P.C. Richard & Son Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Customer must contact the [redacted] for the store where they made their purchase. That is [redacted] and they can contact him at [redacted] They should give him their invoice number [redacted] and he will be able to assist them and make thigs right for them.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It is just a remote control. In order to cause the least disruption would it be possible to just send me a new one without my having to take a day off waiting for a service call. I have spent way too much time on this already. One expects to have a working remote when purchasing an air conditioner such as this.If there is any question that the remote is faulty it can be verified with your employee Jovar M[redacted] assistant manager  at your [redacted]. I have been a customer of PC Richard for many years, including when I lived in Brooklyn. I have never experienced such a situation before. The air conditioner itself is fine. Please advise. Thank you
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted] (one of our supervisors) will be calling this customer this afternoon with a definate date  as to when the parts that we need to do the repair will be in and once we replace those parts if the problem is not resolved then we will give the customer credit to exchange the washer.

Tell us why here...Sorry about that but the answer is the same. We do not service headphones under the manufacturers warranty at out service center. They have to be shipped out to the manufacturer for repair or replacement and we do not have anything to do with that. In addition, these were sold as display models which are sold as is due to the drastic price reduction.

Tell us why here...Thank you. We shall give that order number to SERVALL, and their manager Mike M[redacted] will be in touch with the customer to resolve their issue.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[YWell PC Richards finally beat me down.   I cannot deal with such a company and their representatives any longer.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...Two parts had to be ordered and one of those parts has arrived. As long as we receive the second part needed from Haier this week then there is no problem going out this week to complete the repair. There would be no sense going out without that part since no repair would be able...

to be made without it. This customer is under the manufacturers warranty and therefore we are doing what we can on their behalf to expedite the parts needed from the manufacturer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 The roku advertisement was still active on 12/**.  I know other people received the roku at the $500 price.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Here is the invoice [redacted]I was told by your farmingdale location that they did not repair Apple products. I made the agent at the Riverhead location very aware that I had already taken it to the Apple Store where I was told they could not do anything for it and that it was a "software issue". Between pc Richards and Apple, I have been given the run around.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me upon them first confirming the correct amount of the refund.  Second, confirm that they are sending the check via certified mail with my signature required. Third, send me the tracking number so I can be home when the check is delivered. Fourth making sure their check didn't bounce.   These request must fulfilled by PC Richards because thus far they have lacked professionalism, honesty and integrity.  They can say anything...for example "[redacted]" as they had said before but to date I have never received it.   Therefore, for clarity purpose YES I will accept the full refund including the additional cost for the warrantee, and the $500.00 additional expenses I received while they deliberately delayed the repairs, the trade, and the refund.  And I want proof that this time the check is actuarially in the mail addressed to me.  Once I receive the questionable refund check.  And cash it to make sure the funds are actuarially available I will immediately let you know if I was satisfied or not with the resolution.   PS.  Since this response is going to be made public I want every reader to know how overall dissatisfied I am with PC Richards and that I highly recommend everyone to shop at a professional establishment to avoid the nonsense they forced me to be subjected to.  You can easily be next because if they did this to me what's to stop them from doing this to you too? PC Richards has the audacity to add in their reply that the reason for the delay in providing the refund is because they didn't pick up the old washer. My question to them is  "So why the heck didn't someone come to pick up the defective washing machine"?  I made so many appointments for them to pick it up and deliver the trade washing machine. " Why didn't anyone ever arrive as schedule"?  Why didn't anyone in upper management ever personally take responsibility to over see that their staff actuarially arrive to take the washer so I can get my refund? They tried lying by saying their staff arrived to my home but I wasn't there until I reminded them that I purchased my surveillance system from their establishment as weel and it records everything the moment someone is in front of the building.  I have undisputed proof that the staff NEVER arrived to my building on the date the appointments were scheduled. The surveillance  has live recording of date and time etc.  So they can't continue to lie.   Based on the was they handled things my guess is that the staff at PC Richards especially those in upper management that I have been dealing with like Andrea Alves simply do not care. Andre Alves was very rude, unhelpful, and full of contradictions throughout this experience.   I sent her the letter from PC Richards informing me that I can get a refund upon my request numerous times. Nothing was done until the Revdex.com became involved.   It seems as though  PC Richards employees never valued me as a customer.  PC Richard employees never valued my business.  They never cared about the hardship, inconvenience and additional debt they subjected me to.  So I thank you Revdex.com for the opportunity for allowing my honest review to go public so that I can warn others.  We all work very hard for our money.  No one deserves to be treated like this.  I am glad for the Revdex.com assistance in this matter.  I hope PC Richards provides me with a FULL refund (for everything I requested).  I look forward to finally putting this horrible encounter in dealing with the PC Richard company completely behind me as I move forward.  I will send a final e-mail to Revdex.com confirming that I received the full refund I requested in 10 business days.  Thank you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Tell us why here...There is nothing we can do to assist this customer. On 11/**/14 a tech was sent to their home and photos were take which show that the LCD panel was broken. This is considered physical damage and is not covered under any warranty. We have no idea what could have happened while the...

TV was in the customers home from Julu y 2014 until the damage was discovered in November 2014. The TV in question is under the manufacturers warranty from JUly 2014 to July 2015 but if they have already determined that the TV has physical damage they also will deny any liability.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Do I have any choice 
Sincerely,
[redacted]

Tell us why here...This customers computer is on its way back to our service center. The customer should contact our service manager at [redacted] with their request and Brian will be able to assist them.

This customer will have to contact the District Manager for that store  @  [redacted] and give him all the particulars so that he can make things right.

[redacted], your refrigerator is under the manufacturers warranty for one year. That calls for it to be serviced. If it cannot be repaired we will contact the manufacturer and get a return authorization from them which we did. Upon getting that authorization we issued you a store credit so that you can exchange that refrigerator or use that credit to reselect a different make and model. A reund is not an option and if you want to pursue that the only person in this company that would be able to assist you with that would be the District [redacted] of the store where your purchase was made. The district [redacted] for that store is  now [redacted] and you must reach him at [redacted] if that is the only option that you want to choose.

Customer has service call scheduled for today...customer called in yesterday 8/**/16, customer did not wait several days for service. Will monitor the service call if unit needs parts I will exchange units for customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Customer is scheduled for service with the parts needed to complete the repair on 12/**/14. Customer is out of the manufacturers warranty and does not have an extended warranty with us, so this call is on a COD basis.