth nor his periodontal disease, despite being informed of the urgency in addressing the state of each of the diseased teeth and his periodontal diseaseBased on the presenting conditions of the teeth, we recommended to Mr [redacted] to have tooth numbers 8, 9, and extracted and replaced with implants or a partial dentureHowever, against our recommendation, Mr [redacted] asked that we recement the crowns on tooth numbers 8, 9, and even though he was well aware this would be a short term solution as these teeth would eventually fall off and/or breakAccordingly, the crowns were set in place prior to permanent cementation based on the position and symmetry of Mr [redacted] ’s teeth to the best of our abilityUnfortunately, the crowns could only be placed in one possible direction, or as originally placed at whichever office originally fabricated and cemented these crowns previouslyWhen Mr [redacted] expressed his dissatisfaction we agreed to meet his demand and remove the crowns and issue a full refundUnfortunately, we were only able to remove the crown on tooth number 9, but have since issued Mr [redacted] a full refundIn short, we merely recemented the crowns at issue based on Mr [redacted] s request and the alignment was limited to the symmetry and natural position of his teethRespectfully, PB Smiles Dentistry


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User Reviewer7246858

RE: [redacted] CASE ID NO.:...

[redacted]
Dear Mr. [redacted],
Our records reflect a release has not been executed authorizing anyone to speak to you regarding [redacted]. Pursuant to the Health Insurance Portability and Accountability Act of 1996, no specifics regarding [redacted] may be provided to you. If [redacted] would forward an appropriately executed HIPAA release, PB Smiles Dentistry and its affiliated practitioners would be happy to respond to the complaint [redacted] filed with the Revdex.com.
PB Smiles Dentistry is committed to providing quality service and achieving the highest service standards. One of the ways in which we continue to improve our service is by listening and responding to the views of our patients. As such, upon receipt of an appropriately executed HIPAA release, we look forward to the opportunity to provide substantive response in this matter.
Respectfully,
PB Smiles Dentistry


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User Reviewer8769454

Customer service is important to PB Smiles Dentistry and we strive to ensure our patients are happy with all aspects of treatment. It is unfortunate that Mr. [redacted] is dissatisfied with the re- cementation of his preexisting crowns. However, Mr. [redacted] has failed to acknowledged and report that these crowns presented misaligned, more importantly, that he elected to simply recement these crowns although he was informed that the teeth in question were found to be non-restoreable.On April 21, 2016 Mr. [redacted] came in with concerns as the crowns on tooth numbers 8, 9, and 11 “felt loose”. We completed a comprehensive examination and found that he had Type IV periodontal disease; periapical lesions; fractured teeth; and severe decay throughout several teeth. Additionally, the teeth which Mr. [redacted] was solely concerned with (8, 9, and 11) were found to have a poor prognosis.It is important to note that Mr. [redacted] did not want to address any other teeth nor his periodontal disease, despite being informed of the urgency in addressing the state of each of the diseased teeth and his periodontal disease.Based on the presenting conditions of the teeth, we recommended to Mr. [redacted] to have tooth numbers 8, 9, and 11 extracted and replaced with implants or a partial denture. However, against our recommendation, Mr. [redacted] asked that we recement the crowns on tooth numbers 8, 9, and 11 even though he was well aware this would be a short term solution as these teeth would eventually fall off and/or break.Accordingly, the crowns were set in place prior to permanent cementation based on the position and symmetry of Mr. [redacted]’s teeth to the best of our ability. Unfortunately, the crowns could only be placed in one possible direction, or as originally placed at whichever office originally fabricated and cemented these crowns previously.When Mr. [redacted] expressed his dissatisfaction we agreed to meet his demand and remove the crowns and issue a full refund. Unfortunately, we were only able to remove the crown on tooth number 9, but have since issued Mr. [redacted] a full refund.In short, we merely recemented the crowns at issue based on Mr. [redacted]s request and the alignment was limited to the symmetry and natural position of his teeth.Respectfully, PB Smiles Dentistry


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User Reviewer6339838

RE: [redacted] CASE ID NO.: [redacted]Dear Mr. [redacted],Our records reflect a release has not been executed authorizing anyone to speak to you regarding [redacted]. Pursuant to the Health Insurance Portability and Accountability Act of 1996, no specifics regarding [redacted] may be...

provided to you. If [redacted] would forward an appropriately executed HIPAA release, PB Smiles Dentistry and its affiliated practitioners would be happy to respond to the complaint [redacted] filed with the Revdex.com.PB Smiles Dentistry is committed to providing quality service and achieving the highest service standards. One of the ways in which we continue to improve our service is by listening and responding to the views of our patients. As such, upon receipt of an appropriately executed HIPAA release, we look forward to the opportunity to provide substantive response in this matter.Respectfully,PB Smiles Dentistry


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Satisfaction rating: 
User Reviewer6987354

Customer service is important to PB Smiles Dentistry and we strive to ensure our patients are happy with all aspects of treatment. It is unfortunate that Mr. [redacted] is dissatisfied with the re- cementation of his preexisting crowns. However, Mr. [redacted] has failed to acknowledged and report that these crowns presented misaligned, more importantly, that he elected to simply recement these crowns although he was informed that the teeth in question were found to be non-restoreable.
On April 21, 2016 Mr. [redacted] came in with concerns as the crowns on tooth numbers 8, 9, and 11 “felt loose”. We completed a comprehensive examination and found that he had Type IV periodontal disease; periapical lesions; fractured teeth; and severe decay throughout several teeth. Additionally, the teeth which Mr. [redacted] was solely concerned with (8, 9, and 11) were found to have a poor prognosis.
It is important to note that Mr. [redacted] did not want to address any other teeth nor his periodontal disease, despite being informed of the urgency in addressing the state of each of the diseased teeth and his periodontal disease.
Based on the presenting conditions of the teeth, we recommended to Mr. [redacted] to have tooth numbers 8, 9, and 11 extracted and replaced with implants or a partial denture. However, against our recommendation, Mr. [redacted] asked that we recement the crowns on tooth numbers 8, 9, and 11 even though he was well aware this would be a short term solution as these teeth would eventually fall off and/or break.
Accordingly, the crowns were set in place prior to permanent cementation based on the position and symmetry of Mr. [redacted]’s teeth to the best of our ability. Unfortunately, the crowns could only be placed in one possible direction, or as originally placed at whichever office originally fabricated and cemented these crowns previously.
When Mr. [redacted] expressed his dissatisfaction we agreed to meet his demand and remove the crowns and issue a full refund. Unfortunately, we were only able to remove the crown on tooth number 9, but have since issued Mr. [redacted] a full refund.
In short, we merely recemented the crowns at issue based on Mr. [redacted]s request and the alignment was limited to the symmetry and natural position of his teeth.
Respectfully, PB Smiles Dentistry


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Address: 1975 Garnet Ave #E, San Diego, CA, 92109

Phone:

(858) 866-0808
8588660808
555-555-5555

Website: https://www.pbsmilesdentistry.com/

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