Dear Customer, The system you were sold comes with a one year warranty including parts and laborThis includes any and all labor to repair and troubleshoot the system along with any parts necessary to repair the systemHowever, this does not mean that you are entitled to a new system unless the system is un-repairableWhen we received your call about the issue with your system, we tried to troubleshoot over the phone with you a few timesWhen it became clear that a service call was needed we promptly got you scheduled and installed a demo panel so you would not be without an alarm systemAt that time, you stated that you did not want to ultimately keep the demo panel because of discolorationUpon removal of your keypad we had it tested not only at our office but also sent it in to the manufacturer for testing and neither place could replicate the problemThe keypad was functioning correctly with no issuesAs we have stated previously in our emails, we are more than happy to re-install your original panel since it is working correctly per the manufacturer
[redacted] had filed a fraudulent charge with her bank about her purchase with usThe bank contacted us requesting any documentation that we hadWe sent her bank all the documentation that we had for their review [redacted] bank originally refunded her the money while they reviewed the documents we had sent themThey deemed [redacted] purchase as non-fraudulent and took that money back out of her accountIndiana Alarm did not recharge her account and has not recharged her account
In regards to [redacted] complaint, we did in fact resolve the problem with the camera with a simple rebootThe camera was working after we fixed it through when MrsEvans canceled her serviceI've attached the signed work order showing that work was done to the satisfaction of [redacted] The day cancellation period only applies to monitoring services, which were cancelled, and does not apply to purchased equipmentDaisy has been refunded the $for monitoring that she was charged since she did cancel within that day periodI've attached emails showing that [redacted] refused the equipment refund and she decided to keep the camera as a deterrent, which we allowed her to do
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined the response would not resolve my complaint For your reference, details of the offer I reviewed appear below If I had the system for months I would expect some old replacement, the unit was installed for less than two months I Invested $in a new system and I now stuck with a used panel And for them to think I would put a panel in my home that is defected is crazy for security and safety reasons Regards, [redacted] ***
Dear Customer, Regardless of how long the panel was installed our procedures remain the sameIn no way are we trying to stick you with an old used or defective panelPer the manufacture and our in shop testing the panel is not defective, thus the reason we are offering you your original panel back at no chargeIf the panel was irreparable the manufacture would have sent us a new system for us to install for you One possible reason the panel would not respond while you were using it is that it could be the panel suffered a power surge or major glitch from it's power sourceWhile testing and troubleshooting the panel over the phone we only completed soft rebootsHowever, when we removed the system from your home and took it to our shop for testing we completed what is known as a hard rebootThis involves removing all power sources for an extended period of time prior to rebooting, thus discharging all electrical circuitsWhen we could not get the panel to replicate the issue we sent it to the manufacture for further testingThe manufacture deemed the panel 100% operationalPlease understand that we are in no way trying to give you a used panel only your panel back that you originally purchased in good working order
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I will allow the removed panel to be re-installed at no cost to me, with one condition If the panel has any "issues" after installation Indiana Alarm will install a "new" panel from the manufacture at no cost me.
Regards,
*** ***
Dear Customer, The system you were sold comes with a one year warranty including parts and laborThis includes any and all labor to repair and troubleshoot the system along with any parts necessary to repair the systemHowever, this does not mean that you are entitled to a new system
unless the system is un-repairableWhen we received your call about the issue with your system, we tried to troubleshoot over the phone with you a few timesWhen it became clear that a service call was needed we promptly got you scheduled and installed a demo panel so you would not be without an alarm systemAt that time, you stated that you did not want to ultimately keep the demo panel because of discolorationUpon removal of your keypad we had it tested not only at our office but also sent it in to the manufacturer for testing and neither place could replicate the problemThe keypad was functioning correctly with no issuesAs we have stated previously in our emails, we are more than happy to re-install your original panel since it is working correctly per the manufacturer
[redacted] had filed a fraudulent charge with her bank about her purchase with us. The bank contacted us requesting any documentation that we had. We sent her bank all the documentation that we had for their review. [redacted] bank originally refunded her the money while they reviewed the documents we had sent them. They deemed [redacted] purchase as non-fraudulent and took that money back out of her account. Indiana Alarm did not recharge her account and has not recharged her account.
