PC Doctors

PC Doctors would like to first state that we did try to offer a partial refund to the customer, and try to explain to her that PC Doctors charges a $diagnostic with a $ deposit By state Law we are also required to charge Tax on all services, and cannot refund and tax paid to set services PC Doctors Policy States that all computer will be Charged this Diagnostic Fee, and the customer Sign off on the receipt acknowledging this chargeWe now require that all customers put down a min of $to insure that the computer is picked up upon completion of the diagnostic services While trying to explain this to the customer, she had then stated that I was just making thing up so that I did not have to give her the money back At which time she had stated that she was taking us to the Magistrate because We were being ridiculous The Customer Had brought in their computer complaining that the information on the computer was gone and that their [redacted] was missing from their Computer Also the Customer had stated that the computer was restored and now was not working right and running slow The system restore was the reason the Data was loss and [redacted] was missing The customer was call and told that there was nothing we could do about the [redacted] and the data would have to go thought a procedure to retrieve it Then we had Explain to her that since the computer was restored any virus was have been removed and After this we explain to her that we would be more than happy to provide free office software and install Security and any other programs to use the computer And we would clean it up to make it work better The customer agreed to this work Then a Week later the customer came back with the computer, there were now getting a un-support Browser error, [redacted] was not working and they were sure that they had a virus on the machine Nothing was said about the machine still running Slow At this point we have check for virus and then had corrected the issues at Hand When they come for the computer it was still working, so we had told the customer that instead of coming back we would let them take the machine ant let it finish at their house She had called back over a week later telling Us that she wanted her money back because The Computer was worse now than it was a month agoHer computer was called a special because these computer are sold by [redacted] and [redacted] to be a Cheap Computer repair, These machine are set to have a short shelf life to make the customer either buy a more expensive Computer or to have them come back and buy another one They are not design to be fast in any way but are a basic machine for e-mail and word documents