Hi [redacted] ,I went over your statement a few times and honestly I do not understand how you want us to handle this? I gave you a few solutions and I just need you to select 1.Thanks [redacted]
Complaint: ***
I am rejecting this response because: They are asking for more moneyThe problem my laptop is now having was not an initial problem I sent my laptop to PCmacnerds for from the startI sent my laptop to them for a broken keyboard and a cleaning to make it run faster and stop long bufferingIt came back with a shutting off problemTell me why I should pay the additional funds? I am very upset I have been !00% honestOnly a fool would pay more money to the company they believe damaged their propertyThey should be paying me BUT I am NOT seeking moneyI just wanted my laptop to STOP shutting offI thought they could repair itIt was NOT shutting off before they serviced itMy complaint was a broken keyboard and slow running laptopI have no complaints concerning the second laptop the repairedThe gave my other laptop a new screen and a cleaningIt still runs slow but it runs and stays onI will take my laptop to Best Buy as soon as I am able toRight now I do not have any extra fundsThey know I am disabled and live with a disabled sonI believe I am not getting respect because of my living situationI will let Best Buy do what needs to be doneI wish I could afford to have it done now but I have to wait until after the holidays
Regards,
*** ***
Good Morning [redacted]First and foremost wanted to thank you for giving us the opportunity to respond to [redacted] complaint and hope that you will help us resolve this in a satisfactory manner for all of us.I also promise to make this as short as possible while still given you ONLY the facts which...
are stated below.On Tuesday July 28, 2015 [redacted] contacted us to get help with two (2) laptops that where not in good working condition. In fact she said thatLaptop 1 was completely unusable with a ( broken screen, bad keyboard)Laptop 2 is very slow and thinks it may have a virus.Based on all this we gave her a quote which included (labor, tax, full maintenance on 2 computers, pickup, return, and a full 1 year warranty with a cost of $359.89) and of course it was contingent to a full evaluation.She responded in an email with (Okay let's get them up and running ASAP)Next we set up a pick up of her laptops for a full evaluation which revealed the following.Laptop 1 ( broken screen, bad hard drive, non working keyboard) Laptop 2 ( very slow, had a few viruses and no anti-virus protection)We then provided [redacted] with our findings and the solutions which also included an additional cost of $48.95 for a new 500gb hard drive.Services performed on laptop1 where- ( new screen, new keyboard, new hard drive, memory upgrade to 4gb, re-installing the original operatingsystem and many other software including a new anti-virus as well as doing a full data retrieval and restore to the new hard drive)(Laptop 2 included removing viruses, full maintenance, anti-virus protection)At the end of the day [redacted] final bill was $326.95 and she got back 2 fully operable laptopsConsequently we had many discussions and made multiple trips to her home to investigate numerous claims. Needless to say we run many test that did not reveal any hardware issues.At this point we went ahead and fine-tuned her laptop with the specific programs, browser, tool bar, facebook, etc so she would have a better experience.All this has amounted to over 43 hours of trying very hard to help her.Our last attempt to help her was offered on September 15, 2015 which I have included below however I believe based on her response she wants more.Please help us resolve this(Option 1 – To completely replace your laptop with a new 10.1 inch touch screen windows tablet for $59 dollarsOption 2 - To completely replace your laptop with certified refurbished windows 7, 8.1 or 10 laptop for $119 dollarsOption 3- To completely replace your laptop with a New windows 7, 8.1 or 10 laptop for $239 dollarsAll these solutions have big discounts attached just let me know what’s better for you and I will send you details on the specifications) Thank You again for your time and please let me know if you need any other informationJessica Rodriguez
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]. All they want is more money. NO ONE LAP TOP HAD TWO MAJOR PROBLEMS. One lap top had a broken screen, the other had the broken keyboard. How do you go from a broken keyboard to a lap top that will not stay on anymore. They are lying I have all of my emails and I can prove their lies. They had two of my lap tops. The laptop with the broken keyboard was still usable. We used a keyboard that we downloaded and used the cursor to hit keys on the screen. It took forever but it worked but we just had to use a downloaded "on screen keyboard". I decided to get the keyboard fixed. The other had a broken screen came on but didn't work. The one with the broken screen that was in worse condition actually came on but didn't function. It is the laptop where they put in a hard drive (that I believe was not needed) that on will not come on at all now. It was shutting down on me ever since they returned it to me. Both ran slow but neither had been diagnosed with a virus. The brag about extras they gave me that were not asked for but what good are they if the unit doesn't stay on. They can take back the extra memory I just want it up and running. There is no need for lies to enter the picture I have been honest. The staff was great. They tried to please me and were very friendly but I still believe someone gave me a hard drive that was not needed and that the hard drive is causing all the shutting down because shutting down was not one of my issues. I do not want a new unit and I do not have anymore money to spend again. One lap top had a broken screen and the other had a broken keyboard. LIES pure lies but I have all my emails dated and with every word. I want it fixed where it stays on and no extras
Hi [redacted],I went over your statement a few times and honestly I do not
understand how you want us to handle this? I gave you a few solutions and I just need you to select 1.Thanks[redacted]
Hi [redacted] ,I went over your statement a few times and honestly I do not understand how you want us to handle this? I gave you a few solutions and I just need you to select 1.Thanks [redacted]
Complaint: ***
I am rejecting this response because: They are asking for more moneyThe problem my laptop is now having was not an initial problem I sent my laptop to PCmacnerds for from the startI sent my laptop to them for a broken keyboard and a cleaning to make it run faster and stop long bufferingIt came back with a shutting off problemTell me why I should pay the additional funds? I am very upset I have been !00% honestOnly a fool would pay more money to the company they believe damaged their propertyThey should be paying me BUT I am NOT seeking moneyI just wanted my laptop to STOP shutting offI thought they could repair itIt was NOT shutting off before they serviced itMy complaint was a broken keyboard and slow running laptopI have no complaints concerning the second laptop the repairedThe gave my other laptop a new screen and a cleaningIt still runs slow but it runs and stays onI will take my laptop to Best Buy as soon as I am able toRight now I do not have any extra fundsThey know I am disabled and live with a disabled sonI believe I am not getting respect because of my living situationI will let Best Buy do what needs to be doneI wish I could afford to have it done now but I have to wait until after the holidays
Regards,
*** ***
Good Morning [redacted]First and foremost wanted to thank you for giving us the opportunity to respond to [redacted] complaint and hope that you will help us resolve this in a satisfactory manner for all of us.I also promise to make this as short as possible while still given you ONLY the facts which...
