PCNation

Revdex.com,Thank you for notice of the customer inquiry We want to apologize to [redacted] for any inconvenience related to the processing delay It does appear while reviewing thousands of incoming emails, an email that was received from the customer was missed related to new customer verification and the oversight caused the slight delay in processing The order in question has shipped and the customer was provided the [redacted] tracking number for the shipment The package is scheduled for delivery this Thursday 12/22/ If you need any additional information, please do not hesitate to let us knowThank youPCNation Customer Service [redacted]

Initial Business Response / [redacted] (1000, 5, 2014/05/23) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] Revdex.com, Thank you for your inquiry [redacted] was shipped an incorrect item which is very unfortunateWe communicated to [redacted] on the same day he notified us of the issue that we were more than happy to assist in resolving the matterWe provided [redacted] a pre-paid return shipping label and stated that as soon as he turned over the item to [redacted] that we would send out a replacement itemIt took approximately week for [redacted] to give the item to be returned to ***After we confirmed the item was in ***'s possession, we checked inventory and within the week period delay, the item [redacted] ordered sold outWe communicated that to [redacted] today, [redacted] requested a refund, and PCNation issued the refund to his charge card today (please note that it may take the issuing bank 24-hours to post the credit to his account) We again apologize for this circumstancePCNation has refunded the purchase price in fullWe are unable to provide an additional amount related to interest but are happy to offer [redacted] a discount on a future order due to the inconvenienceThe item in question is not currently listed as in stock at our websiteIf you have any further questions, please do not hesitate to let us know Thank you [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/05/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I believe other potential customers should be aware of the lack of customer service and professionalism of PC NationAfter expressing to me the item I'd been told was sold out PC Nation still had the item available for purchase on their websiteThe item was removed from the website only after I sent an irate email expressing my disdain with the company and customer service which I had received Final Business Response / [redacted] (4000, 9, 2014/05/29) */ Upon notification of the issue, PCNation immediately responded to [redacted] and sent an approval for the incorrect item to be returned and provided a pre-paid return shipping label [redacted] was aware that we would be unable to process a new order for the correct item until he sent the original package backIt took approximately week for [redacted] to send the incorrect item back and within that time, the item he ordered sold outWe communicated this to [redacted] and he requested a credit and PCNation issued the credit that same day PCNation provided a high level of customer service to [redacted] throughout the transaction and was very responsive to his inquiriesPCNation has been in business since and has shipped millions of orders and we pride ourselves on our professionalismWe again apologize for the fact that an incorrect item was sent to [redacted] If you need any further information, please do not hesitate to let us know Thank you [redacted]

Revdex.com, Thank you for notice of the customer inquiry We want to apologize to [redacted] for any inconvenience related to the processing delay It does appear while reviewing thousands of incoming emails, an email that was received from the customer was missed related to new customer verification and the oversight caused the slight delay in processing The order in question has shipped and the customer was provided the [redacted] tracking number for the shipment The package is scheduled for delivery this Thursday 12/22/ If you need any additional information, please do not hesitate to let us know Thank you PCNation Customer Service [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/06/05) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: ***@PCNATION.COM Good afternoon and thank you for contacting PCNationWe are happy to provide feedback on this issue Ms [redacted] placed an order on 5/18/ for a HP photosmart printerPCNation processed and shipped the order that same day 5/18/The package shipped via FEDX on tracking number XXXXXXXXXXXXXXXFEDX's website shows the ship date as 5/18/and delivery on 5/20/FEDX website then shows refusal back on 5/23/FEDX then delivered the refused package back to the warehouse it shipped from on 5/28/PCNation called FEDX to see if there were any delivery delays or errors and FEDX stated there were notIn accordance with the PCNation posted policy for delivery refusals, undeliverable packages, and items returned for a credit only, a 15% applicable returns fee was deducted from the creditThe returns fee is assessed not to penalize the customer but to reimburse for PCNation's shipping, handling, and return processing expenses PCNation received a communication from the customer or the customer's representative stating the package was refused due to shipping lateAs the package neither shipped late nor was attempted to be delivered late per posted processing dates/ship dates/delivery dates, the returns fee was applicable In speaking to Ms [redacted] today, she stated that as an Amazon Prime member she is used to the ability to receive a full refund if she changes her mind and does not accept a deliveryOrders via PCNation are not eligible for such a guarantee and PCNation bills a returns fee to cover our expenses If you have any further questions, please do not hesitate to let us know Thank you [redacted] PCNation XXX-XXX-XXXX ***@pcnation.com

