PDFfiller, Inc.

Dear User,very sorry about the confusion you might've experienced while using our website. Our payment page clearly states that the discount price of $is only available when billed annually, ***the price for the monthly subscription is
$30,***We have 100% money back guaranteed refund policy, which is clearly stated in our Terms of Service, http://www.pdffiller.com/en/terms_of_services.htm, the link to the Terms and Conditions is available on every page, including the payment page, *** checked our database, I believe we issued the full refund for you on March 4, The actual transfer of the funds may take - business days, which depends on your bankI hope by now you received your refundIf not, please contact our Customer Service Director, at *** Please do contact us should you have additional questions or comments

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. It might help to better advertise that the web site is NOT a Government web site and that the data entered is secure The interface also needs a lot of work - it's not ready for prime time use But, I'm still annoyed that it came up at the top of the Goggle listing, when I entered "renew US Passport") Thanks for you response, your assurances and the technic details
Regards,
*** ***

RevDex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
While the company has done the right thing and settled with respect to my case, they have not addressed the broader issue of how they are deceptively offering online fillable forms for anyone with an internet connection to fill out, but then they subsequently extort those people for money afterwards by telling them only when they try to print or save the document that they must pay for those features. The product is completely useless without print or save capability. If their intent is to charge for those features, this needs to be stated up front. Many of these documents take a lot of research and time to properly fill out, and after spending hours gathering appropriate information and filling in the form the company has clearly calculated that customers will simply accept it and make the payment when when it is revealed that the user has to pay in order to print or save the documentThis amounts to extortion. It's dishonest, and it takes advantage of consumers. Until this policy is changed this complaint will not have been resolved to my satisfaction
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Dear User,I am very sorry for the inconvenience you might have experienced while using our service According to our records, your subscription was canceled on May 29, The full refund of $was issues the same dayPlease contact our Customer service specialist at ***
should you have further questions or concerns. Thank you

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Dear User,we're terribly sorry for the confusion you've experienced while using our websiteWe issued 100% refund of $Please note that the process of funds transfer might take a few days to completeWe will be happy to issue the refund receipt upon your request

Dear User,I am very sorry about the misunderstanding that occurred while you were using our websiteOur Terms of Service page clearly states the terms of billing for monthly subscriptionThe links to Terms of Service page are located on every page of our sitePart (A) of "Payment, Refunds,
Upgrading and Downgrading Terms" section states: "If you sign up for an Individual or a Corporate account, for a monthly plan, your subscription will renew and your account will be billed again every days starting on the first 30-day-anniversary of your subscriptionIf you cancel your subscription, you will not be billed anymore and your subscription will expire days after your last paymentIf you cancel and request a refund, your subscription will expire immediately upon the granting of the refund"The full text of our Terms of Service can be found here: ***Our company is deeply committed to our customers and their satisfactionWe have 100% money back guarantee policyPer your request we issued you refund of $Please note that your monthly subscription will be canceled upon refundThe refund process might take 5-business days to completePlease do not hesitate to contact our Customer service specialist at ***Thank you!

Good day!We are extremely sorry the misunderstanding took place! I would like to explain the situation and where the confusion may have occurredWhen one cancels subscription it only stops auto-renewal of which we notify users both on My Account page and via immediate emailIt repeats what I said
plus provides the exact end date of the paid periodUsing the service w/o auto-renewal is a popular option for users who need the service for a specific amount of time, deal w/ determined tasks rather than use it on a day-to-day basis.As I see, as soon as you called us for refund, we immediately initiated itNow it's all up to the banks, as they may need 5-business days to transfer the money back to your accountWe provide 180-day industry-exclusive refund guarantee.I hope this explains the situationShould you have any questions please let us knowWe will do our best to help!

Dear User,I am very sorry you felt misled while using our websiteIt is definitely not our intentOur payment page clearly shows that the discount price is only available upon purchasing Annual subscriptionPlease see the screenshots of the payment page
below. ***I believe the refund was issued on January 27, Please contact our Customer Service Manager at *** should you have further questions.Thank you

The full refund of $was sent to the user, the reason why it was not shown on the bank statement is that the original charge and the refund wee issued on the same date, hence the original charge was voided, and neither of them appears in the bank recordsWe already contacted the user,
explaining the situationWe are ready to provide all needed documentation proving the refundPlease contact our customer relations manager at *** should you have further questions or concerns. Thank you!

Dear User,very sorry about the trouble with support, we refunded $back to your credit cardPlease note that the transfer might take 5-business days, depending on your bankIf you will not get the refund in time or if you have any questions or concerns, please contact our Customer Service
manager at [email protected] you

Dear User,we sincerely apologize for the inconvenience you have experienced with our Help DescCustomer service is our highest priority, if our users are not happy, so aren't weWe are working continuously on improving our users experienceWe do have a 100% money back refund policy, no
questions askedWe'd be happy to issue the full refund on your credit card and prevent all future chargesPlease kindly provide basic information about your account directly to our customer service manager at ***@pdffiller.com, and we will make sure you will get your money back.Thank you!

Dear User,please accept our sincere apologies for any inconvenience you might've experience while using our productAccording to our records, the full refunds for both charges, $and $were issued on January 1, We will be happy to send you the refund receipts upon your
request. Thank you!

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
They responded quickly, and worked to insure that the problem was taken care of
Regards,
*** ***

Dear User,Let me assure you that PDFfiller is an established business, serving over 100,happy users since 2008.We have sent you a message to the email you used with our customer supportAfter reviewing our records, we found that you registered under an email associated with one of your
clients and the bills were sent to that email addressSince you had no recollection of the client's email we had a difficult time locating the accountIn order to avoid a fraudulent situation, we had to make sure that the person asking for the refund is really you, the person who actually purchased the subscription. As soon as we found the card associated with the account, we offered a refund on the cardBut since the card had already been cancelled, as a courtesy we issued you a refund check, which you probably received by now. We apologize that you've experienced frustration in this situationPlease feel free to reach out via email if you have further comments, ***@pdffiller.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Dear User,I am very sorry you had an impression of being unjustly treated while using our servicesPDFfiller is indeed a reputable company, we have been in business since Our clients include doctors, teachers, real-estate and law firms, we even have police stations and
governmental organizations among our users People use our product daily for their professional and personal needsThe numbers speak for themselves - as of this year we got over 200,active users subscribed to our services. Please pardon any misunderstanding you might've experiences while conversing with our customer service representativeAccording to our records, your subscription was canceled on March 30th, 2017, we refunded full months of service fees in the amount of $($per month) on the same dayI personally insured that the lanother $(your very first payment) were also refundedPlease note, that the transfer of funds might take 3-business days, depending on your bank institution. Please do not hesitate to contact our customer service manager at *** should you have further questions or commentsThank you!