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P.C. Richard & Son Inc.

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P.C. Richard & Son Inc. Reviews (349)

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User Reviewer5541589 time 25.03.2018

Tell us why here...As previously stated this customer has to contact our bedding supervisor in order to try to resolve their issue. She is the only person that can make a decision regarding bedding issues. [redacted] or call her at ###-###-####.


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User Reviewer1671183

Review: Purchased a GE refrigerator on 11/**. When ready for delivery i was told it was discontinued so had to get different model(salesman told me this one had issues with the energy saver)but I took it anyway. Six months other than horrible noises, all was well and then I had to shut the energy saver off because of water inside and out on the doors. The freezer and refrigerator reading go up and down anywhere from `1 to 10 for freezer and 34 to 40 for the refrigerator. Repairmen tell me that's normal. I am 72 years old and have owned a few refrigerators in my day, that is not normal. Service came and so far have changed the control panel, and the sensor in the refrigerator. Still the same problem exists and also every now and than water will pool on the top of the freezer draw (which the repairman saw) and was told that's normal also.I had an appointment (G E)for today which they call and cancelled. 2 times cancelled on me.P C Richard's answer to all of this is they don't have a dissatisfaction clause for there products.Ge which this is still under warranty, has given me no satisfaction at all. This refrigerator cost me, with the service contract 2,351.I don't feel after spending that kind of money I should have to deal with these problems. All I want is a refrigerator that works the way it is supposed to. Food in refrigerator freezes (had to throw away food) and freezer crystallizes.Desired Settlement: Just want a refrigerator that works so I am not having to sit here and wait for repairmen all the time.

Business

Response:

I have placed a return authorization on the customers invoice [redacted] so that she can now go to our Riverhead store to reselect a new refrigerator. She will have full credit of what she paid to reselect. I will have someone from my office contact her with the above information.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] After numerous times speaking to the one of the owners and the person from their service department ([redacted]) and being told in no uncertain terms that they would not and could not replace the refrigerator, I was forced to go to GE to resolve this issue. After working with them for some time, they finally were the ones to help me and are going to replace the refrigerator. The only reason P C Richards all of a sudden said they would give me full credit to pick out a new refrigerator is because they got the complaint from Revdex.com. I would never deal with P C Richards again as their policies certainly are not for the consumer.

Thank you

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,


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User Reviewer1671189

Review: Back on July **, 2013, I needed to buy an air conditioner, due to the excessive heat. I wanted a portable model, so that I could put it in my upstairs bedroom, which is a bit large. The salesperson showed me a floor model of an Amana Portable A/C, it looked OK and so I bought, not the floor model, but a brand-new one sealed in its box, using my credit card. Unfortunately when I brought this unit home and put it in the upstairs bedroom, it turns out that the A/C unit was defective and even when you stood right in front of it, you did NOT feel any cold air coming from it. It was about 90 degrees and I was sweating, even with the air conditioning turned on. I immediately realized that I had made a mistake purchasing this, and promptly packed the unit back in its box, and with receipt in hand wet back to the store to return and try to get my money back. This is when the store manager pointed out to me me -- a very sneaky clause that they had put right on the receipt, it is worded in such a way, that no matter if the unit or merchandize is in good working order or defective, once you open the box -- according to P.C. Richard & Son -- you are stuck with that item and they will only give you a store credit. This is what it says on the receipt: that if they deem an item Non-Returnable/Non Refundable (and an air conditioner falls within this definition according to them) the receipt states: "If opened and/or used, this merchandize is Non-Returnable and not sold on a trial basis:....". How in heavens name would I be able to tell if this item, sealed, brand-new in its box was in good working condition, unless I opened the box and took it out and tried it! To make matters worse they charged me $319.97 and taxes, for this useless piece of garbage. After a very nasty argument with the store manager, where I told him, that I did NOT want to keep that useless air conditioning, and that I wanted a afull refund, he refused and when I insisted that I did NOT wanted to keep the item, he just gave me a receipt for a store credit! I do NOT want to ever again shop at this or ANY P.C. Richard & Son store EVER AGAIN! I eant them to apply the refund to my credit card. I do not want their store credit!Desired Settlement: As I could not get P.C. Richard & Son to listen to me about me wanting a FULL refund of my money, and I have already returned to them the defective A/C unit, and as I do not WANT to use the store credit they gave me -- as I do NOT want to EVER shop there again! I want my full money refunded to me, as I believe that clause they have in their receipt is totally illegal -- as it forces the consumer to buy their merchandize, setting up a totally impossible condition on certain items you buy, so that thy don't have to be a responsible business and give their customers a fair service or sale.