Revdex.com,Good morning Mr [redacted] contacted PCNation to purchase the [redacted] FAX-4100E fax machine The manufacturer provides solution providers like PCNation with instant rebates that allow us to adjust our advertised price lower These instant rebates do change and sometimes week to week It appears there was an instant rebate that changed for the item in question and there was a misunderstanding internally as to if we would be able to honor the price for Mr*** Today Mr [redacted] was contacted and notified that we would be honoring the price We are very sorry for any inconvenience to Mr [redacted] related to this issueIf you need any additional information, please do not hesitate to let me knowCordially, [redacted] ***PCNation [redacted]

Initial Business Response / [redacted] (1000, 5, 2014/07/07) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] Revdex.com, The PCNation website has a Terms and Conditions of Use policy and in this policy it states, Typographical Errors In the event a product is listed at an incorrect price due to a typographical error or error in pricing information received from our suppliers, PCNation shall have the right to refuse or cancel any orders placed for product listed at the incorrect pricePCNation shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged....." The item [redacted] ordered was priced at our website based on an erroneous price file sent to PCNation by one of our distributorsIt is very unfortunate this occurredWhen PCNation became aware of the issue, we immediately pulled the inaccurate price from our websiteAs we were unable to honor the item at the $price as it was below cost, we informed [redacted] of the issue and offered the ability to purchase the item at our actual landed cost which was $with free shipping [redacted] declined our offer and the order was cancelledWe again sincerely apologize we were unable to honor the erroneous price If you have any further questions, please do not hesitate to let us know Thank you [redacted]

Thank you for contacting PCNation. First and foremost, we want to apologize for the delay on this order. The item that was ordered weighed 560 pounds and because of that had to be shipped via TRUCK and not standard [redacted] ***. The order shipped via Old Dominion Freight... on waybill number [redacted] . Per Old Dominion's website, the shipment is scheduled for delivery today 4/3/17. If there are any questions regarding the shipment, Old Dominion can be contacted at [redacted] . If any additional information is needed, please do not hesitate to let us know. Thank you. [redacted] ***PCNation [redacted] ***

(23/25ppm) 120V (E/F/P/S) on 12/19/It was charged to my cardI just received an automatic reply when order was submitted After days I was concerned about my order, so I called PCNation in regards of my orderI was told that my order was canceled but my money never was return to my accountThe just said that the printer is not available anymore
THIS IS A VERY BAD WEBSITE SERVICETHINK TWICE IF YOU ARE GOING TO PLACE AN ORDER

ordered an itemnever get itthey said price was changed to higher one and offered me to pay more for itafter discussion they canceled the order without my permission
also, they covered they back with the terms of use policy at website there is a section stating:
PRICING, INVENTORY AND TYPOGRAPHICAL ERRORS
Despite our best efforts, occasionally products at our site may be mispriced or the product description, photo or stock status may be inaccurateIn the event a product listed on the PCNation Site is mispriced, the stock status is inaccurate or the product description contains errors, PCNation shall at its sole discretion have the right to refuse and/or cancel any order for said productIf the correct price of an item is higher than our stated priced, we will, at our discretion, either contact you for instructions before shipping the item or we will cancel your order and notify you of the cancellationIf your credit card has been charged for the purchase and your order is subsequently canceled, PCNation will promptly issue a refund to your credit card account of the amount charged

