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P.C. Richard & Son Inc.

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Reviews Major Appliance Dealers P.C. Richard & Son Inc.

P.C. Richard & Son Inc. Reviews (780)

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This has not been resolved. It has been an ONGOING problem and VERY frustrating. The washer is not draining appropriately. The dryer shuts off after 5 minutes. Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
thank you for helping me resolve my case. I have received the balance of my refund.
 
Thank you. You are making a difference and helping people get resolutions.
 
Best,
 
[redacted]
 Sincerely,
[redacted]

This complaint was settled on Friday 9/**/14 between our [redacted] and the customer. We have the customers old refrigerator and will be returning it to them and we are also refunding $300.00 back to the credit card that they used to make the sale in question. This resolution was acceptable to the customer so I believe that this case can now be closed.
If you have any additional questions or concerns you can contact our [redacted] at ###-###-#### or myself at ###-###-####.

Tell us why here...This issue was addressed over one year ago by our installation managers and based on the pictures that this customer sent to them it was determined that we did not even do that installation. If customer requires additional clarification they should contact our installation manager...

at [redacted], they can also reach him by phone at ###-###-####.

Customer must call us at ###-###-#### and have the telephone representative set them up for a service call. If they have an extended warranty with us then the call will be done at no cost to the customer, if they do not have that then the service call will be set up on an COD basis.

Tell us why here...To the best of my knowledge, there are not any washing machines that will clean waterproof garments. As for the letter sent to our president in June, it is very unusual that they would not have received any response since all letters received are assigved to someone to...

answer. This customer should re send a copy of that letter to [redacted] as she is the executive assistant to Gregg R[redacted], to see if she can assist them in any way regarding this issue.

Tell us why here...Customer has been issued a store credit to reselect. They can now go to the store where their purchase was made and reselect new products. If the products that they reselect cost more than the credit that has been issued they will be responsible to pay the difference. They should deal with the store manager and have him look at the information and return authorizations on invoice [redacted].

Tell us why here...According to the notes on our system this customer spoke with Ms. Joanne C[redacted] (the executive assistant to Gregg R[redacted]) on 2/** who inturn spoke with Anthony L[redacted] who is the District Manager of the store where the purchase was made and they agreed that if this is what the...

customer wanted that we would pick up all of the merchandise and issue this customer a full refund. As per the notes on the system, the customer hung up on Ms. C[redacted]  at that time and we have not heard from this customer since . We suggest that the customer contact Ms. C[redacted] at ###-###-#### or e mail her at [redacted]  so that we can resolve this complaint.

Good morning My name is [redacted]...

and I made a purchase at your [redacted] store, on 8/**/2016 at that time I was told I would be given a call on my delivery date and time. On 8/**,2016 a young lady called and gave me 2 different times 1-4 & 2-6, I then asked why were there 2 different times, and explained to her that I take care of my elderly father and that I pay someone to sit with him and that they would be sitting at my house to wait for the drivers to deliver the appliances. I asked to speak with a manager because I didn't want my day to be tied up and the young lady thn put Benny on the phone, when I explained my situation I asked could the appliance be delivered all at once, Benny then said no because my stove was being installed and that a different truck and the dishwasher and refrigerator was just being dropped off and that was a different truck, so once I told I was paying someone to be at my house and they watch my father for me while I work and they would have to leave at a certain time or I would have to pay extra Benny then said he contacted the warehouse and asked them could it be within the same time. When Benny got back on the phone he said all my appliances would be delivered by 4:00 pm, I then asked was he sure he said yes I can promise you, he stated that 1 truck had 7 deliveries and the other truck had 9 deliveries and that after 1 truck deliver that the other should be about 20-30 behind delivering the rest.On August **,2016 I received a call from the driver that he would be here in 20 minutes which he got here at 2:00 he installed my stove was very nice and left, now I waiting for the othe appliance, now 3: came so I called back to the store and asked for Benny ,I asked a estimated time for the remaining appliance Benny put me on hold and came back saying by 7: o'clock, which is now a entirely different window, I explained to him the conversation we had the previous day and remind him of the time he gave me and reassured me that it would be delivered by 4: he then said to me well ' its nothing I can do that the time, things happen, I then asked to speak to the warehouse manager so that they can give the driver a call and Benny stated to me theres no one over him he was the store manager and he could only speak to the warehouse people, I told him that was unacceptable that your now giving me a whole new time that wasn't in the time frame and now its a later time, so I then said said how will I be compensated because I have to pay this lady extra money to stay and if she cant stay I would have to find someone else, he then said its nothing he could do and what did I mean be compensated things happen, Benny was very nasty and didn't try to accommodate me in any way. While on the phone with me he said the warehouse called and said they would skip a stop and come to me, I ask and ETA, he said they are on a stop now and then their going to another one then come to me, I stated well that not skipping a stop he said I was next to the last stop thats how they loaded the truck,So again I asked a ETA Estimated time of arrival, he said 5:30 - 6:00 I said OK because at this time I was frustrated and tired of going back and fourth well needless to say the truck got to my house at 6:45 and the driver came in rushing me to sign the paperwork he dropped my dishwasher in my dinning room  I asked for him to bring it in the kitchen he has an attitude about that, he kept rushing for me to sign the paper so he could go,The driver wasn't speaking English, I was in my basement doing something and the driver took it upon himself to walk down my basement to come look for me to sign the paper, you don't just walk through peoples house unless invited, I could have been doing anything in the basement, changing my clothes, and he comes walking down there without announcing himself that was rude,The whole delivery experience I had with P.C. Richard was horrible and I am requesting my entire delivery fee back because of the lying of the time and the unprofessional delivery man they sent and because I had to put out more money to pay someone to sit here well after the time that was given to me, When a company give you a window of what time they should be arriving they should be here or the customer should get a courtesy call saying their running late or some explanation, which I never got, this company was very unprofessional, not to mention people saying their the manager and they weren't

