Initial Business Response / [redacted] (1000, 5, 2015/01/28) */ Please contact our offices and will we be happy to help assist you in getting this resolvedMy contact information is: [redacted] (XXX) XXX-XXXX [redacted] Administrative Assistant Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/01/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) Called and couldn't speak to the person who left contact infoAsked that if I paid in full that account be deleted from credit reports, which they refused to doAlso found that the files were for and 12.34, however the account is reporting fraudulently on my credit reports as different accounts for the amount of instead of one Company is unhelpful and unwilling to take a full payment for a simple for deletion which they CAN do Final Business Response / [redacted] (4000, 9, 2015/02/02) */ After speaking with the Director of Operations, if the accounts are paid in full, HCS will delete ourselves from your CBR
Initial Business Response / [redacted] (4000, 11, 2014/10/06) */ Your complaint has been receivedAs of 9/30/14, your CBR was updated as SIF, and a SIF letter was sent out on 10/01/to the address on fileIf you have any questions or concerns please feel free to contact the office at (XXX) XXX-XXXX [redacted] Administrative Assistant
Initial Business Response / [redacted] (1000, 8, 2015/03/17) */ Your complaint has been receivedA letter has been sent to the address on fileThe letter states you must call [redacted] to obtain validation as the State does not allow HCS to provide this informationValidation must come directly from the State
Initial Business Response / [redacted] (1000, 8, 2014/10/24) */ Your complaint has been receivedYou spoke with one of our representative on 10/13/2014, as well as a managerThis account was closed and removed from the CBR the same dayYou were sent via email stating the account was closed and be removed from the CBRThe E-Oscar deleted AUD# is XXXXXXXXThis has been closed with HCS, and removed from the CBR
Initial Business Response / [redacted] (1000, 5, 2015/02/19) */ Your complaint has been received and a request has been placed with our Client Services department to obtain validationOnce is this obtained it will be forwarded over to youIf you have any questions or concerns, please feel free to contact the office at XXX-XXX-XXXX
Initial Business Response / [redacted] (1000, 5, 2015/02/19) */ After reviewing the notes on the account it shows it was closed by the client on 1/20/HCS sends our reporting to the CBR once a month at the beginning of the monthThe account shows this was removed from the CBR on 2/9/as it was placed with our beginning of the month batch to the CBR'sIf you have any questions or concerns please feel free to contact the office at XXX-XXX-XXXX
Initial Business Response / [redacted] (1000, 5, 2015/02/19) */ On behalf of HCS I apologize for the inconvenience, and a request has been sent to the Client Services department to obtain the requested documentationOnce this information is obtained it will be sent to the address on fileIf you have any questions or concerns please feel free to contact our offices at XXX-XXX-XXXX Final Business Response / [redacted] (1000, 8, 2015/02/23) */ The information has been received from our Client, and has been sent in the mail to the address provided
Initial Business Response / [redacted] (1000, 8, 2014/10/06) */ Your complaint has been receivedOn 9/this was disputed to the [redacted] and on 9/a letter was sent out stating to provide documentation of Dispute (receipt of PIF, police report, etc.)On 9/HCS received a complaint stating it was not the responsibility of the consumer to provide proof of dispute and requested validation of debtOn 9/invoices were sent outAttached is a copy of the letter sent on 9/3, the letter received on 9/6, and documentation that was sent out on 9/The request for validation of debt was made on 9/6, invoices were sent out 9/which is within the day time frame to provide validation of debt Initial Consumer Rebuttal / [redacted] (3000, 12, 2014/10/14) */ I sent certified letter on 9/17/14, which they received 9/22/It contains a demand for "validation", including proof I agreed to pay alleged debtOn 10/23/they must have responded or removed negative credit reportsAs of 10/14/they have not Final Business Response / [redacted] (4000, 14, 2014/10/22) */ HCS has responded to all Revdex.com, Consumer, and Attorney General complaints made by the consumerWe have provided him with all required documentation such as invoicesWe received the complaint, and after reviewing the accounts it shows that they were placed in our office June of Both accounts are currently in Dispute status, per the request of the consumer's dispute with the [redacted] A letter was sent out to the consumer requesting any documentation he may have regarding the disputeHCS did not received that information On 9/HCS received a request for validationValidation was sent out on 9/Which is the same documentation that was sent to the Attorney General that has been attached by the consumer
Initial Business Response / [redacted] (1000, 8, 2014/12/05) */ Your complaint has been receivedOn behalf of HCS I apologize for the inconvenience you experienced with our companyHCS was in the process of changing our systems and had been experiencing phone system issues which would have routed your call to voicemail, or to be droppedAgain I apologize for the inconvenienceAs I reviewed the account it has been closed as of 12/per the clientAccording to our client the account was placed in collections in errorA letter has been sent to the address on file stating just that
