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P.C.M. Contracting

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Reviews P.C.M. Contracting

P.C.M. Contracting Reviews (6)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Today at 11:PM The driveway cracked a long time before I ever entertained the thought of having the railroad ties replacedI noticed the crack (more apt description would be a narrow "crater") on April at which time I sent a photo of the damage to PCM and called and spoke to Steve telling him about the defect in his work He assured me that he stands behind his work and he would be out to fix itOver a month later (with no further word from PCM/Steve since April 14) I had a landscaper come out to do totally unrelated workWhile at my house the landscaper replaced the railroad ties with a retaining wallThis resulted in fixing 95% of the questionable work PCM didI again called Steve at PCM - who again assured me he would be out to repair his workI explained he did not need to fix his work as I was forced to hire a different contractor to fix itThe only thing it needed at this point was a thin line sealing the new wall to the drivewayOnce again Steve "yessed" me and said he'd be outThis is about the 12th "somebody will be out" we've heard from Steve and he's been a no-showNext thing Steve said was "somebody moved the pins." There were no "pins" in this situation, no pins at allI have no idea what Steve is referring toSteve also said there were trucks blocking the wayThat may have been the case, although I highly doubt itEven if the landscapers were still there when PCM's workers drove by on their way back from somebody else's job, PCM could have come back the next dayThere were no trucks blocking the edge ever againThe landscaper's work was done that day and they leftPCM has got a lot of nerve trying to blame my landscaper for PCM's lack of follow-up! PCM being the reputable, knowledgeable company they claim to be should never have done my driveway if they knew my railroad ties were not going to hold the drivewayWhat kind of company would do that? They knew putting a driveway in with a less-than-substantial foundation was going to cause problemsIf they didn't know that, they shouldn't be in the paving business! I didn't know that, but I don't claim to be a wonderful, reputable paving company, I relied on a "professional" paving company and they took advantage of me and "yessed me to death." Regards, [redacted]

------- Forwarded message ----------
From: PCM Paving
Date: Mon, Jun 9, at 12:PM
Subject: *** ID # ***
To: "***"
To Whom It May Concern,
Our first communication with *** *** this year was in March,for a seal coat estimate for her drivewayi have the paperwork for that estimate and at the time I measured her driveway which is square feet length X width there was no damage to her drivewayI estimated it myself and she wanted to seal coat her driveway and her boyfriends' drive who we installed in as wellSince that March time frame, pins which we installed BEFORE installing the 4" of asphalt in 2013(existing ones to sure up the railroad ties so they were firm and weight bearing) in the front left corner of the driveway that hold the elevated railroad ties and which in turn hold the driveway by her garage were removed and the party as I have stated who did this retaining wall is at fault or whomever removed themWe came over the day of the phone call with asphalt to solve the issue( a tear in that area from removal of pins and the railroad ties ) and could NOT access the affected areaAgain to hold us accountable for someone elses mistake is unacceptableTo return the next day was not an option with the contractor telling us they would be longer than that in installing the wallWe made every attempt to rectify the situation and were denied access then by the contractor's vehicles and string lines and now to the property by *** ***We find no other alternative but to vehemently defend our position in this matter
Regards,
Steve S***-PCM Paving###-###-####

-------- Forwarded message ----------From:
"">PCM Paving Date: Wed, Jun 4, at 1:PMSubject: COMPLAINT ID# ***To: "***" , "***"
To Whom it May Concern,
PCM Contracting vehemently denies any wrong doing, defect in materials or workmanship in the filing by *** *** dated May 28th,We installed her driveway in to specification with a totally satisfied customer and her boyfriend at another location in the same weekBoth parties paid in full and were 100% satisfied with our work*** ***'s driveway has an elevation up to her garage which is held in place on the left hand side by heavy duty railroad tiesDuring this past month, she apparently hired a contractor to replace those rail road ties and the aforementioned company did not reinforce the elevated portion of the driveway and it tore away as they removed the tiesAs a good will measure, *** *** contacted us and we dispatched one of our crews to the scene the SAME day with asphalt and heavy duty equipment to repair the problemUpon arrival, the contractor doing the work was blocking the driveway with two vehicles and had string lines to put a new retaining wall upAt that point,there is nothing we could do and the liability falls with the contractor who wrongfully removed the railroad ties without proper reinforcementWe are of the position that the complaint is frivelous in nature and want it dismissed and our perfect satisfaction rating be restored.Under no circumstances are we settling any claim for we have no liability in this matterThe driveway was removed and replaced as per our specifications and that of Horsham Township in the original agreementPlease advise us of any additional information you may need in this matterThank you for prompt attention at the bureau
Regards,
Steve S***
Operations,Safety and Compliance Coordinator
PCM Contracing
Hatboro,PA 19040###-###-####

