PCS Division

My complaint is specifically for the contract where its safe if I am NOT happy with the results they must come into my house within days to fix the problemThis is where all of this started then they would allow me the privilege of what I pay per the contract to have a technician came in everything else started so instead of them releasing me from my contract as I had suggested it was until after everything was said and done that they had to release me because it could no longer handle meverything as a customerAll I wanted them was to complete the contract that I had paid for and I had signed.? Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below Regards, [redacted] ***

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below Regards, [redacted] ***

I don't understand the chain of events that an attack is claimingOriginally called because I had ants all over my kitchen and they were supposed to have a technician come out that day with never showed up? When I call them to let them know that they never showed up I have requested for someone come in the house to which they told me that a technician has to enter the house to make sure that I do have aunt and that at that point I would like to make an appointment which they would not let me makeI've been asked to not be a customer but they advised me that there were fees associated with that? I've been told them that's fine I don't want to pay please keep me as a customer but let's schedule the appointment with [redacted] not however when I talk to a manager and let him know about my problem he also let me know to call him after my doctors appointment which I was on my way to but still had time to talk to him but he hung up on meWhich started the ball rolling but none of these people had talked to was until after I was threatened by the person who answers the phone and when they told me that I am still a customer and that I can't do anything about it as a customer I have every right to call my pest control until the answer to give me a dateI left multiple reviews on multiple websites to show my dissatisfaction the seasons of this letter I received from them was an email after they allow me to go ahead and contact them to try to get the information necessary to resolve this week after many attempts at calling them and emailing them I finally got what was needed but they definitely made its longer than what it should haveNow their response was to everything that I had done but none of it was to respond about what happened to get to that point including the simple prospect of just having services applies for something that they should not give me trouble for but yet didAll I'm seeking for is for my money back and not to deal with this company ever again my review is legitimate and will stand behind it? I was not threatening I was repeatedly calling to find out what my services world which I actually have recordings of these guys are deliberately trying to scare me talking about libel which goes against I believe what [redacted] is for it it's an honest review with they could have fixed and still can?