are stated below.On Tuesday July 28, 2015 [redacted] contacted us to get help with two (2) laptops that where not in good working condition. In fact she said thatLaptop 1 was completely unusable with a ( broken screen, bad keyboard)Laptop 2 is very slow and thinks it may have a virus.Based on all this we gave her a quote which included (labor, tax, full maintenance on 2 computers, pickup, return, and a full 1 year warranty with a cost of $359.89) and of course it was contingent to a full evaluation.She responded in an email with (Okay let's get them up and running ASAP)Next we set up a pick up of her laptops for a full evaluation which revealed the following.Laptop 1 ( broken screen, bad hard drive, non working keyboard) Laptop 2 ( very slow, had a few viruses and no anti-virus protection)We then provided [redacted] with our findings and the solutions which also included an additional cost of $48.95 for a new 500gb hard drive.Services performed on laptop1 where- ( new screen, new keyboard, new hard drive, memory upgrade to 4gb, re-installing the original operatingsystem and many other software including a new anti-virus as well as doing a full data retrieval and restore to the new hard drive)(Laptop 2 included removing viruses, full maintenance, anti-virus protection)At the end of the day [redacted] final bill was $326.95 and she got back 2 fully operable laptopsConsequently we had many discussions and made multiple trips to her home to investigate numerous claims. Needless to say we run many test that did not reveal any hardware issues.At this point we went ahead and fine-tuned her laptop with the specific programs, browser, tool bar, facebook, etc so she would have a better experience.All this has amounted to over 43 hours of trying very hard to help her.Our last attempt to help her was offered on September 15, 2015 which I have included below however I believe based on her response she wants more.Please help us resolve this(Option 1 – To completely replace your laptop with a new 10.1 inch touch screen windows tablet for $59 dollarsOption 2 - To completely replace your laptop with certified refurbished windows 7, 8.1 or 10 laptop for $119 dollarsOption 3- To completely replace your laptop with a New windows 7, 8.1 or 10 laptop for $239 dollarsAll these solutions have big discounts attached just let me know what’s better for you and I will send you details on the specifications) Thank You again for your time and please let me know if you need any other informationJessica Rodriguez
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]. All they want is more money. NO ONE LAP TOP HAD TWO MAJOR PROBLEMS. One lap top had a broken screen, the other had the broken keyboard. How do you go from a broken keyboard to a lap top that will not stay on anymore. They are lying I have all of my emails and I can prove their lies. They had two of my lap tops. The laptop with the broken keyboard was still usable. We used a keyboard that we downloaded and used the cursor to hit keys on the screen. It took forever but it worked but we just had to use a downloaded "on screen keyboard". I decided to get the keyboard fixed. The other had a broken screen came on but didn't work. The one with the broken screen that was in worse condition actually came on but didn't function. It is the laptop where they put in a hard drive (that I believe was not needed) that on will not come on at all now. It was shutting down on me ever since they returned it to me. Both ran slow but neither had been diagnosed with a virus. The brag about extras they gave me that were not asked for but what good are they if the unit doesn't stay on. They can take back the extra memory I just want it up and running. There is no need for lies to enter the picture I have been honest. The staff was great. They tried to please me and were very friendly but I still believe someone gave me a hard drive that was not needed and that the hard drive is causing all the shutting down because shutting down was not one of my issues. I do not want a new unit and I do not have anymore money to spend again. One lap top had a broken screen and the other had a broken keyboard. LIES pure lies but I have all my emails dated and with every word. I want it fixed where it stays on and no extras
Hi [redacted],I went over your statement a few times and honestly I do not
understand how you want us to handle this? I gave you a few solutions and I just need you to select 1.Thanks[redacted]