The customer spent hours negotiating a deal on a vehicle We were $away from his offer and asked if we conceded the $if he'd make a deal He said "yes, as long as he could be finished by 2pm" He signed all of the legal documents required in an automobile purchase, and before he left even THANKED the sales manager for keeping his promise and having everything done by 2pm The next day he called his salesperson and said he found a different car he also liked and asked if he could "bring the car back" Jesse (salesperson), told him that the deal was finalized and that the customer was the legal owner of the car The customer stated that he wanted to exercise his "day right of recision", which the salesperson explained didn't exist It was then and only then, the customer created this tale He was treated professionally, there was zero pressure for him to make a deal or any other decision This is simply buyers remorse created from his conversations with competing dealers AFTER he had already made a purchase at Honda of Greeley He was treated professionally every step of the way
The transaction between the customer and the dealership is completed His relationship now exists with the lender He signed a contract and owns an automobile He will be receiving a payment statement in the mail The dealership is requesting he picks up his automobile in a timely manner or they will be forced to tow it to his place of residence The customer is misinformed regarding Colorado law regardless of his insistence otherwise He needs to confer with someone who will provide him accurate information He purchased an automobile, he requested after sale work be done on the vehicle and would pick it up after work was completed He then called the dealership stating that his wife found a car she liked better AFTER he had already purchased a car His failure to pick up his car after the windows were tinted does not negate the legal binding contract he signed Thank you
Complaint: [redacted] I am rejecting this response because, I have already sought out reliable sources and will ask one last time for the Honda Dealership of Greeley to polity un-wind the deal [redacted] the GM of Honda [redacted] dealership has been so kind to let me use her name and information to make a pointShe is requesting that the Honda dealership of Greeley please reference The Attorney General Colorado Department of Law page and read the the information under new car salesIf this is not enough information, [redacted] has gathered all the proper information and will help me file a claim under the Colorado Department of Revenue Motor Vehicle Dealer BoardPlease let me know how you would like to proceed Regards, [redacted] ***
This complain was a misunderstanding between our Sales Manager and the CustomerAs of yesterday, this was completely resolved here at the dealershipThe customer informed us that she was retracting the complaint and adding a positive reviewCan you please verify if this was done or if there is anything else we need to do from our end? I appreciate your timeThank you,Celynn M [redacted] Controller
from: [redacted] to: " [redacted] >date: Wed, Jan 25, at 8:PMsubject: ISSUE RESOLVEDHi!We got a call from Honda of Greeley and the issue has been resolvedThank you so much!
The customer spent hours negotiating a deal on a vehicle We were $away from his offer and asked if we conceded the $if he'd make a deal He said "yes, as long as he could be finished by 2pm" He signed all of the legal documents required in an automobile purchase, and before he left even THANKED the sales manager for keeping his promise and having everything done by 2pm The next day he called his salesperson and said he found a different car he also liked and asked if he could "bring the car back" Jesse (salesperson), told him that the deal was finalized and that the customer was the legal owner of the car The customer stated that he wanted to exercise his "day right of recision", which the salesperson explained didn't exist It was then and only then, the customer created this tale He was treated professionally, there was zero pressure for him to make a deal or any other decision This is simply buyers remorse created from his conversations with competing dealers AFTER he had already made a purchase at Honda of Greeley He was treated professionally every step of the way
The transaction between the customer and the dealership is completed His relationship now exists with the lender He signed a contract and owns an automobile He will be receiving a payment statement in the mail The dealership is requesting he picks up his automobile in a timely manner or they will be forced to tow it to his place of residence The customer is misinformed regarding Colorado law regardless of his insistence otherwise He needs to confer with someone who will provide him accurate information He purchased an automobile, he requested after sale work be done on the vehicle and would pick it up after work was completed He then called the dealership stating that his wife found a car she liked better AFTER he had already purchased a car His failure to pick up his car after the windows were tinted does not negate the legal binding contract he signed Thank you
Complaint: [redacted] I am rejecting this response because, I have already sought out reliable sources and will ask one last time for the Honda Dealership of Greeley to polity un-wind the deal [redacted] the GM of Honda [redacted] dealership has been so kind to let me use her name and information to make a pointShe is requesting that the Honda dealership of Greeley please reference The Attorney General Colorado Department of Law page and read the the information under new car salesIf this is not enough information, [redacted] has gathered all the proper information and will help me file a claim under the Colorado Department of Revenue Motor Vehicle Dealer BoardPlease let me know how you would like to proceed Regards, [redacted] ***
This complain was a misunderstanding between our Sales Manager and the CustomerAs of yesterday, this was completely resolved here at the dealershipThe customer informed us that she was retracting the complaint and adding a positive reviewCan you please verify if this was done or if there is anything else we need to do from our end? I appreciate your timeThank you,Celynn M [redacted] Controller
from: [redacted] to: " [redacted] >date: Wed, Jan 25, at 8:PMsubject: ISSUE RESOLVEDHi!We got a call from Honda of Greeley and the issue has been resolvedThank you so much!