Initial Business Response / [redacted] (1000, 5, 2016/06/22) */ Customer has repeatedly been behind on bills for garbage serviceOur records indicate customers husband had an account that was past dueThis went to collections Starting in our July 9, notes the wife said husband filed bankruptcy We said we did not receive any bankruptcy papers & requested copies of documentsOn July 11, wife said she would get us bankruptcy papersWe restarted residential service with the understanding they would provide the information During the month of June there were multiple conversations between customer & our employee as well as myselfOn 6/9/our local employee talked to the customerBecause of the customers yelling uncontrollably with our employee I ended up dealing with the customerHusband was calm with me when I talked to himI explained he needed to pay his trash bill for current account as it was behind & also that he either needed to pay his other account or provide me bankruptcy documents as proof that he filed bankruptcyIn our case we are required to have the bankruptcy dates as filed to appropriately do any financial adjustments as well as the final judgment the courts approved or did not approve the bankruptcyThey said they wanted credit for the time without service so I adjusted the account as we spokeThey then paid the remaining balance due on the newer account which covered the service period due to that pointI then told husband once we get paid on the old account or we get the bankruptcy documents we will restart serviceHe indicated the next day he was to have surgery on 10th but he would get that information to us right after thatIn addition I mailed the receipt for the credit/debit card payment that covered all $ due on the most current account and added a note that we would not restart service until we either got paid or got the bankruptcy documents On July 15, customer called our office and both started yelling at our employee as the truck did not get there garbageOur employee said it was on stop & we needed paid or they had to provide bankruptcy documentsThey yelled that they were to get serviceAt that point I again started talking to husband while both husband & wife yelled uncontrollablyThey indicated I lied & they were to get serviceI said I did not lie & I was very clear that we needed paid or the documentsI also put this in writing to customer on receipt that I mailed to themAfter a heated conversation husband wanted to cancel service & have us pull our garbage cartWe did cancel service & remove our cart Customers desired resolution response: We did cancel service & remove our garbage cart as requested by the customerCustomer paid for all service due up to that point on the 9th when I adjusted for serviceSo there is no refund due on the newer account Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/06/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) They were obviously informed of the bankruptcy in according to their responseThey have obviously neglected to use the attorney info provided to them on multiple occasionsThey have operated in an unprofessional and illegal manner by continually harassing us about an acctThat was included in a bankruptcyTherefore,they had no right to suspend trash pion new were acctafter bill was paid
Initial Business Response / [redacted] (1000, 5, 2015/12/16) */ Customer was upset the we did not take a large quantity of loose waste that was thrown over a drivewayWaste was apparently from an eviction and was approximately cubic yards or about pickup truck loadsWe did take the waste in the garbage cans that day but left the rest on the groundCustomer talked to our operations manager who offered a container but after finding out the cost customer resumed cussing out our manager Since then we received a certified letter to stop service, which we did as of December 8, After we prorated the multiple accounts, customer owes us for November service at $& $ for prorated December service (which he will see a invoice for in early January)As for the customers desired resolution, we prorated his service from the date of receiving his cancellation notice, we removed our equipment, however he owes us for services renderedWe will not void all charges due & give an additional $as we performed the service required Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I received a offer of dumpster after weeks of no service and heated phone call will try to deliver this week ! on 4th week I had a offer of dumpster maybe in the week but for sure next week I removed carpet replied bags and totes at alley they had weeks to pick up tied bags about why didn't they pick up each week ? the people do not care I called Peoria as mgr told me owners not in will call me after no return call I filed Revdex.com and sent letter to stop all services and switched to another co at all locations
Initial Business Response /* (1000, 5, 2016/09/01) */
After checking with the terminal manager he agreed to credit weeks of serviceThe credit will show on the next invoicing period
Initial Consumer Rebuttal /* (2000, 7, 2016/09/08) */
(The consumer indicated he/she ACCEPTED the response
from the business.)
