Complaint: [redacted] I am rejecting this response because:There must be a communication problem between this lady and her technician? A few facts to consider: We have been customers for more than years now, and have always paid invoices within days of receipt (evidence can be compiled)? This season was different, because we did not receive what we were invoiced? The leaking sprinkler head is in the FRONT of the house, not in the rear? And the property is flat; there is no "steep grade" in the front or rear lawn, which is irrelevant? There is no need for a physics lesson, as there is another sprinkler head 4-feet away that shows no sign of leakage.Most importantly, no tech was ever at our property to "check" the leak, and there is a simple reason why I can make an absolute statement as to her implicit dishonesty? Leak checking a sprinkler system (or any hydraulic system for the matter) requires the system to be ON and PRESSURIZED? Unfortunately, her story does not hold water (!) because the sprinkler controls are entirely contained INSIDE THE HOUSE!Add the vulgar rudeness on the phone and her refusal to let me speak to a manager or owner of the business, and I want this resolved and I will move onto another company? Please remember that I FULLY INTEND to pay for this invoice, but only AFTER the work is done to a satisfactory standard Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:There must be a communication problem between this lady and her technician? A few facts to consider: We have been customers for more than years now, and have always paid invoices within days of receipt (evidence can be compiled)? This season was different, because we did not receive what we were invoiced? The leaking sprinkler head is in the FRONT of the house, not in the rear? And the property is flat; there is no "steep grade" in the front or rear lawn, which is irrelevant? There is no need for a physics lesson, as there is another sprinkler head 4-feet away that shows no sign of leakage.Most importantly, no tech was ever at our property to "check" the leak, and there is a simple reason why I can make an absolute statement as to her implicit dishonesty? Leak checking a sprinkler system (or any hydraulic system for the matter) requires the system to be ON and PRESSURIZED? Unfortunately, her story does not hold water (!) because the sprinkler controls are entirely contained INSIDE THE HOUSE!Add the vulgar rudeness on the phone and her refusal to let me speak to a manager or owner of the business, and I want this resolved and I will move onto another company? Please remember that I FULLY INTEND to pay for this invoice, but only AFTER the work is done to a satisfactory standard Regards, [redacted] ***