800x January 29, Revdex.com [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] Dear [redacted] First, I would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our valued customers have a positive experience with us We have been unable to reach [redacted] by telephoneThe first two attempts we could not leave a message and he has not returned our call on our last attempt Please have [redacted] call me directly at [redacted] and we will work on resolving his issues Sincerely, [redacted] , Manager Mor Furniture Customer Service / [redacted] Style Definitions */ ;
800x April 14, Better Business Bureau [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] Dear *** [redacted] First, I would like to apologize for any inconvenience we may have caused [redacted] *** It is always our goal to ensure that our valued customers have a positive experience with us Mor Furniture will exchange out the mattress for one that will be more satisfactory to [redacted] *** [redacted] has indicated that the matter has been resolved Once again, I would like to apologize for any inconvenience we may have caused [redacted] ***If you have any further questions, please do not hesitate to contact me at [redacted] Sincerely, [redacted] Mor Furniture Customer Service / [redacted] Style Definitions */
800x February 13, Better Business Bureau [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: *** [redacted] Dear [redacted] First, I would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our valued customers have a positive experience with us We have been unable to reach [redacted] by telephoneWe have left messages for her and have scheduled an exchange for February We feel that this will resolve her issue Once again, I would like to apologize for any inconvenience we may have caused [redacted] Please do not hesitate to have her contact me diretly at [redacted] or I can be e-mailed at [redacted] Sincerely, [redacted] Mor Furniture Customer Service / [redacted] Style Definitions */
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below We don't accept the deal, the reason is that this furniture is falling apart, if we take them on the deal, we would have the same issueThis had happen before with Mor furniture , they came took my furniture and "fix it " once they drop it off next day, what they fix it was falling apart again, also when I talk to [redacted] he informed me that he was told by the technicians, that my son brook the furniture, this is unacceptable, specially when trying to blame a year old child, and Mor not taking responsibility fort their product Regards, [redacted]
800x March 10, Revdex.com [redacted] Viewridge, Suite San Diego, CA Case ID# Customer Name: [redacted] Dear [redacted] First, I would like to apologize for any inconvenience we may have caused Mr [redacted] It’s always our goal to ensure that our valued customers have a positive experience with us Unfortunately I have been unsuccessful in my attempts to reach you [redacted] I have created an exchange for his chaise and it is scheduled to be delivered to you free of charge I would like to speak to you prior to the delivery, to get more specifics of your purchase to make sure we are delivering you the correct chaise and also about your overall experience Once again, I would like to apologize for any inconvenience we may have caused you [redacted] I can be reached at [redacted] (Tuesday-Saturday) Sincerely, [redacted] Mor Furniture Customer Service / [redacted] Style Definitions */
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The response from MOR furniture is not acceptable because it does not include the original contract agreement that is attached to this documentIn our complaint we asked that MOR Furniture honor the contractOnce again MOR Furniture is trying to get us to accept an offer that is not the original contract (see attached) The contract specifically includes 1) furniture we selected 2) we will return chairs of the dining room set (even though not specified in contract) 3) $Balance Due (see bottom of contract) This are the only conditions we will acceptWe want the attached contract honored Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I am not satisfied with this response due to the following facts: 1) After many phone calls and being told this refund to [redacted] who this mattress was financed through and being told it would take up to two billing cycles To date there to credit/refund has been provided 2) It became clear to me early on MOR Furniture does not value their customers as I missed days of work being in severe pain due to their product being not what it was described as in the store by a sales person 3) I have spent hours on the phone dealing with this situation including again today regarding this refund/credit I continue to be told it has been taken care of however it has not shown via my account that it indeed has Lastly I would like to add that via other customers now former customers and reviews on your facebook accounts for all the MOR furniture stores in my area this seems to be the common practice for Mor Furniture [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I still have not received the policy they sold me from [redacted] Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have called the number for Mor furniture many timesEvery time I get a voice messageI left a message and no call back Regards, [redacted] ***
800x January 2, Revdex.com [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] Dear [redacted] First, I would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our valued customers have a positive experience with us In the case of [redacted] Mor Furniture has agreed to exchange the sofa and love seat for a new set of the same style The delivery of this exchange is scheduled for 1/02/ Once again, I would like to apologize for any inconvenience we may have caused [redacted] If you have any further questions or need anything in the future, please do not hesitate to contact me at [redacted] Sincerely, [redacted] Mor Furniture Customer Service / [redacted] Style Definitions */ ;
800x February 9, Better Business Bureau [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] [redacted] Dear [redacted] First, I would like to apologize for any inconvenience we may have caused [redacted] *** It is always our goal to ensure that our valued customers have a positive experience with us Unfortunately we have been unsuccessful to reach [redacted] *** I would like the opportunity to speak to him and see how we can perhaps resolve his complaint Please contact me directly; [redacted] at [redacted] (Monday-Friday) any time after 11am or you can e-mail me at [redacted] Sincerely, [redacted] Mor Furniture Customer Service / [redacted] Style Definitions */
