The patient did send payments in for his acct, the balance was acutally for [redacted] (spouse). [redacted] is the one that made the complaint and was making the payments for [redacted], but he put his name on the Memo of the check. The invoice says that it is being sent on behalf of [redacted] and doesn't say...
anything about [redacted], and doesn't give his account, it just has his name. The payments we have we were able to apply to the correct account. Also, the payment that was sent to collections, we have contacted the collection agency and that has been removed. On Future payments the correct account # needs to be written to be posted correctly.
The patient did send payments in for his acct, the balance was acutally for [redacted] (spouse). [redacted] is the one that made the complaint and was making the payments for [redacted], but he put his name on the Memo of the check. The invoice says that it is being sent on behalf of [redacted] and doesn't say...
anything about [redacted], and doesn't give his account, it just has his name. The payments we have we were able to apply to the correct account. Also, the payment that was sent to collections, we have contacted the collection agency and that has been removed. On Future payments the correct account # needs to be written to be posted correctly.