In response to *** ***s complaints, PC Events staff had meetings after her event to discuss the issues Mrs *** is claiming to have had at her event. In no time after her event did we ingore her emails or not reply I have been dealing with my dad in the
hospital the past month and did reply to her emails about setting up a meeting with Mrs*** with our staff that worked to discuss the issues she said she experienced She replied that she did not have time to meet but wanted to know how we were going to take care of compensation We simply wanted to be able to respond so the accusations below can be backed by each person since there was of our staff members there along with staff members from Valley Dale Ballroom staff and bartenders along with some family friends that were helping the bide out with party favors, etc. The staff that worked Mrs***s event was as follows *** ( Captain whom has worked with us for over years ) (*** and *** husband and wife with over years as servers and bartenders) ( *** and *** (and year old students both been working with PC Events since they were 15.) and ( *** who has over years restarant management and event planning ) First we want to say in our responses and defense to these issues that we are not hear to make any excuses or reply that Mrs*** is making anything up or that she didnt experience any of these issues, however we also believe that some of these claims did not happen and also happened due to some other people including the photgrapher and DJ, whom were both family friends changed up some things and the itnerary that we were to follow and also caused some issues in our Kitchen and on the main floor where the recepiton was being held. The family friend photographer also made some verbal and physical threats jamming his finger into a year old kids chest that was working with us including my son whom was there to witness along with the other servers from PC Events staff. The signed contract says "customer to provide cake knife and wedding cake" The photographer on numerous occasions confronted our staff servers on the main room floor, kitchen area and hallways, and demanded a cake knife to cut the cake and said it is the caterers responsibility to bring a cake knife. Once our captain *** showed him the signed contract by Mrs***, he said he didnt care and wanted one now. *** found a knife that wasnt a cake knife but that would work and the photographer family friend made his way back into the kitchen and jammed his finger into a year olds chest times saying " FIND ME A CAKE KNIFE NOW!!!" while putting his other hand on his shoulder squeezing it. This is very inappropriate and the parents of one of the kids has requested the family friend photographers information and I asked Mrs*** in an email for his info and she responded which one I had two family friends, but would not actually provide his information.The following letter is what we received from Mrs*** a few days after her event.Hello ***,
I have some feedback from our
wedding reception that I want you to bring to you address
I am deeply disappointed in
your wait staff. Not a single waiter or waitress asked the bridal table
or parents if they needed anything during the entire meal. We had to flag
down our own wedding guests to get us drinks, and water. The catering
manager just so happened to have walked by and I had to ask him to get me cups
so that we could have something to drink when we toasted. We had received
a very expensive bottle of champagne for a wedding gift that I had to drink out
of a plastic cup. I was under the impression that there would be water
goblets on the table, which is something you had said at our very first meeting
(that you place the napkins in the goblets to make it look nice), but when I
got home to read my contract, I see that is not something that was in the
contract, so I feel mislead by our conversation
My biggest complaint is that
one of your waitresses was rude. Not only to my Maid of Honor, but also
to my photographer and my DJ. My photographer and DJ were not only
vendors at my wedding, they were guests and very dear friends of mine. It
is unacceptable to be interrupted at dinner to be told that the waitstaff was
not friendly. I was unable to catch her name, other than she was a
shorter, African American woman dressed in all black. She told my DJ that
he was supposed to release the tables for dinner, something that I was never
made aware of so therefore he wasn't either, and when he told her that he was
not doing that because it was never outlined, she proceeded to go to the
catering manager behind the curtain and proceeded to say "nasty
things" about my friend. When my maid of honor asked if the coffee
table could be moved (because it was set up in the photo booth area right next
to the prop table so it was very easily distinguishable) I am told that she
became visibly irritated and asked her where to move the coffee table to.
I understand that we moved the photo booth over more towards the wall than was
outlined in the seat map, however common sense would be that if there is a
table full of props next to that area, then maybe a different area should be
chosen for the coffee. Regardless of the seat map, the attitude is NOT
acceptable.
The food was very good and
flavorful, however the bridal table all complained of cold food, including the
roast which was under a heat lamp. Thankfully, most of my guests did not
have this complaint, so I'm not sure what happened or if they were trying to be
nice, but I expected to pay for hot food.