Business

Response:

I will refund the $347.57 in question back to the customers American Express Card that they used to make that purchase and put a copy in the mail to them today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I checked with my credit card company and they verified that indeed the money was refunded.

Sincerely,


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User Reviewer1670693

Review: The installers of a washing machine and dryer, which I understand are independent contractors, cut a pipe so that the water flooded out of the pipe when the washing machine was turned on. PC Richard sent out someone to look at it who took dozens of photos and told me -- I was present for the photo taking -- that it was the worst install he had ever seen. I then was told by the [redacted] that I should get a plumber to fix it and that PC Richard would pay the plumber. I got the plumber and then PC Richard refused to speak to me any further, turning me over to the claims department. I have never received payment despite the fact that PC Richard came to my house several times for this problem.Desired Settlement: Pay my plumbing bill, which PC Richard has.

Business

Response:

Tell us why here...There is a damage claim that has been filed in our customer relations damage claim file and it is being handled by [redacted]. He has all the photos and bills regarding this matter. The customer should contact him at [redacted] to see what the delay is in processing this claim.


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User Reviewer1670695

Review: bought a stove from them november 2013 the burners just stop working they have been to my house four times tommorrow will be five times and they still cant fix it there answer is we will send somebody to fix it i cant keep taking time off work for this it the stove needs to be replacedDesired Settlement: a brand new stove

Business

Response:

Tell us why here...If the unit is not repaired after this last call we will issue the customer a credit to exchange or reselect.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The problem was not resolved. I can't accept the resolution. They had been to my house six times they say they fixed it and the next day the same problem happens I have to set up one more appointments.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Tell us why here...Customer has been issued a store credit on invoice [redacted] of what they paid for the range in question ($727.20 plus tax) to exchange or reselect. As per the terms of our extended warranty, the remainder of their extended warranty is satisfied by this exchange. If they want the same make and model they can call the store where their purchase was made and the [redacted] will make the arrangements for the exchange to be made. If they want to reselect to a different make and model they will have to go to the store to use the credit to reselect and if they choose a make and model which is more than the store credit that they have they will be responsible to pay the difference in cost. PC Richard will disconnect their old range and reconnect the new at no cost to the customer.


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User Reviewer1670951

Review: on 12/**/12 I returned a camera and PC Richard in [redacted], NJ issued a store credit Invoice No. [redacted] for $91.44. On 8/*/13 I went to PC Richard's store in [redacted] and wanted to buy another camera. I presented original store credit (which was always with me in my wallet) for the payment and to my surprised was told that I had no money in store credit. On further inquiry I was told that my store credit was used by someone else for a different amount and had purchased two TV thru invoice number [redacted]. When I have my original stroke credit in my possession how the store used my stroke credit for different amount than what it was issued for. This is clearly a fraud within their store. When I complained to their head office I was asked to file a police complaint!!!! Why I have to go thru all this chile I still have original store credit for $91.44 still in my possession? Why I have to suffer for poor security within their business?Desired Settlement: P. C. Richard must honor store credit issued by them and should not punish a [redacted] for their inability to detect fraudulent transaction by using fraudulent store credit using my store credit number. The store has all the information of a customer who used my store credit number for a different amount.

Business

Response:

Cutomer will have to contact our security department to resolve this issue. There is nothing I can do from this end to assist in this matter. They should contact [redacted] or they can reach him at ###-###-####. He will fully investigate this matter to see if fraud was actually committed by someone at that store or if was just an honest mistake that took place.


