PCRight Now, Inc

Complaint: ***
I am rejecting this response because, every other honda dealership in the northern denver area has verified that a car purchase is not complete until it is driven off the lotI have also spoken with a contract lawyer who verified the following information as wellAs for an end result I would like this dealership to stop contacting me unless they will respond with we will leave you alone
Regards,
*** ***

Dear Ms***, We would like to take this opportunity to thank you for reaching out in regards to the issues with your tires and your tintWe appreciate your business, and sincerely hope we are able to resolve this issue with you.First I would like to respond to the issue with
the tires on your vehicleIt is our company policy that each and every pre-owned vehicle that we sell on our lot undergoes a thorough point inspectionWe absolutely will not sell a vehicle that we know is unsafe for our customersIn reviewing the inspection for the vehicle that you purchased, which was performed on May 19, 2016, I have found that the technician measurement showes that the tires on your vehicle were at 4/at time of inspectionThe state requirement is that we replace any tires that measure at 2/or less, however, our company policy is that we replace tires that measure at 3/or lessWe hold ourselves to a higher standard, so that we may keep our customers safe, happy, and returning to us for years to comeOur thorough inspection process, coupled with the notes and signatures in the inspection, show me that we were well within safety guidelines when the vehicle was soldI do see that you drove quite a ways after your purchase, and it is very likely that the decrease in tire tread was due to this fact, though there is no way for us to know thatNext, I would like to respond to the issue with the tint on the driver's side windowBrand new vehicles will sometimes come to dealerships from the factory with the rear windows tinted, in which case those windows are 'stained' with a tinted color to prevent sun penetrationNew vehicles do not come from the factory with the front windows tintedFront window tint is an after market optionOn the vehicle you purchased, the prior owner must have wanted tinted windows in the front, and so they had it done as an after market optionWhen this is done, it is a film that is used to cover the inside of the windowWe do it to vehicles here for customers oftenThis is the only after market option for window tint, and is a very process to have done We would very much like to help you out with the cost incurred for the tiresWe understand your frustration, but we maintain the stance that we did perform the pre delivery safety inspection as we were supposed to, and we did in fact sell you a safe vehicleIn order to assist, we would like to offer to reimburse you $It is of the utmost importance to us that our customers are happy and feel as though they have been heard when there is an issue of any kindYour concerns are valid, and again, we sincerely appreciate you taking the time to let us know about itI hope that the explanations above will provide the information necessary for you to understand our procedures and to stand confident in the fact that we are an honest and trustworthy dealershipWe hope we can retain your business in the futureThank you and have a wonderful day.Celynn M***Controller*** * ***cm***@hondaofgreeley.com

I reject this response because all it does is try to justify the dealerships actionsIt does not actually give any resolution to the issue at handWhich if we reference the complaint in the first email, ( is the dealership going to leave me the customer alone or are they going to keep trying to get me to buy a car that I never took possession of)I would also like to document that it is very unprofessional for the manager that I reported John B*** to call and harass me while calling from his personal cell phone which I have phone records of as wellI also requested that John no longer call me as I don't feel like he is handeling the issue in a professional mannerI also mentioned that I would like to speak to his boss or a custom service representative from Honda which he said he would arrange by the end of the day and it never happenedIn the end, I am requesting an emailed response through the Revdex.com that just states that we will not hold me, *** the guest, to any contract saying he has to purchase a vehical

The transaction between the customer and the dealership is completed.  His relationship now exists with the lender.  He signed a contract and owns an automobile.  He will be receiving a payment statement in the mail.  The dealership is requesting he picks up his automobile in a timely manner or they will be forced to tow it to his place of residence.  The customer is misinformed regarding Colorado law regardless of his insistence otherwise.  He needs to confer with someone who will provide him accurate information.  He purchased an automobile, he requested after sale work be done on the vehicle and would pick it up after work was completed.  He then called the dealership stating that his wife found a car she liked better AFTER he had already purchased a car.  His failure to pick up his car after the windows were tinted does not negate the legal binding contract he signed.  Thank you.

This complain was a misunderstanding between our...

Sales Manager and the Customer. As of yesterday, this was completely resolved here at the dealership. The customer informed us that she was retracting the complaint and adding a positive review. Can you please verify if this was done or if there is anything else we need to do from our end? I appreciate your time. Thank you,Celynn M[redacted]Controller

The customer spent hours negotiating a deal on a vehicle.  We were $500 away from his offer and asked if we conceded the $500 if he'd make a deal.  He said "yes, as long as he could be finished by 2pm".  He signed all of the legal documents required in an automobile purchase, and...

before he left even THANKED the sales manager for keeping his promise and having everything done by 2pm.  The next day he called his salesperson and said he found a different car he also liked and asked if he could "bring the car back".  Jesse (salesperson), told him that the deal was finalized and that the customer was the legal owner of the car.  The customer stated that he wanted to exercise his "3 day right of recision", which the salesperson explained didn't exist.  It was then and only then, the customer created this tale.  He was treated professionally, there was zero pressure for him to make a deal or any other decision.  This is simply buyers remorse created from his conversations with competing dealers AFTER he had already made a purchase at Honda of Greeley.  He was treated professionally every step of the way.

There are no actions for the dealership to justify.  The customer came in and negotiated a deal.  He got the deal he wanted and by his own admission signed a contract on the vehicle.  The fact that he decided to pick his car up later was due to the fact that he purchased window tint for his new car and didn't want to make two trips.  The car now has tint, as he requested in his purchase.  Attached is an inquiry that the customer sent in @7:16 pm on 8-27 asking to speak with a live person, as well as the "we owe" form where he purchased window tint.  Several managers tried to call the customer and speak with him, but got his voicemail.  Jon B[redacted] called him as well, simply to clarify the customer's concerns, especially because the customer stated that Jon had been rude to his son, which Jon certainly had not.  In no way shape or form was Jon harassing him, he was simply following up with the customer as the customer had asked someone to do.   [redacted] has indeed purchased a vehicle, and the vehicle is freshly tinted and ready for him to pick it up, per HIS request.  [redacted] owns the automobile.

from: [redacted]to: "[redacted]>date: Wed, Jan 25, 2017 at 8:47 PMsubject: ISSUE RESOLVEDHi!We got a call from Honda of Greeley and the issue has been resolved. Thank you so much!

Complaint: [redacted]
I am rejecting this response because, I have already sought out reliable sources and will ask one last time for the Honda Dealership of Greeley to polity un-wind the deal. [redacted] the GM of Honda [redacted] dealership has been so kind to let me use her name and information to make a point. She is requesting that the Honda dealership of Greeley please reference The Attorney General Colorado Department of Law page and read the the information under new car sales. If this is not enough information, [redacted] has gathered all the proper information and will help me file a claim under the Colorado Department of Revenue Motor Vehicle Dealer Board. Please let me know how you would like to proceed.
Regards,
[redacted]