Initial Business Response /* (1000, 5, 2016/06/07) */
Area Disposal Services, Inc., acquired the customer route list from customers previous waste hauler upon their retirementSometimes the previous haulers provide records showing who prepaid for service or prepaid for depositsIn this case we
did not get any prepaid deposit information from the previous waste haulerSince we do not have records we cannot confirm if customer did or did not pay a deposit to previous haulerIf customer would call our office and ask for ***, we have previous haulers Post Office Box address from We are not sure if the address we have on record is still good or not but it is the last address we haveCustomer will need to resolve this issue with previous hauler as we had nothing to do with this particular issue
Initial Business Response /* (1000, 5, 2015/12/16) */
Customer was upset the we did not take a large quantity of loose waste that was thrown over a driveway. Waste was apparently from an eviction and was approximately 8 cubic yards or about 3 pickup truck loads. We did take the waste in the garbage...
cans that day but left the rest on the ground. Customer talked to our operations manager who offered a container but after finding out the cost customer resumed cussing out our manager.
Since then we received a certified letter to stop service, which we did as of December 8, 2015. After we prorated the multiple accounts, customer owes us for November service at $105.33 & $ 10.03 for prorated December service (which he will see a invoice for in early January). As for the customers desired resolution, we prorated his service from the date of receiving his cancellation notice, we removed our equipment, however he owes us for services rendered. We will not void all charges due & give an additional $200.00 as we performed the normal service required.
Initial Consumer Rebuttal /* (3000, 7, 2015/12/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received a offer of dumpster after 3 weeks of no service and heated phone call will try to deliver this week ! on 4th week I had a offer of dumpster maybe in the week but for sure next week I removed carpet replied bags and totes at alley they had 3 weeks to pick up tied bags about 20 why didn't they pick up each week ? the people do not care I called Peoria as mgr told me owners not in will call me after no return call I filed Revdex.com and sent letter to stop all services and switched to another co at all locations
Initial Business Response /* (1000, 5, 2016/06/22) */
Customer has repeatedly been behind on bills for garbage service. Our records indicate customers husband had an account that was past due. This went to collections.
Starting in our July 9, 2014 notes the wife said husband filed bankruptcy....
We said we did not receive any bankruptcy papers & requested copies of documents. On July 11, 2014 wife said she would get us bankruptcy papers. We restarted residential service with the understanding they would provide the information.
During the month of June 2016 there were multiple conversations between customer & our employee as well as myself. On 6/9/16 our local employee talked to the customer. Because of the customers yelling uncontrollably with our employee I ended up dealing with the customer. Husband was calm with me when I talked to him. I explained he needed to pay his trash bill for current account as it was behind & also that he either needed to pay his other account or provide me bankruptcy documents as proof that he filed bankruptcy. In our case we are required to have the bankruptcy dates as filed to appropriately do any financial adjustments as well as the final judgment the courts approved or did not approve the bankruptcy. They said they wanted credit for the time without service so I adjusted the account as we spoke. They then paid the remaining balance due on the newer account which covered the service period due to that point. I then told husband once we get paid on the old account or we get the bankruptcy documents we will restart service. He indicated the next day he was to have surgery on 10th but he would get that information to us right after that. In addition I mailed the receipt for the credit/debit card payment that covered all $ due on the most current account and added a note that we would not restart service until we either got paid or got the bankruptcy documents.
On July 15, 2016 customer called our office and both started yelling at our employee as the truck did not get there garbage. Our employee said it was on stop & we needed paid or they had to provide bankruptcy documents. They yelled that they were to get service. At that point I again started talking to husband while both husband & wife yelled uncontrollably. They indicated I lied & they were to get service. I said I did not lie & I was very clear that we needed paid or the documents. I also put this in writing to customer on receipt that I mailed to them. After a heated conversation husband wanted to cancel service & have us pull our garbage cart. We did cancel service & remove our cart.
Customers desired resolution response: We did cancel service & remove our garbage cart as requested by the customer. Customer paid for all service due up to that point on the 9th when I adjusted for service. So there is no refund due on the newer account.
Initial Consumer Rebuttal /* (3000, 7, 2016/06/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They were obviously informed of the bankruptcy in 2014 according to their response. They have obviously neglected to use the attorney info provided to them on multiple occasions. They have operated in an unprofessional and illegal manner by continually harassing us about an acct. That was included in a bankruptcy. Therefore,they had no right to suspend trash pick-up on new were acct. after bill was paid.