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User Reviewer1670697

Review: PC RICHARD & SON & THEIR SALES ASSOICIATE OPENED A CREDIT CARD WITHOUT MY CONSENT & KNOWLEDGE. BACK IN JANUARY 2015 I VISITED THE PC RICHARD & SON LOCATION IN BAYSIDE NY TO PURCHASE AN ITEM. AS I ENTERED THE STORE & WAS APPROACHED BY A SALES REP WHO ASKED WHAT I WAS LOOKING TO BUY & IF I HAD RECEIVED BY NEW PC RICHARD CARD (I DID GET A LETTER FROM PC RICHARD A FEW MONTHS PRIOR THAT THEY HAD SWITCH BANK. HE HELP ME WITH MY PURCHASE & ALSO EXPLAINED THAT HE WILL "HAVE TO SEND ME MY NEW CARD". AS I DID NOT HAVE MY OLD CARD WITH ME, I HAD TO ENTER MY SOCIAL SECURITY NUMBER WHICH IS NORMAL AT PC RICARD IF YOU DONT HAVE THE CARD WITH YOU. A FEW DAYS AFTER MY PURCHASE I RECEIVED A LETTER FROM MY CREDIT MONITORING COMPANY THAT A CARD WAS ISSUED. IT DID ALARM ME AND I HAD INTENT TO INQUIRE UNTIL 03/**/15 WHNE I ENTER THE SAME STORE TO MAKE A NEW PURCHASE & AGAIN WAS APPROCHED & QUICKLY ASKED IF I HAD RECEIVED "MY NEW CARD" WHILE MAKING MY PURCHASE, PC RICHARD BILLING DEPT ASKED WHICH ACCOUNT I WANTED TO PUT THE ORDER, MY REPLY WAS "I ONLY HAVE ONE ACCOUNT" SHE THEN INFORMED ME THAT I HAD ANOTHER PC RICHARD ACCOUNT OPENED AT THE BIGGINING OF THE YEAR (PLEASE NOTE MY 1ST ACCOUNT HAS $5,000 AVAILABLE). I TOLD HER I DID NOT OPEN & ACCOUNT & WHY WOULD I IF I ALREADY HAD ONE. I ASKED TO SPEAK WITH A SUPERVISOR & AFTER A NOT PLEASANT CONVERSATION WITH HIM HE KINDA DISMISSED ME & GAVE ME THEIR CUSTOMER SERVICE NUMBER. I HAVE BEEN CALLING PC RICHARD & BEING PUT ON HOLD FOR MORE THAN 20 MINUTES.Desired Settlement: I AM SURE THAT I'M NOT THE FIRST CUSTOMER AS I WOULD NOT HAVE BEEN AWARE OF THIS IF I DID NOT HAVE CREDIT MONITORING. I SPOKE WITH SYNCHRONY BANK & SINCE THE SALE REP PLACED THE PURCHASE ON MY NEW ACCOUNT I AM UNABLE TO CLOSE THE ACCOUNT. AT THIS TIME I WOULD PC RICHARD TO CLOSE THE NEW ACCOUNT WITHOUT IT AFFECTING MY CREDIT & WIPE IT OFF MY CREDIT REPORT AS I NEVER APPLIED FOR IT (WHICH I DID NOT).

Business

Response:

Tell us why here...This customer should contact [redacted] at [redacted] and he will be able to assist them in this matter. He is our in house contact person for the bank.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: I contacted [redacted] at pc richard on 03/**/14 as requested and gotten no reply.

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Tell us why here...This is a paperless application which is sent electronically via computer for approval to the bank for a credit card to be issued. If the customer wants to cancel this they should contact the bank at ###-###-#### and do so. Siince the customer willingly supplied their social security number to the salesperson, then what has the salesperson done wrong??? The bank will have the customers account number and only the customer can canel that account number once it has been issued.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I did not provide the sales person with my ss#. I entered it into your cash register to make a purchase since I did not have my card. This is normally procedure at pc richard and other businesses if you don't have your card. However I have contacted the bank and they set up an investigation. The bank saw the illegal transaction done on behalf of your salesperson as they too DO NOT any application showing I applied for a card. They are doing their own investigation into the matter. I find pc richard lack of concern and ability to review this matter very disturbing. I asked that the better business bureau also look into this matter to find out if any other complains were reported. The practice on behalf of the sales person was unethical as it was done for the sole purpose of commission and on the banks behalf a hidden way of increasing one's credit without them being aware.

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,


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User Reviewer1670709

Review: Two years ago I bought a whirlpool refrigerator (along with a stove, microwave oven & a dishwasher). Two weeks ago the refrigerator stopped working. Both sides stopped cooling, and had to throw out all the food that was store in it. I called the P.C. Richard, and they sent over a technician. Refrigerator is still under warranty. Technician informed me that he needed to order a piece, which he did and he came back two day later to install. With the new piece refrigerator stil was not working, he suggested we go to the store and pick out a new one for an exchange. That same afternoon I went over to the [redacted] st sore, to pick out my new fridge. The one that I chose they did not have in stock and would take 2-3 weeks for delivery. Salesperson gave me another option. He offered me an LG which he stated were the same dimensions as my broken whirlpool. Apparently that was not the case. Sunday the first delivery attempt was made. The delivery person came in, took measurements, did not attempt to offload the refrigerator form the truck and say the fridge would simply not fit in though my hallway since there's a radiator against the wall. They decided not to attempt to bring the appliance in. I then called P.C. Richard and explained the situation and asked to reschedule the delivery to se if they an attempt to get it in. The reschedule date was for today. The crew arrives and takes measurement and again states they will not attempt. I asked them if they can attempt to lift the (empty) refrigerator above the radiator, they said no. They don not want to lift anything. Then I asked if I could have the radiator removed if they bring the fridge in.they again said no. They will not attempt to deliver it, My father was there willing to remove the radiator which would give them enough clearance to move the refrigerator and again the refused to make the attempt. I called the store and asked to speak with a [redacted]. I explained the situation and he told me the best he could do is reschedule for,tomorrow for "heavy lifting"crew to come and make the move. So that is another day I need to take off from work and a third delivery attempt. I asked the manger why that crew want sent today considering the first delivery attempt didn't not go, he said there was not note on the account stating the issue. And once I asked what I would get for the inconvenience, they offered me nothing except for me to be available tomorrow for another 4 hours for get another delivery attempt. This is beyond poor customer service. 3 days off from work for a refrigerator and 2 refused delivery attempts.Desired Settlement: I want a credit for the full amount of the whirlpool refrigerator. It was a lemon.