I am unsure if I am going to
recommend your company to other brides, because I feel that every time we had
to talk, it was because of something that was either miscommunicated to me or
because of the huge disappointment in your waitstaff. I was at a wedding
earlier this year which was catered by one of your competitors with ValleyDale
and my husband and I both agreed that maybe we should have gone with them,
purely because the day of service was excellent. Good tasting food will
only go so far. Please feel free to contact me for any further questions
In response to her letter, we have the following answers or responses to her accusations. The dinner was started early due to the DJ announcing for the food to start without first asking one of our staff if dinner was ready. I understand he was a friend of the family doing the DJ ing however he was very rude to our staff and my staff only asked him if he would release the tables over the microphone to make dinner go quicker and his response was "are you going to pay me"? Most of our DJ vendors we have worked with the past years in business always release the tables but the family friend didn't want to work with our staff The food was just put in the chaffing dishes and is required to be in the chaffing dish minutes before eating however the bridal party started early and was mainly due to the DJ announcing the start with food without asking our staff if dinner was ready. If Mrs*** claims her food was cold I apologize but my staff told the DJ to wait after he made the announcement and his response is This is my time for a break. In her claim to the Revdex.com she says that her and her guests experienced cold food but then in her email to us above she said just the bridal tables food was cold and the guests food wasn't. Also she claims to not have had water glasses or champagne glasses for her event that she thought she was getting. I have attached a copy of her signed invoice to show that she did not order them nor were they included in her package price. She chose a package with NO beverage service however we gave her free Coffee with the package when she booke our services. This $per person package price has never included any beverage service however we do have higher package prices that do include the water glass service however per attached email she said she wanted the $package with the coffee for free. You will see in the signed final invoice on the last page that it states NO Champagne toast The email below is what we sent to her after we met doing a tasting last April 2014.
Thank you for coming in last night. We
hope you enjoyed the food and presentation. Currently we still have
your date open and available. We discussed the $package with
free coffee.In response to the email from Mrs*** she states she had to flag our staff down to get drinks and water. We have no problem serving any beverages except alcohol which we are not allowed to serve because the banquet hall has their own liquor license and is licensed to serve the beverages with their bartenders. Same goes with Champagne toast, it says on our contract No champagne toast which again was signed by Mrs*** and if she did order champagne that was to be between her and the banquet hall. She should have said yes to the champagne toast prior to signing off on the invoice and we would have asked her if she needed champagne glasses. The banquet hall carries the liquor license NOT PC Events. Also in response to the napkins in the water glasses we do place them in the glasses but Mrs*** wanted the less expensive package and we gave her free Coffee. Again please see attached signed contract reflecting there was no water glasses, champagne glasses but we did give her free appetizer and coffee. Im not sure who was rude Honestly the staff we had at your event works almost every wedding we have and others too. They have always been very professional and always go out of there way to make sure the clients event is going well. I am sorry if you felt they didn't go out of their way. I asked each and every team member that worked if anyone was rude or saw anything and the only responses we had was from the DJ and Photographer. Their is also another issue with the arrival time. I have all documented clocked in time cards showing ***, ***, the boys arriving at Valley Dale at 3:PM not a half hour according to above or an hour late according to Mrs ***s cake person. If she got there an hour before the event then how could she claim we weren't even there?? *** and *** arrived at 2:P.M.. Regardless of the minute time the event was set up over minutes before the event was suppose to start. The banquet hall manager can back this up as well I am not sure why the time frame was brought into this complaint, but no one was late I have also attached an email from Mrs*** stating her cake person whom is our understanding she is a friend as well, sent the following TEXT message about one of our staff members. The African American person she is referring too is *** who is very upset about the wording and description off how she is describing someone in a text message and that she thinks its Funny by stating LOL Please review the message below via TEXT from her cake person " I was a little shocked I got there an hour before the event and they werent there yet then after they arrived some tall black lady kept giving me mean looks LOL!!" Sent from mobile"Mrs*** also stated that one of our staff members went behind the curtain?? to say nasty things about whom?? What was said and whom hear the nasty