In P.C. Richard & Son service contract agreement states "This agreement does not cover; damage caused by external substances 9Water, sand, etc.), impact damage, lightning, power surges, floods or natural disasters; product defacement; products with altered serial numbers, burned in images in...

television screens, insect infestation, rust, or physical damage." Provide us with the invoice number associated with the purchase. We will revisit this case.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I already spoke with the woman named [redacted]. There are consumer protection laws and I know my rights. I will now file a small claims case and I have already filed a complaint with consumer affairs. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

     Dear Sir that not what I bought from you salesperson and not what he told me and I will repeat why will I buy a warranty that cover the same and run together with Sony warranty when the Sony warranty is for free and I do have a witness to what he said.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Mr. W[redacted] has not responded at all to my last email.  Wouldn't it be easier for you to contact him instead of me being in the go between?  I have sent him a new email.  Also my husband tried the store manager again today and he was not in.  Who is this Vince C[redacted] and why is he the only one who can help? Who is over him?
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...This customer is presently scheduled with parts needed to complete this repair on 11/**. If the dishwasher is not repaired at that time we will offer the customer full credit of what they paid us for the dishwasher in question in 2009 ($950.00) towards the reselection of a new...

dishwasher. Under the terms of our extended warranty the remaing time of their service contract would be satisfied by this exchange. The customer would not have to pay a new delivery or installation charge at that time.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] As I have previously stated, I am not interested in replacing the unit. This is the second one I have purchased in 5 years. The extended service contract is useless since no one will service the unit. I am only requesting reimbursement of the repair cost as well as the remaining 3 years on the existing extended 5 year warranty I purchased.   
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...As of 7/*/15 this customers [redacted] Card now has the total refund due of $1086.45.

Service is going out on 10/*/14 to inspect the TV in question and if it in fact does have burned in images we will authorize an exchange for a new TV.

Tell us why here...As of today the store has not cancelled this order. I will do that now and refund the charge back to this customers credit card and mail a receipt to them. They should contact [redacted] in order to get any late fees removed from their account.

Tell us why here...New doors have been ordered from G.E. New doors take from 8 to 10 weeks to get because they are not a stock item and have to be manufactured. If the customer does not want to wait for them or accept a damage allowance to keep their refrigerator as is, then they should contact the...

[redacted] at the store where their purchase was made and he will make arrangements to exchange the refrigerator in question for a new one.

Our contract states excatly what the customer states that it states, that we will replace the product with a comparable model "not to exceed the original purchase price" which means if the customer chooses a replacement product that is more than their original purchase price, then they have to pay the difference in price. It also states that the contract will be satisfied when the old product is exchanged or replaced..

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Description: APPLIANCES-MAJOR-DEALERS

Address: 2420 Cottman Ave, Philadelphia, Pennsylvania, United States, 19149

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