Business

Response:

Tell us why here...Cutomer was given full credit of what they paid us for the Whirlpool refrigerator and the new refrigerator is scheduled to be delivered today. If this customer is looking for additional cocmpensation for time lost due to delivery issues they should contact the [redacted] of the [redacted] Store at [redacted] and he will be able to assist them with that.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I did not receive a credit, what I did get was a replacement refigerator after a week and a half from the initial call and two failed delivery attempts. Failed attempts because P.C. Richards sent me two delivery/ installation crews that did not even try to fit the refigerator into my house. Both times the refigerator did not even make out of the truck, nor did they attempt to remove the broken one. I had to wait for a THIRD delivery day, which meant another day off from work. I deserve to be compensated for the inconvenience due to the incompentence of TWO delivery/installtion crews who refused to even offload the refigerator from the truck. I ask for a credit/gift card of at least $200 to cover the food I had to throw out and for having to lose two days of work. The [redacted] offered no compensation for my inconvenience. Two weeks with no refigerator, and two failed deliveries.

....

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,


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Satisfaction rating: 
User Reviewer1670717

Review: Blomberg dishwasher was purchased from PC Richards in [redacted] on 10/**/14 for a total of $819.84. Purchase included installation service for additional charge of $125, which was to be rebated after installation. Dishwasher was delivered on 10/**/14, but installation was incomplete. Installer told me I needed to hire my own plumber to complete the installation. I called the store to complain. I was replacing a previous dishwasher in the same location, so all of the basic plumbing needed was already in place. A simple connection is all that was required. On 11/*/14, they sent another installer, but that installer could not complete the installation either. I called store again, and they sent a third installer a few days later. This installer did further work and then stated that installation was now complete. I ran the dishwasher the next day and it caused a flood, creating considerable damage to my kitchen and the ceiling in the floor below in my home. I went back to the store to complain to the salesman ([redacted]) and his [redacted]. They refused to send a licensed plumber to properly repair the installation and the damage. So I hired my own plumber to fix the installation. The plumber showed me that there was considerable damage to the plumbing under the sink caused by the PC Richards installer. My plumber repaired this damage on Dec. **, 2014 and properly completed the connection of the dishwasher at a cost of $220. I called PC Richards customer service several times to complain and was finally told to get an estimate to effect further repairs of the significant damage caused by the flood (damaged flooring under sink, sheetrock ceiling of floor below, and painting). I got an estimate from a contractor to repair the damage, which amounted to $950. I mailed this estimate to PC Richards in early January, 2015. About a week later, they sent an inspecting team to my home to inspect the damage and take photos. I waited over a week and did not hear anything. Then I had to follow up with several calls, and finally spoke to Lisa in January, who promised to pay for the repairs of $950 plus $220. But no payment was forthcoming, other than the orginally promised rebate of the $125 installation charge . I then sent a certified letter of complaint to [redacted], [redacted] of PC Richards and Son, dated Feb. **, 2015. As of today, March **, 2015, I have still not received any payment for the repairs resulting from the faulty installation of this dishwasher. ,Desired Settlement: I am asking for a cash payment of $1170 to pay for the repairs to my home, plus $200 to compensate me for all of my time and trouble for a total of $1370.

Business

Response:

Tell us why here...This issue is now a small claims court case which is scheduled for April [redacted] unless [redacted] settles this claim with this customer out of court. We have forwarded the estimate of the cost of the repairs plus the plumbers fee to [redacted] and they should be contacting this customer with a settlement prior to the court date otherwise they will be going to court to resolve the issue there.


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User Reviewer1670727

Review: I purchased a dishwasher and an extended warranty and was forced to get item delivered due to a promotion on 10/**/13. The dishwasher was never opened nor used and properly stored during my construction. I just moved in and installed my dishwasher on 2/**/15 to find my dishwasher defected inside and that the door will not properly close. I was told to call the manufacturer [redacted] where in turn they said its not a malfuction piece in that it was damaged during delivery from PC Richards.