things?? If she did say anything mean or negative then she should not be working for us and or in our industry as customer service is our priority however not one of our staff nor the banquet halls staff no anything about this. The request to move the table where the coffee was at was done and taken care of. I am not sure why your Maid of Honor said it was unacceptable. I agree is she wasn't nice about it but we have a hard time with this because these girls and guys have been doing this for our company for a long time and have never heard of this many accusations from various friend vendors. We work with many vendors doing to weddings every weekend and do not or have not experienced any of these issues. All of the DJ'S, photographers, Florists, Cake Specialists, banquet halls, etc all work together to make things happen and a fun memorable event. I am sorry if we did anything wrong. Why did our staff not hear any of these issues except the DJ comment and Photographer comments till after the event. If there was service issues we wish the bride or groom, family member, or someone would have said something that evening so we could correct whatever wasn't going correctly Our staff received many great compliments from the guests and parents of either bride and groom not sure which. There was also a person in a wheel chair that *** and *** helped wheel out and they were raving about our services and food. I understand the most important guest especially on the biggest night of their lives is the BRIDE AND GROOM, however if no one is saying anything negative or our client is not happy with some of the services we cannot fix something after the fact and the event. Mrs*** received a free appetizer, free coffee, we placed her center pieces free of charge and tore down the buffet line to accomodate her to utilize the dance floor area. We are not offering any refund. If Mrs *** would like to email us we can discuss some alternatives for future discounted catering or gift certificates for any inconvenience or non service issues she felt she didn't receive. We value our client and have been doing so for over years. Also in regards to the African Americans that did work the event there was on our staff and from Valley Dale including a family friend of Mrs***s that was helping with party favors, etc. If you or anyone has any questions feel free to call or email us Thank you
There are too many inacurate accusations here. We attached the signed final contract and invoice that clearly showed what our client was receiving. We could go back and forth on many issues that occured with her event. I wish them the best of luck and
apologize for any misunderstanding or
miscommunication We wish her well and appreciate her business. Thank you
I have reviewed the response made by the business in reference to complaint ID[redacted]. I do not believe that we will come to an agreement. I still feel that this handled poorly, however I do not wish to continue this dead-end argument.
In response to *** ***s complaints, PC Events staff had meetings after her event to discuss the issues Mrs *** is claiming to have had at her event. In no time after her event did we ingore her emails or not reply I have been dealing with my dad in the
hospital the past month and did reply to her emails about setting up a meeting with Mrs*** with our staff that worked to discuss the issues she said she experienced She replied that she did not have time to meet but wanted to know how we were going to take care of compensation We simply wanted to be able to respond so the accusations below can be backed by each person since there was of our staff members there along with staff members from Valley Dale Ballroom staff and bartenders along with some family friends that were helping the bide out with party favors, etc. The staff that worked Mrs***s event was as follows *** ( Captain whom has worked with us for over years ) (*** and *** husband and wife with over years as servers and bartenders) ( *** and *** (and year old students both been working with PC Events since they were 15.) and ( *** who has over years restarant management and event planning ) First we want to say in our responses and defense to these issues that we are not hear to make any excuses or reply that Mrs*** is making anything up or that she didnt experience any of these issues, however we also believe that some of these claims did not happen and also happened due to some other people including the photgrapher and DJ, whom were both family friends changed up some things and the itnerary that we were to follow and also caused some issues in our Kitchen and on the main floor where the recepiton was being held. The family friend photographer also made some verbal and physical threats jamming his finger into a year old kids chest that was working with us including my son whom was there to witness along with the other servers from PC Events staff. The signed contract says "customer to provide cake knife and wedding cake" The photographer on numerous occasions confronted our staff servers on the main room floor, kitchen area and hallways, and demanded a cake knife to cut the cake and said it is the caterers responsibility to bring a cake knife. Once our captain *** showed him the signed contract by Mrs***, he said he didnt care and wanted one now. *** found a knife that wasnt a cake knife but that would work and the photographer family friend made his way back into the kitchen and jammed his finger into a year olds chest times saying " FIND ME A CAKE KNIFE NOW!!!" while putting his other hand on his shoulder squeezing it. This is very inappropriate and the parents of one of the kids has requested the family friend photographers information and I asked Mrs*** in an email for his info and she responded which one I had two family friends, but would not actually provide his information.The following letter is what we received from Mrs*** a few days after her event.Hello ***,