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me I will not use this business again or would I recommend it to anyone else, since it took months to resolve! Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to meHowever I was not able to find another bed that would work with the amount of space so I went ahead and spoke with cutstomer service and tried to find another ladder that might fit this bedI ordered different ladders and they both arrived on 5-6-i choose the one that is for the bed.I am satisfied with the overall outcome nowNo refund needed thank you Regards, [redacted] ***
800x March 26, Revdex.com [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] Dear [redacted] First, I would like to apologize for any inconvenience we have caused [redacted] It is always our goal to ensure that our valued customers have a positive experience with us A refund in the total amount of $1,was processed to a [redacted] on 3/17/ Once again, I would like to apologize for any inconvenience we have caused [redacted] If you have any questions or other concerns, please do not hesitate to contact me at [redacted] Sincerely, [redacted] Mor Furniture Customer Service / [redacted] Style Definitions */
800x September 19, Better Business Bureau [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name [redacted] Dear [redacted] First, I would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our valued customers have a positive experience with us When we spoke with [redacted] on August 25, it was our understanding that he agreed to our proposed resolution of a $gift certificate (total of the amount in question)This was to be applied to his reselection Please ask [redacted] to contact me at [redacted] *** to discuss his concerns Sincerely, [redacted] Mor Furniture Customer Service / [redacted] Style Definitions */
800x October 28, Revdex.com [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] Dear [redacted] First, I would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our valued customers have a positive experience with us I spoke with [redacted] and offered him $off his purchase amountHe agreed that this would resolve the matter and indicated that he is satisfied If you have any further questions or need anything, please do not hesitate to contact me at [redacted] Sincerely, [redacted] Mor Furniture Customer Service / [redacted] Style Definitions */ mso-style-pr-->
800x September 19, Better Business Bureau [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name [redacted] Dear [redacted] First, I would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our valued customers have a positive experience with us When we spoke with [redacted] on August 25, it was our understanding that he agreed to our proposed resolution of a $gift certificate (total of the amount in question)This was to be applied to his reselection Please ask [redacted] to contact me at [redacted] *** to discuss his concerns Sincerely, [redacted] Mor Furniture Customer Service / [redacted] Style Definitions */
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
800x January 16, Better Business Bureau [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] [redacted] Dear [redacted] First, I would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our valued customers have a positive experience with us In the case of [redacted] a refund has been processed On 1/09/2015, $was credited back to her *** and $dollars was sent in the form of a check Once again, we would like to apologize for any inconvenience we may have caused [redacted] If you have any further questions or need anything in the future, please do not hesitate to contact me at 1-858-547-ext [redacted] Sincerely, [redacted] Mor Furniture Customer Service / [redacted] Style Definitions */
800x January 29, Revdex.com [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] Dear [redacted] First, I would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our valued customers have a positive experience with us We have been unable to reach [redacted] by telephoneThe first two attempts we could not leave a message and he has not returned our call on our last attempt Please have [redacted] call me directly at [redacted] and we will work on resolving his issues Sincerely, [redacted] , Manager Mor Furniture Customer Service / [redacted] Style Definitions */ ;
800x April 14, Better Business Bureau [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] Dear *** [redacted] First, I would like to apologize for any inconvenience we may have caused [redacted] *** It is always our goal to ensure that our valued customers have a positive experience with us Mor Furniture will exchange out the mattress for one that will be more satisfactory to [redacted] *** [redacted] has indicated that the matter has been resolved Once again, I would like to apologize for any inconvenience we may have caused [redacted] ***If you have any further questions, please do not hesitate to contact me at [redacted] Sincerely, [redacted] Mor Furniture Customer Service / [redacted] Style Definitions */
800x February 13, Better Business Bureau [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: *** [redacted] Dear [redacted] First, I would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our valued customers have a positive experience with us We have been unable to reach [redacted] by telephoneWe have left messages for her and have scheduled an exchange for February We feel that this will resolve her issue Once again, I would like to apologize for any inconvenience we may have caused [redacted] Please do not hesitate to have her contact me diretly at [redacted] or I can be e-mailed at [redacted] Sincerely, [redacted] Mor Furniture Customer Service / [redacted] Style Definitions */
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below We don't accept the deal, the reason is that this furniture is falling apart, if we take them on the deal, we would have the same issueThis had happen before with Mor furniture , they came took my furniture and "fix it " once they drop it off next day, what they fix it was falling apart again, also when I talk to [redacted] he informed me that he was told by the technicians, that my son brook the furniture, this is unacceptable, specially when trying to blame a year old child, and Mor not taking responsibility fort their product Regards, [redacted]
800x March 10, Revdex.com [redacted] Viewridge, Suite San Diego, CA Case ID# Customer Name: [redacted] Dear [redacted] First, I would like to apologize for any inconvenience we may have caused Mr [redacted] It’s always our goal to ensure that our valued customers have a positive experience with us Unfortunately I have been unsuccessful in my attempts to reach you [redacted] I have created an exchange for his chaise and it is scheduled to be delivered to you free of charge I would like to speak to you prior to the delivery, to get more specifics of your purchase to make sure we are delivering you the correct chaise and also about your overall experience Once again, I would like to apologize for any inconvenience we may have caused you [redacted] I can be reached at [redacted] (Tuesday-Saturday) Sincerely, [redacted] Mor Furniture Customer Service / [redacted] Style Definitions */