PC Richards is blaming [redacted]. I have been and still paying an extended warranty for the dishwasher. I spoke to the sales representative from the Astoria and was told there was nothing they can do. PC Richards Headquarters in [redacted] is not returning my calls and I am out of a dishwasher. I spoke to [redacted] who is the [redacted] at the headquarters and he is not returning my calls and insisted rudely that its not his problem.Desired Settlement: I am asking for a replacement or a repair so that i can use my dishwasher. It has never been used and i have been paying for insurance since 10/**/13 and no one is being held accountable for this unit.

Business

Response:

Tell us why here...According to the notes on our system from [redacted], he has spoken to this customer and advised them that we cannot be responsible for delivery daamge for somthing that was delivered 2 years ago. Based on the pictures that he received from [redacted]s Appliance the inner tub is damaged. Customer should contact [redacted] again to see if repair is even possible because we are not going to replace the dishwasher in question due to the [redacted]gth of time that has passed from the original delivery.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted] keeps stating that I had the unit for 2 years which is false. It has been 1 year and 5 months NOT 2 YEARS. I was FORCED to get the unit deivered due to a promotion in which I had no choice but to get it delivered by 10/**/13. I explained to the salesperson that I am under construction and the house will not be ready anytime soon. He ([redacted]) INSISTED to get the unit delivered in order to receive the promotion and to store it in a safe place. He also stated not to worry that I have an extended warranty and I will be covered in case something is wrong. Everytime I call [redacted] I get a voicemail or leave a message with a receptionist with no response as of yet. [redacted] also stated that I should have opened the box when it was delivered, however, the problem is internally. There is no dent or any evidence that the damage was visible. The problem is internal. In addition, when [redacted]'s appliance came to observe the unit, the technician bent the piece even more and stated that he did this so that PC Richard or [redacted] would have no choice but to replace the unit. I have been paying for insurance since 10/**/13 and cannot understand why the aggravation in order to replace or repair a unit that was never used. When I purchased this dishwasher, I spent $25,000 in appliances and electronics and cannot understand why PC Richards is giving me a hard time for $799.99. I would like to see what pictures [redacted]'s technician sent him. This is a piece that is hard to see internally that will not allow the door to close properly. [Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]

Business

Response:

Tell us why here...[redacted] has the photos as well the report from [redacted]'s and the customer can receive both from [redacted] if they e mail him at [redacted] has discussed this issue with our [redacted] of Customer Service [redacted] and [redacted] will be calling this customer shortly with an offer suggested by [redacted] in an attempt to resolve this issue amicably. .


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User Reviewer1670557

Review: watchung store # ** nj..p c Richard deliver my refrigerator with out ice maker.i fail to check the frezer when dropped on my home address.but a day later i found out,i went to store and spoke with sales person which was so nasty to me.he stated that he put the model # and that what i got..talked to the manager he said that we deliver whats in your receipt tried to explain that i ask for this ref beasd of my visual inspection and it has ice maker for it.he said no ice maker is optional..i said the sells person did not tell me that the ice maker is optional..he said if you ask he will tell you..i feel they fool me with this product even though i bought stove and dishwasher from them at the same time i bought my ref...i have several problem .started with the delivery.the day before devilry i called the make sure they will deliver .i called around 7pm on Friday the [redacted].the person that answer told me the you delivey will be tomorrow bet 9-2pm.and will be tow truck to deliver..on sat [redacted] got call @7:30am saying the truck will be there in 30min.7:45am the truck was front on my house.and they deliver the stove ..around 2pm the 2nd truck came ..my ref was kinda small.29w 32d-65h..but the guy told me this wont fit easey.they made me remove the modding around the door fram..they ask me to sweep in the place where they will put the ref....regarding the dishwasher it has a dent and they took it back.and i have to go through what io went through with delivery....but at this point i will cancel the order of dishwasher till they resolve the problem with the ref that came without ice maker or they give me credit for it.if they dont want to resolve it i would like to teturn there stuff and i will do my business some where else thanks for you hepl

Business

Response:

Tell us why here...This customer should contact the District Manager for the store where their purchase was made at [redacted] because there is no optional ice maker model ECKMFEZ2 listed on their invoice and the model refrigerator that they ordered WRT549SZDM does not come with a built in icemaker. That optional ice maker retails for an additional $100.00.


