PC Eclipse

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:I did respond to PeteThe salesman had a responsibility to inform us that there was no spare tire and what could happen if we got a blowout that could not be fixed with the pumpIf a tire can not be repaired the pump is not good and my daughter will be stranded where she isThe roadside service that Acura and my insurance company supplies will come out and change the tire But we do not have a spareWe are talking safety not an option like Acura saysWhen my daughter got a flat that could not be fixed, the pump they supply is no good If I was offered a tire at the time of purchase I would have bought itThey wanted to sell us a automatic start and tinted windows and other things that we did not needWe should have been offered a spare tire at the time of purchaseI do not feel I should give Acura anymore moreI am willing to exchange the pump for a spare tire Best Regards, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

My name is Frank O***, General Manager at Island Acura. I spoke to [redacted] today ***. After reviewing the situation with my sales manager and Acura Rep, I decided to take care of the portion that Acura corporate wanted [redacted] to pay. Island Acura will provide at no charge to [redacted] the spare tire kit he is requesting, and we will also absorb any cost that are not covered by Acura corporate.

Spoke to Frank last week, informed him spare tire kit was an option that retails foe $407.00.I offered Frank the kit for $Have not heard back from himPeter D** GSM Island Acura

My name is Frank O[redacted], General Manager at Island Acura.  I spoke to [redacted] today [redacted].  After reviewing the situation with my sales manager and Acura Rep, I decided to take care of the portion that Acura corporate wanted [redacted] to pay.  Island Acura will provide at no charge to [redacted] the spare tire kit he is requesting, and we will also absorb any cost that are not covered by Acura corporate.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID# [redacted], and have determined that my complaint has NOT been resolved because:I did respond to Pete. The salesman had a responsibility to inform us that there was no spare tire and what could happen if we got a blowout that could not be fixed with the pump. If a tire can not be repaired the pump is not good and my daughter will be stranded where she is. The roadside service that Acura and my insurance company supplies will come out and change the tire.  But we do not have a spare. We are talking safety not an option like Acura says. When my daughter got a flat that could not be fixed, the pump they supply is no good.  If I was offered a tire at the time of purchase I would have bought it. They wanted to sell us a automatic start and tinted windows and other things that we did not need. We should have been offered a spare tire at the time of purchase. I do not feel I should give Acura anymore more. I am willing to exchange the pump for a spare tire.
 Best Regards,[redacted]
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]