P.C. Richard & Son Inc.

Tell us why here...Unfortunately there is not much that we can do to satisfy this complaint. Customer purchased the refrigerator in question on 6/**/14 and the only service call that we show on that unit was in February 2015 for an icemaker issue. The maufacturers warranty expired in June of 2015...

and this customer does not have an extended warranty with us.

Tell us why here...Customer is under the manufacturers warranty and the service call has been rescheduled to 2/**/16 because of the weather conditions today.  If the issue is not resolved at that time we will appeal to the manufacturer on the customers behalf for an exchange of this...

product. Any other issues must be resolved with our Internet Sales manager since this was an Internet Sale. He can be reached at [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I did not provide the sales person with my ss#. I entered it into your cash register to make a purchase since I did not have my card. This is normally procedure at pc richard and other businesses if you don't have your card.  However I have contacted the bank and they set up an investigation. The bank saw the illegal transaction done on behalf of your salesperson as they too DO NOT any application showing I applied for a card. They are doing their own investigation into the matter. I find pc richard lack of concern and ability to review this matter  very disturbing.  I asked that the Revdex.com also look into this matter to find out if any other complains were reported.  The practice on behalf of the sales person was unethical as it was done for the sole purpose of commission and on the banks behalf a hidden way of increasing one's credit without them being aware. 
[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...This customer can contact our in house liason between customers and the bank at [redacted] and he will be able to assist him with the bank issue.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Tell us why here...This customer must contact the head of our wholesale/builders division, Rick T[redacted] at [redacted] because they are not a customer of any one of our stores  and that division is the only one that can assist them .

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 order # has been provided, here is the # again I[redacted]. thank you 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...This customer must contact [redacted] Calvo at ###-###-#### or e mail her at [redacted] as [redacted] is the person that is looking to assist this custoer and she is the executive assistant to [redacted].

Tell us why here...Customer purchased the dishwasher in question in March 2014. Their manufacturers one year warranty expired in March 2015 and they do not have an extended warranty with PC Richard. All service companies that have gone out to service this dishwasher have not found any problem...

as it is working in accordance with the manufacturers specifications. An exchange is not an option at this time as we doubt that [redacted] would offer a return authorization on a dishwasher that has service reports that state that no problem has been found with it.

Tell us why here...This customer has been issued a full credit of what they paid us for the washer in question on invoice [redacted] so that they can contact the store manager at the store where their original purchase was made so that he can do the necessary paperwork to exchange that washer....

Customer should give the manager the original invoice number which is [redacted]. This credit was issued by one of our supervisors Andrea Alves, so if the customer has any questions regarding the credit they can call us at ###-###-#### and ask to speak with her.

Tell us why here...Under the terms of our extended warranty if the unit is deemed unrepairable we will exchange it for a new one and the remainder of the extended warranty will be satisfied by the exchange. Customer should contact Mike W[redacted] at [redacted] as he has already authorized the...

exchange on invoice [redacted] from the customers original invoice [redacted]

Tell us why here...As per [redacted], the check for $382.59 (check # [redacted])  was mailed out to this customer by our accounting office on 1/**/15. She should have received it by now. If for some reason it does not arrive in the next day or so I ssuggest that she contact [redacted] so that we can put a trace on that check.

Tell us why here...Thank you. The e mail address to get those pictures is [redacted]

Revdex.com:
I have reviewed the response made by the business in reference...

to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have already contacted business directly trying to resolve my claim and nothing has happened. 
I will keep elevating this issue until I get this resolved
Their response to contact the [redacted] of store is unacceptable by email???? given my complaint
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...Our techs have not found any problem with this washer but in the interest of satisfying this customers complaint I have placed a return authorization on their invoice [redacted] so that they can now contact the store [redacted] at the store where their purchase was made and he will be...

able to process an exchange for them.

Tell us why here...$122.29 was refunded back to this customers [redacted] Card on 2/**/15 and a $50.00 Gift Card was processed 2/**/15 which will take approximatley 10 to 14 business days to arrive at their home. This customer should see that refund on their next [redacted] Card bank statement.

Tell us why here...If customer has damage they must call us at ###-###-#### and have the telephone representative file a damage claim and they will be instructed as to what they have to do in order for the claim to properly be processed. That is the proceeure for all damage to property claims and our installers are all insured.

Tell us why here...A refund was never an option. This customer is getting a brand new [redacted] washer delivered on 6/*/15 with no money out of pocket so no refund is due.

Tell us why here...According to the notes on this customers invoice, the pick up is scheduled for 7/*/15. If that is not the case the customer should contact this store''s District Manager at [redacted] to file a formal complaint againt the store manager. Customers invoice number is [redacted].

Tell us why here...We are not able to access the sale of this dryer from the information provided but if it is the wrong dryer that was delivered the customer should contact the [redacted] at the store where the purchase was made and he will arrange an exchange. Bear in mind that if the customer...

did not pay for a dryer installation at the time of the sale that our drivers will only drop that dryer off. Dryer installation prices vary depending on if it is a gas dryer or an electric dryer and venting may be required which is an additional cost to the delivery charge.