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User Reviewer1671135

Review: I purchase wall unit aircondition on jun** at pc richard&son. that time sales person reconmended me buy the special piece for the complete installation. so I buy 1600btu aircondition and special piece on jun **. that time sales person said I have to wait one weeks for instllation. I wait for more than 10 days instllation. today july **. installation guy come to my house. but he only

bring aircondion without special piece. this is not the complete installaton. I call pc richard&son for the refund requet. they said I can get only 70% is available for refund. this is not the fair.

because they recomeded special piece for the complete installaton and chargeded me special piece price around $40 dollor.and installation aircondion without the special piece. I waste lot of time waiting for aircondion installation.Desired Settlement: bring a special piece hopelly soon otherwise refund 100% back

Business

Response:

This customers request is a reasonable one. If the special piece needed is not delivered soon they should be entitled to a 100% refund and at that time they should contact the [redacted] to have that done, since the installation cannot be done without it.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,


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User Reviewer1670893

Review: Our refrigerator is defective. It is heating up instead of cooling. We called the service department and we have not had a resolution since. Three visits have been made and still no resolution. We are now on December [redacted]still waiting on a fourth visit. Very unhappy to spend the holidays without a very much needed refrigerator. We have children and elderly in this household and have to be inconvenienced without a refrigerator during the holidays and while the children are off school.Desired Settlement: We just want our refrigerator to be fixed/replaced. The refrigerator is months old and there is still no resolution. The company is handling the repair in a very poor, inconsiderate manner. We are very dissatisfied and will NOT recommend this vendor to our worst enemy.

Business

Response:

Evaporator needed to complete this repair will be in tomorrow. We will contact the customer as soon as it arrives so that we can set them up to have the parts installed on Saturday 12/[redacted]/13. In the event that does not happen or that the repair is not successful, we will then issue a return authorization so that the customer can contact the store for an exchange.


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User Reviewer1670901

Review: After visiting the store and being given a price, I ordered a stove by phone. When it was delivered, there was no legible invoice. The stove also had a design flaw in that it did not fit flush against my wall. After immediately calling the store, I was reassured that a filler piece would be ordered an installed. When I further asked for an invoice I was told a 10year warranty had been added to my bill despite my repeatedly refusing one. I was then told that the price of the stove would no longer be honored. I was also told that the installation cost of a [redacted] dishwasher, bought on the same day would be refunded to me. This has not happenedDesired Settlement: Credit to my credit card and installation of filler piece.

Refund of the [redacted] dishwasher installation fee

If that is not possible, the removal of the stove with full credit including delivery and installation costs

Business

Response:

Customer should contact the district manager for that store, [redacted], at [redacted] so that he is made aware of all these issues and he will be able to refund what has to be refunded on this invoice.


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Satisfaction rating: 
User Reviewer1671179

Review: I have been having problems with this company and this one item I have purchased for almost 6 months. first the ridiculous delay with the delivery of my product. Now the issue is my wall oven was finally delivered and installed, and the guy who installed the oven broke the glass on the door. I was told by him that it will take 10 days for the product to come, and installed. I gave them a month before I called, and I that time I was told that the installer should not have told me 10 days it actually takes 6weeks. It has now been over 2 months and not only have I not received a call regarding the glass on the oven. I have not been able to get any update at all on the expectant date. corporate customer services have been giving me the run around stating that they have emailed the district manager, and he's just not getting back to me. ( When I had the first problem and contact the district manager he called back within 24hrs) this time I'm not sure if they are getting in touch with him, but I'm frustrated and disappointed in the lack of communication and false information.Desired Settlement: If they can not repair my product within the next week I am requesting full refund. It's ridiculous that I have been having a problem with this company since April

Business

Response:

I have placed a return authorization on the customers invoice [redacted] so that they can contact the store where the purchase was made and exchange the wall oven in question for a new one. There is no reason that they should have had to wait all this time parts. We will uninstall the old and reinstall the new at no cost to the customer as an even exchange for the same model.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,


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User Reviewer1670723

Review: I purchased a laptop from the store on the [redacted] of February today on March [redacted] I tried to return it due to a lot of issues with the computer I did not want to send it out I just wanted my money back for the faulty computer and they would not return credit or money they basically told me there's nothing they could doDesired Settlement: I understand I might not be able to get the full refund for the computer with all the fees but I would like the amount for the computer itself given back

Business

Response:

Tell us why here...We do not sell products on a trial basis. If the computer in question has problems and it was purchased in February it can be exchanged for a new one but a refund is not an option.


