Pc Magic USA

Hello, According to [redacted] the number she called was not of our company as she got in touch with some other company having a website http:// [redacted] .com which is not usHad she contacted us for any kind of help and support our representative are available 24/According to the contract that [redacted] signed with us all the documents with complete invoicing, welcome email and all the company contact information was provided to her for future references and a copy of the same was sent on her email address as well for her ease of accessShe got in touch with some other company instead to contacting us as our website is “http://mypcmagic.us “ and she contacted “http:// [redacted] .com” that is why she is having all these questionEven though she have all the information with her and she have mentioned our web address as the bottom of the letter still she have never contacted us for any kind of help or for any kind of refund or cancellation, We do offer 30day full refund however to get the refund or to cancel the services one have to notify us so we can work on itOur refund and cancellation policy is clearly mentioned on the welcome document that was sent to her and the same is mentioned on our website as wellWe believe [redacted] have some confusion as she got in touch with wrong company instead of contacting usWe are legit business and serving our customers from past one year and this is the first time someone has a problem and we believe that this is because she contacted wrong company instead of contacting usIf there is some other information or documentation required from our side we are always available, We are a customer oriented business and customer satisfaction is our priority, Kindly let us know if we can do something for [redacted] Thanks and RegardsPC MAGIC USA INC [redacted] Chantilly, VA, [redacted] USA Ph# [redacted] / ###-###-#### Email : [email protected]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me The websites were a bit confusing because they are very similar I just wanted to make sure that this was a real company and not some scam that they were trying act like another company
Regards,
*** ***

Hello, According to [redacted] the number she called was not of our company as she got in touch with some other company having a website http://[redacted].com which is not us. Had she contacted us for any kind of help and support our representative are available 24/7. According...

to the contract that [redacted] signed with us all the documents with complete invoicing, welcome email and all the company contact information was provided to her for future references and a copy of the same was sent on her email address as well for her ease of access. She got in touch with some other company instead to contacting us as our website is “http://mypcmagic.us “ and she contacted “http://[redacted].com” that is why she is having all these question. Even though she have all the information with her and she have mentioned our web address as the bottom of the letter still she have never contacted us for any kind of help or for any kind of refund or cancellation, We do offer 30day full refund however to get the refund or to cancel the services one have to notify us so we can work on it. Our refund and cancellation policy is clearly mentioned on the welcome document that was sent to her and the same is mentioned on our website as well. We believe [redacted] have some confusion as she got in touch with wrong company instead of contacting us. We are legit business and serving our customers from past one year and this is the first time someone has a problem and we believe that this is because she contacted wrong company instead of contacting us. If there is some other information or documentation required from our side we are always available, We are a customer oriented business and customer satisfaction is our priority, Kindly let us know if we can do something for [redacted]. Thanks and Regards. PC MAGIC USA INC [redacted] Chantilly, VA, [redacted] USA Ph. # [redacted] / ###-###-#### Email : [email protected]