Initial Business Response / [redacted] (1000, 5, 2016/06/22) */ Customer has repeatedly been behind on bills for garbage serviceOur records indicate customers husband had an account that was past dueThis went to collections Starting in our July 9, notes the wife said husband filed bankruptcy We said we did not receive any bankruptcy papers & requested copies of documentsOn July 11, wife said she would get us bankruptcy papersWe restarted residential service with the understanding they would provide the information During the month of June there were multiple conversations between customer & our employee as well as myselfOn 6/9/our local employee talked to the customerBecause of the customers yelling uncontrollably with our employee I ended up dealing with the customerHusband was calm with me when I talked to himI explained he needed to pay his trash bill for current account as it was behind & also that he either needed to pay his other account or provide me bankruptcy documents as proof that he filed bankruptcyIn our case we are required to have the bankruptcy dates as filed to appropriately do any financial adjustments as well as the final judgment the courts approved or did not approve the bankruptcyThey said they wanted credit for the time without service so I adjusted the account as we spokeThey then paid the remaining balance due on the newer account which covered the service period due to that pointI then told husband once we get paid on the old account or we get the bankruptcy documents we will restart serviceHe indicated the next day he was to have surgery on 10th but he would get that information to us right after thatIn addition I mailed the receipt for the credit/debit card payment that covered all $ due on the most current account and added a note that we would not restart service until we either got paid or got the bankruptcy documents On July 15, customer called our office and both started yelling at our employee as the truck did not get there garbageOur employee said it was on stop & we needed paid or they had to provide bankruptcy documentsThey yelled that they were to get serviceAt that point I again started talking to husband while both husband & wife yelled uncontrollablyThey indicated I lied & they were to get serviceI said I did not lie & I was very clear that we needed paid or the documentsI also put this in writing to customer on receipt that I mailed to themAfter a heated conversation husband wanted to cancel service & have us pull our garbage cartWe did cancel service & remove our cart Customers desired resolution response: We did cancel service & remove our garbage cart as requested by the customerCustomer paid for all service due up to that point on the 9th when I adjusted for serviceSo there is no refund due on the newer account Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/06/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) They were obviously informed of the bankruptcy in according to their responseThey have obviously neglected to use the attorney info provided to them on multiple occasionsThey have operated in an unprofessional and illegal manner by continually harassing us about an acctThat was included in a bankruptcyTherefore,they had no right to suspend trash pion new were acctafter bill was paid
Initial Business Response / [redacted] (1000, 5, 2015/12/16) */ Customer was upset the we did not take a large quantity of loose waste that was thrown over a drivewayWaste was apparently from an eviction and was approximately cubic yards or about pickup truck loadsWe did take the waste in the garbage cans that day but left the rest on the groundCustomer talked to our operations manager who offered a container but after finding out the cost customer resumed cussing out our manager Since then we received a certified letter to stop service, which we did as of December 8, After we prorated the multiple accounts, customer owes us for November service at $& $ for prorated December service (which he will see a invoice for in early January)As for the customers desired resolution, we prorated his service from the date of receiving his cancellation notice, we removed our equipment, however he owes us for services renderedWe will not void all charges due & give an additional $as we performed the service required Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I received a offer of dumpster after weeks of no service and heated phone call will try to deliver this week ! on 4th week I had a offer of dumpster maybe in the week but for sure next week I removed carpet replied bags and totes at alley they had weeks to pick up tied bags about why didn't they pick up each week ? the people do not care I called Peoria as mgr told me owners not in will call me after no return call I filed Revdex.com and sent letter to stop all services and switched to another co at all locations
Initial Business Response /* (1000, 5, 2016/09/01) */
After checking with the terminal manager he agreed to credit weeks of serviceThe credit will show on the next invoicing period
Initial Consumer Rebuttal /* (2000, 7, 2016/09/08) */
(The consumer indicated he/she ACCEPTED the response
from the business.)