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User Reviewer1671013

Review: Purchased a warranty from PC Richards for Bose headphones. In 2014, I returned the headphones and received a new set. At the time I did not have the original package (which is a requirement of the warranty), but the salesperson honored the warranty and gave me new headphones. He did not give me the package, but he did offer me a new warranty which I purchased. Today, I went to a PC Richard to replace my headphones and was told by the manager that my warranty would not be honored because I did not have the original package. When I informed the manager that the salesperson did not give me the package, he stated that the employee made a mistake and he would not honor the warranty. I do not think that I should be penalized because of an employee mistake. I had a valid warranty and it should be honored. The manager offered me a refund for the amount that I paid for the warranty, however if a customer has a warranty it should be honored.Desired Settlement: I want my warranty to be honored by the company

Business

Response:

Tell us why here...The warranty was cancelled and refunded in cash on 2/*/16. In order for us to receive credit from Bose for those headphones as per the the return policy of that warranty we must return them with the original box and packing. It is soley up the the store manager whether or not he is willing to take them back without the box and packing for a second time in this case as it will be his store that will be charged back with that merchandise which will now have to be scrapped instead of being returned to Bose for dealer credit.

Consumer

Response:

I am not satisfied with this response from the business in reference to complaint ID [redacted] however, I received a call from Mike, Manager of Social Media, and he offered me new headphones which I received today. I find this resolution satisfactory to me and the matter is now resolved.

Sincerely,


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User Reviewer1670771

Review: On 8/**/14 I purchased a Frigidaire refrigerator from P.C Richards & Sons in [redacted]. The refrigerator was delivered on 8/**/14 and within a few days started to malfunction with ice forming on the door. I called the store and complained to a [redacted] who told me that the service department handles these issues and that they were closed for the weekend. He was very rude and hung up on me when I told him that I wanted it replaced instead of serviced.A few days later contact was made with customer service and I was told that I have an appointment for servicing on 9/**/14. I begged for a replacement instead since it is my belief, that I was sold a refurbished refrigerator for a new one.A man came on 9/**/14 and claimed that he fixed the problem. Within days the problem reoccurred. I called customer service again and pleaded with the representative to replace it. I was again given a date for servicing, 10/*/14.On that day a repair man came and said that he need to order parts to repair the problem so he would have to return at a later date to fix it. I immediately called customer service and begged that he does not return and that the refrigerator be replaced. I was told by the representative that when servicing submit the report he would requests an authorization for replacement from the manufacturer.10/**/14 without prior notice a repair man called that he was on his way to repair the refrigerator. I called customer service and the representative was very rude. Her [redacted] submitted an authorization for replacement. 10/**/14 I went to the store for the replacement and was told several lies by a sales man and his [redacted]: "we see no such approval, we do not carry that refrigerator any more, you could get a different one but you have to pay the extra money". I refused to pay so they decided to give it to me as a "courtesy" but that it was not on display for me to see. Delivery would be 10/**/15. I refused to accept it without seeing it and was shown one half the size. I refusedDesired Settlement: I Need a replacement because I believe they are at fault for selling me this refrigerator that seemed to be refurbished and sold to me for new. I bought this refrigerator for my 80 year old grandmother who has [redacted], walks with a cane, and does not drive. I need the same size refrigerator as food is bought for her on a monthly basis to prevent her from going food shopping daily. If I had taken the size that I was shown, it would not fit the amount of things that is presently in the one now.

Business

Response:

All we can do is what we have already done. We have given the customer full credit of what they paid us to exchange or to reselect. If they reselect a model which is more than their credit then they are responsible to pay the differerence in cost. I suggest the customer go back to the store where their original purcase was made and speak with the store [redacted] to see what arrangements can be made to resolve the issue of size and cost.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[What they are telling me to do is the exact thing that I have done before without any resolution. The fact of the matter is that I am not a fault for been sold a refrigerator that malfunctioned within days of been bought; Neither am I at fault for the company no longer carrying the product. The only thing that I wanted when I went to the store Saturday 10/**/14 was to be have the current refrigerator replaced with one the same model and size but brand new this time. This one was obviously refurbished for it to be malfunctioning within days of been used. At this point the best thing they can do is to refund the money, a request that I have already made on the 10/**/14, and was told by the [redacted] that, "We do not give back money so that is not going to happen". I will not accept an exchange if I have to pay the diference and I will not accept an exchange that is smaller than the one I currently have; that particular size was purposely bought.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[The refrigerator was bought in August **, 2014 and delivered 8/**/14 and started malfunctioning within the same week. I asked for a replacement that same week and called the store and customer service. I dont how you calculate months and weeks but it is not six months yet. It only 2 months and a week and I have been asking for a repalcement for too long now. It time for you to start doing your job. It is your job to call the disctrict [redacted]. you will receive a call about this in the very near future but not from me, I hope you are prepared to answer.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted], your refrigerator is under the manufacturers warranty for one year. That calls for it to be serviced. If it cannot be repaired we will contact the manufacturer and get a return authorization from them which we did. Upon getting that authorization we issued you a store credit so that you can exchange that refrigerator or use that credit to reselect a different make and model. A reund is not an option and if you want to pursue that the only person in this company that would be able to assist you with that would be the District [redacted] of the store where your purchase was made. The district [redacted] for that store is now [redacted] and you must reach him at [redacted] if that is the only option that you want to choose.


