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P.C. Source Inc.

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P.C. Source Inc. Reviews (2)

I spoke to the guest myselfThe "Dumpster" referenced in the complaint is actually an emergency power generatorThis equipment does not omit an odor and there isn't any trash containers in close proximity to the assigned roomI did inspect the area myself and found absolutely no odor at all
Unfortunately the Hotel was sold out so we could not provide the guest with another roomFor these reasons we are unable to issue a refund as her request does not meet the Hotels Cancellation Due Refund requirementsThank you

Complaint: [redacted]
I am rejecting this response because:
I wanted to stay at the Engleside Inn, but unfortunately I found the smell of trash outside my room overwhelming.  When I spoke with the front desk about this, they suggested that it smelled of trash because it was a hot day, and they couldn’t move me to another room.  Because of that, I had to cancel my weekend stay.  This should meet any hotel’s cancellation due refund requirements.  I showed up for my reservation, meeting my end of the implied agreement when making the $500 deposit.  The hotel didn’t meet their end of the implied agreement, which is to provide a satisfactory room.  Since they couldn’t remedy the situation, I cancelled my trip.  I fully expect that they should act like any reputable business, respect their customers, and provide a full refund for an unsatisfactory product.  
Regards,
[redacted]

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Address: 472 Blair Mill Road, Hatboro, Pennsylvania, United States, 19040

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