PC Rebuilders & Recyclers

Initial Business Response / [redacted] (1000, 5, 2015/07/29) */ We apologized to [redacted] and sent her a refund check on July 14,

Initial Business Response / [redacted] (1000, 5, 2015/05/02) */ MS [redacted] spoke with [redacted] from our Tech Support Department who also emailed her when she received the batteryI think that the letter was sent the day before we actually got in contact with her she was happy to receive the battery and said everything was fine Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company contacted me and resolved the issue the next dayBattery replacement was sent via overnight parcel and I am satisfied with the outcome to date

Our Tech Support staff is calling [redacted] with the following informationThe package has been en-route since 10/13/and should be arriving any day nowTech Support is also calling her with this informationWe apologize for her inconvenience

Initial Business Response /* (1000, 5, 2015/10/10) */
I want to apologize to ***, we learned that here initial computer was damaged on December 18, and sent a recall label to herWe received the damaged computer on December 23, and because of the holidays was not able to send a
replacement until January 8, That is the last indication that *** was not satisfied with the replacement product
Base upon this correspondence, I have notified or Support and Sales staff of ***'s complaint and one of those Individuals will attempt to contact her on Monday October

Initial Business Response /* (1000, 8, 2015/05/27) */
Resent the recall tag to different email addressesReceived the equipment on 05/27/and are in the process of issuing a refundWe are sorry for her inconvenience, sometimes when the computers (they are refurbished) are shipped out,
problems arise that did not occur when the unit was bench tested

Initial Business Response /* (1000, 5, 2015/07/29) */
We apologized to [redacted] and sent her a refund check on July 14, 2015

(The consumer indicated he/she DID NOT accept the response from the business.)
I had no issue with the internet I shipped my computer in to get fixed called in asked for a supervisor first thing, when you call them they transfer you to technical support who never calls you back. I was switch to them anyway.got the so called owner of the company who wouldnt let me speak was rude im not the only person who was on the call who heard him. I tried explaining about how bad his employees were as I have been hung up on lied to about calls back, which the owner himself said he call back in 20 mins never did.he also stated he never spoke to me before another lie cause when the keyboard broke he extended our warranty. All I was calling for was to see where my computer was cause they had it near a month no information on what was going on. They were supposed to have shipped it out the 12 of October still no computer. Big question where is my computer I paid for and they were supposed to fix

Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
From my records, the customer ordered a desktop computer on June 5 and was shipped on June 8. On August 13th I have a notation that there was a issue with a keyboard and a replacement was shipped....

On September 16th I have a notation that the system will no longer power on. I cannot address here issues about the owner lying, not specific enough. We provide refurbished computers not internet - when things do not work properly we make every effort to address the issue and try to act professionally with reasonable people.

Initial Business Response /* (1000, 5, 2015/05/02) */
MS [redacted] spoke with [redacted] from our Tech Support Department who also emailed her when she received the battery. I think that the letter was sent the day before we actually got in contact with her she was happy to receive the battery and said...

everything was fine
Initial Consumer Rebuttal /* (2000, 7, 2015/05/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company contacted me and resolved the issue the next day. Battery replacement was sent via overnight parcel and I am satisfied with the outcome to date.

Our Tech Support staff is calling [redacted] with the following information. The package has been en-route since 10/13/15 and should be arriving any day now. Tech Support is also calling her with this information. We apologize for her inconvenience.