Initial Business Response / [redacted] (1000, 8, 2015/02/10) */ Your complaint has been receivedAccording to the account notes you disputed this account on 9/15/14, and a dispute letter was sent to you on 9/15/requesting proof of your disputeFor example a police report if your stating this account is fraud, or a paid in full letter showing it was previously paidHCS has not received any documentation back from youPlease provide this information so HCS can properly handle your accountThe account currently sits in Dispute status Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/02/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I never received any documentation through the mail or otherwise Final Business Response / [redacted] (4000, 12, 2015/02/19) */ The Dispute letter has been out to you again to the address on fileOnce you receive this letter please provide HCS with the requested documentation to properly handle the accountIf you have any questions or concerns please feel free to contact the office at XXX-XXX-XXXX
Initial Business Response / [redacted] (1000, 5, 2015/03/18) */ Your complaint has been received, and your number has been removed from the system and placed on the "Do Not Call" listAll communication will be done via mail Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/03/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is an unsatisfactory responseWhatever communication you are trying to send to me is unsolicited- i.eI do not want itIf you send "communication via mail" as you say, I will file a cease and desistI have no outstanding debts nor have I ever had any, so you have absolutely no reason to contact me Final Business Response / [redacted] (4000, 9, 2015/03/20) */ On 3/19/the consumer called our office stating she didn't know if she was paying us, and will contact our client and give us a call backIf validation of debt is needed, HCS can definitely provide this information
Initial Business Response / [redacted] (1000, 5, 2015/01/12) */ Your complaint has been receivedAfter reviewing the account, and a request has been placed with our Client Services department to have HCS removed from your CBROnce this is completed I will send a AUD number to confirm the deletion was made Final Business Response / [redacted] (1000, 12, 2015/01/23) */ The account has been removed from the CBRThe AUD control number is:XXXXXXXX, this number is to confirm it has been deleted from the CBR
Initial Business Response / [redacted] (1000, 5, 2015/01/28) */ Please contact our offices and will we be happy to help assist you in getting this resolvedMy contact information is: [redacted] (XXX) XXX-XXXX [redacted] Administrative Assistant Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/01/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) Called and couldn't speak to the person who left contact infoAsked that if I paid in full that account be deleted from credit reports, which they refused to doAlso found that the files were for and 12.34, however the account is reporting fraudulently on my credit reports as different accounts for the amount of instead of one Company is unhelpful and unwilling to take a full payment for a simple for deletion which they CAN do Final Business Response / [redacted] (4000, 9, 2015/02/02) */ After speaking with the Director of Operations, if the accounts are paid in full, HCS will delete ourselves from your CBR
Initial Business Response / [redacted] (4000, 11, 2014/10/06) */ Your complaint has been receivedAs of 9/30/14, your CBR was updated as SIF, and a SIF letter was sent out on 10/01/to the address on fileIf you have any questions or concerns please feel free to contact the office at (XXX) XXX-XXXX [redacted] Administrative Assistant
Initial Business Response / [redacted] (1000, 8, 2015/03/17) */ Your complaint has been receivedA letter has been sent to the address on fileThe letter states you must call [redacted] to obtain validation as the State does not allow HCS to provide this informationValidation must come directly from the State
Initial Business Response / [redacted] (1000, 8, 2014/10/24) */ Your complaint has been receivedYou spoke with one of our representative on 10/13/2014, as well as a managerThis account was closed and removed from the CBR the same dayYou were sent via email stating the account was closed and be removed from the CBRThe E-Oscar deleted AUD# is XXXXXXXXThis has been closed with HCS, and removed from the CBR
Initial Business Response / [redacted] (1000, 5, 2015/02/19) */ Your complaint has been received and a request has been placed with our Client Services department to obtain validationOnce is this obtained it will be forwarded over to youIf you have any questions or concerns, please feel free to contact the office at XXX-XXX-XXXX
Initial Business Response / [redacted] (1000, 5, 2015/02/19) */ After reviewing the notes on the account it shows it was closed by the client on 1/20/HCS sends our reporting to the CBR once a month at the beginning of the monthThe account shows this was removed from the CBR on 2/9/as it was placed with our beginning of the month batch to the CBR'sIf you have any questions or concerns please feel free to contact the office at XXX-XXX-XXXX
