PC Laptops

My Lenovo Desktop computer screen had things that looked like bubbles moving around on it and the curser wouldn't stop moving around. So you couldn't click on anything. I took it to Odgen PCLaptops and their technician Tyler checked it out. He tried to disable the touchscreen but the curser wouldn't let him click on it to get to the settings. He found if he put the palm of his hand on the screen it helped a little but not enough. He had me put my hand on the other side of the screen at the same time he put his hand on the other side. It stilled the curser so he could go into settings and disable the touchscreen.

He did all that in like 5 minutes! And if that wasn't enough he didn't charge me either!

Hello,Our District Vice President Andrew W [redacted] spoke with [redacted] He reports that she has been helped and is satisfied with the outcomeHe has also provided her with his cell number in case there are additional circumstances.Please let me know if you need anything elseThank you

I am legally unable to contact ***He requested to be placed on our do not call listI have however sent the below email and will wait for his replyFrom: Micheal O [redacted] Sent: Friday, December 18, 9:AMTo: ' [redacted] ' < [redacted] >Subject: Revdex.com CommentsHi ***,I just read your comments on the Revdex.com websiteI wanted to reach out to you as soon as possibleI am sorry to hear about the experience you had with one of my storesI would like the chance to make this right and make sure you are super happy with PC LaptopsThe number you provided with the Revdex.com is on our Do Not Call listLegally I cannot call that number unless you respond and give me permissionOr if you like we can correspond through email.Please let me know what works best for youI look forward to resolving this as quickly as possibleGratitude,Micheal O***Director of Customer Relations“We Love You!”Monday – Friday 9am to 5pm MDTOffice: ###-###-#### option | [redacted] @pclaptops.com | www.pclaptops.com

***, We will happily work with you to resolve this complaintHowever, we cannot locate your order in our system with the information you have provided to usWe have searched our records for your name, phone number, email address, and billing address with no matchesPlease respond with the contact information (Name, phone, email, billing address) that was provided at the time of purchase.We look forward to your response and wish to resolve this for you quickly! Thank You, Ammory L***Director of Customer RelationsPC [email protected]

Responded to [redacted] via email:From: Micheal O [redacted] Sent: Thursday, January 7, 8:AM To: ' [redacted] @aol.com' < [redacted] @aol.com> Subject: PC Laptops & Super Easy BackupHi [redacted] ,My name is Micheal and I am the Director of Customer Relations for PC Laptops and Super Easy BackupI received notice from the Revdex.com regarding some concerns you hadI reviewed your account and verified the refundYour account has been closed and your card information removed from our systemI want to do everything I can to make sure your 110% happy with usPlease let me know what I can do to help.On a side note PC Laptops is a sister company to Super Easy BackupI look forward to your responseFare thee well,

[redacted] , We are incredibly sorry about the problems you've had in getting your phone repaired at our Murray locationPlease stop by the store when you have a chance and we will process a refund for the $you paidWe will also provide a phone case and tempered glass screen protector free of change for the hassle.Please let us know when you can stop by the store so we can ensure the manager is available to process your refund.Thank you.PC Laptops Customer Relations

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

[redacted] , Thank you for bringing this to our attentionWe apologize for the lack of communication you have received from our West Jordan locationI am forwarding this on to our District Manager for review and follow-upYou will be receiving a call today with information regarding your computerAgain, we apologize this has taken so long to be resolvedThis will be taken care of as fast as possible so your daughter can get back to her schoolwork.Thank you, PC Laptops Customer [email protected]

***, I apologize for the experience you had in our store. At PC Laptops, we always do free virus and malware scans to determine if that is the cause of the problem you are having with your system. In this case, you already knew you had a virus so there was no reason why we needed to do a... complimentary scan. While we always do free scans and diagnostics, we do not repair computers for free. I understand your frustration at driving up and it seems we should work on the wording of our advertisements in the future to avoid any further confusion.We're sorry we couldn't be of more assistance and we will work on making sure all of our employees are able to express the difference between a free evaluation and a paid service going forward. We appreciate you taking the time to let us know where we can improve. We wouldn't be in business after more than 20 years without knowing what we can do better!Please let us know if there is anything we can do for you to make up for this poor experience!Thank you,PC Laptops Customer Relations

Received 256GB SSD to use as an external drive Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

***, We apologize for the misinformation provided by one of our employees in the Orem store. We will be providing additional training to the staff at that location to prevent this from happening in the future. Because of the hassle, we would like to provide you with a free SSD upgrade. We want... to make sure you are completely satisfied with your PC Laptops experience!Just let us know when you would like to stop by and what size SSD you were looking at so we can have it ready!Thank You, Ammory L***PC Laptops Director of Customer Relations

Complaint:
***
I am rejecting this response because: Andrew W*** claims that I am satisfied I am not, but there's nothing else I can do about it unless I want to spend several hundred dollars on home backup support I still feel that this service was misrepresented to me as being included with what I was already paying MrW*** has given me his cell phone number to call at any time for help That may alleviate the problem in the future, but to state that "the client is satisfied" is a misstatement We'll see what happens
Sincerely,
*** ***

Our District Manager (Brian S***) is working closely with *** to resolve his computer issues

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

I am legally unable to contact [redacted]. He requested to be placed on our do not call list. I have however sent the below email and will wait for his reply. From: Micheal O[redacted] Sent: Friday, December 18, 2015 9:59 AMTo: '[redacted]' Subject: Revdex.com...

CommentsHi
[redacted],I
just read your comments on the Revdex.com website. I wanted to reach out to you as
soon as possible. I am sorry to hear about the experience you had with one of
my stores. I would like the chance to make this right and make sure you are
super happy with PC Laptops. The
number you provided with the Revdex.com is on our Do Not Call list. Legally I cannot
call that number unless you respond and give me permission. Or if you like we
can correspond through email.Please
let me know what works best for you. I look forward to resolving this as
quickly as possible. Gratitude,Micheal O[redacted]Director of Customer
Relations“We Love You!”Monday – Friday 9am to 5pm MDTOffice: ###-###-####
option 4 |  [redacted]@pclaptops.com | www.pclaptops.com

Hello,Our District Vice President Andrew W[redacted] spoke with [redacted]. He reports that she has been helped and is satisfied with the outcome. He has also provided her with his cell number in case there are additional circumstances.Please let me know if you need anything else. Thank you.

[redacted],  We will happily work with you to resolve this complaint. However, we cannot locate your order in our system with the information you have provided to us. We have searched our records for your name, phone number, email address, and billing address with no matches. Please...

respond with the contact information (Name, phone, email, billing address) that was provided at the time of purchase.We look forward to your response and wish to resolve this for you quickly! Thank You, Ammory L[redacted]Director of Customer RelationsPC [email protected]

Responded to [redacted] via email:From: Micheal O[redacted] Sent: Thursday, January 7, 2016 8:37 AM To: '[redacted]@aol.com' <[redacted]@aol.com> Subject: PC Laptops & Super Easy BackupHi [redacted],My name is Micheal and I am the Director of Customer Relations for PC Laptops and Super Easy Backup. I...

received notice from the Revdex.com regarding some concerns you had. I reviewed your account and verified the refund. Your account has been closed and your card information removed from our system. I want to do everything I can to make sure your 110% happy with us. Please let me know what I can do to help.On a side note PC Laptops is a sister company to Super Easy Backup. I look forward to your response. Fare thee well,

Received 256GB SSD to use as an external drive. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]