August 20,
Re: *** ***’s Libelous Review-Antac Pest Control
To whom it may concern:
I am writing to express concern about a former client who is
slandering our company across the Internet and causing our own office staff to
have fear of this man. After allowing
the
customer to cancel his agreement without any early termination fees, Mr***
continued to call and harass our office staff throughout the dayAt one point,
the calls reached in one hour. He was
explaining that he was going to do all he could to make sure we were wasting
timeHe said at one point he didn’t want to cancel, but that he wanted to have
us send a tech out every day, but he would be sure not to be home so that we
are wasting time
Mr*** is posting statements on a majority of
review sites throughout the Internet, alleging that our branch manager threatened
physical violenceHe emailed me just to inform me of the review that he was
posting across the InternetHis *** review and comments have been removed
and he has been blockedHis review on *** has been removed and he has also
been blocked on *** as a contributor*** and *** will be contacted as
wellOn ***, he is alleging that our office ladies and our branch manager
threatened himWhen he discovered he was blocked from
***, he enlisted his wife to start writing reviews that were even more
misleading
A Cease and Desist letter has been sent to Mr***
regarding communication with our office and staff members due to the flood of
phone calls and threatening nature he was communicating with our office staff
His phone calls have stopped, however his online reviews of false, and
misleading statements (LIBEL) continueWe will be contacting an attorney to
receive counsel as to how to proceed with a lawsuit for libelThis is a
deliberate attempt to destroy our reputation that we have worked very hard to
uphold
Please see the timeline of events below:
Tuesday, 08/18/
01:55 PM
***
OFFICE
[ Edit ]
*** called in saying he is unhappy
with the services and still has a lot of antsI explained to him the free
callbacks he is entitled to since it is part of his agreementI let him know
that if at any point between his regular services he's still seeing pests he
can give us a call to retreat at no additional costHe then said no and just
wants to cancelI told him that it will be 60% of the remaining servicesHe
then got extremely angry saying he will not pay that and to show him
"where the *** it says that"At that point I asked him to calm
down and he said that I'm the one that needed to calm downI told him to
call back when he's calmed down and hung upHe called back less than a
minute later and he answered and was laughing saying how we must not have
caller ID and that I answeredI told him I knew it was him and that I could
go ahead and help himHe said if we do not cancel he will post on *** bad
reviews about us and have his family do the sameHe said he has businesses
and blah blah blahHe went on and on about the agreement and I read him the
part about the early cancellation and the part where it says if the customer
is not satisfied then we can retreat at no additional charge and that is why
I will send my service manager to take a lookHe said go ahead and he will
call every day because he is on disability and has nothing better to do than
bother us for the free reservicesLet him know that by law we have to wait
days for the next serviceHe asked where it says that and I said the
product labelI tried scheduling for 8/and he said that doesn't workI
then said our service manager would be happy to talk to him about his account
and he went off on how I threatened himAt that point I told him I'm going
to have to hang up since he said just claimed that I threatened himHe
called back and spoke with *** and after she was done with him he
called back and I answeredHe went on again about cancellingHe said I
threatened him with my service manager to discuss his attitudeI had put him
on speaker phone so *** could hear how he was talking to meHe then said how
I was being childish by changing my voice and kept laughing the whole time
*** took call
Tuesday, 08/18/
02:21 PM
***
OFFICE
[ Edit ]
Spoke with *** *** after he had
spoken with *** and *** is being very difficult and wouldn't
allow *** or *** to schedule a call back svc*** was
argumentative and told me he didn't want to be a customer so I told him I
would cancel his acct but he would still be responsible for the cancellation
costs*** then said he would call every day demanding a svc every days
until we cancel his service*** continued to interrupt anytime I spoke
with him so I told him I would need to end the conversation and hung up
Tuesday, 08/18/
02:54 PM
***
OFFICE
[ Edit ]
I spoke to *** about this issue and
suggested it best to cancel the service and not charge the cancellation fees
*** gave the ok*** continued to call so I answered the phone and told
him his acct is cancelled and there wouldn't be any fees*** then said he
didn't want to cancel the service and wasn't making any sense, he kept
talking about having cancer*** left a message that he had his agreement
and was going to stop by the officeIn one of the phone conversations I told
*** not to come by the office, he was making the office staff very
uncomfortable and they did not feel safe
*** called a couple more times, I answered and he made threats about small
claims and wanting his money backAlso mentioned he talked to his attorney,
called the police and looked me up on ***
Wednesday, 08/19/
08:11 AM
***
OFFICE
[ Edit ]
*** called in rudely asking if his
account is cancelled yet and that no one will send him a letter stating itI
let him know that his account is inactive and he asked then if I could send
him a screenshot of thatI let him know that I can send a screenshot and
asked for an email: ***He then asked for a letterI told him that's something
management needs to send over to himHe laughed and said right, and that ***
doesn't come in until 9amHe went on how he made bad reviews, is going to
the pest control board and taking us to small claimsI told him that as a
human being he has that right to do so and that we are very much aware of the
reviewsHe kept saying how he's trying to start off with a new day and
doesn't get why we are being like thisAgain, I told him the best thing to
do is speak to management and he said he'd rather talk to *** ***I told
him he's out on vacation and he said "wow, isn't that something personal
you shouldn't be sharing with me"I told him again that his account is
inactive and I will have management send him what he's asking forHe then
said he wants his $back for the sy serviceI told him he didn't pay
$and he laughed again saying that the price doesn't matter and that he
still has antsI told him AGAIN to just call back at 9am to speak to
