P.C. Richard & Son Inc.

Tell us why here...This was an Internet Sales order so this customer must contact the head of our Internet sales department at [redacted] to get this issue resolved. The Internet Deparment has a completely different set of rules and regulations regarding their sales than... our showrooms.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Thank you for your concern, I know the store's answer from before, for me I can't see any broken part or anything noticeable its just comes from inside the screen and if they said it's physically damage and it's not from me who's responsibility then, It could be from the factory, store or delivery.im trusting your fair judgment and it's not fair for me to carry other party's fault and pay almost $for broken TV , please I need to solve this problem THANK YOU AGAIN [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have not been satisfied and I am still waiting replacement of the damaged doorI was never told originally that it would take to weeks to order as wellPC RIchards has NOT been consistent in their communication and they keep making promises which are constantly being delayThey did not make any damaged goods offer as well which would be unacceptable to me anyway Sincerely, [redacted] *** In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

According to what is on our system, this sale was cancelled and refunded on 11/*/back to the credit card that was used to make the saleCustomer should contact the [redacted] where the original purchase was made if they have any other issues regarding this transaction

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I want my unit to be completeIt is notI want compensation for the damage done to my property - I have nothing! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Customer is scheduled for service 12/*/with all the parts needed to resolve the issuesIf they are not resolved at that time we will give the customer credit to exchange or reselect

This issue will have to be resolved between this customer and our New Jersey service [redacted] His e mail address is [redacted] and [redacted] has also been forwarded a letter of complaint from this customer that he sent to [redacted] ( [redacted] & ***) of our company on 10/*/Unfortunately, this may in fact be a cosmetice issue as per the original techs report which states "TV works OKElect is OK Frame is bentFrame problems"So, that is basically the same report that this customer received from [redacted] but perhaps they can work something outOur extended warranty does state that cosmetic issues or physical damages are not covered the TV is working according to the techs report

Three different techs have found nothing wrong with this rangeIt is operating according to the manufacturers specificationsThat being said I am placing a retirn authorization on this customers invoice so that they can reselect a different make and model range

Looks like the store forgot to refund the installation charges, ($75.13)I will do that now and put a copy in the mail to this customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I am confused by PC Richard and Sons responseThey just reiterated what I wrote in the complaint and saying their warranty does not state that I have no problem replacing my dryer for the exact same model however I was told on the phone by costumer service that the dryer went up in priceI also feel that I should not have to pay for another extended warrantyI originally purchased a five year extended warranty and only used years of itI feel it is fair to get a year warranty for the new dryer at no additional cost The warranty that I have does not state I have to purchase a new warrantyI have been a customer of PC Richard and Sons for many years and have purchased all of my major appliances and TVs from themI would like to continue being a customer of theirsI find that their products are reliableI only experienced a problem with the dryer Thank you.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Tell us why here...Our records show that on the customers invoice *** that he still is in possession of the washer and that no refund has been credited back to his credit cardI suggest that he go to the store where he made the purchase and speak to the store manager because if he returned
the washer to that store and did not get a receipt stating that "shame on him" because there is nothing that can be done to assist himHe will have to straighten that out with the store manager of that store

Tell us why here...Customer is scheduled for an exchange for a new washer on 4/**/They have reselected and are now going with a Samsung washer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have yet to receive a response from the companyas of today 3/**/
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Customer should call us at ###-###-#### and have the telephone representative get a supervisor to move the repair date to *** 11** so that they will have a working oven for ThanksgivingThis time of the year ovens take top priority

Tell us why here...Store already did compensation of $by giving this customer the new 49inch tv for the price that they paid for the 47inch tv and no further compensation may be offeredCustomer can contact the store manager to see if he is willing to give any additional compensationThe delivery did get completed on the day promised so it would be up to the store manager or his district manager to give any additional compensation that they see fit to give if any

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
*** *** is the person I originally talked to and he is the same person who sent me the altered technician reportThere is no reason I would trust himOn October **, 2014, *** from ###-###-#### said that if he wasn't able to order parts for my television, he would exchange my television with a comparable oneOn October **, 2014, he recanted his own words, and now refused to exchange but offered a supposedly courtesy store credit for half of the price what it should beMy television is warping causing the glass screen to be detached from the backThe Panel is separating into piecesP.CRichard servicing technician said he wouldn't even operate my television for any diagnostic because warping is so severeIt is NOT the screen problem, plastic problem, cosmetic problem, physical damage or any various claims the P.CRichard staff claimed at different times to deny coverageIT IS A MANUFACTURER DEFECTIT IS A MATERIAL DEFECT that supposed to be covered under the extended warranty that I purchased. P.CRichard and their technician knew it was a manufacturer defect which is why they said they were asking Sony to take it backWhen Sony wouldn't take it back, P.C.Richard service department labeled the problem as problems that wouldn't be coveredI trusted P.CRichard and purchased the extended warrantyI hope that they WILL stand by their motto; Honesty, Integrity and Reliability.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Tell us why here...This customer should contact the *** *** for that store, *** *** *** @ *** and he will be able to resolve this issue for them

The parts needed have arrived and if the customer calls us at ###-###-#### a telephone representative will set up an appointment to have them installedWe apologize for any inconvenience the delay in our receiving the parts needed from the manufacturer has caused

Tell us why here...I sugges that this customer contact the store manager at the store from where delivery was promised and according to the comments on customers invoice *** delivery was attempted on 5/**/by *** from that store but no one answered the bell at this customers
residence and he waited for minutes and leftThere will be no problem if they want to cancel this order and get their refund but based on what is noted on their invoice from 5/**/the only refund due will be the $that they paid us for this air conditioner