I have some feedback from our
wedding reception that I want you to bring to you address
I am deeply disappointed in
your wait staff. Not a single waiter or waitress asked the bridal table
or parents if they needed anything during the entire meal. We had to flag
down our own wedding guests to get us drinks, and water. The catering
manager just so happened to have walked by and I had to ask him to get me cups
so that we could have something to drink when we toasted. We had received
a very expensive bottle of champagne for a wedding gift that I had to drink out
of a plastic cup. I was under the impression that there would be water
goblets on the table, which is something you had said at our very first meeting
(that you place the napkins in the goblets to make it look nice), but when I
got home to read my contract, I see that is not something that was in the
contract, so I feel mislead by our conversation
My biggest complaint is that
one of your waitresses was rude. Not only to my Maid of Honor, but also
to my photographer and my DJ. My photographer and DJ were not only
vendors at my wedding, they were guests and very dear friends of mine. It
is unacceptable to be interrupted at dinner to be told that the waitstaff was
not friendly. I was unable to catch her name, other than she was a
shorter, African American woman dressed in all black. She told my DJ that
he was supposed to release the tables for dinner, something that I was never
made aware of so therefore he wasn't either, and when he told her that he was
not doing that because it was never outlined, she proceeded to go to the
catering manager behind the curtain and proceeded to say "nasty
things" about my friend. When my maid of honor asked if the coffee
table could be moved (because it was set up in the photo booth area right next
to the prop table so it was very easily distinguishable) I am told that she
became visibly irritated and asked her where to move the coffee table to.
I understand that we moved the photo booth over more towards the wall than was
outlined in the seat map, however common sense would be that if there is a
table full of props next to that area, then maybe a different area should be
chosen for the coffee. Regardless of the seat map, the attitude is NOT
acceptable.
The food was very good and
flavorful, however the bridal table all complained of cold food, including the
roast which was under a heat lamp. Thankfully, most of my guests did not
have this complaint, so I'm not sure what happened or if they were trying to be
nice, but I expected to pay for hot food.
I am unsure if I am going to
recommend your company to other brides, because I feel that every time we had
to talk, it was because of something that was either miscommunicated to me or
because of the huge disappointment in your waitstaff. I was at a wedding
earlier this year which was catered by one of your competitors with ValleyDale
and my husband and I both agreed that maybe we should have gone with them,
purely because the day of service was excellent. Good tasting food will
only go so far. Please feel free to contact me for any further questions
In response to her letter, we have the following answers or responses to her accusations. The dinner was started early due to the DJ announcing for the food to start without first asking one of our staff if dinner was ready. I understand he was a friend of the family doing the DJ ing however he was very rude to our staff and my staff only asked him if he would release the tables over the microphone to make dinner go quicker and his response was "are you going to pay me"? Most of our DJ vendors we have worked with the past years in business always release the tables but the family friend didn't want to work with our staff The food was just put in the chaffing dishes and is required to be in the chaffing dish minutes before eating however the bridal party started early and was mainly due to the DJ announcing the start with food without asking our staff if dinner was ready. If Mrs*** claims her food was cold I apologize but my staff told the DJ to wait after he made the announcement and his response is This is my time for a break. In her claim to the Revdex.com she says that her and her guests experienced cold food but then in her email to us above she said just the bridal tables food was cold and the guests food wasn't. Also she claims to not have had water glasses or champagne glasses for her event that she thought she was getting. I have attached a copy of her signed invoice to show that she did not order them nor were they included in her package price. She chose a package with NO beverage service however we gave her free Coffee with the package when she booke our services. This $per person package price has never included any beverage service however we do have higher package prices that do include the water glass service however per attached email she said she wanted the $package with the coffee for free. You will see in the signed final invoice on the last page that it states NO Champagne toast The email below is what we sent to her after we met doing a tasting last April 2014.
