PC Fix

Grantham University apologizes for any inconvenience to Mr [redacted] during this periodWe try to make all processes user friendly and appreciate hearing when they are not so that we may correct these issuesWe will certainly accept the returned book for a refund and apologize again that the email system did not work in this casePlease ask Mr [redacted] to return the textbook to:Eagle Educational Resources, [redacted] ***, KCMO 64161I have already requested that the refund of $be processed and Mr [redacted] should see that on his account soon

We believe we have resolved this complaint directly with the studentThis was a misunderstanding involving the use of the term "government issued identification." The student thought we meant military id and we simply mean a valid, government issued identification, which can be a driver's license We have since spoken to the student directly and received a copy of her valid government issued identificationShould the student have any other concerns, she can contact the Ombudsman directly at [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Well if you, look on your [redacted] site a student posted he recieved a disbursement schedule from his financial advisor, if you guys did not want students to recieve this you should not have given it to one studentYou guys are unorganized and it's pretty sadOnly way to reach out and get any response, not just from me but from a handful of students is through [redacted] I get people all the time send me private messages, to see if they are getting the same information as mePoint blank, it's sadGet it together Regards, [redacted]

Mr [redacted] started receiving delinquent email notifications from Grantham in October and at that time he was able to log into his student account and check the balance or contact the Business Office to dispute the charges or set up payment arrangementsHis account was sent to collections in June but we have contacted the collection agency and pulled the account back to GranthamMr [redacted] can contact Carlotta Sanders, the Debt Resolution Supervisor at ###-###-#### or [redacted] to set up agreeable payment arrangementsI apologize if Mr [redacted] was unhappy with the instruction in his coursesGrantham University strives to keep our students satisfied and regret that we were not able to do so in this case

We regret this situation and apologize for the confusion this has causedAfter a review of Mr [redacted] ’s degree program, he did enroll into a program that was credit hours, which included the [redacted] Physics II course in questionIt appears that he submitted his application for graduation prior to a degree audit being completed by the universityThe degree audit process, which is in place to ensure a student has met all the requirements for a degree despite errors in processes or communications, identified that he only completed credit hours, credit hours short of the credit hours required for graduation with the degree Specifically, he is missing a foundational course, Physics II, a required course in the degree program In order to award the Bachelor of Science in Computer Engineering Technology, Mr [redacted] needs to complete [redacted] to meet the degree requirements Mr [redacted] has all the options available which Grantham University offers in order to obtain the required credit Specifically, he can take [redacted] Physics II (Mr [redacted] will not be charged for this course), apply for PLA credit (Grantham will waive the fee), or take a proctored challenge testMr [redacted] should contact the Dean of the College of Engineering and Computer Science, [redacted] , to further discuss these optionsShe can be reached at [redacted] or ###-###-####

[redacted] began attending Grantham University in July and has used federal student aid funds the entire time she has been at Grantham After reviewing her account, we have determined that the amount of her financial aid disbursements have been consistent and processed within regulatory timelines and university policiesThere have been no delays in processing her refunds, all were processed timely and in accordance with federal regulations and university policiesOur review of her account shows no discrepancies All charges and refunds are accurateWe see no reason to write off or erase her debt Ms [redacted] still has the responsibility to repay her student loans Ms [redacted] did not raise any of these concerns during her time at Grantham University The Ombudsman did not receive any notification that she was having issues communicating with the Financial Aid department A review of her record does indicate that she mentioned something to her Student Advisor recently who in turn contacted Financial Aid for herOur Financial Aid department has attempted to contact Ms [redacted] telephonically but her number was not in service

Ms [redacted] is encouraged to contact the University [redacted] if she is having issues getting a response from someone at the University Contact information for the [redacted] is [redacted] Ms [redacted] should be receiving her refund in 3-business days

I regret that Ms [redacted] has had an unpleasant experience We have noted the phone number ###-###-#### as Do Not Contact in our system and will no longer attempt to contact anyone at that number At this time, I'm unable to say what happened to Ms***'s previous written request for Grantham to stop contacting her but can confirm that all attempts will stop immediately If Ms [redacted] has any further issues, she can contact me at [redacted] or the Ombudsman at [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:When I started at Grantham I was informed by Mr [redacted] that Grantham had one of the top accreditations I didn't ask any more questions after that I Upon enrolling in Grantham I explained to Mr [redacted] when he was selecting my classes that he not put me into two classes that required me to write papers, due to a PCS Move , Conferences and military classes, but was enrolled in two writing classesI informed my academic advisor ( [redacted] ) but because she was sick, I spoke with ***I informed him that I was upset that grantham had lied to me about their accreditation this was on Feb an that I had spoken with my Army education Center an they informed me to finish the classes and they would transfer me to a school that would take the credits I had from GranthamThat I would be filing a formal complaint against them for their practices an misleading Army Soldiers I was also told that I was going to be dropped from my classes because the college had not received my high school transcriptI informed the school that this was unfair for me to do all of the work an then just not receive credit because I was not informed of thisI emailed my instructors for a extensions on late work turn in an was told it was ok they would work with me and not to miss daysI logged into grantham an worked in each class but for some reason I was dropped from one class and not the othersI informed my academic advisor that I had logged in an she was like she couldn't do anything an she treated me differently after I advised her that I had complained about their school and practicesI Submitted all of my work in all classes but was dropped from orientation an given a D and FI completed all assignments in each classI only missed a couple of post from discussion at black boardthe instructor's did not grade my work that was turned inThe school was upset because I complained to the army about their practices against soldiers and targeted meand they did not want to help meThe veteran services dept of grantham had to step in for them to fix my issue about the high school diplomaPlease ask them to review all of my assignments and why they were not gradedI attached a couple of my assignments to prove that they did not grade my work fairlyI have a copy of all assignments an request that they be graded fairly I have all emails an phone records as well.Regards, [redacted]