management because this is now out of my hands and I can no longer help him
He went off on another rant and I told him I would have to hang up nowHe
said "of course you do" and laughed and said he was waiting for me
to hang upI hung up**
Wednesday, 08/19/
12:50 PM
***
CUSTOMER
[ Edit ]
*** called and asked for ***I told
him he was not availableHe said he was on the other lineI told him ***
wasn't in the officeHe said we have yet to send him something that his
account is cancelled and has no balanceI told him its cancelled and he
doesn't owe anythingHe asked me to say that to his representativeI
repeated it and told him its cancelled and there is no balance like we've
told him all dayHe also said its great that *** told him to cease contact
but it needs to come from a lawyerHe said by the way tell *** his ***
profile is niceHung up on him--**
Wednesday, 08/19/
12:39 PM
***
ALERT
[ Edit ]
DO NOT TAKE ANY CALLS OR REQUESTS FOR
SERVICES FROM THIS CUSTOMER
Wednesday, 08/19/
12:20 PM
***
CUSTOMER
[ Edit ]
*** called in to say that he got the
email *** sent but that is not what he wantedHe also said that it is very
nice that he sent the cease and desist email but that has to come from an
attorney not the manager of a pest control companyI let him know that I
would relay the information and have a manager call him back --**
Wednesday, 08/19/
11:40 AM
***
OFFICE
[ Edit ]
*** has called back to back all
morning to the point where we have to ignore any private numbersHe posed as
different identities to get to talk to ***He then started harassing me
again and saying he knows he’s there--**
Wednesday, 08/19/
10:39 AM
***
CUSTOMER
[ Edit ]
*** called in again as an anonymous
phone numberHe wanted to speak to ***Then went on to tell me that nobody
is helping him and he wants his money back and that he has already written
bad reviews everywhere and has contact the pest board and Revdex.com and wants his
money backI simply said thank you ***Have a nice day--**
Wednesday, 08/19/
10:26 AM
***
CUSTOMER
[ Edit ]
*** called again immediately harassing
me because I told him *** was busy at the momentHe kept harassing me about
how I didn't ask him exactly what timeHe kept saying I just want to be done
with you guysI reminded him we have not contacted himHe of course acted
like I was a liar and he kept acting like a victim as if we were the ones
harassing himHe also asked if we were at the same addressHung up on him
--**
Wednesday, 08/19/
10:06 AM
***
CUSTOMER
[ Edit ]
Spoke with *** yesterday afternoon
after he spoke with ***He immediately started going off on me and I told
him I was not the person he was speaking with previously but I would be happy
to help himHe said yeah I know and continued to be rude and started making
comments about *** helping another customer in the backgroundI told
him she was not talking to him and that she was helping another customerHe
said yeah I knowI asked him how I could help him and he kept saying I
should know who he isI again told him I was not the person speaking to him
previously and he kept saying I know(okay.........)I asked again how can
I help him and he said he’s been trying to schedule an appointment and nobody
will help him, I told him I can schedule an appointment for him, and he kept
going off about random things and not making sense and I told him I would be
happy to schedule with him if he can calm down and stop yelling at me because
I cannot concentrate and look at my schedule with him yelling at meHe
continued to yell at me and be rude and sarcasticI told him he can call
back when he calms down because I cannot get him scheduled while hes yelling
at me and refusing to answer any of my questions and refusing to accept my
helpI told him I can call the technician to ask what time he will be there
and he continued yelling at me, I offered to schedule another service, he
kept yellingI told him I can’t help him with him yelling while I am trying
to make the situation right--**
Wednesday, 08/19/
10:01 AM
***
CUSTOMER
[ Edit ]
*** called in around am wanting to
speak with ***I let him know that *** would not be in the office until
around am todayHe said that I wanted a letter in writing about the
contract being cancelled not just a verbal authorizationI informed him that
the account was cancelled and that it had been deactivatedHe said
"Then why am I being charged 60% of services I don't do!!" I
explained to him that there were no charges on the account and that there was
nothing owedHe then said that he wants his money back and I let him know
that I will have *** give him a call when he arrivesHe said fine and that
he didn't understand why he wasn't in and that this is a government facility
and he didn't understand why we were openHe then said that he will call
back at when *** got in*** called back at wondering if *** was in
the office yetI let him know that he had not arrived yet*** was upset
and said something about bankers hours and that he wanted to speak to him as
soon as possible and that he will just be calling backHe then hung up --**
Please also read the statement from *** ***, our
branch manager:
“Mr*** was a newer customer having completed two of the
six services he signed up for with no issues or call ins complaining about the
service or any ant issuesOn August 19th, Mr*** called the
office to complain he was seeing a lot of ants and wanted to cancel his
serviceThe office assistant Mr*** spoke to let him know he was scheduled
for service on the 19th, Mr*** was aware of that and said the technician
hadn’t shown upThe office assistant offered to call the technician but Mr
*** said no and wanted to cancel his accountThe office assistant explained
the early cancellation fees and Mr*** became irate and condescending
regardless of any explanation or offer to service for the ants he was seeing
The office assistant suggested sending the service manager to look at the ant
issue and Mr*** somehow perceived that as a threatBecause of Mr***’s
behavior the phone call had to be endedMr*** proceeded to call several
times being irate and condescending regardless of who he spoke toThe manager
intervened and was treated the same way resulting in the conversation being
endedIn between Mr***’s multiple calls to the office (in one hour) the
decision was made to cancel Mr***’s agreement without any cancellation
feesMr*** was explained this but continued to be argumentative throughout
the whole process and then several negative reviews with allegations to purposely harm Antac’s reputation which he said he would do
Mr*** was already scheduled for service with an all-day
appointment the same day of his complaints and was offered a timed appointment
but he said that wouldn’t work and just wanted to cancelNo matter what was
offered or any empathy given did not appease Mr***.”