Thank you for coming in last night. We
hope you enjoyed the food and presentation. Currently we still have
your date open and available. We discussed the $package with
free coffee.In response to the email from Mrs*** she states she had to flag our staff down to get drinks and water. We have no problem serving any beverages except alcohol which we are not allowed to serve because the banquet hall has their own liquor license and is licensed to serve the beverages with their bartenders. Same goes with Champagne toast, it says on our contract No champagne toast which again was signed by Mrs*** and if she did order champagne that was to be between her and the banquet hall. She should have said yes to the champagne toast prior to signing off on the invoice and we would have asked her if she needed champagne glasses. The banquet hall carries the liquor license NOT PC Events. Also in response to the napkins in the water glasses we do place them in the glasses but Mrs*** wanted the less expensive package and we gave her free Coffee. Again please see attached signed contract reflecting there was no water glasses, champagne glasses but we did give her free appetizer and coffee. Im not sure who was rude Honestly the staff we had at your event works almost every wedding we have and others too. They have always been very professional and always go out of there way to make sure the clients event is going well. I am sorry if you felt they didn't go out of their way. I asked each and every team member that worked if anyone was rude or saw anything and the only responses we had was from the DJ and Photographer. Their is also another issue with the arrival time. I have all documented clocked in time cards showing ***, ***, the boys arriving at Valley Dale at 3:PM not a half hour according to above or an hour late according to Mrs ***s cake person. If she got there an hour before the event then how could she claim we weren't even there?? *** and *** arrived at 2:P.M.. Regardless of the minute time the event was set up over minutes before the event was suppose to start. The banquet hall manager can back this up as well I am not sure why the time frame was brought into this complaint, but no one was late I have also attached an email from Mrs*** stating her cake person whom is our understanding she is a friend as well, sent the following TEXT message about one of our staff members. The African American person she is referring too is *** who is very upset about the wording and description off how she is describing someone in a text message and that she thinks its Funny by stating LOL Please review the message below via TEXT from her cake person " I was a little shocked I got there an hour before the event and they werent there yet then after they arrived some tall black lady kept giving me mean looks LOL!!" Sent from mobile"Mrs*** also stated that one of our staff members went behind the curtain?? to say nasty things about whom?? What was said and whom hear the nasty things?? If she did say anything mean or negative then she should not be working for us and or in our industry as customer service is our priority however not one of our staff nor the banquet halls staff no anything about this. The request to move the table where the coffee was at was done and taken care of. I am not sure why your Maid of Honor said it was unacceptable. I agree is she wasn't nice about it but we have a hard time with this because these girls and guys have been doing this for our company for a long time and have never heard of this many accusations from various friend vendors. We work with many vendors doing to weddings every weekend and do not or have not experienced any of these issues. All of the DJ'S, photographers, Florists, Cake Specialists, banquet halls, etc all work together to make things happen and a fun memorable event. I am sorry if we did anything wrong. Why did our staff not hear any of these issues except the DJ comment and Photographer comments till after the event. If there was service issues we wish the bride or groom, family member, or someone would have said something that evening so we could correct whatever wasn't going correctly Our staff received many great compliments from the guests and parents of either bride and groom not sure which. There was also a person in a wheel chair that *** and *** helped wheel out and they were raving about our services and food. I understand the most important guest especially on the biggest night of their lives is the BRIDE AND GROOM, however if no one is saying anything negative or our client is not happy with some of the services we cannot fix something after the fact and the event. Mrs*** received a free appetizer, free coffee, we placed her center pieces free of charge and tore down the buffet line to accomodate her to utilize the dance floor area. We are not offering any refund. If Mrs *** would like to email us we can discuss some alternatives for future discounted catering or gift certificates for any inconvenience or non service issues she felt she didn't receive. We value our client and have been doing so for over years. Also in regards to the African Americans that did work the event there was on our staff and from Valley Dale including a family friend of Mrs***s that was helping with party favors, etc. If you or anyone has any questions feel free to call or email us Thank you
There are too many inacurate accusations here. We attached the signed final contract and invoice that clearly showed what our client was receiving. We could go back and forth on many issues that occured with her event. I wish them the best of luck and
apologize for any misunderstanding or
miscommunication We wish her well and appreciate her business. Thank you
I have reviewed the response made by the business in reference to complaint ID[redacted]. I do not believe that we will come to an agreement. I still feel that this handled poorly, however I do not wish to continue this dead-end argument.