PBGC Insurance Opeartions

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
But would like to state that they had all documents they requested by November, , they just kept loosing them
Thank you for your help

June 5, The surviving spouse notified us of her husbands death in October 2013, We immediately sent our condolences and requested certain documentation needed to start the payment processUnfortunately we were delayed in providing her the calculation options she needed to make an
election and start her benefitIn addition, we requested documentation that she had already provided instead of requesting the one document that we did not have, which I'm sure added undo stress to the spouse and the process.In reviewing the sequence of events it appears that it took at least days on both sides to review, complete, or provide calculations & documents, which caused lengthy delaysFrom the time that we receive a completed application including all documentation, it takes approximately days to process a benefit and make the first payment, which is clearly stated on the cover page of the application packageThis would have put the surviving spouse in the June-July payment cycle because we pay once a month on the first of each monthThe spouse called the processing office in May and expressed that the delay was causing her a hardship, Due to the lengthy delay and the hardship, the manager requested an off-cycle payment with back payments through June and processed her regular payment to start JulyI have verified that she received her backpayments and that payments will begin in JulyI have also called and left a message apologizing for the lengthy delay as this should never have happenedI left my name and number should she have any other concernsWhen it comes to our surviving spouses, we always try to get them into pay status as quickly as possible as we are sensitive to the loss of a loved one and reduction in income,If you have any additional questions, you may contact me at the number below.Sincerely,

Review: I'm not sure what complaint type to put down,but my Husband died October 5,2013. It was one month before his sixtieth birthday. He would have started receiving his retirement benefits on December 1st from his job he worked for 38 years and paid into. He had cancer and they put him on hospice ,we knew he wouldn't survive to receive his first check ,but I was to get it after he died . We had already sent in power of attorney and birth certificates for both of us. After he died ,I sent in death certificate and anything else that was required to start the payment process. They told me it would take 90 days to process. This was in November. They sent me a paper saying they needed our birth certificates 3x and each time I would call and tell them I sent them with everything else in October. First they told me I should start receiving a check in March 1st, then April 1st . Then it was target date May 1st. I called them today and now they say June 1st. I am being penalized for their mistake. I've told them that I was desperate ,as we had no life insurance and I had to refinance the house and the bank has been very kind,but payment starts May 3rd. I work but don't make enough to keep my house with out this money. They keep saying sorry ,nothing they can do !It was my husbands money and because he died a month to early to receive a check ,they cut mine in half ,I can live with that ,what I can't live with is because of their incompetence ,I don't know how I will make my first payment. It is sitting their waiting to be sent ,why can/t they expedite it and send it?Desired Settlement: I would like them to admit that it is their fault that ,I haven't received my check earlier and pay me now . I can really use the money and they owe me back pay from December 1st on. They know it was their mess up ,yet no one is willing to help me and get me my money.

Business

Response:

June 5, 2014The surviving spouse notified us of her husbands death in October 2013, We immediately sent our condolences and requested certain documentation needed to start the payment process. Unfortunately we were delayed in providing her the calculation options she needed to make an election and start her benefit. In addition, we requested documentation that she had already provided instead of requesting the one document that we did not have, which I'm sure added undo stress to the spouse and the process.In reviewing the sequence of events it appears that it took at least 30 days on both sides to review, complete, or provide calculations & documents, which caused lengthy delays. From the time that we receive a completed application including all documentation, it takes approximately 90 days to process a benefit and make the first payment, which is clearly stated on the cover page of the application package. This would have put the surviving spouse in the June-July payment cycle because we pay once a month on the first of each month.The spouse called the processing office in May and expressed that the delay was causing her a hardship, Due to the lengthy delay and the hardship, the manager requested an off-cycle payment with back payments through June and processed her regular payment to start July. I have verified that she received her backpayments and that payments will begin in July. I have also called and left a message apologizing for the lengthy delay as this should never have happened. I left my name and number should she have any other concerns. When it comes to our surviving spouses, we always try to get them into pay status as quickly as possible as we are sensitive to the loss of a loved one and reduction in income,If you have any additional questions, you may contact me at the number below.Sincerely,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

But would like to state that they had all documents they requested by November, 2013 , they just kept loosing them.