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P.C. Richard & Son Inc.

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Reviews Major Appliance Dealers P.C. Richard & Son Inc.

P.C. Richard & Son Inc. Reviews (780)

FRIEDRICH PORTABLE AC
I PURCHASED A FRIEDRICH PORTABLE AC AT PC RICHARDS AND ONE PLASTIC PIECE CAME BROKEN AND THE HOSE DOES NOT FIT THE ATTACHMENTS. THEY CALLED THE PERSON WHO INSTALLS THE AC AND SAID: I CANNOT THAT PIECE GAVE. ME SO MUCH TROUBLE AND I WAS UNABLE TO PLACE IT. I CAN'T HELP YOU AND WALKED AWAY.
THEY IGNORED ME AND TOLD ME SORRY AND GOOD BYE

Customers beware of Carteret PC Richards
We had a washer one day I sent my boyfriend to this store he got washer no one told him it was he I am a nurse in new jersey when I came home I said oh no called the store explained I did not want he they told me they only have he Paul and I had to keep my neighbors and my sisters called they told them they do sell regular washers then I called back Jose told me no problem bring it back after he treated me like garbage and tried to make a fool out of me we took back and to our surprise were told only store credit for the almost 800.00 dollars we were told if we cant find anything we like then we will have credit to bad pc Richards treated me so bad to the public don't by anything from them all the nurses are going to boycott if my lawyers don't get my money back and really put this in the public eye so much for 111 years of good service we have pledged to write nightly how horrible and how we were treated Susan Barnhart

STOVE
I PURCHASED A STOVE IN BELLMORE STORE---THE SERVICE WAS SUPERIOR AND THE MANAGER TOM WAS VERY KNOWLEDGEABLE AND POLITE. PC RICHARDS IS VERY LUCKY TO HAVE HIM ON THERE TEAM... A GREAT ASSET TO THE COMPANY---ROGER POLIDORO FROM SEAFORD

Tell us why here...This customer should contact [redacted] at [redacted] and he will be able to assist them in this matterHe is our in house contact person for the bank

This complaint was settled on Friday between our [redacted] and the customerWe have the customers old refrigerator and will be returning it to them and we are also refunding $back to the credit card that they used to make the sale in questionThis resolution was acceptable to the customer so I believe that this case can now be closed If you have any additional questions or concerns you can contact our [redacted] at ###-###-#### or myself at ###-###-####

If the oven is deemed unrepairable or uneconomical to repair then we will replace itIf it can be repaired then we must continue with the repair

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [The refrigerator was bought in August **, and delivered and started malfunctioning within the same weekI asked for a replacement that same week and called the store and customer serviceI dont how you calculate months and weeks but it is not six months yetIt only months and a week and I have been asking for a repalcement for too long nowIt time for you to start doing your jobIt is your job to call the disctrict [redacted] you will receive a call about this in the very near future but not from me, I hope you are prepared to answer.] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Tell us why here...Customer can contact [redacted] at [redacted] in case he cannot resolve this issie with the bank at [redacted] because this is now an issue bttween him and the bank

Tell us why here...Our techs have not found any problem with this washer but in the interest of satisfying this customers complaint I have placed a return authorization on their invoice [redacted] so that they can now contact the store [redacted] at the store where their purchase was made and he will be able to process an exchange for them

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: To whom it may concern,I strongly disagree with the statements made by the P.CRichard & Son representativeThe representative stated that:“Physical damage does not nesessarily mean that someonephysically abused the TVScreens can be damaged and crack from outside impactof any kind even a sloght bumping into the TV by accident.”In my opinion, any outside impact even, “a sloght bumpinginto the TV by accident” accounts for physical damage because it is physicallydoneIn our case however there was no physical damage!! There is nothing onthe outside of TV that suggest physical damage!! It is an internal crack on theinternal panel! Unless you think thatturning on a TV with a remote accounts for physical damageThe TV was never mounted on the wallIt was properly placedon a TV stand which was also purchased from P.C Richard & SonThe TV hasnever been moved or lifted since the date of purchaseWhen purchasing the TV we were clearly told by the salesrepresentative ( [redacted] & [redacted] ) that only physical damage andscreen buwas not covered by the extended warrantyWe do not have physicaldamage or screen burn-in!! It is an internal crack on the TV panel that did notresult from physical damage!When I contacted Samsung they informed us that because wewere out of the one year manufactures warranty there was nothing they could do.They suggested we call a third party repair company to fix the television.There is no reason that I should pay out of pocket to have this TV looked atand repaired if I purchased the extended service protection from P.C Richard& SonWe have a copy of the original receipt and the extendedservice protection agreement on handLooking forward to hearing from you Sincerely, [redacted]

Tell us why here...I have placed a return authorization on the customers invoice [redacted] so that they can contact the store [redacted] at the store where the purchase was made and he will now be able to process an exchange of this washer for a new one

Tell us why here...Parts needed to complete the repair have arrivedThe customer should call us at ###-###-#### to set up a call to have them installedIf the problem is not resolved once these parts are installed, we will issue the customer a credit to exchange or reselect to new refrigerator

Tell us why here...I have cancelled all future service calls and placed a return authorization on this customers invoice [redacted] so that they now can contact the [redacted] at the store where their purchase was made and he will process the necessary paperwork for the exchange

Tell us why here...This issue is now a small claims court case which is scheduled for April [redacted] unless [redacted] *** [redacted] settles this claim with this customer out of courtWe have forwarded the estimate of the cost of the repairs plus the plumbers fee to [redacted] and they should be contacting this customer with a settlement prior to the court date otherwise they will be going to court to resolve the issue there

Tell us why here...Cutomer was given full credit of what they paid us for the Whirlpool refrigerator and the new refrigerator is scheduled to be delivered today. If this customer is looking for additional cocmpensation for time lost due to delivery issues they should contact the [redacted] of... the [redacted] Store at [redacted] and he will be able to assist them with that.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I no longer wish to do business with PC Richard and Son after their initial promise to have someone come out Tuesday was not honoredThis was what [redacted] the [redacted] said to me when I call him Sunday noon, within the hour that I received delivery of the TVHe in fact did not enter in my complaint that same day (Sunday) and I had to call them back again on Monday night, after waiting the entire day to reviece a call for an update I want to return the item for a FULL REFUND on my credit card due to poor customer service I have no confidence that I will receive a satisfactory TV replacement in a timely manner In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Tell us why here...Customer must contact the head of our Internet Sales Department [redacted] at [redacted] or call our Internet Department and ask to speak with him and he will be able to assist them

Better... Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved. PC Richards contacted me on 10/*/14 and they delivered a new washer the next day. Sincerely, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I am requesting a full $200 Credit and this request has not been granted. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]

Tell us why here...The fact remains that we do not have a food loss program or provisions for any reimbursement of food lossThe $offered was only done by [redacted] as a courtesyIf customer is insisting on the $she should contact [redacted] 's [redacted] at [redacted] or call her at ###-###-#### rgarding this issueAs per [redacted] she believes that this customer may have already spoken with [redacted] *** She was not sure about that

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Description: APPLIANCES-MAJOR-DEALERS

Address: 2420 Cottman Ave, Philadelphia, Pennsylvania, United States, 19149

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