PC Tecmart

Hello Glenna, We are sorry to know that you had a less than stellar experience with usFirst things firstWe have a 30-Day refund policy that can be read here: http://pctecmart.com/refund-policy.htmlWe are more than happy to provide you a refund within the first thirty days if you are not satisfied with our servicesWith all due respect, there seem to be some discrepancies in your complaint with Revdex.comA) You specified an incorrect mailing address: 156th Ave NE # Redmond, WA When our website (http://pctecmart.com) clearly indicates our correct mailing address as N.E4th St, Suite 2300, Bellevue, Washington, That is why we never received Revdex.com’s consumer rebuttal that was mailed to the wrong addressB) We do not sell services by showing users pop-upsWe have a website that users visit and a helpline that they can callOur hr is 888-319-You have specified a helpdesk number that’s not ours: 855-243-Could it be that you got us confused with some other business? C) Our records indicate that you did purchase our tech support services on 02/18/We only charged your card on 02/21/after receiving a confirmation from you that satisfactory services have been providedWe have included a copy of the approval of charges provided as an attachment with this responseD) Our customer grievance redressal team has tried to reach you several times in the last three days, since we received a notification from Revdex.com, to offer a refundBut all our attempts to reach you at your daytime phone (***-***-***) have been unsuccessfulWe would have preferred that you had given us a direct call on our helpline to request a refundWe strive for customer satisfaction and would have been more than happy to resolve any concernsWe are not here to gouge people, rather pride ourselves in helping them resolve their day-to-day computer productivity issues in a swift mannerAfter review by our refunds team, we have decided to provide you a full refund as a show of good faithWe request you to please consider us in case you or your friends face any computer issues in the futureRegards Ujjaval V [redacted] Manager PC TEC MART

Hello ***, We are sorry to know that you had a less than stellar experience with usFirst things firstWe have a 30-Day refund policy that can be read here: http://pctecmart.com/refund-policy.htmlWe are more than happy to provide you a refund within the first thirty days if you are not satisfied with our servicesWith all due respect, there seem to be some discrepancies in your complaint with Revdex.comA) You specified an incorrect mailing address: 156th Ave NE # Redmond, WA When our website (http://pctecmart.com) clearly indicates our correct mailing address as N.E4th St, Suite 2300, Bellevue, Washington, That is why we never received Revdex.com’s consumer rebuttal that was mailed to the wrong addressB) We do not sell services by showing users pop-upsWe have a website that users visit and a helpline that they can callOur hr is 888-319-You have specified a helpdesk number that’s not ours: 855-243-Could it be that you got us confused with some other business? C) Our records indicate that you did purchase our tech support services on 02/18/We only charged your card on 02/21/after receiving a confirmation from you that satisfactory services have been providedWe have included a copy of the approval of charges provided as an attachment with this responseD) Our customer grievance redressal team has tried to reach you several times in the last three days, since we received a notification from Revdex.com, to offer a refundBut all our attempts to reach you at your daytime phone (972-423-2267) have been unsuccessfulWe would have preferred that you had given us a direct call on our helpline to request a refundWe strive for customer satisfaction and would have been more than happy to resolve any concernsWe are not here to gouge people, rather pride ourselves in helping them resolve their day-to-day computer productivity issues in a swift mannerAfter review by our refunds team, we have decided to provide you a full refund as a show of good faithWe request you to please consider us in case you or your friends face any computer issues in the futureRegards Ujjaval V*** Manager PC TEC MART

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Refund money to visa and bill me for the work they performed to clean up my computer. Please send a bill thru mail. I had three tech companies to call in one week. Two billed me for 399.00 us?
Sincerely,
[redacted]

Hello Glenna, We are sorry to know that you had a less than stellar experience with us. First things first. We have a 30-Day refund policy that can be read here: http://pctecmart.com/refund-policy.html. We are more than happy to provide you a refund within the first thirty days if you are not...

satisfied with our services. With all due respect, there seem to be some discrepancies in your complaint with Revdex.com. A)      You specified an incorrect mailing address: 4306 156th Ave NE # 11338 Redmond, WA 98052. When our website (http://pctecmart.com) clearly indicates our correct mailing address as 10900 N.E. 4th St, Suite 2300, Bellevue, Washington, 98004. That is why we never received Revdex.com’s consumer rebuttal that was mailed to the wrong address. B)      We do not sell services by showing users pop-ups. We have a website that users visit and a helpline that they can call. Our hr is 888-319-0332. You have specified a helpdesk number that’s not ours: 855-243-6057. Could it be that you got us confused with some other business? C)      Our records indicate that you did purchase our tech support services on 02/18/2017. We only charged your card on 02/21/2017 after receiving a confirmation from you that satisfactory services have been provided. We have included a copy of the approval of charges provided as an attachment with this response. D)      Our customer grievance redressal team has tried to reach you several times in the last three days, since we received a notification from Revdex.com, to offer a refund. But all our attempts to reach you at your daytime phone ([redacted]) have been unsuccessful. We would have preferred that you had given us a direct call on our helpline to request a refund. We strive for customer satisfaction and would have been more than happy to resolve any concerns. We are not here to gouge people, rather pride ourselves in helping them resolve their day-to-day computer productivity issues in a swift manner. After review by our refunds team, we have decided to provide you a full refund as a show of good faith. We request you to please consider us in case you or your friends face any computer issues in the future. Regards Ujjaval V[redacted] Manager PC TEC MART