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The response from MOR furniture is not acceptable because it does not include the original contract agreement that is attached to this documentIn our complaint we asked that MOR Furniture honor the contractOnce again MOR Furniture is trying to get us to accept an offer that is not the original contract (see attached) The contract specifically includes 1) furniture we selected 2) we will return chairs of the dining room set (even though not specified in contract) 3) $Balance Due (see bottom of contract) This are the only conditions we will acceptWe want the attached contract honored Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I am not satisfied with this response due to the following facts: 1) After many phone calls and being told this refund to [redacted] who this mattress was financed through and being told it would take up to two billing cycles To date there to credit/refund has been provided 2) It became clear to me early on MOR Furniture does not value their customers as I missed days of work being in severe pain due to their product being not what it was described as in the store by a sales person 3) I have spent hours on the phone dealing with this situation including again today regarding this refund/credit I continue to be told it has been taken care of however it has not shown via my account that it indeed has Lastly I would like to add that via other customers now former customers and reviews on your facebook accounts for all the MOR furniture stores in my area this seems to be the common practice for Mor Furniture [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I still have not received the policy they sold me from [redacted] Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have called the number for Mor furniture many timesEvery time I get a voice messageI left a message and no call back Regards, [redacted] ***
800x January 2, Revdex.com [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] Dear [redacted] First, I would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our valued customers have a positive experience with us In the case of [redacted] Mor Furniture has agreed to exchange the sofa and love seat for a new set of the same style The delivery of this exchange is scheduled for 1/02/ Once again, I would like to apologize for any inconvenience we may have caused [redacted] If you have any further questions or need anything in the future, please do not hesitate to contact me at [redacted] Sincerely, [redacted] Mor Furniture Customer Service / [redacted] Style Definitions */ ;
800x February 9, Better Business Bureau [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] [redacted] Dear [redacted] First, I would like to apologize for any inconvenience we may have caused [redacted] *** It is always our goal to ensure that our valued customers have a positive experience with us Unfortunately we have been unsuccessful to reach [redacted] *** I would like the opportunity to speak to him and see how we can perhaps resolve his complaint Please contact me directly; [redacted] at [redacted] (Monday-Friday) any time after 11am or you can e-mail me at [redacted] Sincerely, [redacted] Mor Furniture Customer Service / [redacted] Style Definitions */
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me I will not use this business again or would I recommend it to anyone else, since it took months to resolve! Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to meHowever I was not able to find another bed that would work with the amount of space so I went ahead and spoke with cutstomer service and tried to find another ladder that might fit this bedI ordered different ladders and they both arrived on 5-6-i choose the one that is for the bed.I am satisfied with the overall outcome nowNo refund needed thank you Regards, [redacted] ***
800x March 26, Revdex.com [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] Dear [redacted] First, I would like to apologize for any inconvenience we have caused [redacted] It is always our goal to ensure that our valued customers have a positive experience with us A refund in the total amount of $1,was processed to a [redacted] on 3/17/ Once again, I would like to apologize for any inconvenience we have caused [redacted] If you have any questions or other concerns, please do not hesitate to contact me at [redacted] Sincerely, [redacted] Mor Furniture Customer Service / [redacted] Style Definitions */
800x September 19, Better Business Bureau [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name [redacted] Dear [redacted] First, I would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our valued customers have a positive experience with us When we spoke with [redacted] on August 25, it was our understanding that he agreed to our proposed resolution of a $gift certificate (total of the amount in question)This was to be applied to his reselection Please ask [redacted] to contact me at [redacted] *** to discuss his concerns Sincerely, [redacted] Mor Furniture Customer Service / [redacted] Style Definitions */
800x October 28, Revdex.com [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] Dear [redacted] First, I would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our valued customers have a positive experience with us I spoke with [redacted] and offered him $off his purchase amountHe agreed that this would resolve the matter and indicated that he is satisfied If you have any further questions or need anything, please do not hesitate to contact me at [redacted] Sincerely, [redacted] Mor Furniture Customer Service / [redacted] Style Definitions */ mso-style-pr-->
800x September 19, Better Business Bureau [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name [redacted] Dear [redacted] First, I would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our valued customers have a positive experience with us When we spoke with [redacted] on August 25, it was our understanding that he agreed to our proposed resolution of a $gift certificate (total of the amount in question)This was to be applied to his reselection Please ask [redacted] to contact me at [redacted] *** to discuss his concerns Sincerely, [redacted] Mor Furniture Customer Service / [redacted] Style Definitions */
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
800x January 16, Better Business Bureau [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] [redacted] Dear [redacted] First, I would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our valued customers have a positive experience with us In the case of [redacted] a refund has been processed On 1/09/2015, $was credited back to her *** and $dollars was sent in the form of a check Once again, we would like to apologize for any inconvenience we may have caused [redacted] If you have any further questions or need anything in the future, please do not hesitate to contact me at 1-858-547-ext [redacted] Sincerely, [redacted] Mor Furniture Customer Service / [redacted] Style Definitions */