Initial Business Response /* (1000, 5, 2015/06/05) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@PCNATION.COM
Good afternoon and thank you for contacting PCNationWe are happy to provide feedback on this issue
Ms*** placed an order on
5/18/for a HP photosmart printerPCNation processed and shipped the order that same day 5/18/The package shipped via FEDX on tracking number XXXXXXXXXXXXXXXFEDX's website shows the ship date as 5/18/and delivery on 5/20/FEDX website then shows refusal back on 5/23/FEDX then delivered the refused package back to the warehouse it shipped from on 5/28/PCNation called FEDX to see if there were any delivery delays or errors and FEDX stated there were notIn accordance with the PCNation posted policy for delivery refusals, undeliverable packages, and items returned for a credit only, a 15% applicable returns fee was deducted from the creditThe returns fee is assessed not to penalize the customer but to reimburse for PCNation's shipping, handling, and return processing expenses
PCNation received a communication from the customer or the customer's representative stating the package was refused due to shipping lateAs the package neither shipped late nor was attempted to be delivered late per posted processing dates/ship dates/delivery dates, the returns fee was applicable
In speaking to Ms*** today, she stated that as an Amazon Prime member she is used to the ability to receive a full refund if she changes her mind and does not accept a deliveryOrders via PCNation are not eligible for such a guarantee and PCNation bills a returns fee to cover our expenses
If you have any further questions, please do not hesitate to let us know
Thank you
*** ***
PCNation
XXX-XXX-XXXX
***@pcnation.com

Initial Business Response /* (1000, 5, 2014/05/23) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
Revdex.com,
Thank you for your inquiry. [redacted] was shipped an incorrect item which is very unfortunate. We communicated to [redacted] on the...

same day he notified us of the issue that we were more than happy to assist in resolving the matter. We provided [redacted] a pre-paid return shipping label and stated that as soon as he turned over the item to [redacted] that we would send out a replacement item. It took approximately 1 week for [redacted] to give the item to be returned to [redacted]. After we confirmed the item was in [redacted]'s possession, we checked inventory and within the 1 week period delay, the item [redacted] ordered sold out. We communicated that to [redacted] today, [redacted] requested a refund, and PCNation issued the refund to his charge card today (please note that it may take the issuing bank 24-48 hours to post the credit to his account).
We again apologize for this circumstance. PCNation has refunded the purchase price in full. We are unable to provide an additional amount related to interest but are happy to offer [redacted] a discount on a future order due to the inconvenience. The item in question is not currently listed as in stock at our website. If you have any further questions, please do not hesitate to let us know.
Thank you.
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2014/05/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I believe other potential customers should be aware of the lack of customer service and professionalism of PC Nation. After expressing to me the item I'd been told was sold out PC Nation still had the item available for purchase on their website. The item was removed from the website only after I sent an irate email expressing my disdain with the company and customer service which I had received.
Final Business Response /* (4000, 9, 2014/05/29) */
Upon notification of the issue, PCNation immediately responded to [redacted] and sent an approval for the incorrect item to be returned and provided a pre-paid return shipping label. [redacted] was aware that we would be unable to process a new order for the correct item until he sent the original package back. It took approximately 1 week for [redacted] to send the incorrect item back and within that time, the item he ordered sold out. We communicated this to [redacted] and he requested a credit and PCNation issued the credit that same day.
PCNation provided a high level of customer service to [redacted] throughout the transaction and was very responsive to his inquiries. PCNation has been in business since 1998 and has shipped millions of orders and we pride ourselves on our professionalism. We again apologize for the fact that an incorrect item was sent to [redacted].
If you need any further information, please do not hesitate to let us know.
Thank you.
[redacted]

Thank you for contacting PCNation. First and foremost, we want to apologize for the delay on this order.  The item that was ordered weighed 560 pounds and because of that had to be shipped via TRUCK and not standard [redacted].  The order shipped via Old Dominion Freight...

on waybill number [redacted].  Per Old Dominion's website, the shipment is scheduled for delivery today 4/3/17.  If there are any questions regarding the shipment, Old Dominion can be contacted at [redacted].  If any additional information is needed, please do not hesitate to let us know.  Thank you. [redacted]PCNation[redacted]

Revdex.com,Good morning.  Mr. [redacted] contacted PCNation to purchase the [redacted] FAX-4100E fax machine.  The manufacturer provides solution providers like PCNation with instant rebates that allow us to adjust our advertised price lower.  These instant rebates do change and sometimes week to...

week.  It appears there was an instant rebate that changed for the item in question and there was a misunderstanding internally as to if we would be able to honor the price for Mr. [redacted].  Today Mr. [redacted] was contacted and notified that we would be honoring the price.  We are very sorry for any inconvenience to Mr. [redacted] related to this issue. If you need any additional information, please do not hesitate to let me know. Cordially, [redacted]PCNation[redacted]

Sold us ink specific for our printer, over the phone. Ended up sending us wrong ink.