I've called *** and left a message to set up a time to meet and address the complaint

My initial response remains the sameI hope that Mr*** can find a company that will be able to take care of his needs

I don't understand the chain of events that an attack is claimingOriginally called because I had ants all over my kitchen and they were supposed to have a technician come out that day with never showed up? When I call them to let them know that they never showed up I have requested for someone come in the house to which they told me that a technician has to enter the house to make sure that I do have aunt and that at that point I would like to make an appointment which they would not let me makeI've been asked to not be a customer but they advised me that there were fees associated with that? I've been told them that's fine I don't want to pay please keep me as a customer but let's schedule the appointment with *** not however when I talk to a manager and let him know about my problem he also let me know to call him after my doctors appointment which I was on my way to but still had time to talk to him but he hung up on meWhich started the ball rolling but none of these people had talked to was until after I was threatened by the person who answers the phone and when they told me that I am still a customer and that I can't do anything about it as a customer I have every right to call my pest control until the answer to give me a dateI left multiple reviews on multiple websites to show my dissatisfaction the seasons of this letter I received from them was an email after they allow me to go ahead and contact them to try to get the information necessary to resolve this week after many attempts at calling them and emailing them I finally got what was needed but they definitely made its longer than what it should haveNow their response was to everything that I had done but none of it was to respond about what happened to get to that point including the simple prospect of just having services applies for something that they should not give me trouble for but yet didAll I'm seeking for is for my money back and not to deal with this company ever again my review is legitimate and will stand behind it? I was not threatening I was repeatedly calling to find out what my services world which I actually have recordings of these guys are deliberately trying to scare me talking about libel which goes against I believe what *** is for it it's an honest review with they could have fixed and still can?

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
Regards,
*** ***

My complaint is specifically for the contract where its safe if I am NOT happy with the results they must come into my house within days to fix the problemThis is where all of this started then they would allow me the privilege of what I pay per the contract to have a technician came in everything else started so instead of them releasing me from my contract as I had suggested it was until after everything was said and done that they had to release me because it could no longer handle meverything as a customerAll I wanted them was to complete the contract that I had paid for and I had signed.? Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
Regards,
*** ***