Dear Customer, Regardless of how long the panel was installed our procedures remain the same. In no way are we trying to stick you with an old used or defective panel. Per the manufacture and our in shop testing the panel is not defective, thus the reason we are offering you your original panel back at no charge. If the panel was irreparable the manufacture would have sent us a new system for us to install for you. One possible reason the panel would not respond while you were using it is that it could be the panel suffered a power surge or major glitch from it's power source. While testing and troubleshooting the panel over the phone we only completed soft reboots. However, when we removed the system from your home and took it to our shop for testing we completed what is known as a hard reboot. This involves removing all power sources for an extended period of time prior to rebooting, thus discharging all electrical circuits. When we could not get the panel to replicate the issue we sent it to the manufacture for further testing. The manufacture deemed the panel 100% operational. Please understand that we are in no way trying to give you a used panel only your panel back that you originally purchased in good working order.
In regards to [redacted] complaint, we did in fact resolve the problem with the camera with a simple reboot. The camera was working after we fixed it through when Mrs. Evans canceled her service. I've attached the signed work order showing that work was done to the satisfaction of [redacted] The 3...
day cancellation period only applies to monitoring services, which were cancelled, and does not apply to purchased equipment. Daisy has been refunded the $8 for monitoring that she was charged since she did cancel within that 3 day period. I've attached emails showing that [redacted] refused the equipment refund and she decided to keep the camera as a deterrent, which we allowed her to do.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
If I had the system for 6 months I would expect some old replacement, the unit was installed for less than two months. I Invested $700 in a new system and I now stuck with a used panel. And for them to think I would put a panel in my home that is defected is crazy for security and safety reasons.
Regards,
[redacted]
Dear Customer, The system you were sold comes with a one year warranty including parts and laborThis includes any and all labor to repair and troubleshoot the system along with any parts necessary to repair the systemHowever, this does not mean that you are entitled to a new system unless the system is un-repairableWhen we received your call about the issue with your system, we tried to troubleshoot over the phone with you a few timesWhen it became clear that a service call was needed we promptly got you scheduled and installed a demo panel so you would not be without an alarm systemAt that time, you stated that you did not want to ultimately keep the demo panel because of discolorationUpon removal of your keypad we had it tested not only at our office but also sent it in to the manufacturer for testing and neither place could replicate the problemThe keypad was functioning correctly with no issuesAs we have stated previously in our emails, we are more than happy to re-install your original panel since it is working correctly per the manufacturer
[redacted] had filed a fraudulent charge with her bank about her purchase with usThe bank contacted us requesting any documentation that we hadWe sent her bank all the documentation that we had for their review [redacted] bank originally refunded her the money while they reviewed the documents we had sent themThey deemed [redacted] purchase as non-fraudulent and took that money back out of her accountIndiana Alarm did not recharge her account and has not recharged her account
In regards to [redacted] complaint, we did in fact resolve the problem with the camera with a simple rebootThe camera was working after we fixed it through when MrsEvans canceled her serviceI've attached the signed work order showing that work was done to the satisfaction of [redacted] The day cancellation period only applies to monitoring services, which were cancelled, and does not apply to purchased equipmentDaisy has been refunded the $for monitoring that she was charged since she did cancel within that day periodI've attached emails showing that [redacted] refused the equipment refund and she decided to keep the camera as a deterrent, which we allowed her to do
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined the response would not resolve my complaint For your reference, details of the offer I reviewed appear below If I had the system for months I would expect some old replacement, the unit was installed for less than two months I Invested $in a new system and I now stuck with a used panel And for them to think I would put a panel in my home that is defected is crazy for security and safety reasons Regards, [redacted] ***
Dear Customer, Regardless of how long the panel was installed our procedures remain the sameIn no way are we trying to stick you with an old used or defective panelPer the manufacture and our in shop testing the panel is not defective, thus the reason we are offering you your original panel back at no chargeIf the panel was irreparable the manufacture would have sent us a new system for us to install for you One possible reason the panel would not respond while you were using it is that it could be the panel suffered a power surge or major glitch from it's power sourceWhile testing and troubleshooting the panel over the phone we only completed soft rebootsHowever, when we removed the system from your home and took it to our shop for testing we completed what is known as a hard rebootThis involves removing all power sources for an extended period of time prior to rebooting, thus discharging all electrical circuitsWhen we could not get the panel to replicate the issue we sent it to the manufacture for further testingThe manufacture deemed the panel 100% operationalPlease understand that we are in no way trying to give you a used panel only your panel back that you originally purchased in good working order
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I will allow the removed panel to be re-installed at no cost to me, with one condition If the panel has any "issues" after installation Indiana Alarm will install a "new" panel from the manufacture at no cost me.