Initial Business Response / [redacted] (1000, 5, 2015/02/19) */ On behalf of HCS I apologize for the inconvenience, and a request has been sent to the Client Services department to obtain the requested documentationOnce this information is obtained it will be sent to the address on fileIf you have any questions or concerns please feel free to contact our offices at XXX-XXX-XXXX Final Business Response / [redacted] (1000, 8, 2015/02/23) */ The information has been received from our Client, and has been sent in the mail to the address provided
Initial Business Response / [redacted] (1000, 8, 2014/10/06) */ Your complaint has been receivedOn 9/this was disputed to the [redacted] and on 9/a letter was sent out stating to provide documentation of Dispute (receipt of PIF, police report, etc.)On 9/HCS received a complaint stating it was not the responsibility of the consumer to provide proof of dispute and requested validation of debtOn 9/invoices were sent outAttached is a copy of the letter sent on 9/3, the letter received on 9/6, and documentation that was sent out on 9/The request for validation of debt was made on 9/6, invoices were sent out 9/which is within the day time frame to provide validation of debt Initial Consumer Rebuttal / [redacted] (3000, 12, 2014/10/14) */ I sent certified letter on 9/17/14, which they received 9/22/It contains a demand for "validation", including proof I agreed to pay alleged debtOn 10/23/they must have responded or removed negative credit reportsAs of 10/14/they have not Final Business Response / [redacted] (4000, 14, 2014/10/22) */ HCS has responded to all Revdex.com, Consumer, and Attorney General complaints made by the consumerWe have provided him with all required documentation such as invoicesWe received the complaint, and after reviewing the accounts it shows that they were placed in our office June of Both accounts are currently in Dispute status, per the request of the consumer's dispute with the [redacted] A letter was sent out to the consumer requesting any documentation he may have regarding the disputeHCS did not received that information On 9/HCS received a request for validationValidation was sent out on 9/Which is the same documentation that was sent to the Attorney General that has been attached by the consumer
Initial Business Response / [redacted] (1000, 8, 2014/12/05) */ Your complaint has been receivedOn behalf of HCS I apologize for the inconvenience you experienced with our companyHCS was in the process of changing our systems and had been experiencing phone system issues which would have routed your call to voicemail, or to be droppedAgain I apologize for the inconvenienceAs I reviewed the account it has been closed as of 12/per the clientAccording to our client the account was placed in collections in errorA letter has been sent to the address on file stating just that
Initial Business Response / [redacted] (1000, 8, 2015/02/10) */ Your complaint has been receivedAccording to the account notes you disputed this account on 9/15/14, and a dispute letter was sent to you on 9/15/requesting proof of your disputeFor example a police report if your stating this account is fraud, or a paid in full letter showing it was previously paidHCS has not received any documentation back from youPlease provide this information so HCS can properly handle your accountThe account currently sits in Dispute status Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/02/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I never received any documentation through the mail or otherwise Final Business Response / [redacted] (4000, 12, 2015/02/19) */ The Dispute letter has been out to you again to the address on fileOnce you receive this letter please provide HCS with the requested documentation to properly handle the accountIf you have any questions or concerns please feel free to contact the office at XXX-XXX-XXXX
Initial Business Response / [redacted] (1000, 5, 2015/03/18) */ Your complaint has been received, and your number has been removed from the system and placed on the "Do Not Call" listAll communication will be done via mail Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/03/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is an unsatisfactory responseWhatever communication you are trying to send to me is unsolicited- i.eI do not want itIf you send "communication via mail" as you say, I will file a cease and desistI have no outstanding debts nor have I ever had any, so you have absolutely no reason to contact me Final Business Response / [redacted] (4000, 9, 2015/03/20) */ On 3/19/the consumer called our office stating she didn't know if she was paying us, and will contact our client and give us a call backIf validation of debt is needed, HCS can definitely provide this information
Initial Business Response / [redacted] (1000, 5, 2015/01/12) */ Your complaint has been receivedAfter reviewing the account, and a request has been placed with our Client Services department to have HCS removed from your CBROnce this is completed I will send a AUD number to confirm the deletion was made Final Business Response / [redacted] (1000, 12, 2015/01/23) */ The account has been removed from the CBRThe AUD control number is:XXXXXXXX, this number is to confirm it has been deleted from the CBR