Ms*** received approximately $1,on her card on 6/15/2015. She has received all of her aid for this academic year and will be contacted by the Financial Aid department sometime in September to be repackaged for the new academic year. Ms*** spoke to *** in the
financial aid department this morning and he relayed this same information to her. We believe she may have asked the Student Advisors for her disbursement schedule rather than someone in Financial Aid but nonetheless, we now believe all of her questions have been answered. She may contact the financial aid office or the Ombudsman (***) at anytime if she has further questions

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because: I never received anything from the University until the end of the semester that I owed them money. I wanted the accounting data that I never got before classes started. I Stressed to Financial Aid and Enrollment that I was not able to pay out of pocket so please let me know. The University did not give me the opportunity to drop the semester. And again, I spoke with collections who said he would get back to me and he in fact did not get back to me to resolve any issues. The University did not advise me at all and they were not willing to help me with this situation. If they are unwilling to help I will contact a US Representative. This debt that I try so hard to avoid is hurting my credit and is creating a financial hardship. Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because:You guys are no good as wellI have plenty of emails to show and prove that I've contacted the financial aid department on several occasions and no one reached out to meBut you know what keep itGod has something for you ALL.
Regards,
*** ***

As an online institution, Grantham University remains vigilant in the identity verification of our studentsDuring the online enrollment process, your Admissions Representative noted inconsistencies and referred you to our internal identity verification process, which you elected not to complete
That is the email you refer to as a "scam" email requesting your social security numberOnce you successfully complete the identity verification process you will be allowed to continue in the enrollment process

After reviewing the situation, we have decided it is in the student's best interest to write off this balanceWe have contacted the student and believe she is satisfied with this decisionShould she have any further questions regarding her account, she can contact the Ombudsman at ***Thank you

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: Anytine, I ask questions to my financial aid officer *** she only gives my the staffed by law info"By law we have days to give you a refundUntil we are on better terms I feel like this message should stay to make others aware of the vauge information they giveWhile other students have a time frame when they will have their disbursements schedule I'm stuck with estimationsYou guys refer me to staff that no longer work their and I sit and wait for a response for two weeks and still nothing, then I finally get told from a woman in the business office *** *** quitI know my resources and I use them there is no mistakes who I communicate with its you guys
Regards,
*** ***

The Financial Aid Manager emailed and left a voicemail for Ms*** upon receipt of this complaint. The household size reported on Ms***'s FAFSA needed to be changed to what it was at the time the student submitted and signed the FAFSA. Ms*** emailed the Financial Aid
Manager the same day and the correction was made to her FAFSA. This will take care of Ms***'s issue with her financial aid packaging. I regret that Ms*** experienced this issue and have spoken to the Financial Aid department about it. If Ms*** has further issues, please contact the *** at ***

Mr*** attended Grantham University from July to January He earned his Computer Science (associate) degree and was enrolled in the Information Security System (bachelor’s) program when he withdrewAfter reviewing his student record, I do see that he notified his Student Advisor he
was struggling with the course material but I also reached out to his instructors and the only correspondence they had with him were requests for extensions to submit work or questions on assignmentsI do not see where he asked about specifically for help and did not receive itAs far as his bill, it has been sent to a collections agencyThe collections agency does add interest and fees to the debt so the amount due will change, monthly, but the current amount due is $I will request that a bill be sent to him from the collection agency as of August Because of the balance on his account, he can only request unofficial transcripts at this timeOnce the balance is satisfied we will release official transcripts to him

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
So, I keep contacting Grantham about things on my account, the business office tells me they are unable to assist me and the financial aid office says they can they just are being lazyI'm so tired of Grantham being so vague about my accountIt's pathetic,Tell me more about my student refund and stop giving me the run around
Regards,
*** ***

According to our records, Ms.[redacted] was using her VA benefits and Federal Pell Grant, and for most of her time at Grantham, her EFC was low enough that her Pell Grant eligibility was enough to cover what VA benefits did not. In the 14/15 Award Year, it appears the student received a pay increase...

which caused her EFC to go up and reduced her Pell Eligibility. At thte time that she was awarded aid for the July semester she received an award letter from the USDOE which showed the amount of Federal Pell Grant she was being awarded. So at that time, between the VA benefits and Pell Grant she was being awarded  she should have understood that she would have some out of pocket costs.She had many conversations with the staff in the Business Office and Collections departments regarding the balance and she had many opportunities to pay on this balance before it was sent to collections. She was sent 3 delinquent emails and Ms. [redacted] emailed the collections department 2 times and called 2 times within 60 days to discuss the balance. We would have set up any payment arrangements she would have asked for. We are sorry if Ms. [redacted] feels there was a misunderstanding. If she would like to contact the Ombudsman with future concerns please ask her to do so at [redacted]