Regards,
*** ***
Dear Customer, The system you were sold comes with a one year warranty including parts and laborThis includes any and all labor to repair and troubleshoot the system along with any parts necessary to repair the systemHowever, this does not mean that you are entitled to a new system
unless the system is un-repairableWhen we received your call about the issue with your system, we tried to troubleshoot over the phone with you a few timesWhen it became clear that a service call was needed we promptly got you scheduled and installed a demo panel so you would not be without an alarm systemAt that time, you stated that you did not want to ultimately keep the demo panel because of discolorationUpon removal of your keypad we had it tested not only at our office but also sent it in to the manufacturer for testing and neither place could replicate the problemThe keypad was functioning correctly with no issuesAs we have stated previously in our emails, we are more than happy to re-install your original panel since it is working correctly per the manufacturer
[redacted] had filed a fraudulent charge with her bank about her purchase with us. The bank contacted us requesting any documentation that we had. We sent her bank all the documentation that we had for their review. [redacted] bank originally refunded her the money while they reviewed the documents we had sent them. They deemed [redacted] purchase as non-fraudulent and took that money back out of her account. Indiana Alarm did not recharge her account and has not recharged her account.
Dear Customer, Regardless of how long the panel was installed our procedures remain the same. In no way are we trying to stick you with an old used or defective panel. Per the manufacture and our in shop testing the panel is not defective, thus the reason we are offering you your original panel back at no charge. If the panel was irreparable the manufacture would have sent us a new system for us to install for you. One possible reason the panel would not respond while you were using it is that it could be the panel suffered a power surge or major glitch from it's power source. While testing and troubleshooting the panel over the phone we only completed soft reboots. However, when we removed the system from your home and took it to our shop for testing we completed what is known as a hard reboot. This involves removing all power sources for an extended period of time prior to rebooting, thus discharging all electrical circuits. When we could not get the panel to replicate the issue we sent it to the manufacture for further testing. The manufacture deemed the panel 100% operational. Please understand that we are in no way trying to give you a used panel only your panel back that you originally purchased in good working order.
In regards to [redacted] complaint, we did in fact resolve the problem with the camera with a simple reboot. The camera was working after we fixed it through when Mrs. Evans canceled her service. I've attached the signed work order showing that work was done to the satisfaction of [redacted] The 3...
day cancellation period only applies to monitoring services, which were cancelled, and does not apply to purchased equipment. Daisy has been refunded the $8 for monitoring that she was charged since she did cancel within that 3 day period. I've attached emails showing that [redacted] refused the equipment refund and she decided to keep the camera as a deterrent, which we allowed her to do.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
If I had the system for 6 months I would expect some old replacement, the unit was installed for less than two months. I Invested $700 in a new system and I now stuck with a used panel. And for them to think I would put a panel in my home that is defected is crazy for security and safety reasons.
Regards,
[redacted]