PC Financial Insurance Broker

Overall, STAY AWAY FROM THIS COMPANY!! - [redacted] If I could rate this company a 0/star, I would- But unfortunately I had to give a starI have been with PC Insurance for years now and recently got marriedMy husband and I thought it would be a good idea to join insurances to save costsWe called in a total of separate occasions and spoke to different associates; ***, [redacted] , [redacted] , [redacted] and lastly the MANAGER (who called us, my husband didn't get her name)- Each conversation lasted approximately HOURS per employee! - WASTE OF TIME When I initially spoke to ***, she gave me a quote for the combination of my husband and I, which was $***/monthWhen I called a second time, [redacted] gave us a quote on home insurance, which was $***/monthThird call, [redacted] confirmed everything and told us what our quote entailed; auto insurance which included a $**/year ' [redacted] and a $**/year [redacted] for each of us for $ [redacted] a monthI asked that BOTH those 'add-ons' [redacted] be removed as they weren't necessary, she said 'sure', put me on hold and then HUNG UP ON MEI called back a fourth time; spoke with [redacted] and told her about my conversation with [redacted] - [redacted] said that she could carry on where [redacted] left off - NO APOLOGY NOTHING So we carried on, but in the end when I asked [redacted] my final monthly payment for my husband and I (expecting it to be significantly cheaper [redacted] ), - IT WAS THE SAME, if not a $ [redacted] MORE; $ [redacted] I was shocked and inquired further [redacted] I told her that that wasn't fair [redacted] I told her that the "numbers weren't making sense" [redacted] I didn't understand but could tell she was eager to get off the phone with me as I was asking so many questions [redacted] I talked to my husband that evening and even HE was confused, so he called in a FIFTH time and spoke to [redacted] [redacted] We tried to explain how we were misinformed when [redacted] finalized the new policy as we were told different things from different people and eventually she said that the MANAGER would contact us The MANAGER called my husband the next day [redacted] My husband explained how the numbers didn't add up and we were now paying $ [redacted] MORE than our initial quote ($ [redacted] to $ [redacted] ) [redacted] ALL DUE to the MISINFORMATION of her employees [redacted] My husband asked about what [redacted] referred to (the "money owing from my previous policy"), [redacted] - [redacted] ?!?!?!?!!? - ARE YOU KIDDING ME?!?!?! My husband and I got [redacted] into accepting a policy using INACCURATE information and instead of the MANAGER accepting responsibility for her employees' actions, [redacted] My husband and I would have just been satisfied with keeping the same monthly price of $ [redacted] if [redacted] as we INITIALLY thought that was INCLUDEDOR vice-versa, that the price would be cheaper [redacted] The manager ended the conversation by telling us that we have 30-days to end our policy if choose My husband and I are EXTREMELY disappointed with the lack of customer service this company offered and will surely be seeking another insurance company to work with - STAY AWAY SEEKING CUSTOMERS!!

Bait and hook approach: quote insurance costs lower than what they will actually charge after you commit to their insurance and your policy commences

I'd also like to report a similar experience I had that sounds very much like the previous review We've called in 3-different times to speak to rep's to confirm and plan for our new car, and what the rate would be when my partner get's her GThe story is always the sameThe price that gets put on our policy is outrageously higher than what was promised on the phone, and confirmed by the representative I even offered a recording of the phone call as evidenceThey were not interested in hearing it, [redacted] Long story shortI'm not renewing In my experience this company has been extremely dishonest