Initial Business Response /* (1000, 5, 2016/06/07) */
Area Disposal Services, Inc., acquired the customer route list from customers previous waste hauler upon their retirementSometimes the previous haulers provide records showing who prepaid for service or prepaid for depositsIn this case we
did not get any prepaid deposit information from the previous waste haulerSince we do not have records we cannot confirm if customer did or did not pay a deposit to previous haulerIf customer would call our office and ask for ***, we have previous haulers Post Office Box address from We are not sure if the address we have on record is still good or not but it is the last address we haveCustomer will need to resolve this issue with previous hauler as we had nothing to do with this particular issue
Final Consumer Response /* (2000, 6, 2016/08/01) */
Area Disposal finally collected their cans on FridayThis complaint can be closed
Initial Business Response /* (1000, 5, 2015/12/16) */
Customer was upset the we did not take a large quantity of loose waste that was thrown over a driveway. Waste was apparently from an eviction and was approximately 8 cubic yards or about 3 pickup truck loads. We did take the waste in the garbage...
cans that day but left the rest on the ground. Customer talked to our operations manager who offered a container but after finding out the cost customer resumed cussing out our manager.
Since then we received a certified letter to stop service, which we did as of December 8, 2015. After we prorated the multiple accounts, customer owes us for November service at $105.33 & $ 10.03 for prorated December service (which he will see a invoice for in early January). As for the customers desired resolution, we prorated his service from the date of receiving his cancellation notice, we removed our equipment, however he owes us for services rendered. We will not void all charges due & give an additional $200.00 as we performed the normal service required.
Initial Consumer Rebuttal /* (3000, 7, 2015/12/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received a offer of dumpster after 3 weeks of no service and heated phone call will try to deliver this week ! on 4th week I had a offer of dumpster maybe in the week but for sure next week I removed carpet replied bags and totes at alley they had 3 weeks to pick up tied bags about 20 why didn't they pick up each week ? the people do not care I called Peoria as mgr told me owners not in will call me after no return call I filed Revdex.com and sent letter to stop all services and switched to another co at all locations
Initial Business Response /* (1000, 5, 2016/06/22) */
Customer has repeatedly been behind on bills for garbage service. Our records indicate customers husband had an account that was past due. This went to collections.
Starting in our July 9, 2014 notes the wife said husband filed bankruptcy....
We said we did not receive any bankruptcy papers & requested copies of documents. On July 11, 2014 wife said she would get us bankruptcy papers. We restarted residential service with the understanding they would provide the information.
During the month of June 2016 there were multiple conversations between customer & our employee as well as myself. On 6/9/16 our local employee talked to the customer. Because of the customers yelling uncontrollably with our employee I ended up dealing with the customer. Husband was calm with me when I talked to him. I explained he needed to pay his trash bill for current account as it was behind & also that he either needed to pay his other account or provide me bankruptcy documents as proof that he filed bankruptcy. In our case we are required to have the bankruptcy dates as filed to appropriately do any financial adjustments as well as the final judgment the courts approved or did not approve the bankruptcy. They said they wanted credit for the time without service so I adjusted the account as we spoke. They then paid the remaining balance due on the newer account which covered the service period due to that point. I then told husband once we get paid on the old account or we get the bankruptcy documents we will restart service. He indicated the next day he was to have surgery on 10th but he would get that information to us right after that. In addition I mailed the receipt for the credit/debit card payment that covered all $ due on the most current account and added a note that we would not restart service until we either got paid or got the bankruptcy documents.
On July 15, 2016 customer called our office and both started yelling at our employee as the truck did not get there garbage. Our employee said it was on stop & we needed paid or they had to provide bankruptcy documents. They yelled that they were to get service. At that point I again started talking to husband while both husband & wife yelled uncontrollably. They indicated I lied & they were to get service. I said I did not lie & I was very clear that we needed paid or the documents. I also put this in writing to customer on receipt that I mailed to them. After a heated conversation husband wanted to cancel service & have us pull our garbage cart. We did cancel service & remove our cart.
Customers desired resolution response: We did cancel service & remove our garbage cart as requested by the customer. Customer paid for all service due up to that point on the 9th when I adjusted for service. So there is no refund due on the newer account.
Initial Consumer Rebuttal /* (3000, 7, 2016/06/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They were obviously informed of the bankruptcy in 2014 according to their response. They have obviously neglected to use the attorney info provided to them on multiple occasions. They have operated in an unprofessional and illegal manner by continually harassing us about an acct. That was included in a bankruptcy. Therefore,they had no right to suspend trash pick-up on new were acct. after bill was paid.