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Satisfaction rating: 
User Reviewer1671075

Review: Basically this is my third refrigerator in a year, the original refrigerator the ice maker was broken, it was a factory defect, I received the second refrigerator on March [redacted] 2015 as I was unpacking the refrigerator I noticed that the left door kept closing on me while the right door would stay opened,called the service dept and they sent someone over the guy just looked at it and said there is nothing he can do, that I needed a new refrigerator, called pc Richards to set up a new delivery for the third refrigerator on March [redacted] 2015 as they were unpacking the refrigerator I noticed that the left door again was closing while the right door was staying opened, the installers said there is nothing they can do, that I have to call service again and have someone come over and fix it, I called frigidaire twice and they said they would have someone come and look at the refrigerator, the service man came April [redacted] 2015 he told me that it was an installation problem to call P C Richards service and have someone come and look at it, the service man came April [redacted] 2015 and he said that the floor is not level that I need to call and have an installer come and look at it that he only does service so I called yet again and had an installer come and he was at a loss for words didn't know what to do for me, I called PC Richards corporate office and pretty much got no where with them either, mind you that the first refrigerator the doors stayed opened when I needed and closed when I needed, don't know what to do please help!!!!!Desired Settlement: I would like this refrigerator door fixed if it cannot be fixed then I want all new appliance from another brand!

Business

Response:

Tell us why here...Customer should call us at ###-###-#### and have the telephone representative get a supervisor to look into this for them. Of course ,if the door cannot be fixed they will offer another exchange.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,


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Satisfaction rating: 
User Reviewer1670843

Review: This complaint is in regards to invoice #[redacted]. I purchased an LG Refrigerator as a result of prior defective GE profile refrigerator under the extended warranty. The LG unit was purchased 12/2009 along with 5-year extended warranty. In June 2013, I started to have problems with the ice maker and call PC Richards warranty service and they dispatched a technician. Between June and September 2013 I placed 4 calls to them for the same issue and they replaced three parts. The ice maker was working okay until May of this year (8 months after last call). I called again stating this is the 5th time I'm calling about the same problem and requested the unit be replaced as defective. They advised they would dispatch a technician. The same technician was dispatched for the 5th time. He made some call and said he had to order a part. At this point I called them again stating I've called 5 times on the refrigerator for the same problem and I've had 4 parts replaced. The refrigerator is defective and I want it replaced. The representative named [redacted] stating I was not getting a new one and they will keep fixing it. I told her this is unacceptable and that I was going to file a complaint with the Better Business Bureau and she did not care. I requested to speak with a [redacted] and she put me on hold and hung up. I called back and spoke to [redacted] who advised she would speak to [redacted] & call me back. Her voice message to me stated the part was in and call back to arrange for it to be installed. I called to make the arrangements and was advised the manufacturer states the unit is not defective. I replied, I didn’t purchase the unit from LG, I purchased it at PC Richards and your technician says there’s a problem with it. I further stated if I call 5 times for the same problem and you put in 4 parts what would you call it. The part was installed on Tuesday, May [redacted]. By yesterday morning, the ice tube was barely half full. At noon on Wednesday, the [redacted], I advised everyone in my house not to use the ice maker. At 5:40am today, Thursday May [redacted], I check the ice level and it has not changed since Wednesday afternoon. I have not called PC Richards but decided to file this complaint. Lastly, whenever a technician comes out I do not receive any paperwork. I have not received a single piece of documentation as to what repairs and/or parts were made to the refrigerator. When I inquired about this the representative on the telephone stated they don’t do that. But she would be happy to tell me. I advised I want it in writing.Desired Settlement: The icemaker and water dispenser on this unit are defective and I want the unit replaced. I believe PC Richards is stalling as the extended warranty expires 12/2014.

Business

Response:

We will contact this customer and inform them that they have a store credit to reselect a new refrigerator. The remainder of their conttact will be satisfied by this exchange. If the new refrigerator that they choose is more expensive than their store credit, they will be responsible to pay the difference in cost. We will pick up the old refrigerator and the same time that we deliver the new one.


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Category: APPLIANCES-MAJOR-DEALERS

Address: 150 Price Pkwy, Farmingdale, NY, 11735

Website: http://www.pcrichard.com

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