PC Tech Support

We apologize for the inconvenience caused to the customerHowever we would like to mention a few things here that might help the customer: Issue: *** Mail password removedResolution: *** or any email password can never be removedIf in case it's not asking for Jean's password to sign in her email, it means her browser hasn't logged her out of her email from the last sessionWe suggest her to log out of email manually to make sure when she signs in next time it's not directing her directly to her inbox without asking her to sifirstIssue: Computer boot time is more than beforeResolution: As windows OS is regularly updated through the *** Servers, OS updates whenever we restart the computerIt takes them 5-minutes at times to install these updates while booting upIf the computer is working slow, than we understand it needs to be workedBut, last time our technicians worked on it, the computer response time was quite goodIf she still has same we would love to provide her the expert servicesIssue: *** not accepting your credit cards: Resolution: This issue is not a computer issue, if the website is not able to accept her credit card; the problem is with the Website's GatewaySo she can try using another cardIf the problem is persists with other websites as well, we suggest she contacts her credit card or the website owner (***) to resolve the issueIts not a computer problem at all4.Issue : Card/Banking details : Resolution : We respect the privacy of all our customers, we do not keep any sensitive information with us except their contact information, i.eName, Billing Address, Contact Numbers and Email address to help verify the customer when called us for help, and we can easily contact our customer in case they require our helpIssue: Unable to reach us : Resolution : We clearly inform all our customers that do not work hours a day however days a week from 9:AM to 7:PM ESTAs per her time zone that she follows she can reach us between 6:AM to 4:PM PSTWhen she called us during our working hours, we were able to address her issues and help resolve it as well

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am surprised how people can ignore the true meaning of my complaints!!!!!!!! After I contacted the business many times, I realized that it would be very difficult to ask them to remove what they have installed in my computer and refund money back to me. However, if they could just did what they again promised to me: "we will fix all your problems now and it will not have problems anymore", I will stop complaining. But they did not, please see the new problems in item 5.
I was forced to call the business for help because when I started my computer one morning, suddenly my computer stopped working and only the voice message from the business repeating and repeating. If I did not call the business, the voice would not stop because non of the buttons in my computer worked. I even could not shut down my computer b/c the power button did not work either. 2. I agreed to their help b/c I did not know what else I could do and I paid only after its worker promised me he would only remove the hacking problem but would never bring any other problems to my computer. What I complained are what the other problems the business brought to my computer after it installed anti-hacking programs. My computer did not have these problems before!!!!!!!!!!!!!! Does the business understand that my computer did not have the problems I compainted??????????????????????????????Yes, the business said I can call it anytime when I have a problem. However, why I want to have more problems caused by the business after I paid to remove the only hacking problem???????????Yes, I spent or hours in days with the business to fix these problems my computer did not have before. Are there more problems coming? How many hours I have to spend in future? Why do I want to spend money to have more headaches???????? ??????????????? ??5. After they fixed part of the problems I complained last week, I found out there are more problems in my computer:1) My *** mail password was removed and people can look my *** email without password. 2) When I look *** stock news, the numbers only show one second, then disappear. The numbers do not stay anymore. 3) My computer starting process is times slower than before.4) When I asked to fix the problem that *** could not accept my credit card anymore, the business' worker asked me to show the whole process including my credit card numbers. If I did not show, he would not help. And he wanted me to buy something. Because everything is too expensive, I did not buy. So, the problem was not solved. However, he saw my credit card numbers.I thought I paid $to remove the hacking, then my computer will work like before. But it is not. So, I want:1) Under your supervision, the business remove the poor programs they have installed, which has changed the functions of my computer;2) The business refund my money for $269;3) My computer has many information regarding bank and investment accounts, and the business' work knows my credit card numbers. I hope the Revdex.com watch the business closely. 4) I hope the Revdex.com prevent the business retaliating me at my computer system since its workers are experts and I am not. I am just a retired old woman and I want to have a peace of mind. Regards,
*** ***

Hi,We understand the customers concern about our legitimacy and are more than willing to prove the same to her. Customer had faced an issue with her system as a result of which her system had various error messages with different software configuration and drivers in the systemWhen shoe
contacted us, one of our diagnostic experts to the remote of her system and diagnosed the issues and explained her the problems her computer was facingWe had given her our support plans since she was not under our service contractShe chose the one time incident following which a payment authorization was done by our billing supervisor for the sameWhich is our mandate billing procedureOur technicians had worked with her system for to hrs and fixed all her system issuesWe have provided our Toll Free No: 1888-308-3363, our email address which is [email protected] and work timings so that if she faces with another issue with her system, she can call us and avail free service for her system.Now where it comes to our legitimacy, - If we were not legitimate, we would be the one calling her and informing her that there is an issue with her system.- Scammers use payment methods such as western union, money gram, etcOur customers pay through a registered payment gateway using their credit/debit cards, so apart from all the legal documentation we provide, customer has the name of our payment merchant mentioned on her bank account statement.- We would have not given her our toll free no if we were not legitimateA scammer would never provide a valid phone no to their customers as they just want money and do not intend for their customers calling them back.- We have provided her a legal docusign as proof of purchase apart from the payment receipt. We are not denying any support to customerIf customer has any issues, please feel free to call us on our Toll Free No and we will be glad to fix the same.In conclusion we would like to guarantee the customer that we are definitely a legitimate company and she can always call us to get her system issues fixed. My computer was suddenly locked up, and it said Microsoft was warning me I had a serious VirusI was given a number to call and the tech told me it would cost me $to fix itI want to know if I was scammed, or is this was a legitimate problem, or did they make my computer jam, and then offered to fix it?

Thank you for your email.   We are sorry to hear that, the Customer do not want to continue with our services.   However, we strongly disagree about the information the Customer provided, and would like to point out a few facts : 1. When the Customer called us for support with the...

device, our technician have explained all of the details to her and discussed the charges in order to help her. 2. After she agreed to pay the charges, the technician have started work on the device. 3. Customer has also signed the legal document with her own consent.   On the other hand, our shift timings are From 10.30 AM to 7.30 PM(EST) and we have specifically informed her about the same. Incase she calls before or after the aforesaid timings, no one would be available to answer the call. However, we received her call on 16/02/18 in regards to the problem with the machine and we have connected her call to our specialized technician who have successfully resolved all the issues. We would be more than happy to help her for any Computer issues in the future as well. Yet, if for any reason she do not wish to avail the services, she could have informed us and we could have offered a mutually acceptable resolution to this.   Would request her to please refrain from passing judgments / half-knowledgeable opinions about us. She have contacted us for assistance and initially agreed for service and later abruptly ended the conversation.   Attached the copy of the legal document for your reference.RegardsCustomer care TeamPC TECH SUPPORT1888-308-3363