Would not take them back. $600 down the drain.

Revdex.com,Thank you for notice of the customer inquiry.  We want to apologize to [redacted] for any inconvenience related to the processing delay.  It does appear while reviewing thousands of incoming emails, an email that was received from the customer was missed related to...

new customer verification and the oversight caused the slight delay in processing.  The order in question has shipped and the customer was provided the [redacted] tracking number for the shipment.  The package is scheduled for delivery this Thursday 12/22/16.  If you need any additional information, please do not hesitate to let us know. Thank you. PCNation Customer Service[redacted]

Revdex.com,
Thank you for notice of the customer inquiry.  We want to apologize to [redacted] for any inconvenience related to the processing delay.  It does appear while reviewing thousands of incoming emails, an email that was received from the customer was missed...

related to new customer verification and the oversight caused the slight delay in processing.  The order in question has shipped and the customer was provided the [redacted] tracking number for the shipment.  The package is scheduled for delivery this Thursday 12/22/16.  If you need any additional information, please do not hesitate to let us know. 
Thank you.
 
PCNation Customer Service
[redacted]
[redacted]

Initial Business Response /* (1000, 5, 2014/07/07) */
Contact Name and Title: [redacted]
Contact Phone:[redacted]
Contact Email: [redacted]
Revdex.com,
The PCNation website has a Terms and Conditions of Use policy and in this policy it states,
Typographical Errors
In the event...

a product is listed at an incorrect price due to a typographical error or error in pricing information received from our suppliers, PCNation shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. PCNation shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged....."
The item [redacted] ordered was priced at our website based on an erroneous price file sent to PCNation by one of our distributors. It is very unfortunate this occurred. When PCNation became aware of the issue, we immediately pulled the inaccurate price from our website. As we were unable to honor the item at the $22.45 price as it was below cost, we informed [redacted] of the issue and offered the ability to purchase the item at our actual landed cost which was $140.00 with free shipping. [redacted] declined our offer and the order was cancelled. We again sincerely apologize we were unable to honor the erroneous price.
If you have any further questions, please do not hesitate to let us know.
Thank you.
[redacted]

Initial Business Response /* (1000, 5, 2015/06/05) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@PCNATION.COM
Good afternoon and thank you for contacting PCNation. We are happy to provide feedback on this issue.
Ms. [redacted] placed an order on 5/18/15...

for a HP photosmart printer. PCNation processed and shipped the order that same day 5/18/15. The package shipped via FEDX on tracking number XXXXXXXXXXXXXXX. FEDX's website shows the ship date as 5/18/15 and delivery on 5/20/15. FEDX website then shows refusal back on 5/23/15. FEDX then delivered the refused package back to the warehouse it shipped from on 5/28/15. PCNation called FEDX to see if there were any delivery delays or errors and FEDX stated there were not. In accordance with the PCNation posted policy for delivery refusals, undeliverable packages, and items returned for a credit only, a 15% applicable returns fee was deducted from the credit. The returns fee is assessed not to penalize the customer but to reimburse for PCNation's shipping, handling, and return processing expenses.
PCNation received a communication from the customer or the customer's representative stating the package was refused due to shipping late. As the package neither shipped late nor was attempted to be delivered late per posted processing dates/ship dates/delivery dates, the returns fee was applicable.
In speaking to Ms. [redacted] today, she stated that as an Amazon Prime member she is used to the ability to receive a full refund if she changes her mind and does not accept a delivery. Orders via PCNation are not eligible for such a guarantee and PCNation bills a returns fee to cover our expenses.
If you have any further questions, please do not hesitate to let us know.
Thank you.
[redacted]
PCNation
XXX-XXX-XXXX
[redacted]@pcnation.com