---------- Forwarded message ----------
From: [redacted]
Date: Wed, Jul 23, 2014 at 2:27 PM
Subject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].
To: [email protected], [redacted]>
So what about my driveway! What is going on with this?! I hear NOTHING

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Today at 11:41 PM
The driveway cracked a long time before I ever entertained the thought of having the railroad ties replaced. I noticed the crack (more apt description would be a narrow "crater") on April 14 at which time I sent a photo of the damage to PCM and called and spoke to Steve telling him about the defect in his work.  He assured me that he stands behind his work and he would be out to fix it. Over a month later (with no further word from PCM/Steve since April 14) I had a landscaper come out to do totally unrelated work. While at my house the landscaper replaced the railroad ties with a retaining wall. This resulted in fixing 95% of the questionable work PCM did. I again called Steve at PCM - who again assured me he would be out to repair his work. I explained he did not need to fix his work as I was forced to hire a different contractor to fix it. The only thing it needed at this point was a thin line sealing the new wall to the driveway. Once again Steve "yessed" me and said he'd be out. This is about the 12th "somebody will be out" we've heard from Steve and he's been a no-show. Next thing Steve said was "somebody moved the pins." There were no "pins" in this situation, no pins at all. I have no idea what Steve is referring to. Steve also said there were trucks blocking the way. That may have been the case, although I highly doubt it. Even if the landscapers were still there when PCM's workers drove by on their way back from somebody else's job, PCM could have come back the next day. There were no trucks blocking the edge ever again. The landscaper's work was done that day and they left. PCM has got a lot of nerve trying to blame my landscaper for PCM's lack of follow-up! PCM being the reputable, knowledgeable company they claim to be should never have done my driveway if they knew my railroad ties were not going to hold the driveway. What kind of company would do that? They knew putting a driveway in with a less-than-substantial foundation was going to cause problems. If they didn't know that, they shouldn't be in the paving business! I didn't know that, but I don't claim to be a wonderful, reputable paving company, I relied on a "professional" paving company and they took advantage of me and "yessed me to death."
Regards,
[redacted]

Review: My driveway was redone by PCM in 2013. On April 14, 2014 I noticed a large crack running down the side of the driveway. I called PCM and told them of this crack and sent a photo of the crack via text message. Steve assured me he would repair it because "I am such a good customer." It has been well over a month since he told me that he would make good on his work. I have seen no sign of him and my driveway still needs to be repaired. I have been nothing but nice to and trusting of PCM; they took advantage of me. Now I have to pay another company to come out and fix the mess they created. I do not want this company anywhere near my property.Desired Settlement: $2,000

Business

Response:

-------- Forwarded message ----------

From: PCM Paving <[email protected]>

Date: Wed, Jun 4, 2014 at 1:48 PM

Subject: COMPLAINT ID# [redacted]

To: "[redacted]" <[redacted]>, "[redacted]" <[redacted]>

To Whom it May Concern,

PCM Contracting vehemently denies any wrong doing, defect in materials or workmanship in the filing by [redacted] dated May 28th,2014. We installed her driveway in 2013 to specification with a totally satisfied customer and her boyfriend at another location in the same week. Both parties paid in full and were 100% satisfied with our work. [redacted]'s driveway has an elevation up to her garage which is held in place on the left hand side by heavy duty railroad ties. During this past month, she apparently hired a contractor to replace those rail road ties and the aforementioned company did not reinforce the elevated portion of the driveway and it tore away as they removed the ties. As a good will measure, [redacted] contacted us and we dispatched one of our crews to the scene the SAME day with asphalt and heavy duty equipment to repair the problem. Upon arrival, the contractor doing the work was blocking the driveway with two vehicles and had string lines to put a new retaining wall up. At that point,there is nothing we could do and the liability falls with the contractor who wrongfully removed the railroad ties without proper reinforcement. We are of the position that the complaint is frivelous in nature and want it dismissed and our perfect satisfaction rating be restored.Under no circumstances are we settling any claim for we have no liability in this matter. The driveway was removed and replaced as per our specifications and that of Horsham Township in the original agreement. Please advise us of any additional information you may need in this matter. Thank you for prompt attention at the bureau.

Regards,

Steve S[redacted]

Operations,Safety and Compliance Coordinator

PCM Contracing

Hatboro,PA 19040

###-###-####

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Description: Contractors - General

Address: 537 East County Line Road, Hatboro, Pennsylvania, United States, 19040

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