PC Vedic

Review: bought a 1 year pc 24/7 support - every time I call the business, they are closed.Desired Settlement: like my money back

Review: PC VEDIC states on their website that they are certified service technicians for Microsoft; they use the Microsoft special font. That made me feel comfortable, and I paid them $299.99 to "take care" of my computer for two years..Last week they called to inform me that "my computer was in danger of crashing and destroying all my data AT ANY MOMENT" if I didn't pay them an additional $200 (approx.) to delete the program that was hacking my computer. The technician even showed me a telephone number, supposedly on my computer that he "thought was from Mexico."I demurred and said I would contact Microsoft; my tech, [redacted], assured me that he was indeed a Microsoft registered technician. He then proceeded to show me a screen with red chart markings, raging up and down, "showing the damage happening to my computer" even as we spoke.Again I said I was going to talk to Microsoft, and he then showed me onscreen "a page with the official stamp and markings of the office of the Governor of Delaware" listing PC VEDIC as an "approved" company.Subsequently I spoke with a representative in the Governor's office, who informed me that PC VEDIC is on their scam list! The page I found on my own search for the Governor's phone number was not at all like the one shown to me by the VC VEDIC tech. Hmmm? I again told "Sunny" that I would check with Microsoft and get back to him.Stupid me, I should have checked with Microsoft in the very beginning. Of course, they assured me that this is a big scam operation, and they are going to have their "endorsement" removed. By the way, the real Microsoft technician check my computer, removed all programs relating to PC VEDIC, and assured me that my computer was never in any danger of immediate crashing.I feel that I am entitled to a refund of my money.Desired Settlement: Since I signed onto their program because of the fraudulent, online advertisement that they were Microsoft certified, and because they called me to scare me into paying them more money to save my computer that was in danger of crashing at any moment, I feel justified in demanding the return of my $299.99.Incidentally, I checked on some scam reports, and found one from a gentlemen who also was called by them because his computer was going to crash at any moment.Let's put a stop to this.

Business

Response:

Response:

Hi We have Received the complaint from the customer [redacted] stating the he was faced lots of problem because of our company. we apologize for the inconvenience faced to you and to our customer. we never claim that we are associate with the Microsoft or CISCO we only state the we have Microsoft certified technician and Cisco certified technician working with us. that what we have stated on our website to however as there is confusion and there is wrong impact on our customer about this issue on customer we have removed the logo of both Microsoft and Cisco from out website. we are independent service provider and we are not associated with any brand and we also have 100% money back gaurante if the customer is not satisfy with the services he receive from us we give complete refund without asking a question. we also follow the practice of e-sign where in everything is mentioned i.e that we are independent service provider and all the refund policy in which customer can ask for a refund within 5 business days if he is not satisfied with the service. we will go ahead and refund the complete amount to the customer [redacted] as he is not satisfied with the service we again apologize for the inconvenience caused and ready to co-operate ! Thanks PC Vedic LLC

Sent on: 11/29/2013 1:03:13 PM

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

THEY STATE IN THEIR RESPONSE THAT THEY HAVE REMOVED THE LOGO, IN MICROSOFT FONT, STATING THEY ARE CERTIFIED MICROSOFT TECHNICHIANS, THEREBY CONFIRMING MY COMPLAINT. NOW, WHAT DO I NEED TO DO TO COLLECT MY FULL REFUND?