PBTP Locksmith Irvine

# [redacted] We thank the customer for bringing this matter to our attention as to it better helps us understand ways for this situation not to repeat itselfThe Service call of $was communicated to the customer before sending out the technician plus an addition labor fee in which needed to be assessed on siteProcedure we follow is that we communicate the total cost of the job prior to the work and unfortunately this estimate was outside of the customer's budgetIn most cases customers aware of the service call are happy to pay for the resources spent sending out the technician however in this case there was been a disagreement justifying the chargeWe would like to proceed by wishing the customer the best of luck in the future and will no longer be pursing the cost associated with sending the technician to her.Best Regrads,Fidelity Locksmith

#[redacted]We thank the customer for bringing this matter to our attention as to it better helps us understand ways for this situation not to repeat itself. The Service call of $29 was communicated to the customer before sending out the technician plus an addition labor fee in which needed to be...

assessed on site. Procedure we follow is that we communicate the total cost of the job prior to the work and unfortunately this estimate was outside of the customer's budget. In most cases customers aware of the service call are happy to pay for the resources spent sending out the technician however in this case there was been a disagreement justifying the charge. We would like to proceed by wishing the customer the best of luck in the future and will no longer be pursing the cost associated with sending the technician to her.Best Regrads,Fidelity Locksmith

#[redacted]
font-family: arial, sans-serif;">We thank the customer for bringing this matter to our attention as to it better helps us understand ways for this situation not to repeat itself. The Service call of $29 was communicated to the customer before sending out the technician plus an addition labor fee in which needed to be assessed on site. Procedure we follow is that we communicate the total cost of the job prior to the work and unfortunately this estimate was outside of the customer's budget. In most cases customers aware of the service call are happy to pay for the resources spent sending out the technician however in this case there was been a disagreement justifying the charge. We would like to proceed by wishing the customer the best of luck in the future and will no longer be pursing the cost associated with sending the technician to her.
Best Regrads,
Fidelity Locksmith

Review: This business is not a locksmith company, it is some sort of a referral/broker company that is running the following scam I was subjected to today. Short story: Save yourself the stress and aggravation and call somebody else for your locksmith service. This company tried to trap me into paying twice the market rate and threatened and tried to intimidate me into paying them anyway even when I declined their service.Long story: I needed a locksmith in Irvine to cut an abandoned realtor's lockbox and found this company on yelp while searching for locksmiths in Irvine. I called to ask for a quote (thinking I was calling a locksmith company). There was an announcement that this call would be recorded. I spoke to a lady who failed to disclose that they were just a referral company, and said that it would cost me $29.99 'plus labor" to cut the box. I asked how much the labor was, and she said that only "their technician" can tell me the exact estimate after he gets there. Thinking I would be getting an estimate, I gave them my address, full name, and a phone number, as she requested. I guy showed up from "Fidelity Locksmith" company and told me that his estimate for labor is $129 (plus the $29.99). When I said it was too much for me to agree to pay for 5 minutes of work and apologized for wasting his time, he announced that I still had to pay him $29.99 because it was a "service fee" or else the brokerage company that I called will "make" him pay it. I refused to pay it since nobody disclosed to me that I will have to pay this amount even if I declined the final estimate. In fact, if they told me upfront that I would have to pay $29.99 for an estimate, I would have declined and kept calling other numbers for local locksmiths to find somebody who could just quote me the price over the phone and come do the work if I was OK with their price. Then, I called this "brokerage" back and said that I was not going to pay their "service fee" because nobody told me I would have to pay it if I declined the final estimate. The lady that I spoke to was pretty rude this time (the same one who I spoke to originally) and announced that she "absolutely disclosed" to me that I would be charged a service fee regardless of whether I agree to the work (which is a lie because she did not say anything to even imply that $29.99 will be charged either way) and said that she had a "recording" of her saying that to me. Then she hung up on me, and some guy named "[redacted]" called me from this PBTP and tried to talk me into going through with the work for a reduced cost of $100. Even that was too much for a 5-minute project, and I declined, but offered to call him back if, after calling other companies, I would determine that $100 is a market rate for this type of work. He then demanded that I pay anyway or else he was going to "start collections against" me. I told him that there was no collections to be done since no work was done, and I'm an attorney and know that I do not have to pay any fees not disclosed to me upfront. He said "oh yeah, you are an attorney now all of the sudden?" and announced that his technician was going to cut the lockbox anyway and I'll get a bill and will be forwarded to collections. After I said that I did not give them permission to touch the lockbox and asked their technician to leave, Matt threatened collections and announced that he was "terminating" our call. The technician was pretty nice, and it seems like he was just as much of a innocent victim of this "PBTP" company as I was.Desired Settlement: 1. Since I refused to pay their fees, but they threatened to bill me anyway, they are not to send me any bills/try to collect their "service fee" or otherwise bother me ever again. 2. They must disclose to anybody who calls them that they are charging people $29.99 for just their referred locksmith showing up for an estimate, and ask the callers to confirm that they are fine with paying that fee even if they decline the work.

Business

Response:

#[redacted]