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PC Repair Center

Computers - Service & Repair, Computers - Sys Designers & Consult, Computers - Network Security, Computer Consultant, Computers - Programming, Computers Hardware, Software & Services, Computers - Networks

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PC Repair Center Reviews (4)

Satisfaction rating: 
User Reviewer9814090

PC Repair Center support team has 100% customer satisfaction
guarantee policy in place
""> Talked to client about risk involved by doing repair
(before he checked the PC in to our shop) and he was aware of risk associated with doing such workClient DID
approve the repair knowing the riskLaptop is picked up when the PC was working good and powered with media buttons.We
Successfully replaced
power jack in computerLaptop is not able to power with power on
switch However laptop is able to power on
with media buttons
Customer got $off the original Jack install
price and the computer is working great and powers on fine with media buttons and customer can use this PC with no problem at all! If he wants to power the PC with power switch and not the media button, we are willing to have the customer buy the Motherboard and we will do the labor for FREE
There is always a risk with working on technology itemsWe, at the PC Repair Center always do more then any other place to work with our customers to resolve any issue that comes up during the repair processPlease give us a chance to help you to
If customer wants to get a new motherboard installed, the price for a new motherboard is $with days warranty.Thanks a lot!


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Satisfaction rating: 
User Reviewer1047386

Review: I brought my ASUS laptop in because the power jack on the computer was malfunctioning. They said they would be able to repair it, but there were "risks." They repaired the power jack, but now my power button doesn't work. The owner tried to convince me that I didn't need the power button and that I could turn on the computer thru another way. I asked them to tell me how much it would cost to repair the damage they caused fixing the power jack. They told me it would be $500+ to repair that. I went back and forth with the owner/manager. My laptop was at the repair center for 4 weeks while we went back and forth. When I went to pick up the laptop, they still wanted to charge me for the power jack. I talked to the owner again, and he finally charged me $49 for a diagnostic fee. I told him that he should fix the problem that he caused, but he kept on telling me there were "risks." I told him he took the risk of repairing the power jack by soldering it instead, and the risk didn't pay off. He broke it, he needs to fix it. He accused me of trying to rip him off.

The owner has no business sense at all. If I took in a laptop and made a repair but in the process caused another problem. Id fix the other problem and eat the charge for doing so.

Buyer beware when you take your computer here.Desired Settlement: Repair my laptop to make the power button functional again with no charge.

Business

Response:

PC Repair Center support team has 100% customer satisfaction

guarantee policy in place.

Talked to client about risk involved by doing repair

(before he checked the PC in to our shop) and he was aware of risk associated with doing such work. Client DID

approve the repair knowing the risk. Laptop is picked up when the PC was working good and powered with media buttons.

We

Successfully replaced

power jack in computer. Laptop is not able to power with power on

switch However laptop is able to power on

with media buttons.

Customer got $100 off the original Jack install

price and the computer is working great and powers on fine with media buttons and customer can use this PC with no problem at all!

If he wants to power the PC with power switch and not the media button, we are willing to have the customer buy the Motherboard and we will do the labor for FREE

There is always a risk with working on technology items. We, at the PC Repair Center always do more then any other place to work with our customers to resolve any issue that comes up during the repair process. Please give us a chance to help you to.

If customer wants to get a new motherboard installed, the price for a new motherboard is $350 with 45 days warranty.

Thanks a lot!


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Satisfaction rating: 
User Nicky P.

Great place and very fast repair. I had my home office setup with PC Repair Center and they did an excellent job with 3 computers and 2 iPads. Also connected my printer and now I can print from all my devices. Thanks Sammy!


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User Reviewer1047391

Review: I took my laptop in to repair the back pannel which was slightly splitting apart from the screen at one of the corners. I was told that this was something that could be repaired by them. While my laptop was in there possession I was notified by them that the technician working on my laptop was having issues with the screen. The repair shop had to replace the screen and screen cable because they could not figure out why the screen was staying dim. After the second week of being in the shop the technician called me and said that my laptop's motherboard had somehow "malfunctioned" and needed to be replaced. When I finally received my laptop, the back pannel and screen were simply glued together with a hot glue stick like substance. The technician said, "I know it doesn't look good but it't the best we could do." Nonetheless, I took my laptop home and at least attempted to give it a chance. I returned to the shop no less than a week because the same back pannel that was glued together was again, splitting from the screen. This time the screen split apart from one entire side and around the bottom of the screeen. I also mentioned to the technician that the HDMI connection would work intermittently. The technician agreed to take my laptop back and "fix" the problem. After a week of it being at their repair shop, the decision was made to order a new "replacement" pannel which would fix the problem all completely. The shop said I could pick up my laptop and they would order the parts for me. I would recieve a call from them as soon as the parts came in and they would replace the pannel while I waited. It has now been close to three weeks, I have called them to ask for the status on the parts. I feel like I have been given the run around, one of the phone calls I received from them was to find out the model of my laptop. This did not make sense to me as they already had my laptop in their shop and should have had my information already. I feel like I took a brand new laptop with a cosmetic defect and now am carrying around a lemon. The screen had to be replaced, the back pannel had to be replaced and the motherboard which is what really bothers me had to be replaced. The technician said the parts have been ordered but this was close to three weeks ago. I should not feel as if I have to constantly and persistantly ask what the status is on repairing my laptop.Desired Settlement: At this point I am fed up with the wait. I have kept my patience and tried to work with them because I really liked my laptop. I feel as if I received an entirely different laptop. All my laptop had was a cosmetic defect, it did not need the screeen let alone the motherboard replaced. I feel as if it does not perform as it once did and to be honest I no longer desire having this laptop. I would really like to get a replacement laptop, one that has not been refurbished or for them to grant me what I originally paid for my laptop.

Business

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Category: Computers - Service & Repair, Computers - Sys Designers & Consult, Computers - Network Security, Computer Consultant, Computers - Programming, Computers Hardware, Software & Services, Computers - Networks

Address: 10618 Hageman Rd Ste A2, Bakersfield, CA, 93312-9111

Phone:

6615893700
(661) 589-3700

Website: http://www.bakersfieldnet.com/

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